only 1 lift which the chamber maids need to transport their laundry in which meant we had to wait quite a while

pool, gym, fantastic views over the sea and the town

sea view was awesome, the breakfast was freshly cooked and very nice, the pool and spa pool were lovely and

there was no information in the room, whether about the room or the local area, other than a wifi card

very poor wifi, lack of air conditioner and the old floor which could be noisy.

my single room was next to the laundry room, and from 9am onwards there was a lot of noise from the staff

people from jason on the desk to the bar staff restaurant staff and ladies cleaning the rooms

breakfast and dinner were both amazing room with nice overall lovely place will stay again

pet only allowed in bedroom when inside or garden if outside

the food was really good, room service was efficient and food brought to us was hot

lovely hotel, a former convent,and we loved our room which was the laundry room of the convent.

the hotel has a traditional bar and huge fireplaces

a slightly more challenging wifi code would also help it's security

parked the car on day one not to return until leaving, private parking a big plus

close to the beach, lovely gardens, nice breakfast and parking

the grounds are gorgeous, huge parking area, scenic, massive rooms, amazing breakfast, lovely staff

bed comfortable and breakfast nice good coffee . good wifi contraction

the breakfast bar worked extremely well and breakfast was a leisurely and pleasurable affair

would prefer bar to be open in garden area in height of summer

the breakfast was excellent (and the bar at night wasn t too expensive either)

had to go all the way downstairs to the laundry room very far from my room just to iron my clothings

had dinner and breakfast with our stay, the food was excellent

room, breakfast and fabulous outdoor heated swimming pool. beautiful location

we will again now the children now have there own kids

no disabled parking

at check in the whole area around the reception was swamped by laundry bags

the breakfast was good and we enjoyed the room service

a lovely night sleep nice and quiet only down full they only open the bar for functions but u can still get a

location, very friendly staff, delicious room service and breakfast, beautiful room and stunning views

pet friendly, but extra charge

the brochure in the room stated that room service was available it wasn t

could do with a mini bar in room

fantastic place and food. everything high quality and excellent. from towels to breakfast.

mini fridge to keep champagne cold and real milk for coffee before breakfast

wifi did not work in room. major concern and not well handled by staff.

bottle delivery and laundry delivery

we were disappointed that the pool didnt open until 10 am we like to swim at 7 am

room, excellent breakfast, perfect location, lovely staff, and fabulous outdoor pool and hot tub

staff, view from room, location and breakfast.

staff were so friendly and helpful ,the reception staff,the bar staff, the cleaners ,also the staff in the

breakfast poor, not much fresh fruit and vegetables. gym equipment in need of renovation

indoor pool and gym was staffed and towels available

it should be clearer that parking is an extra charge

breakfast was lovely

beer on draft at the bar (but i noticed all the other bars and pubs down there sold the same stuff, so its a

the usual facilities were provided for the room but no laundry bag

our room was opposite the laundry store room and the noise started v early which was a shame

did like every thing from the hotel but i wish the hotel has kids facilities as i have two childeren i kept

fantastic view from seaview room with balcony. spa bath a bonus.

we had to wait for over half an hour for room service

didn't like it - the room was an annex at the back of the hotel where the dustbins, laundry and bottles are

as we had a dog, room was a ground floor disabled room between noisy laundry and outside bins area

very comfortable bed, well appointed room, lovely sized room, very accommodating of our pet dog

room service out of hours very poor in deed

all necessary items were available for my pet

gave us a room right next to laundry so you could hear machines

on sunday morning at 7am was when the laundry wagon arrived below our window and many noisy crates were pushed

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were

no room service and couldnt get into room with the key 4 times

we found an alternate property for 100 a night and which received room service breakfast, which was hot food

early check in , happy staff & excellent hotel to support the rnli

wasn t sure if full breakfast was included?

breakfast was amazing so much choice and very tasty clare on reception was so lovely and her

secure parking is a real bonus

public transport is good - we just left our car in the rnli car park and went everywhere by boat, bus and train

what we got was a lodge outside the hotel right next to the laundry room, we had to pass cages of dirty linen

2nd room was really poor quality, round the back by the laundry smelt bad poor quality wholes in doors paint

wifi, parking, breakfast all great

very clean for pet freindly hotel and good facilities and short walk to the beach.

restaurant shut early and no room service or light bar snacks available only crisps and

both me and partner were very itchy in bed, i couldn t see any bugs so possibly the laundry detergent

spa is lovely, especially the jacuzzi, the pool and the sauna

it was quiet, pleasant surroundings, plenty of parking, lovely view from room

very expensive too as had to keep ordering room service as no where to sit outside communally with sweet doggie

meal from the bar was extremely helpful

bags of laundry outside our room from 2-30, when we got there until the next day

getting dated and needs to be be updated the breakfast was poor room service did not clean our room so not check

wifi worked really well

my kids love the shower because it was big enough

the shower should be bit more clean furniture outdated room service definitely have to improve

messy - hallways to the room always cluttered with dirty laundry, open doors to store rooms where you could

next to laundry cupboards staff very noisiy in mornings even with do not disturb sign on door as we were

my wife was very pleased with the gym and pool which she used both days

was brilliant and so good for us to get to the beach with the kids

went with kids and they liked the pool it was nice and quiet.

