i couldn't get the wifi to work on my phone but it worked on my laptop so wasn't a big deal

early check in early check out

room with a view and very comfy and wifi

location for ferry and secure parking for motorcycles. great breakfast.

fabulous view. nice breakfast

gave us a room right next to laundry so you could hear machines

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were

dinner options were limited, no kids menu so was a bit costly for a more budget friendly hotel

a little grime in the bathroom that had to be cleaned before the the kids and i used it

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

room with all necessary facilities lovely balcony hotel has beautiful, inviting ambiance late check out arranged

all necessary items were available for my pet

the bed was very comfortable and the wifi was fine

the usual facilities were provided for the room but no laundry bag

our room was opposite the laundry store room and the noise started v early which was a shame

not busy however food was good would have nice to be served with drinks rath we than going to the bar unfortunately

weather was good so we made full use of the outdoor bar area also with fabulous views

really good shower and nice spa bath

the spa was a real let down no sauna or steam room open just a cold pool with nothing else.

of any of the facilities and the fact my son could have booked water sports with the hotel or the kids club i

room service fast and efficient

terrace bar closed quite early & the staff there were a bit surly the day/night we were

indoor pool and gym was staffed and towels available

bottle delivery and laundry delivery

most staff (reception, gym, spa, cleaners, nar etc) were amazing and very friendly and super helpful

the location suited us as we were travelling to studland to play golf the next day

friendly staff, especially the lifeguards round the pool, who were very attentive and gave our little one a

pool too deep bacon at breakfast

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

free parking for cars in front and back of hotel

value for money,very tasty breakfast great variety to suit all, loved swimming pool abd gym

the spa area

there are few important facilities nearby such as public laundry, restaurants, etc

would like the bar to be open more frequently

swimming pool lovely entertainment good ample parking

very helpful, breakfast was very nice, pool added bonus, lovely walk through the park to bournemouth , very

rooms need updating, the pool jacuzzi/ spa wasn t working and the pool needs updating

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

it s a good spot for family vacations as it is also child friendly with lot of activities kids enjoy

room was perfect, i used the spa facilities and couldn't ask for a better time there

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

the wifi was adequate albeit a little erratic

the room my friends and their kids stayed in did not have a tv.

the bed was comfortable and the had a garden where the kids could play.

fire escape door wedged open all night and led straight on to car park and a load of kids come in the middle

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

very nice pool, sauna steam room and gym, didn't use the other facilities, ate away from hotel except for one

spa was a winner with the missus wher e i chilled in the pool and steam room which were clean new

t bother us but when speaking to another guest on checking out, his room was directly above the bar and wedding

bags of laundry outside our room from 2-30, when we got there until the next day

i did like everything. my kids were happy , all the staff das excellent.

parking is an issue as its limited but down the road there is a public car park 10 per 24hrs

a double room cost me just 72 in total for the two nights plus an additional 5 per day for parking and

the bath was chipped, old and covered in kids stickers

the bar menu for lunch was nice

particularly liked the front entrance, bar and lounge one side and another lounge area on the other

froendly spacious great location reasonable bar prices clean

spa and swimming pool

was so comfy, so much choice at breakfast, excellent food purchased in the dining room and lounge bar for evening

they left big bags of laundry, dirty towels etc

of laundry bags in the main corridors partially blocking the fire exits, not very clever

there was free wifi

lovely clean place, cheap bar and amazing breakfast

bed was comfy, the staff were lovely, the bar was cheap

gym is nice but just maybe put some medicine balls for floor exercises

wifi signal was hopeless in our room

absolutely loved the swimming pool with the steam room and sauna

and low level detail cleaning around swimming pool

christina in the bar and kitchen

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

a really cosy lounge , beautiful kitchen and outside seating area

room i can't recommend this place enough the host makes it very clear to feel at home and use the kitchen like

nice kitchen available to use. really nice decoration throughout

bathroom and kitchen as well

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

we used outdoor pool/spa/ indoor pool/ room service/ restaurant and gym

spa an added bonus

great gym, spa and the outdoor pool is fantastic

room service was a dangerous game as i was ordering pina coladas but it wasn t a bad thing

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

free wifi and need to add one arabic channel in tv channels list like (mbc) its famous channel in all

swimming pool was amazing perfect temperature and clean me and my little kids very happy all the staff helpful

although the outdoor pool was fantastic it was too warm and felt more like a hot tub - kids loved it but for

gym, everything worked, nice gym environment with no silly clinical rules about what you can and

excellent buffet breakfast

was fab plenty of choice for everyone especially for kids

the complementary breakfast wss quite good with lots of options

not having in house restaurant and room service

the hotel bar was well stocked and had a friendly atmosphere

free parking on the hotel too and they let us stay parked there after we checked out so we

from the bar the bedroom they put us in was above the bar so we didn t have no sleep with the kids because of

location was brilliant for attending a concert at the bic free car parking

we also managed to get back to the hotel early to have a drink in the bar and a very welcoming and friendly

