good wifi

not very spacious, and we were lucky to be off-season

breakfast was expensive at 12 euros and waitress was very brusque at meal times.

especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

i loved the countryside, the spa is little but nice and i loved the artic treatment.

we used the kitchen for preparing some food in the evening

the house has probably six rooms and communal access to a good kitchen

lovely kitchen to do your own cooking if you want to

good breakfast

room, private bathroom, off street parking, close to motorway routes, pleasant owner, free wifi, breakfast

staff at the bar was very nice and also the pintxos + snacks & drinks were good

spa and breakfast

the spa were closed in the weekdays

lack of water and breakfast only average

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

free parking

lot of noise from the corridor (kids running and yelling at 11 pm and early morning), problem with wi-fi, air

to bilbao for brittany ferry good shower, fast wifi speed, comfy beds and excellent

it's good to offer a family room but two kids sharing a sofa bed is not ideal...

plenty of parking

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

would have preferred the main restaurant to be open, but we did receive a nice bar snack served by a very helpful

plenty of room for our pet dog

nice clean hotel, good a/c and good wifi

instead we recommend having dinner at the local bar and traditional restaurant opposite the mercedes factory

there was a basic but adequate cafeteria bar so, i was able to have dinner

good parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

our was big and spacious, comfy beds, and internet/wifi worked like a charm

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

private parking

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

a welcome for our pet dog

details for the dog and kids.

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center,

the laundry doesn t work and the shower broken

was good to have a lounge to sit in and full kitchen to cook your own food after a long drive

bit short of kitchen utensils

very clean apartment with well appointed kitchen

great park for walking our dog close by and really handy having a small kitchen after a long days drive

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

the wifi password was not on display in the room, so i had to go back to the reception to get it

the wifi was good, as were the other facilities

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

for simple access to the spa area

the kitchen equipment very old

tea or coffee facility in the room, room service hard to get hold of, tv only spanish channels no uk , staff

the little spa and breakfast were excellent.

bar was like a canteen, no atmosphere

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

nothing else, no bar or food facility

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

location not great, expensive (but there was a conference on) and poor bar area

quality of the wifi is very bad.

room service was excellent

room was lovely, the parking solved a few problems and the breakfast was very good

good wifi

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

bar was well stocked with friendly staff

niggle was lack of 24hr room service

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

dry cleaning service despite it being listed on the in-room laundry information

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

wifi was

room service food and breakfast is poor quality.

feels a little expensive for size of room and lack of amenities like gym, etc

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

wifi was a bit intermittent the wifi at reception was fine more unpredictable at select bilboa 100

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

specialty neck pillow was accidentally sent to the laundry and lost

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

breakfast, and the kindness of people

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

the wifi was not working for me the entirety of my stay.

the breakfast was wonderful!

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

enjoy some free freshly cut coffee at the waiting room while scroling our emails with the free wifi

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

gym is essential to me and it's quite good, even provide water and snacks

an extra charge of 18 euro for a pet

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

wifi can be patchy

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

the bed was very comfortable and the airco (and wifi) worked very well

well appointed room with a good shower and fast wifi

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

lovely staff who gave us an early check in and fab restaurant/bar

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

gym not a part of the hotel but massive with excellent spa area

service at bar area was a bit slow due to staff shortages.

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

the pool area was closed but look nice large space when open and i missed that when booking think it is

asked for laundry service and reception informed me to leave the plastic bag in my room

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

bright and clean room and bathroom with very fast wifi

parking is few minutes from the hotel pet are not allowed in the room alone

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

no swimming pool !

is a scope of having more variety in the breakfast buffet

the price of room service was reasonable, and the cake

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

also the wifi is free and the breakfast is delicious

no food being served in the bar/restaurant, but room service could be ordered

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

no one answers the ring for room service / house keeping

also i love their gym s floor area for my morning yoga practice - amazing space and design

the gym was small but adequate for a short trip

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet friendly hotel and the dog got his own bed

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

it is not posible wifi connection

on one occasion we had room service, we didn t have to wait too long and it was delicious

bar ran out of crisps

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

great location, friendly staff, comfortable room, good parking, pet friendly

very reasonable gym with usual cardio machines and free weights

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

spa not operational

the bar area could do with a bit of updating. the staff were great though.

really nice, good breakfast, good staff, early check in and late check out, good location

they even let me have late check out (subject to surcharge)

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

room service was excellent and front of house people could not have done anything else for

gym was clean with good selection

excellent cocktail bar with super sized g&t s just around the corner

and what i absolutely loved is the surprise kit for the kids

and seems there are kids that time also they're running in the hallway

breakfast, location, room. staff

in the area there are very good pintxos bar and restaurants ignored by tourists

big clean rooms, convenient spot close to grand via and the old city, great wifi.

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

wifi a bit intermittent but no real problem.

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

wifi was free, but weak, for emails okay

room service at night came within 20 minutes as i had been notified

super hotel with very good breakfast, gym, surroundings etc. nice staff

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

the bar area was a nice place to enjoy a nightcap after a day of discovery

location and two interconnecting rooms we wonderful for the kids

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

could not use the sauna without payment for spa treatment

well equipped gym

very good room service and a comfortable room

we had a lovely stay ,dine over in the old town lots of bars and restaurants

little effort appeared to be made to get the nightdress back from the laundry

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with

spacious bathroom

i booked the hotel as it said it was pet friendly

surcharge for pet and parking was expensive and sneaky

my shirt got lost in the laundry

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

in addition charge 4 eur for each room service

location, decor, hotel art/design, rooms,staff spa & gym

amazing location, great staff, comfortable and quiet room, great wifi

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

room service was delicious and good value for money

everything was excellent , however found the wifi a bit slow

hotel wifi not great but he had trouble with my own plan

service, room, breakfast, restaurant and bar and location

hotel staff was very kind and helpful, also our pet felt welcome

nice coffee lounge and bar and very good restaurant, reasonably priced

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

facilities were excellent and i loved the gym

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was centrally located & pet friendly

again should not say pet friendly as breakfast separately as no outside terrace

great pet friendly hotel. parking in building was tight but convenient.

the wifi worked well

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

wifi coverange in room was not existing.

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

very slow wifi, if you plan to work from hotel - be ready to use mobile internet

no room service.

i missed a pool.

if i was staying there for business it would be fine (although wifi isn t secure) but not for tourists

there was good parking & ev charger available for use

would have been good to have a mini bar price list

we had problems with the wifi.

in the restaurant meant we had to eat in the snack bar which was adequate

we showed a strong wifi signal but had little or no connection to the outside world

pet surcharge was 33% of the room charge

wifi was quote poor.

parking is easy, free and convenient

it was perfect for a one night stay, and the secure car park was real peace of mind as we had our camper van

would have been good to have bar service in evening or a restaurant nearby

and a great location for an overnight while travelling from spain to france with free off street parking

laundry bill was expensive

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

not as pet friendly as most other pet friendly hotels

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

comfortable bed and specious room with excellent wifi

the bar seems to be separate from the hotel and not a very friendly service

and bar were closed at the weekend and we were there on saturday night

wifi doesn't work properly, i lost connection every 10 minutes

there was no bar available within the premises.