wifi non existant,drinks quite expensive when compared with where we live. dinner too expensive.

parking was easy

friendly staff , secure parking, clean and spacious rooms. located near motorway.

hotel was easily accessible from the motorway with secure parking

secure parking with free internet access

views, the room and little patio area, the comfortable bed, the decor, the gardens, swimming pool and food

it is a detail but the swimming pool could use a bit of an update.

off the main road with safe parking. very private and quiet.

the pool was empty as it was out of season but that would be perfect when the weather is hotter,

rural location with lovely views. quiet and pet friendly.

bar did not open until 20

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

saturday restaurant was off for dinner which i was not told, lighting in the room- not good, no room service

were no tea or coffee making facilities in the room and there was no room service the day we were there

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

everything you need including a very nice breakfast

breakfast is excellent

bathroom) was very good, bed super comfortable, very quiet throughout the day and a very decent breakfast

i could not connect to the wifi as the signal was weak.

breakfast pricey

no laundry no restaurant or coffe breakfast is not nice

it was nice to have a drink at the bar in the lobby too

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

reception and bar service as they use the same personnel

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

could not open window as room was above a bar terrace which remained noisy till around 00:30

very clean and courtyard seating outside bar below hotel

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

breakfast...bed comfortable..... staff friendly!

great speed and stable wifi

bar for breakfast available even though breakfast was not included in my room rate

wifi reception in my room 210 was very poor and erratic

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

very good place to stay. good breakfast, helpful staff. no complains

the breakfast couls have a bit more choice, but it's still ok.

service, cleanliness, bar and restaurant

great place to stay with good breakfast. everything was easy!

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

very comfortable bed, great wifi coverage, cleanliness;

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

easy access, free parking and friendly staff

large room and friendly reception staff. good and clean bathroom. wifi works fine.

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open friday, saturday

the room was clean, with access to fast wifi and the addition of a coffee machine was an added luxury

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

have laundry service

no laundry option

wifi speed was too slow

you should have to improve the wifi service. rest of the things are perfect!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only

the room, gym, breakfast

opening hours gym could be 24h

on our way from the ferry down south & always find the hotel clean & comfortable & the hotel bar & restaurant

the room service was excellent

breakfast was

friendly staff, free parking outdoor (or paid indoor

the pool was a lovely bonus on such a hot day. breakfast was good and the bed was super comfy

breakfast was delicious, and served early enough so we could make our early flight

was traveling around spain/portugal with my 2 kids (14 & 19)

there was our gym there too but we didn t use these as we didn t have time

property with nice breakfast

service and no wifi

the restaurant was closed and there was no room service as the hotel had few guests at the time

restaurant closed on sunday and no room service contrary to the description.

also had asked for the gym to be opened

facilities are very good and breakfast buffet has great

breakfast was excellent and bed was comfy.....

the one bar staff, the guy was very rude, often ignored us, slammed our glasses on the counter and threw

play area for kids

good breakfast, some of the things very tasty

gym awful. shower needed maintenance. no laundry service on weekends

great hotel in a good neighborhood, easy parking.

wifi was awful in rooms couldn t find the phone no water in rooms beds too hard phone didn t

no bar / no resto very basic breakfast

due to covid not so many people in the hotel. because of that bar was not open.

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

confortable room, good breakfast, quite location at the university

the wifi is difficult to connect via phone, but good with other devices

very helpful staff and great breakfast!

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

we had to eat a snack in the bar which was good and the wine inexpensive

english breakfast

good wifi

we particularly enjoyed the pet friendly reception

breakfast and wifi ok

also no laundry service even though it says there is one

clean laundry

room is exellent, bed is exellent. staff in bar is friendly and very professional.

the property was quite out the way the rooftop terrace was unreachable wifi was poor

the existing gym could definitelly be improved

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

wifi signal strength was ok inside of the room. but overall facility was good.

room service was great and affordable

breakfast was delicious

the reception was very good. the room was always clean. breakfast was excellent.

the swimming pool, sun deck, rooftop bar, and restaurant are all really really nice

shuttle bus worked very well too, it's only 10min drive and for free

could add something for kids to play at

tomas is the bar a wonderful intoxicologist and person

confortable, clean, shuttle to the airport every 30 min.

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

room service menu

i'm referring to the ladies i've been served by: the restaurant was full and they offered me a room service with

comfy bed friendly staff good wifi local shops

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

> no iron device in the room. > laundry pickup , you need to give it to reception.

