needed to do our laundry especially since one of our luggage was lost

tile around the pool was extrenely slippery

enjoyed the pool, gym and free breakfast

the wifi didn't work in some spots

hospitality and breakfast

excellent and fast room service. very nice room and facilities.

very expensive - room service was much more affordable but would have preferred the rs menu in a bar

wonderful room/suite. perfectly decorated, top-notch utilities, excellent bed. good gym.

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

i had booked myself for a spa massage and it was absolutely fab

they did the laundry on the clothsline every day

location, cleaness, free parking.

also, it would be nice to see paper towel and a dish towel added to the kitchen

they allow pets so that's a great thing and the staff was super friendly and accommodating

terrible wifi, beds very small, no ice maker, very small tv. mostly french channels.

an outside service for laundry and no money retention in check-in

the whole experience. and the kids liked the pool.

cleanliness. the pool, sauna and gym were opened this time. we love it

gym, location

i was working the tv cable connection cuts out unless adjusted repeatedly noise from the gym weights

the manager could not have been more helpful in making sure i had everything and taking care of laundry etc

fast wifi friendly staff

kids loved the pool and slide

good parking right in front and free of charge

room (bathroom, beds, t v, wifi, air (remote control) ,heater in bathroom, coffee machine), the personnel, the

the wifi was slow/didn t work most of the time

noisy, walls and floors lack soundproofing, wifi reception poor, free breakfast, what breakfast

room was clean and the wifi was fast--which is important as i work when i travel and i deal with large files

pool was busy

pool,free parking,nice view from room 1011,close to restaurants,mall.

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

we ordered room service and the food was cold and expensive.

my kids are totally disappointed with the service

room due to laundry machines running

such as the guest laundry room and gym are fantastic

it was great having laundry facilities on site

i liked the convenience of having the laundry facilities so close to my room

to complain about the pillows were a little hard and lumpy, kind of like sleeping on a bag of laundry but we

nice hot breakfast. secured parking

clean and comfortable room and place i’m so happy to stay there my kids very happy really thankful for the

airport shuttle was right on time

free airport shuttle

beds are comfy, breakfast is good, clean, staff is nice

were quite pleased with our one-night stay - it is a standard motel setup with parking in front of our door,

was a great location and there was a little resto bar (willy s) basically in the same parking lot

will wish they give more towel since they have a spa in the room

the location close to convenience store and wifi.

comfy bed and easy parking off the highway

well-appointed room, fresh sheets, nice water view, parking lot on site, pet friendly

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

pool was not open.

hours on the pool and gym could be longer or the gym at least be self - service

would of been a lot better if there was a laundry room.

main criteria was a pet friendly hotel,and novotel was a good choice for that

went for a one night stay with our 2 year old and 4 year old to use the pool

of room and out front in entrance of hotel with large spiders in them very unsettling also no room service on

pool was amazing

no room service.

internet and wifi connection is very bad...deciding factor for next time around

it's so convenient with a shuttle service that runs round the clock just minutes from the airport

location, possibility of late check out, cleanliness, room size

pet friendly, comfortable bed and clean room. recycling option.

the hilton had laundry facilities, a gorgeous rooftop pool and jacuzzi, well appointed gym, on site restaurant

laundry sopeud83euddfc

there is a pool and small gym, and a client laundry room

nice staff at bar and breakfast

no room service

guest laundry is on the fifth floor

it has a nice bar area where you can relax, have a drink and socialize, watch tv or read

good rooms, nice bar and food, good gym.

the vue on the planes landing and taking off is surely something to see our kids loved it

shuttle

toilet was partially blocked. wifi erratic.

there could of been a bar or cafe at the hotel.

at this hotel, especially when you have work meetings and deadlines to meet given that even your wifi was

wifi hardly worked, not enough parking, only one card key worked for the room

the only thing i will add is not having a good wifi connection and the tv was not working

clean and organized well, parking and laundry and check in and out staff was really nice and

it had a few nice surprises like free laundry facility , the afternoon tea, gym etc

one great bonus is that the laundry service is free for all guests

loved the free laundry!