we used the car park and were unfortunately blocked in by a laundry lorry when it was time for us to leave,

amazing for kids! big room with everything we needed for a two and six year old

the spa and gym is incredible, the food and cocktails are amazing and i had the best massage- will book

great location, lovely, friendly helpful staff. gorgeous room, pet friendly

no fridges, no iron, wifi would not work due to poor

bed bedding smell of laundry detergent, king size bed not align properly, gap between two beds together

the staff were very unhelpful and forgot to send our laundry twice

the kids loved the outdoor heated pool, a rare treat

i also love that there is the option of going to the pool, gym, and to have massage treatments

wifi not available in bedrooms free of charge and it might be a nice bonus if a few board

the bar menu for lunch was nice

food, spa facilities, location

early check in, helpful staff, value for money.

froendly spacious great location reasonable bar prices clean

bar does not serve coffee after 10

no bar or dining area as shown in pictures, dining room full of hotel laundry and locked

free wifi not of good strength.

was a bar and dining area downstairs that weren't in use

the bed was comfortable and the had a garden where the kids could play.

not working properly shower door didn’t close wires hanging from the tv & hairdryer on to kids bed very

room moved to not clean and looked out over heating vents and laundry bins

great value for money. room adequate although overlooking the laundry. breakfast lovely.

with a makeover , shower drainage a little poor and room too hot , prssumlbley with being next to laundry room

spa and main pool .

big and quiet room - flat screen tv - great free wifi - spa - swimming pool and gym - big bathroom with tub -

liked the area and location near a bus stop and a path leading to the beach, the daily room service, the friendly

poor wifi no internet connection

i love the spa ,sauna and jacuzzi was perfect english breakfast

rooms were spacious and well kept swimming pool & facilities were great

asked for room service on our second day, but nobody came to change the towels and empty the bin

the room was excellent (with a great view of the sea and pier), lounge areas and bar were great, lovely balcony

bar in the hotel, which we

the staff were helpful and friendly, the rooms were clean and looked smart, the lobby area and bar were clean

from the bar the bedroom they put us in was above the bar so we didn t have no sleep with the kids because of

manager was friendly and informative, lots of parking especially useful given how close to the beach

the single bed wasn't suitable for a pet to sleep on, very uncomfortable

the hotel as it was close to the harbour and we had a ferry to catch in the morning and it was pet friendly for

room size, location, kitchenette, helpful and friendly staff, flexibility, pet friendly.

of laundry bags in the main corridors partially blocking the fire exits, not very clever

they left big bags of laundry, dirty towels etc

bed was comfy, the staff were lovely, the bar was cheap

the hotel was nice for two stars. free wifi, nice staff at reception.

not enough parking spaces and wifi not really good

noise outside my room from the laundry collection twice a day

laundry van also loading/unloaded directly outside our room at 7am - no attempt to be quiet or

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

pallets of laundry being dragged under my window at 7am on a saturday

food in the restaurant was tasty. the kids enjoyed the pool, and the staff were very nice.

chinine, the owner, is charm personified and even does your laundry for a very low price, the kitchen is very

smell of cooking from kitchen early in the morning

communal kitchen has a fridge/freezer

fully equipped for us as a family of 5 and so many nice touches like buckets and spades for the kids to use at

room i can't recommend this place enough the host makes it very clear to feel at home and use the kitchen like

wasn't clean and our view looked onto cages of dirty laundry and a dirty mattress

room just by internal and external hotel laundry storage with trolleys drugged down up and down not allowing

needs a deep clean as smelt like dirty laundry

had the view of laundry cleaners, fan was broken and super loud all night, despite the fan being on i could

were in room 198 omg laundry deliveries etc next to out window early morning and late at night hotel needs update

hotel has its own parking (significant in an old town like wareham)

pretty pricey! limited parking especially during middle of day when non-residents go for lunch.

was upgraded to a suite which was excellent the evening meal was superb followed by a delicious breakfast all

parking a bit fussy

room service is almost non existent if you want a snack

was brilliant walking distance to multiple restraunts and a cinema perfect for rainy days with kids

good choice of bar snacks at reasonable prices

was brilliant walking distance to multiple restraunts and a cinema perfect for rainy days with kids

room service food ok

have room service menu in room even though advertised could have a bit more of a variety from breakfast

being woken in the very early hours of the morning by staff bumping metal laundry cages up stairs

no room service

good room, poor choice of room service.

night too, and when we got back from town later that day we were told our breakfast would be room service monday

the bar was lively and served great cocktails

i sent some stuff for laundry but it wasn t washed.

was good very quiet at night staff never bothered you very clean and laundry changed regular

sometimes hotel laundry can smell a little musky

laundry trolleys we re trundled past our ground floor bedroom window at 4.28 in the morning.