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

the staff were amazing especially the bar staff who could not do enough to please

no coffee or tea available until bar opened in the

cheerfully accepted my luggage for the storage and provided me wifi access before the check-in

i was also impressed by the laundry service via wewash app

well furnished, beautifully updated, has laundry facilities

the hotel has a gym, a swimming pool, and laundry facilities available for an additional charge

easy parking garage close to the airport grocery store next door laundry machines available $ helpful staff:

the broken laundry service wewash. could not connect.

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

rude room service, asked me to come down and get my own order.

doesn t have gym

location (near our office) breakfast choice, bar food and staff.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the terrace could be cleaner and wifi could work better.

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

the bar wasn't open for any food or drinks

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

great facilities, good bed, great sauna and gym

a gym would be nice

staff were so friendly, pool was great, close to plenty of restaurants, 15 minutes in a taxi

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

the gym was terrible. the location was a bit far from anything.

the gym could be improved

reception staff and bar staff were all lovely

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

the gym is to the small side

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

the gym is a bit small but still works

there was not price list on the mini bar and we were a little chocked at check out.

the gym is very small only one walking machine

very friendly staff, good breakfast :) room service works perfectly

could not get room service.

no pool, poor restaurant and room service menu options.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

laundry machine was noisy and going late next to our room

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check

we booked the quadruple room which had bunk beds for the kids

spacious clean room, comfy bed and some privacy from the kids, good breakfast

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

nice pool bar at the corner 4

room was clean and wifi was strong

friendly staff, clean and comfortable room, and stable wifi

poor wifi connection in my room

early check in was ideal

the wifi was spotty, but it worked out after asking the host about another network

wifi isn't very good in the 2nd floor chambers

- close to the airport and metro station - wifi available - clean room - towels provided

the room was good and also the wifi

laundry service provided and the breakfast options were not that great

no laundry facilities

the laundry mat was near by

the included wifi works throughout the building, is fast and free of disruptions

- wifi - location - professionalism - comfortable bed - cleanliness - safety - 24/7 reception

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

good airport layover , got late check out for free

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

wifi worked great and was easy to connect to

came very early because of a change in my scheduled flights at these times of coronavirus

the top laundry bill, 114 euros for a small bag of washing

do not dare to touch their laundry paper or they will charge u whether u like it or

room service was quick and professional

buffet breakfast was superb--lots of variety and delicious

the wifi worked well for streaming movies for the kids and doing work

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

breakfast was fine, good coffee

pool wasn't open yet, even they made advertisement for it on internet

clean, comfy and perfect swimming pool and the bar

there is an in-house restaurant and room service, and it is quiet so you can get an early night

clean spacious room with 24/hour front desk. gym facilities were ok.

they have a gym and a sauna as well

advice regarding food from reception staff was great as we found a small tapas bar just nearby that was just

breakfast was also great

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

prices at the bar where extremely high. 8euro for 330 ml local bear.

to pay that money to go into the pool when it should really be a free thing

the only thing getting the rate down is the gym

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

- large flatscreen tv with lots of channels good facilities - large outdoor pool (unheated) - gym - playground

comfortable room, nice pool and great price!

the wifi in the rooms was

room service line didn t function and had to personally visit the restaurant to place an order

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

there is a bar there and a burger king at the train station, but not much else

the wifi was a bit patchy

location was great for proximity to chamartin train station. good restaurant and bar on site.

wifi very slow. dinner was rather poor.

laundry service is tremendously expensive

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry facilities were a

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

the staff was absolutely wonderful and the on-site laundry was great!

30 and you only had a bar menu (was still plenty on )was a little disappointing

we were offered early check in even before we could ask

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

triple room was spacious, our kid’s bed was set up beautifully, with a little towel and kids shampoo, lotion

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel

the madrid airport, courteous and engaging staff, comfortable and clean rooms, very warm and cosy bar and

comfort nice staff possible to pay extra for late check out

a 4 stars hotel with no room service 24h

paid for half board due to the fact we were travelling with small kids

i was able to check in early in the morning and a late check out the next day for a small fee

not much space to layout and store clothes during stay. no self-laundry facilities.

nice clean rooms and next to a park with free self laundry service.

laundry was too expensive, 7 for a t shirt

extra charge for car and pet

nice gym and sauna included

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

the room service doesn't answer to the calls . you need to call to the reception.

spa facilities were out of order during our stay which we were very disappointed about due to it

the spa center is not working.

the check-in took very long when you travel with kids

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

the bar was never busy as the prices were very expensive for this location.

