very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

the free breakfast not bad

once the coffee urn was empty at breakfast that was it for

breakfast was very limited, eggs or chilaquiles

breakfast not included

breakfast was very good especially at the pergola

some of the kids club facilities really need addressing too

great breakfast, good variety

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

the room-service breakfast - made-to-order eggs was

the breakfast was good.

the food at breakfast and the other restaurants was good

leo and rafa at pool bar were awesome they really took care of

fifth, i could always find a chair at the pool or on the beach

better access to a laundry room !

liquor in the room bar was so bad it was untouched

things like the gym/spa, the water activity center and the pool bar

your stay at restaurants difficult because they pop everywhere and they steal your food at the pool

we have kids they need to start eating at 11

the beach and the pools were beautiful

the kids pool area was a hit for my kids

an example, no nuggets for kids

they also had entertainment at night both for adults and kids

food, pools, chapoteadero for kids, and the beach view are excellent.

the overall size of the property, the pool area, beach

it was great for kids. staff was really friendly

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

the bar staff worked hard but kept running out of coke light

breakfast buffet was killer

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

the infinity pool was beautiful with great pool and bar service

only one outdoor bar, one side is swim-up

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

i think it just need a bigger pool

lobby area and bar area was comfortable and clean breakfast in the morning was excellent

pool area basically a concrete emclosure and hotel is located close to the highway no restaurants

the breakfast served was always warm and carefully curated on display

fantastic bar and dinner. delicious breakfast.

found the tiles around the pool very slippery

polo the pool bartender was great

friendly employees, great food, snack bar had a good variety, nice beach, pools were

need to supply a few rubber mats around the pool area especially

the pool opened at 10am. maybe earlier.

wifi was the biggest issue

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

the room was very nice adult pool was great, food was good. staff were very helpful.

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the

the pool area looked like a waterpark full of kids

junior suite should have two chairs and a kitchen

the gym

it was spotty at best and the rooms did not have wifi

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

the spa is exceptional

it seems that pool area could benefit from a little more umbrellas.

queue for breakfast could be better managed.

the pool

a few people that stood out were fidel, who set us up with our beach and pool chairs and santana, who remembered

i preferred this hotel pool and beach set up over the riu palace next door

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

kids were entertained

there is a gym and spa on the property

the food is okay, the breakfast buffet is the highlight with many options and several truly delicious mexican

restaurant hours were not too convenient compared to bar

service in the restaurants is very slow so clean out the mini bar snacks before you go if you re very hungry

hotel conditions it feels old and some parts need maintenance (bathrooms, beds and some of the pool furniture

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

travel often and this is the first hotel where you had to pay for wifi

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast

breakfast was great although waitresses and waiters and cooks are very friendly

there was no snack bar to get food outside of the buffets

the pool and entertainment staff were wonderful, the bar and drinks satisfying

bikes- competitors are $11 for a full 24 hour period and much better bikes your drinks at the bar are the worst

we booked last minute and sadly only had a parking lot view.

our pool/beach server, pedro, was the best ever

it's nice to have a a full kitchen and a grocery store within walking distance

no nice patio bar to have a drink on the beach during sunset

our room was quite a hike from the office and main pool - second furthest room away.

in the main lobby and bar area while we were there was a minor inconvenience

very clean. long opening hours for each meal. boogie boards for kids. large property.

i didn't like how early the pool closed. 6:00 pm seemed a bit early to close up.

the parking beside that everything was great

i ordered room service several time and the food was delicious

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

room service breakfast was quick and tasty

we have a view over the staff entrance and the parking garage next door

i rented marina bandaras for the week that my adult kids came to have christmas with me

restaurant on the roof with swimming pool and on the main floor there s another restaurant along with the

and that you can use the facilities on the second tower, where you can find heated pools for kids and

overall, this noise made being anywhere near the beach, beach bar and snack bar extremely irritating

was good, the kitchen staff was great

the music in the pool areas and some common areas was generally too loud for my taste.

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

good location in bucerias. nice pool and beach.

having a pool, beach and restaurant all right there, was awesome

friendly and the pool is very nice

private pool to cool you off or just let you float your day away

full kitchenette which we didn t need but had the option

add some more tables with the chairs around the pool. maybe some new chairs too.

