the laundry bags in the lodge foyer could have been stored out of view

wifi in the lodge dropped off and i lost five emails that had been drafted

they saved me a dinner for my late arrival even after the kitchen closed

housekeeping, kitchen, bar staff, maintenance and check in were all so friendly and helpful

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

pool and spa facilities, helpful staff and rooms were very comfortable

our stay was good,we enjoyed our room service.

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

the leisure facilities and the evening meal options and breakfast

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

room access through laundry and far from main entrance

no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

older building i wouldnt have mind the no signal if the room had a phone, last but not least the wifi in the

location and lovely bedrooms and dining room. great pool and spa and gym

desk staff miserable bathroom brown stains around bath and shower no drinking water in room no room service

disappointed that we could not get a slot for the pool

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying

if i didn t have 2 kids under 5 with me i would have went to the premier inn down the road

parking - no fault of the hotel as that's all the space they have

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi was strong and fast

was easy to find, well positioned for easy access to the a1 and the town with plenty of parking

we booked room only - it was good & quiet. plenty of parking.

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

location was good and they had parking included and to top it off, they had a lift

was outstanding with great atmosphere although outside city centre , easy access from a1 , free parking , bus

coffee machine in bar not working.

paid wifi - the only bad thing.

pet friendly hotel which allowed us to stay close to the airport.

the bar & seating area were comfortable & so was the bedroom

staff are helpful with an early check in

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

noise from the gym on the top floor until late

will arrive earlier next time to make use of the gym

small bar area.usually croded

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

they had breakfast there twice and dinner the first night

really - really - nice place but wifi was really flakey.

more staff serving in the bar area at busy times

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

careful when parking round the back of the hotel

everything in the hotel is excellent. i would like a more secure and consistent wifi service.

wifi very bad and was delivered a newspaper i didn t request and then had to pay for it

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed

the bar was lovely

some staff in bar are young and would rather stand and chat with one another than serve guests

they also offer a laundry service

location was great with the added bonus of parking free for whole weekend

location and free parking was very good

pet friendly too so happy doggie

free parking

logging into the wifi was brutal

wrong wifi code, tv didn't work, not enough cutlery.

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

the open plan lounge and kitchen ideal for a few pre drinks before a night

wifi, no chair in the bedroom

the hostel has a free laundry service with washing machine and dryer

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

there is laundry facilities

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

very good transportation nearby free laundry

all the staff from the manager and reception to the bar tender and maids were so polite and

staff couldn t have been more helpful with check in/check out, room service etc

earlier check in options even if pay a little more free parking more room service options

room service could have been extended to a later hour. by 10pm, nothing was available!

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

very good for families with kids

good wifi, lovely view

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

there was also entertainment in the bar whilst we were there

the gym was a very nice bonus

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for

very friendly staff, spacious rooms and great location for town. nice gym also.

no laundry bag in the room, and only one shortbread on the tea tray

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

room with lovely fresh laundry

honeymoon & my work colleagues had arranged champagne, chocolate strawberries, rose petals on bed & a bouquet

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

no breakfast option for room service.

late check out was so handy and easy to arrange

very very helpful staff. room service food exceptional.

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

woken up early by their laundry deliveries and loading

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

staff and laundry

enjoyed using the gym on the 1st floor, it had a nice range

i ordered a burger on room service and it was delicious

wifi - password given didn't work

choice of room service food on the 24 hour menu

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

probably is from the laundry but it s not pleasant

would have liked a laundry service

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

wifi kept disconnecting

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check

the kids bed sofa bed and was made so couldn't even sit on that

central location breakfast choice was good kids loved waffle's for breakfast

gym has deteriorated since i last went

the gym and spa is very small and does not have a good selection of work out equipment.

steam room wasn't in use that was a shame but gym and sauna were good and clean

guest at the hotel denied access to the roof terrace bar

more options on room service food menu.

nowhere to wash clothes. no public laundry.

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

wifi reception ok and easily available

staff helpful with early check in and late check out as we are ihg members

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

also used the gym which was excellent too, had the whole place to ourselves

very modern & staff were lovely. the food was really nice! & the room service was quick

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

ordered room service on 2 occasions - the first time i got chuckney instead of red jelly so had to ring

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

the 6 tray room service charge :(

staff and laundry

there was an excellent choice for breakfast with the option to order freshly cooked food from the kitchen at no

next time i will order something from the kitchen and avoid the

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

warm welcome from the staff from the check in at the front to the kitchen and waitering including the spa and

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

surprisingly the wifi was poor not enough strength to download a newspaper

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

very comfortable bed, free wifi, great location, close to the city centre

room service excellent service

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the