clean and spacious room for us and our kids,,,, great location and a nice view

was superb plenty of choice, location was perfect close to the city centre, wifi was great, staff very friendly

2nd stay and excellent facilities , food and gym and location

the complementary breakfast wss quite good with lots of options

luckily it doesn't take long and probably burns off the calories you consumed with your breakfast that's included

good breakfast and bar meals were good

it was very clean and included swimming pool, sauna, steam room, etc, breakfast was plentiful

pool was dark and echoed a lot and was very noisy with kids there from 8-11 which is a long time if you want to

minor criticism but the room had a connecting door and i am not liking this and just my pet hate and the room

we liked the location, room, staff, gym, spa, treatments, food, sky bar it was all great.

the sky bar does amazing cocktails on the 8th floor with lovely views

there are few important facilities nearby such as public laundry, restaurants, etc

good price easy parking easy access to town center and coast good choice pubs and eating places

the lighting in the bedroom and the comfy beds :-) the free use of the pool and the friendly receptionist

wifi was not very good

several times - its great value for money, the staff are very friendly and the location and parking is great

for the 3 nights lift broken swimming pool out of order incompetent lobby staff rubbish and dirty laundry left

15 per day to park opposite (which will now be 20 in april) and had a tiny room next to the laundry without

we loved the evening entertainment, the breakfast, gym & swimming pool and being by the sea.

is beautiful hotel swimming pool spa nice view

this was the only reason we didn't use the gym facilities (as we had planned to)

staff. balcony rooms. ev charger. location. view. swimming pool very clean.

enjoyed the bar meals

very tired looking bathroom noise from kitchen extractor fan going all night

the outside pool was great and thoroughly enjoyed by all

everything but the kids loved the swimming pool the most.

they should have a word with the laundry service who do the towels

wasn't allowed to swim at all, because i was on my own and no other guests were using the pool during my stay,

literally everything. the pool is fantastic

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

open and rotten, mould in shower in hallway on way up to look at room met with 10 big bags of laundry not very

rubbish and dirty laundry outside the front of hotel without any fencing or hoarding/ coverage for this

breakfast was a bit

was just fine, we initially didn't ask for breakfast for we were going out to eat but the proprietor offered us

nice comfy bed .. lovely breakfast

was given a room next to staff laundry on the first floor and they started spin drying at 7:30am

no idea if room service was an option

used room service for meals and quality was excellent

location, good parking, very clean and spacious rooms and very friendly staff

parking: plenty of spaces (including 2 for ev charging) but for booking

room service was excellent as was food in the bar and at breakfast

no details in the room of how to contact reception, room service, etc

the ev charging point was an added bonus

very good room service selection

the bar seemed to shut at 10. it would ve been nice for this to stay open until 11/12

hotel with great facilities and the room was comfortable (terrible view of crates of laundry though)

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility

dirty laundry left in corridors

not until after 4pm one day, we we're cold and wet so told them to leave it, lots of cleaning and laundry items

laundry bags all over the place which is not the best view, in the morning to much noise night as

disappointed the gym wasn't fully available but we understood because the renovations

the food in the bar area was very good and drinks are reasonably priced and the pool was great for a swim before

of the usual information in room about wifi, restaurant, area, spa

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately

few more signs in the pool area to show where the toilets, towel and gym are would be very

spacious room. good breakfast, friendly staff . other facilities available gym, swimming pool.

we liked all the breakfast.

balcony and the view. good breakfast

breakfast was amazing with fantastic gluten free range

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

i asked for them, only to be brought dirty laundry

no dedicated service lift for the laundry/cleaning staff

they were well prepared for kids, with a kids pack at check in, little kids packs at breakfast

size of room, gym facility could have been better

i ordered a meal from the bar which exceeded my expectations

it would help to have more places to hang swimming costumes, and on-site laundry

was also woken up at 06:15 one morning by a delivery (roll cages of something - laundry

when we checked in at about 4pm there was still bundles of laundry outside bedrooms in the corridors and no

i have a pet and have no cleaning products and asking them to clean my room just sounds wrong , it shouldn

i stayed in the hotel for two nights the room service was very bad and the room didn t smell nice

our sleep was also interrupted by noise from laundry machinery throughout the night

os above a kitchen or laundry ) otherwise everything else was very good

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is

down for room service at 22:10 to be told the kitchen was closed although reception told me it should've

night owl menu for room service was

bedroom and a makeshift wardrobe just a rail very small room wouldn t stay again piles of dirty laundry left

laundry trolleys blocking signage for disabled parking

as there were 3 families with home clothes inside the pool with their kids making noise, and non of them were

no draught beers in the bar and ran out of cans.

i had works room which was more than enough for 2 adults with 2 kids

room right next door to kitchen and laundry room as well as communal toilet

smell of urine in the bathroom room location (window view of the hotel kitchen/laundry rooms) no fault of the

and facilities had a pool and sauna and i used both it was very nice the staff were very friendly and helpful

the bar prices are a little high 6 pint 6 a glass of prosecco

really good breakfast, quiet rooms, beautiful italian bar & restaurant :)