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

room a little small. double bed smaller than normal size. wifi too weak to be useable.

great location for airport or bus. excellent staff, room was excellent, breakfast was amazing

size of the room, a junior suite, the big and comfy beds, the wifi very fast, the parking inside very secure

size of the room, a junior suite, the big and comfy beds, the wifi very fast, the parking inside very secure

there are two irons and a board located on the second floor in the laundry room

clean, new and bug free bathrooms and laundry facilities

close to airport, breakfast and a pool, plus laundry room

laundry, tv, windows you can't open, the bed smells bad, not water in the room

they have a laundry room you can use for free

you also have access to laundry machines if you need

there is no laundry service which is annoying

i even had to shush my kids because i didn t want them to ruin the vibe

spotless pool and pool deck

fantastic kitchen

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

nice. had everything. could even do your laundry and the provide detergent.

no laundry in house for customer

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

did have an unfortunate experience with the service i requested for laundry

room service was not satisfactory

close ro the airport. the hotel allowed me a considerable early check in.

it is a great place also love the pool and the scenery of the golf course

price parking overall hotel experience good

wifi was poor in the first room, but the staff was accommodating in switching us to another room

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

wifi was great throughout the resort

pool and gym are fantastic

the pool is gorgeous

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

kids club activities were non-existent

evening entertainment and lobby bar was only place to get drinks after dinner

grounds, suites nice w/ great views, pools, bars

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

it had washers/dryers available to do laundry free of charge

guest laundry. breakfast fare. shuttle service & pedro.

was outstanding and room service was delicious and affordable

breakfast always had many delicious choices, even for people with food allergies

located near airport, clean facility, great wifi, comfortable beds

have loved if it had a laundry option in the condo

of the renovation, there was only one restaurant option, and the buffet was not as extensive for kids to pick

the float up bar was super fun

limited hours of the fitness center

but just for some people it was too low , there weren t nobody to make people have fun in the pool

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

living room furniture is not very comfortable. wifi works but is not strong enough.

loved the large suite with full kitchen

location beach , pool , swim up bar , great food , the rooms are so big

right on the beach . great staff. the pool was warm .

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

the kids loved the kids pool, large hot tub and large pool short walk to the marina where you can find

the swim-in bar is so sexy, you can just spend hours in the pool and order food and drinks whenever you wish

) if you have the opportunity definitely book a massage and hand out in the spa

the location is beautiful. there spa is so relaxing and the restaurant foods are so delicious.

breakfast was great. good selection.

location breakfast

food is super delicious, rooms clean, pool beautiful and vibes also

gym is well, 2 equipments only

the room, the view, the pool area, the quietness of the place, everything was great

good place to go with kids

restaurant available but there was only two restaurants open which was both buffets for both breakfast lunch

by the pool christian and margarito looked after us really well and were very friendly the bar upstairs with

good place to go with kids

the food was good but the breakfast could was the same everyday

starbucks in lobby as well as a small mini market and on site laundry

all food at restaurant and pool bar is fantastic

pool and swim up bar are great

full fridge and outfitted kitchen so a short taxi to the grocery store for all breakfast, coffee and some

on the ocean, full kitchen, rooms opened up into a large suite, grounds were well kept

the only food service was room service or the restaurant on the beach, which was quite lovely

i loved the temperature and style of the pools

excellent food service beautiful pool area location

spa treatments were excellent

the lobby bar open until at least the closing time

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

the laundry service relied on an external company, they were terrible

nice to have free breakfast with your stay

location, wifi. pool

aware of any poolside or hotel food/ beverage service (other than expensive room service) which meant using

room was nice, staff had good customer service, the view was fantastic and the spa services were excellent

at the pools was way too loud, and repetitive

having to search for available lounge chairs at pools and beach.

my boys loved kids paradise zone

i like the breakfast buffet, drinks, snack bars, pools and the tv on the room.

breakfast is the best

jacuzzi was not working and people should be able to smoke on adults hotel

long checkin due to our room being not ready, so many wasps at breakfast due to the buffet being outside, the

liked that it was all inclusive and adults only. the staff are very nice and hospitable.

room service was awesome, i also used their salon and it was gorgeous and professional

room was serviced everyday with fresh laundry when needed

too expensive spa and laundry services

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

nice pool area

being splashed by kids while reading my book… kiddo scream crying every night to bed

i loved how clean & quiet the adult side was. the pool was absolutely beautiful and peaceful.

