free parking, close to the highway but far enough to avoid nuisance

breakfast or even a coffee was not available before 8am.

brand new, with bed the size of a football field! breakfast was excellent and good value.

great beds, shower and breakfast

great location, very clean, nice bar restaurant and helpful staff

quiet, relaxed, easy parking

while with us it was brought by the host from the kitchen

would have been nice having a little kitchenette in there with a little fridge and kettle but it wasn t a

a perfect stop with safe, private parking in the quiet countryside after disembarking from the ferry in santander

very nice host, quiet location, comfortable beds, good wifi, short distance from san sebastian

nice outdoor seating area and free parking directly at the hotel

free parking in front of the hotel

they serve a very nice dinner at a reasonable price, breakfast is great

everything - design, location, surroundings, staff, breakfast

free safe parking

no laundry, asked about toothbrush and needed to go to reception for it (i don t mind walking

could not sleep at all so uncomfortable and laundry truck arrived at 5am people turning up late also noisy

even the large television was really advanced, with good wifi and a variety of channels

great location, dog friendly, the little pet welcome box was a lovely touch.

evening menu is limited and only available in the bar area but overall we loved our stay

actual laundry on site

the breakfast was amazing, the gym is so modern and good also

wifi service was restricted to your room and reception only

playground for kids across the bridge

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not

place to dry your laundry

no laundry services daily. limited staff at the desk for help during evenings

i ask the front desk the night i checked in why the wifi was so bad i was told to i should just except the why

liked that the hotel had a comfortable bed, its own parking, was very easy to reach the center, pet-friendly,

parking, pet friendly, very clean and comfy

similarly with the laundry

and a full kitchen if you wanted to prepare quick bites for the kids

parking a little expensive

all good, just wish the bar didn't close early on sundays ud83eudd23

it has plenty of free parking

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades

missing a pool outside.

the mixologists at the outdoor bar are truly artists

everything, restaurants service was excellent specially at breakfast

we only wished that the spa pool and steam room were open more hours a day.

our visit was out of season; the parking is off-street, not enclosed, and

there was parking right outside the property but we didn t need the car once

style, the bed and bed linen, location, easy adgang and parking, breakfast

parking at the house

went off a couple of times which affected the wifi

free wifi also

great hotel location good very central bar people very efficient and helpful

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

the water in the shower sometimes turned hot unexpectedly. the wifi was unpredictable at times.

wifi wasn't the best connection on third floor

spa pool upstairs (only extra facility in the four star hotel), a bit of a walk from the town

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

gym was super small and has carpet on the floor.

had a drink in bar in evening

were not comfortable and wifi was not always reliable

they laughed at us when we asked if they offered some sort of laundry service

we eat in the bar and the food was of a very high standard -my partner's salmon salad matching my own calamari

this hotel is well out of town, we should have been advised that only basic bar food was

the restaurant is closing at 10pm with no room service except snacks

good bedding, good wifi, pleasant park , very good coffee at cafeteria.

excellent breakfast. good location

poor quality internet wifi connection on the 8th floor. very weak signal.

location cafeteria is very good dont bother with the buffet breakfast just have breakfast in the hotel

a booking of a huge group of kids (american kids with absolutely no manners) and putting them in rooms on the

especially the nice lady at the breakfast/bar

garage charges are high 25 per night as was laundry service

wifi is terrible! it does not work well in the room. it was intermitent.

wifi at the rooms were terrible, probably they want to sell the other service

big room; great staff; excellent room service and really nice location

great property and loved the gym. staff were excellent

we wanted a hotel with a coin laundry this did not

laundry service is very good and quick

guest coin laundry

the laundry van was very loud monday morning waking us very early

although we did not use it, the outdoor swimming pool looked cozy, though small

was extra and very pricey laundry was too expensive pool cafe not open for 3 out of the 5 days we stayed even

was the best hotel we have stayed in and the room service was excellent and the food was delicious

only large lights in sofa bed room- a little night light would have been helpful for kids.