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

noise outside my room from the laundry collection twice a day

pallets of laundry being dragged under my window at 7am on a saturday

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

we had room service one night and the empty plates were still outside the door when we checked out the

we loved the spa area and the

and friendly the room was clean but rather basic with a poor view but exceptable for price , breakfast was

time of the pool could have been later, nothing like a late night swim which unfortunately we couldn t do

pool was dark and echoed a lot and was very noisy with kids there from 8-11 which is a long time if you want to

breakfast was great as was room service

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

needs a deep clean as smelt like dirty laundry

they should have a word with the laundry service who do the towels

literally everything. the pool is fantastic

wifi in the room

wasn't allowed to swim at all, because i was on my own and no other guests were using the pool during my stay,

the pool is a great resource and was widely available mid-week

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

sometimes hotel laundry can smell a little musky

i sent some stuff for laundry but it wasn t washed.

was good very quiet at night staff never bothered you very clean and laundry changed regular

room was small for three people two kids one adult also very hot the room.

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

late check out at 11

couple min walk to the beach, 10 min walk to the casino and lots of food restaurants and town centre about 5

top notch cocktail bar with great staff

excellent room service - came back to a spotlessly clean room on my second day

the wifi in our room didn t work. room 305

no outdoor/indoor space for kids to play.

as it said it was pet friendly but when i tried to book in was told my dog was too big

the bar was reasonably priced and was comparable with other local bars in

while only to find out that all three of the bedrooms we have reserved had no extra beds for the kids to get

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

the most hotel and jacuzzy steam and swimming pool amazing and food is nice

no room service

were absolutely huge we booked a small double room and it was massive loads of floor space and big windows

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

the room service was great and facilities were very

the tv is also good so if you have children it is definitely suitable to stay there and the wifi is also very

nice comfy bed .. lovely breakfast

lovely large room kids enjoyed swimming pool staff friendly breakfast good

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

wifi only worked for a few hours during the stay. breakfast needed some serious improvement

lack of bedding for kids

the outdoor pool was fantastic, kids paddling pool could do with a clean though

wifi and television also top class

good wifi

off road parking and free wifi

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

phone did not work in room, was not told this on checking in had to use mobile for room service and still

room was a bit hot. no wifi but i understand there had been a flood.

breakfast is ready delicious

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

lovely clean big room hotel on seafront free wifi in room.

and shops staff were very helpful small charge or 15 to leave your car at the hotel on secure parking

no idea if room service was an option

a small dark room fit for one person we booked a double room no room service any service you ordered was charged

from the restaurant, the cocktail bar, room service,the attentiveness from the staff

excellent decor, food and drinks with great service and ev charging that's free!

great breakfast, comfortable beds and free ev charging

tiny room. wifi not working. stained sheets.

cozy and finished to a high standard. ev charging is a real bonus.

walls quite thin lots of stomping above and hearing kids and phone alarms.

room was spacious, comfortable and we could adjust the temperature to our preference

pool facilities and sauna was just right and robes and slippers provided when asked for those

the food in the bar area was very good and drinks are reasonably priced and the pool was great for a swim before

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

laundry bags all over the place which is not the best view, in the morning to much noise night as

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

dirty laundry left in corridors

had to go all the way downstairs to the laundry room very far from my room just to iron my clothings

table tennis, pool, bar billiards, lovely quiet lounge with daily newspapers (other guests : please don't take

wifi was a little let down but we managed to overcome it

impressed with the staff, the breakfast and evening meal, the self contained garden bungalow with parking space

the food was excellent and the kids loved the buffet and cooked breakfast

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

it would help to have more places to hang swimming costumes, and on-site laundry

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

room service cleaner i could be at hotel for a week and no service not good enough.

pet friendly

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

breakfast on last day of covid rules

no bar to dance with pretty (or not so pretty) girls

good for kids

i then enquired about the wifi

i tried the wifi code

very poor bar chioce

balcony and the view. good breakfast

i don t believe the bar was open at all during our stay, the pool was closed but we couldn t find use the

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

our sleep was also interrupted by noise from laundry machinery throughout the night

os above a kitchen or laundry ) otherwise everything else was very good

was a little misleading regarding its information of facilities ,as the gym was in the next hotel ,and the spa

was inadequate, room was mediocre and they charged extra for a mini bar, room service options were limited

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

room right next door to kitchen and laundry room as well as communal toilet

restaurant ran out of pizzas and they ran out of croissants at breakfast which disappointed the kids in our

staff so friendly, gray location, spa is superb.

the bar prices are a little high 6 pint 6 a glass of prosecco

water took ages to drain in the shower cubicle and the wifi was not working.

we were pleasantly surprised with an upgrade to the beautiful junior suite and a slightly early check in

the wifi worked well too

the wifi could be better kept dropping out.

no bar open no food facilities