the sushi bar serves ready made sushi, but when we asked, they sent us to the main buffet restaurant who were

bathroom had hair balls room service food was awful and best avoided

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you

gym is not good enough

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

seem short staffed at breakfast buffett, service was poor

i said before it is adults only but we saw kids in this area which was kind of confusing

near to airport, but no noises - very friendly staff - nice program for kids - easy access to

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

breakfast had some spice that was nauseating after several days. wifi could have been better.

advertised free wifi and there was one, but it was not very reliable

they told us we had room service then took it

ordered room service (very limited) and never delivered

there wasn't much entertainment during our stay at the resort, that would have beem -the wifi our whole stay

the snack bar a la carte food was delicious and fresh

our neighbours had ordered room service the last few days for dinner

we had to eat there for breakfast, lunch and dinner

evening entertainment was appropriate for kids which we appreciated

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

evening entertainment was appropriate for kids which we appreciated

enough access to regular chairs at the pool, theye were always locked up and i can't get on and off the lounge

club, unlimited vacation club and now a new sunny club all having special places at the beach or pool

it s no that i didn t like it it s cuz i wished that the laundry was free lol

6 days of staying i asked several times to find a joying rooms or at least to get my kids room near mine

it was also nice to have free parking

drinks and food service at the pool was incredible as was room service

pool would have been nice if it wasn’t for kids throwing balls out of pool and constantly yelling

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

location, facilities were clean, comfortable rooms with a balcony and kitchenette

the location and free parking.

the kids loved the pools

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

i liked the view from the roof, the fast wifi, the smart tv, and the staff was great

poorly done, the study on of how to it is giving as a result a poor wayfinding solution, from parking and all

24 hour room service

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

there is a kids club also

new years party very well organized. breakfast choices adult pool and balcony overlooking beach

the pools were great for kids and had separate pool for adults only. the kids club was great.

young adults and kids seemed to have no issue with them but that furniture is a one reason we'll not be back

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

they made my favorite breakfast (chilaquiles) just for me every day

the amount of kids out weigh the amount of adults and overtime some of the kids become unsupervised

all inclusive really meant all inclusive, including room service

so the best i could come up with the adult pool could be open later

i prefer no kids at my resorts

property is a little dated with limited wifi

access to ocean. food staff friendly. coffee bar and chill lounge.

pool facilities were packed and water quality seemed off, beachfront was not swimmable

the kid pool/adult pool transition area had a reverse grade on the concrete, so i had to step through some

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

no laundry

the laundry room tap had no top, so there was nothing to grip to turn it on

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay

would have been nice to have a key to entrance near our building vs only to parking gate

they have on-site laundry machines that guests can use if they don t want the formal laundry service

room service was great. ocean view amazing.

very good staff, very good location, by the beach. good food, good gym but it can be bigger

the staff in restaurants and at bar were fabulous. location and easy access to downtown area.

wifi can be

musty rooms bed was hard no working telephone to call room service or front desk

the gym was fine but the equipment could use some work and perhaps a couple of different machines

the pool was a good size for the resort and the little shallow kids area was nice to have

the parking is small, but we have always found a solution with the responsible person

tons of kids running around

the pool area was awesome

wifi connection was quite lacking and it'd be nice if the cushions in the mini living room were

breakfast is good but isn't not a big meal

breakfast could be improved

location in the city, polite staff, clean rooms and a nice swimming pool and terrace on the top

were very disappointed that our grandkids ages 9-15 weren’t allowed in the italian restaurant

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

breakfast buffet was great.

excellent bar service

resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8

was a bit pricey, as well as the laundry services

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there

ordering room service was easy breezy

room service food was lacking compared to what they offered in their restaurants but not bad by any

the gym floor was also filthy

large pool areas (two) with lots of seating, one pool quieter than the other

pool service was excellent. service personal in the restaurant were super friendly and helpful.

room was spacious; gym was amazing; breakfast buffet had so many options

room was spacious; gym was amazing; breakfast buffet had so many options

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

little neighborhood across the street for some local eats, laundry, etc

go at easter there are tons of screaming kids

the restaurants weren t very good within the resort, the gym wasn t adequately equipped, allowing smoking

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great

the pool area had plenty of chairs