wifi was patchy

but the gym and spa is what made it totaly exceptional for my family and i

there was a mini bar that didn t charge excessively which was replenished daily

no room service

breakfast could be better, not a lot of variety of chopped fruit

breakfast was rich and varied with lovely service

excellent breakfast plenty of quality food and options

the grounds were very pretty and there was a nice pool

the swimming pool was great

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

would have found it useful to have an iron in the room as laundry costs very expensive .

there js no iron! only by payment at laundry

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

laundry services very expensive

nice bar area

room service for breakfast wasn t accessible via phone so we had to order at main reception.

great views from the outdoor bar area

our pet max was treated like a king

well, have had better the 150 euro supplement for the dog is absurd in comparison to all other pet friendly

fantastic breakfast

wifi worked great

the mattresses need replacement for all 4 beds we had. the wifi doesn't reach room 402

there were also kids making a racket at 6am

remember though kids, this is donosti and this is what 99 gets you on a monday night

nice room, clean, comfy, good wifi

the kids loved being so close to the

tapas bar was awesome - food extraordinarily tasty

wifi not good

clean rooms and great food in the neighbourhood bar and restaurant downstairs

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

we availed of the free laundry and dryer

everything. the style, the rooms the free access to gym and laundry

overall great to have that convenience and peace of mind great extras - like being able to do any laundry on

everything: big room, swimming pool, bikes, table tennis, gym, laundry and more

clean rooms, a/c is excellent, free laundry facilities, very friendly staff and nice vibe about

hotel staff managed to locate it at the external laundry and returned it to me by post

the gym jacuzzi facility was a good bonus

the spa and the gym are excellent in comparison to others hotel

wifi didn't work properly for us throughout the week we stayed

the room was very clean, and the spa was absolutely amazing

beds were a little bit firm, no ironing in room but a spotlessly clean laundry room available

also has laundry

the availability of a laundry room was unexpected and useful

very handy for the amusement park if you have kids - but not close as to be intrusive

very handy for the amusement park if you have kids - but not close as to be intrusive

no laundry service, if that matters to you.

super close to the great beach. brand new hotel comfy beds, good wifi

had not gotten things sorted out re wifi,parking,restaurant

room and breakfast

rooms were clean and spacious and the daily supply of bottled water was a nice touch

very clean fluffy white towels and perfect white clean laundry on beds

wifi not great in the rooms. but a fantastic stay and great location

10-15 minute walk to old town and all the main attractions and pintxos bars

lively bar & pichos looked very tasty

wifi was very slowly

laundry is crazyyy expensive, we ended up washing our clothes in the shower on our own

hotel was beautiful, very clean, staff very helpful, laundrymat approx 10metres away, rooftop bar a standout

search lights outside the window were quite annoying and laundry very expensive but honestly it was

not being able to go to the bar with my pet

the gym could be bigger and better equipped.

too far from beach hard beds no kettle in room terrible wifi so expensive for what it was

i called the front desk once and he said, yes, there s kids up there, i ll take care of it, but that

just opened, so they were struggling with the laundry service

boutique hotel amazing at tentative stuff fantastic bar reception area will definitely go

the gym was not functioning.

location, comfortable bed, the staff, the bar, the pool was really nice to hang out

the entrance and bar to this place is stunning and fairly priced and the building was apparently a former

the window we could only see the wall of the building and the laundry

good wifi

no hotel bar to sit and relax in at the end of the day, although this is a covid problem, not a fault of the

room service on the days we were there, tea/coffee making facilities were lacking

the room had a small nonfunctioning fireplace that added so much to the ambiance

spa tub was old and broken after one time use

wifi was very poor

free wifi

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

loved the fact that if you have a pet (in my case, a dog), they will wait for you with a dog bed, feeder and

bar with excellent cocktails and snacks prepared by engaging staff

expectations, the upgrade offered allow us to feel as royalty, the facilities, staff, interior, breakfast, the

the bar and restaurant are top quality and the hotel is central to everything in san sebastian but not

location, the interior, the complimentary welcome drink and breakfast…

was only a small glass of orange juice and a small cup of tea for breakfast

have preferred a buffet for breakfast and i felt like they were going to hard on the olive oil

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

breakfast could have more options, and should should be fiiled regurarly with food.

