both me and partner were very itchy in bed, i couldn t see any bugs so possibly the laundry detergent

staff were all friendly and helpful, we loved the pool and hot tub, the breakfast was lovely with a great variety

listed as pet friendly

patchy wifi asked for a

i travel with my dog i missed being allowe in the bar area and public spaces , it was ok to eat on my room with

cosy bar and light and airy restaurant

room service is almost non existent if you want a snack

parking is a bit tight

was upgraded to a suite which was excellent the evening meal was superb followed by a delicious breakfast all

room and breakfast

fantastic bathroom, drinks in garden, dinner and breakfast all fantastic quality

disabled friendly and wheelchair accessible, with two disabled parking spots

the panelled reception room downstairs has a huge fireplace with comfy sofas, perfect place to lounge, half

lovely breakfast

from receptionist to breakfast waiters, bar staff and cleaning team

at check in the whole area around the reception was swamped by laundry bags

we had parking outside our room which was very convenient

plenty of free parking available

i re-made it myself floors were not swept/vacuumed or washed during room service staff setting up for breakfast

we had to drive 2 hours back home at 1am with kids in the car

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

get any kind of tv working at all, and ended up watching netflix on my own ipad, using the hotel wifi

fantastic room and staff - all covid requirements were set and room service was brilliant.

i did not eat in the restaurant but had a drink in the bar

fabulous view. nice breakfast

food, cleanliness, location, parking arrangements, wifi and service absolutely brilliant

perfect for rnli mad kids like mine

kids - don't miss the simulator

there was free carpark and an overflow car park which i didn't need to use

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

gave us a room right next to laundry so you could hear machines

hotel - point a to point b type scenario, but it's not a place i would stay for a week with the kids - not do

was excellent the breakfast was great & filling you could have as much as you like the wifi was good tv was good

breakfast was ok. ev chargers on site.

likely not have booked if i had realised as none of us wanted to venture out at night with young kids and after

location quiet with parking

only thing that was disappointing was the wifi, most of the time we could not even connect from our room

parking was easy and convenient, and every staff member we met was kind and welcoming

very charming, very clean. exellent food. ev charging.

had to go all the way downstairs to the laundry room very far from my room just to iron my clothings

not selling mineral water/vending machine for water - wifi in the room wasn t great - no fridge in the

breakfast good, pool lovely and warm.

breakfast quality ingredients pool and spa great,close location to the beach

the kids love the breakfast buffet, pool and games room

bottle delivery and laundry delivery

anything, even found us to give back my little ones bucket and spade which we had left behind at breakfast

the restaurant was excellent the staff was very helpful bar prices were reasonable

indoor spa needs updating as it s very tired and damaged tiles lifting off spa jets not all

great facilities with a good breakfast.

my single room was next to the laundry room, and from 9am onwards there was a lot of noise from the staff

the smells from the kitchen when the bedroom window was open.

were frills where none were needed - my orange and carrot cake desert was covered with edible petals and tiny

breakfast on the balcony is a must (weather permitting)

room was comfortable and clean with an amazing sea view, breakfast was superb with a wide choice of items from

only 1 lift which the chamber maids need to transport their laundry in which meant we had to wait quite a while

fantastic beautiful location; diverse (suitable for all ages/ranges); safe; great food, and free gym/pool

lovely spa area

the spa facilities were a plus

hotel without a basic daily room service is not a hotel but an airb&b with a restaurant

lovely hotel, a former convent,and we loved our room which was the laundry room of the convent.

great location. good surroundings. great parking availability. grand old house.

the hotel has a traditional bar and huge fireplaces

the bar was comfortable and there was a nice lounge/dining area overlooking the garden

room size bar bed

wifi was poor and toilet to a long time to fill up

bed comfortable and breakfast nice good coffee . good wifi contraction

location in town centre, yet quiet with wonderful garden and plenty of parking

strong wifi in the room and very strong water pressure

wifi not brilliant

pool sadly needs a refit as looks dirty and old.