24/7 coffee station, laundry, excellent breakfast experience

door lock very old, my kids locked to open the door you need to insert pin or allen key into the door lock hole

we did not have any breakfast during our stay

wifi speed is not good.

the bed was very comfortable. there was ample food for breakfast.

parking is easy

nothing to like here. only thing the wifi is good

plenty of parking

paved parking, unmarked spot to park

parking, amenities, shower!

a nice place to stay was pretty quiet and lots of parking spaces

free shuttle to airport is a plus

excellent fitness room. one of the best i have seen in a reasonable cost hotel.

pool was great

unfortunately pool was out of order

convenient location, friendly staff. nice modern rooms. 24 hour airport shuttle was great.

i asked if i can do laundry, and willing to pay but they said i am not allowed

the atm didn t work, the halls were loud, the laundry was unavailable for two days with loads and loads of

is good, there is a coin-operated laundry room and dryer it's far from anywhere except the airport

no face clothes or towels first thing in the morning and you have to wait till the laundry brings them to you

didn t accommodate me for the change to make the laundry at the hotel

was very nice but staff at check in were extremely unfriendly and the early check in that had been pre arranged

longer quality towel for the pool

the kids loved the pool

the gym is very well equipped

the staff were friendly and the pool was amazing and warm!

parking

my young kids were disappointed to be away from their grandparents who were visiting us from abroad

everything was clean, there s a water slide at the pool, breakfast was good

but the continental breakfast was so so could be better but overall i would go back and stay and recommend it

the breakfast is pretty good too, we didn t spend much money on food during the period

laundry inside the hotel common area

not enough pillows, breakfast is so so

big space for parking and the room was big

nice renovated room, was very spacious, bathroom shower was great, parking was free and right in front of the

breakfast, breakfast room, room service.

hotel feels very new, modern and clean - friendly staff - great facilities (pool, gym, laundry room) -

pool

room service would be great.

most of all, and my first consideration when booking any hotel - i loved the pool

breakfast could offer more choices like hilton. very small pool area.

there was a laundry sign but laundry was broken

service from airport kept us there for 40 minutes, no laundry facilities, and location requires a car if you

the staff, hotel, breakfast viere all great

had to reenter password for wifi every 30minutes

missed the continental breakfast, but the owner was very sweet and allowed me to have a coffee anyways and from

laundry was 4$ per load which is nuts

that the hotel could've controlled, but the swimming pool was full with young kids during our entire stay

swimming pool area smelly

ensuring my shuttle arrived on time and helping me get a great cup of coffee before i headed home

al;l else was great, and there is free shuttle from and to the airport

also advertised that there was a laundry room that the front desk said they did not have - the attitude of the

the pool for the kids is incredible

my husband enjoyed the gym

the shuttle to the airport was great

a lots of parking available

i asked for change for the laundry and was told by a lady in the front office that i should to go to the bank

we had to each time go to the laundry room to get towels

the washing mechine at the laundry was not clean.

free shuttle to and from airport was fantastic

had an early flight so i wanted a hotel near the airport that offered shuttle service and this hotel fit the

the laundry has only one wash machine and dryer.

free wifi, guest-laundry

hotel does not offer room service for dinner, and there is no laundry service on weekends, which was inconvenient

bed was comfy, the receptionists were super nice, and the bar was open till 1am at la cage with their free

all in all it was a nice place to stay with kids

could not find the laundry ud83dude43

a white shirt returned unclean from laundry (didnt have time to return it because of check out)

club lounge had a wonderful spread of breakfast!

water in the swimming pool was cold

food and room service

bed where not comfortable and my skin was itching me, maybe to much chemical in the water during laundry

to have laundry washer dryer on site

same breakfast no laundry

if you stay on the first floor, you have to navigate laundry carts the whole time

the hotel should have had a laundry room. we had to recycle cloths.

and although the location itself is quite good, the entry/exit of the hotel parking from/to the frontage road

one small downside: there were few vegan options at breakfast.

parking was a hussle at night and breakfast was ok.

location and the parking

breakfast arrangements non availability of plat3s and cutlery. the ironing pad was stained.

ac did not work and it was really uncomfortable as the kids could not sleep at all and got allergies due to the

lots of free parking and the rooms were clean and comfortable

no croissant during our breakfast

good wifi

parking breakfast was excellent staff was friendly bed was comfy just off the highway, easy to get

that the room was really very spacious with a mini kitchen and a walk-in closet

we found some piece of hair in the bed and there was no pillow cover, kitchen old and dated (we did not use it

kitchen stove caught fire when turned on due to lack of cleanliness

the kitchen wasn't up to standard for me to use

the rooms were large, lots of space, closets, and a full kitchen, staff is nice .

they offered to bring the breakfast to our room at a time we chose

wifi was not the best

nice cosy rooms with small kitchenette. very great breakfast.

was spacious and clean, the bed was extremely comfortable, i really enjoyed the breakfast, the pool was lovely

bar at the hotel wasn't open, nor would they allow us to sit in that area with our own wine - not

the rooftop bar is exceptional never had a hotel like that

comfortable room and nice gym

it was noisy at night. friday we could hear bar music past midnight so hard to get to sleep.