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

it was between bar area and bus terminal

great views, comfortable room , convenient parking

funfair with funicular to get you from the hotel to the promenade and kids rides which were fun

what i liked most about this hotel was its excellent location and the fact that it has parking (for a fee),

specially when you are travelling with kids

room service operation hours.

charge; asking for tea bags while i was brought a cup of tea prepared (also additional charge); laundry service

laundry was pricey but good

i sent a white garment to the laundry and they ruined it by washing it with coloured garments

spa wasn t available and parking was too expensive.

good bar and service great

the main issue was with their laundry service

lovely reception area with fireplace

) they have a spa (steam, sauna) and gym downstairs which you have to reserve

rudely told that there were no tables, yet it seemed empty and we were prepared to just have a bar snack

we loved the comfort of the bed and pillows, the blackout blinds, the food/room service and attention to detail

there is just a sauna room next to the gym

bad bad wifi

hotel facilities; poor room service; restaurant

lack of tea/coffee in the room. wifi was bad (frequent disconnects).

wifi coverage and performance could be much better

a laundry is a 4 minute walk away

onsite good breakfast, cute gym and well sized rooms

location close to the beach and the old town, incredibly friendly staff, gym, breakfast and check out until 1

wifi kept dropping out every time one left the room

great breakfasts every morning and the bar was very nice

the gym was small, but we made use of it

the room service meal we ordered was exceptional

there is a cosy little bar which is a good place to take a nightcap and in good weather a great roof garden

the rooftop bar has great views and is a definite plus

was excellent, wifi did not work on my laptop but it was probably my issues not the hotels

laundry service ridiculous expensive

excessive fees for parking, laundry, breakfast, etc

laundry service was poor

pool was very shallow and for a hotel at that price point a gym would have been great

quality and price of the food of the room service

service was hit and miss - laundry arrived late, concierge booking messed up

i always like when extra charges for your pet are supported by doggie beds, bowls etc.

hotel staff we encountered were very polite and courteous and very professional especially the bar staff

it s pet friendly

the room service food wasn't great

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

it had everything we would need including laundry

i'd be searching for what i didn't like, but they did want to charge a lot for laundry

specifically the option to do laundry and having a large bathroom was great for us

we booked the apartment and it was perfect for us to do laundry and cool a little

the wifi worked great

staff were very friendly, rooms clean and spacious, good variety for breakfast

it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs

location, very kind and welcoming staff, nice rooftop terrace, great breakfast

location, modern decoration and delicious breakfast

we used the gym a lot and it was great for its small size

everything was awesome! only the gym and the hotel facilities can be improved.

wifi horrible

breakfast was excellent and the location was perfect

gym is not suitable for training. small and little equipment

wifi with good connection

good connection to wifi

also the wifi was frustratingly bad, kept freezing and dropping off

the wifi password was not shared on the key card, and required asking staff

great location. friendly helpful staff, super quick wifi

the hotel did our laundry was 10 euros a bag

i was at the edge always with kids in the room

i was at the edge always with kids in the room

we were travelling with two kids and stayed here for one night before getting a ferry from bilbao

in a beautiful garden, silent, modern rooms, liked it very much, stayed in junior suit with 2 kids, comfortable

experience, great with kids (friendly and very helpful), room was spacious, good restaurant recommendations and

breakfast was luxurious and my wife enjoyed a spa treatment

hotel, great location, parking, wifi, really good breakfast

running machine in the gym was out of order. not the end of the world!

fairly limited dinner menu. gym isn't really a gym

owner , very welcoming , amazing property and beautiful pool - the weather cold so didn t use

easy parking and great to walk down into san

parking on property a bonus

to name a few of its great features: lovely rooms, great outdoor patio with fantastic pool, free parking,

parking facility- warm friendly welcome bianca was extremely helpful and went over and above in