on the balcony, no hairdryer (might be because of covid) breakfast: only breakfast cereal for kids - no

difficult to think of anything that could have been better, perhaps lower or no parking charges

) the significant, in fact the only, exception for us, was difficulty in access to the pool and gym

was that they didnt serve bar food after about 6pm and no hot food after this time in room service either

the usual facilities were provided for the room but no laundry bag

our room was opposite the laundry store room and the noise started v early which was a shame

choice of two restaurants both very good lovely bar and dining area with a large patio area to have a drink

the wifi signal is very intermittent and rarely works

not busy however food was good would have nice to be served with drinks rath we than going to the bar unfortunately

off road parking and free wifi

wifi and television also top class

good wifi

some of the bedrooms were noisy due to be located over kitchen, laundry etc.,

and courteous staff, upgraded us when we couldn't get a late checkout and provided room service at breakfast

most expensive rooms don t have aircon wifi drops in and out a bit

catered food for my picky kids too, for this i’m eternally grateful

pet friendly

the landlady was exceedingly nice and helpful, even made our laundry free of charge

sue was so understanding of my situation of not being able to get laundry done that she washed and dried my

was a nice size and had character also sea view - restaurant for breakfast was nice and

good staff, parking, great breakfast, early check in and good location

nothing really apart from wifi could drop a few times but 200 year old building with thick walls

and the noise from laundry delivery which occurred every day

my room was on first floor and above delivery entrance so i was disturbed by catering and laundry trucks

the pool was fantastic and just loved being in the pool

food was great staff were very friendly great parking clean comfortable rooms

the food was very good, spa facilities,pool and gym although not massive were also good ,located few minutes

at one point there was a pile of dirty laundry outside our door, i was on crutches & nearly fell trying to get

room was clean bathroom and toilet was clean ,wifi worked in the room , great value for money and would use the

no room service ,bin towels etc for 7 days

i expected a spa a pool

hotel also had a lovely bar which was handy

wifi signal was very poor

bad wifi at top couldn t get any channels on tv

friendliness of the owners and the fact it was pet friendly

pet friendly

good location, quiet, pet friendly, court yard for dogs, nice deco, clean

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

liked the gym and pool

toast machine at breakfast is my pet hate

had a amazimg time away friendly amd brilliant for kids

wifi is fast and reliable

easy parking and check in and out

location,early check in,room very clean with free parking outside and plenty of spaces on road parking

early check in

lovely quiet guest house with parking and a great owner

really loud band in bar till midnight then packing up outside till 1pm

full english very very nice ;) parking is a bit problematic but its a great

it is a room with a shared bathroom with a bar downstairs and a lovely breakfast

free parking permit is a bonus too

could have been cleaner and the service improved, there was no wifi and the room were a bit smelly

room moved to not clean and looked out over heating vents and laundry bins

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

great value for money. room adequate although overlooking the laundry. breakfast lovely.

later than expected and later than the restaurant opening times, however the chef kept the kitchen open when we

the friendly staff. the swimming pool. the bar area.

there are few important facilities nearby such as public laundry, restaurants, etc

that it was close to the beach and had a swimming pool.

good value for money, great room, great location, free parking, wifi, close to shops

documentation said free wifi, i was in room 26 2nd floor and did not receive any signal only one sitting for

very helpful, breakfast was very nice, pool added bonus, lovely walk through the park to bournemouth , very

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

the room my friends and their kids stayed in did not have a tv.

wifi fine

the bar area wasn't open

at the reception was very nice , friendly he give us some information what we should visit with kids

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

my wife was very pleased with the gym and pool which she used both days

lovely they offered us a free upgrade and a complementary drink and we didn t have to pay the room service

very nice hotel from the moment you walk through the doors ,pool and and sauna and steam room were what you

bags of laundry outside our room from 2-30, when we got there until the next day

my kids were really enjoying staying there

it is very difficult to find parking

no wifi socket

paying extra for limited parking could cause issue for some