wifi didn't work, even after signing in

like the wifi was not consistent

coin operated guest laundry a real bonus

beautiful outside pool ,the view of the river

views and fireplaces everywhere

breakfast was wonderful with fresh quality bakery items plus more

i paid over 400 cad per night for 7 nights to have: - no wifi in the room - a squeaky bed - room service that

no laundry

we had to find a laundry mat in montreal to wash and dry all our clothes

room service is pretty good to provide neat bedding , towels and other necessities

my kids loved it and wanted ruby foo’s for our next trip to canada

bring with kids we asked for a change of room and the request was honored within minutes

the gym and pool were great and i loved that they had guest laundry services on the 3rd floor

laundry facilities was nice and affordable

free use of laundry machines, available 24 hours.

there is a self serve laundry room which is super convenient

there s a laundry too which is very helpful

hotel cleanness near metro (6 min walk) laundry room near starbucks and pa supermarket

of location, hotel amenities, especially laundry room, good restaurant and room service, and other conveniences

they had a ice machine and a coin laundry on our room floor

hotel bar was booked for a private occasion; disappointing

very friendly staff, nice pool, adequate gym, and comfortable room

laundry stuffy- only 2 washing machines and 1 drier working

we had a hard time getting on the wifi

the gym was very good, and the pool looked very nice although other people were using it

pool area was dirty, water in pool was dirty. light was burnt out in the sauna.

nice pool and gym

in-room kitchen was very nice, though we only used the refrigerator

a lot of chlorine in the swimming pool

my only comment is that breakfast run out of plain croissants very early in the morning, but to be fair it was

very clean and confortable. pool, sauna and well equipped gym. friendly staff.

the kitchen staff even made eggs without meat for us

facilities were great from the gym, pool and laundry

and they had a laundry mat

had a good selection of food with yogurt (kids' version), hot cereal, cold cereal, bananas and apples for fruit

it was clean & comfy. including the pool.

the breakfast was great

i didn't do the breakfast thing

staff very friendly and helpful. laundry self service. location. value for money. breakfast.

not sure the laundry soap being used to wash the linens but i got a rash all over my skin

offer guest laundry, which is nice

is no hot water for the rooms, laundry issues was causing the hot water shut off

free indoor parking

easy parking and nice to have laundry facilities and filtered water

good parking, easy to locate. good quality

timings of the bar and restaurant are not ideal - ie if you arrive late or in the middle of the day, you can

could do with a cosier bar area.

i particularly appreciated the complimentary parking and the exceptionally friendly and helpful staff, especially

the hotel has underground immaculate parking area and laundry facility on site at no extra charge

there was a laundry machine and dryer in the basement available to use

has laundry service

free laundry facilities too

another bonus was the laundry facility, that could be used for free

you like you re from another planet, then you have to bring down to the reception your bag of laundry as it

excellent service great breakfast

would have been nicer to have more breakfast to choose from. but the bagels were delicious!

fireplace did not work properly but really did not need it

basic shower for a king room with fireplace

room service was very good

a private event meant the bar was closed one evening.

could have been hot water earlier in the morning, the bar could have been opened more often, bar should have

lack of snack bar and housekeeping did not come during our stay

great location, friendly staff. good wifi

restaurant, coin laundry on-site

room was well equipped it had a laundry room in it which i didn't expect

offer a room with a laundry machine and kitchenette great for a long stay with kids

they upgraded my room, and i had kitchen and laundry room too

the bathroom and kitchenette were spacious and while we didn't need the laundry facilities it was great to have

i was sent by staff all over the building to look in different laundry rooms for one

laundry = they had laundry facilities, and supplied the soap and dryer sheets

in addition, the laundry facilities were clean

the laundry requires an app, and the app requires a minimum of $10

very friendly staff. good, clean rooms. free laundry. good price.

the experience even more: - despite being in a suite, there was surprisingly no stocked mini bar or snacks

everything was excellent especially the room service and the room itself

pool is very small and the sauna was closed due to covid

facilities were great , room , pool , gym , spa and business center

exceeded our expectations on every aspect: personal service,accommodations,pool,spa,and fitness, bar and dining

facilities were excellent and they offered a laundry service that was great for us

our room was perfect for us and the kids with bunk beds, which they loved, as well as high ceiling, heat pump

some wifi problem

good wifi

the wifi speed was high

loved how i felt like a queen, with the room service and the phone calls being picked up immediately

room service was great

valet parking isn't cheap but that's the norm. no swimming pool. gym was a bit limited.

room service was quick

wish there was a pool and an airport shuttle

no pool or sauna in the hotel.

i wish they had a spa and swimming pool

wifi sucked

allowed early check in upon request

offering high speed wifi access at extra costs is outdated

great price with incredible location, clean room and comfy beds, great pool on the roof, laundry and a super

layout, and a lot of accessibility to different services like laundry and the pool opens at 8 am and closes

and there was a guest laundry

there are self service for laundry, which is very helpful for a long stay

laundry facilities

nice confortable bed and huge shower! breakfast was a nice bonus

loved proximity to bell centre and bar george

there was shampoo in the bathroom but no little bar soaps to use for the sink

continental breakfast was just enough to satisfy my hunger early in the days

there is a good restaurant downstairs and a great bar next door

bar george is wonderful

old mansion updated w clean modern look - great bar and restaurant , great staff

did not partake in the bar because the long was extremely long with people waiting from outside the hotel

amazing bar and restaurant. great bathroom

if not, there is room service, though with only one chair this can be challenging

laundry clothes return to customer a bit hit or miss at times.

no toothbrush in the room, no room cleaning so don't recommend staying for more then 1 night, no laundry room

that you had to inform the front desk to have room service- making the bed, clean towels, etc

of people checking out - very small room and small toilet, very worn out - no restaurant and no room

was very courteous and cooperative and facilities for early check in after a long haul flight

changing break fast menue adding roster to the room adding laundry room

elevator was very slow and there was no elevator for the staff with the laundry carts, so it they were moving

my kids especially enjoyed the sausauges

we were there with 3 kids , we were wearing masks and could still smell this

my kids especially enjoyed the sausauges

the bar was pretty expensive. 2 drinks cost us $37 (before tip).

did not have time to visit the pool or gym

clean room, perfect location. very nice and helpful staff. pet friendly hotel.

pet cleaning fee

the room service food was excellent but overpriced for what it was

another bad experience was the laundry service

and having self service laundry facilities staff are very helpful and friendly (especially the housekeeping and

great room facilities and access to laundry

the beds were comfortable, room was clean, laundry facilities were good, breakfast was good.

great staff. solid breakfast. very nice to have self-laundry facilities on site.

laundry machine was excellent service as well as we enjoyed the kiosk and restaurant services

there was no microwave in the room, the ac was slow and made nights uncomfortably hot, and the laundry area

the laundry machine can be added more.

also have self operated laundry machines

pool and fitness were on the 8th floor with a nice view

wish there was on site laundry service

exaggerated costs for laundry, minibar and food

could have picked up the laundry in the room instead of having guests haul laundry to reception.

with no issues with sound getting in to the rooms despite being on the same floor as the gym (i

rooms are great and have great wifi

were forced to squish in with many other people including hotel staff with a bag of smelly dirty laundry

i would give it full five stars if laundry machines were available

room service was great

when asked to extend for a late check out because they promised water back on later so i could have a shower

bit noisy in the mornings, patchy wifi, some staff really helpful, others not so much

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there

also we hire laundry services, very slow service and they return it dirty

the laundry is too small

and excellente appointed, with a huge 2x2m bed (same as home :-)) ), an expanded kitchen-like bar with fridge,

do be careful when have kids as they have refreshments and snacks in room which are not free

helpful staff confortable quiet room gym small but with enough equipments good wifi tasty breakfast value for

pet friendly

bar was right sized and responsive and cheerful service

the main lobby bar was a great place to decompress after a day spent at the canadian grand prix

location and the friendly staff accommodated a super early check in at no additional charge

one thing that really annoyed was laundry noisy

no laundry service available, we had to walk to a laundromat 10 mins away in a not nice area

laundry service

the hospitality sector at the moment but this is not an excuse to not provide basic services - no laundry services

are too thin, and we can hear the guests in the next room closing their doors, as well as their kids screaming

no good options for kids on the restaurants

the bathroom was incredible, and the hot tub and pool were great although both were pretty busy

is its top asset; nice clean rooms, nice lobby, very professional staff; love the gym; loved the fact i had a

pool facilities and gym.

facilities at hotel (pool and gym) were open with limited capacities

the laundry area the floors were never cleaned with crumbs & debris everywhere

to go cross the busy street for parking, inside the building was old, no laundry facility, no ice machine, ac

the hotel also does not have any washing machines on site so it was impossible to do laundry

service staff was unable to provide room service and said that if i needed the room service, i had to call them

1- the tv was old and can not connect to wifi, cleaning= we were four people but there were not enough shampoo