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

the restaurant and the bar are perfect at night time

nice, clean hotel, good breakfast, fine wifi and very close to metro

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

please fix the wifi, it does not work

i liked the coffee bar and restaurant

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or

gym appears to be closed all the time, so has jan ventilation

clean and large room. small gym.

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

could not get wifi

dirty and the furniture is not clean and old no room service at all, the coffee shop open at 10

no tea or coffee making facilities in room and no room service

the swimming pool was closed! it should be open if the weather is good!

pool was great kids loved it

i order room service meal & the food was excellent

the gym was awesome and breakfast very good

shuttle service from and to the airport, professional staff, modern room with all the comforts, bar and restaurant

there was no note on file about me bringing my pet, even though i put it in the reservation a month before

the gym and pool looked great but we didn t have time to use them

the view was of a bunch of beat up old building the laundry hanging

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

laundry

it would be nice to have on site washer and dryer to use for guests to clean laundry

good breakfast

there is no bellboy but they saw me by myself at midnight struggling to carry 4 suitcases and a pet in

was good excwpt for the mini bar drinks prices alittle bit expensive, but i think it's normal

proximity to airport and shuttle service

friendly staff, clean modern rooms, pool and close to the metro!! perfect

pet friendly, free transport to airport

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

good service and clean rooms with big bed plus free shuttle on derpature going to airport

how close it was to the airport, and the free shuttle was a definite added bonus

room and bathroom, very supportive and courteous staff, very clean, very good food, very good wifi throughout

the bed was really comfortable, room very clean and the breakfast was incredible

spa prices and timing

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

breakfast buffet was incredible

the wifi was poor and the room service didn't offer vairous options to choose from the menu.

room service delicious and quick

food was excellent and access to shuttle to and from the airport

i had a wifi connection

the wifi was poor and the room service didn't offer vairous options to choose from the menu.

position is too far from the city center, the wifi is slow (and the premium wifi is slow as the free wifi), too

rooms were so modern, clean and spacious ,mini bar stocked daily and the vip level was definitely worth paying

amazing breakfast! wonderful rooms. helpful staff.

the bed was so comfortable huge bathroom amazing gym the breakfast choice

in addition the gym while great is not explicitly a hotel gym and is very popular so guests should be aware

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

the laundry service was convenient, but quite expensive. that would be my only negative.

also we enjoyed the pool

restaurant has fixed hours for the 3 meals, and the same a[applies for room service, which follows restaurant

the top bunk bed for the kids needs a safety rail.

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

wifi in the room not good

free shuttle bus to airport, wellness center and gym,

spa area is great, water in hot tub not hot enough, but other than that, the steam room was great

including the breakfast the shuttle bus to the airport the swimming pool and location is

for the category of this hotel, the standard wifi should be much faster

reservation did not include breakfast

high-speed wifi

sized bedroom, nice bathroom and excellent highspeed wifi

the lobby bar closes at midnight:)

good wifi, amenities, clean, the taxi to the airport no cost including in the price

airport shuttle , gym. nice outdoor space

wifi worked seamlessly

and the last day we were checked out and asked if i could get a coffee from the bar and wasnt open until 5

i believe the on-site bar and restaurant are closed.

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

laundry service was very expedient

close to airport and close enough to city; able to do early check in.

friendly staff, friendly atmosphere, everything is neat and tidy, a wonderful bar with its own cuisine

the room was comfortable, and the room service was excellent

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

food in restaurant could be better, didn t use it. be good to have poor bar food

food quality. room service

the breakfast buffet bar was the largest we have ever seen

we didn,t have a strong wifi conection in the our room.

not enough variety on the room service menu

lobby bar staff is super friendly also jose juan helped me really good with my

complimentary storage for luggage ahead of my stay free airport shuttle friendly reception next to park and

the staff were very nice to my kids. the airport shuttle is extremely convenient.

much facilities, little information provided on check in about wifi, hotel facilities, breakfast,

40m2) - yummy varieties breakfast - kindness of the employees - unfortunately i didn't take pictures but the

i loved the free shuttle service! i also liked that the bar services were available later!

lovely people at bar downstairs

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

could not get connected using the wifi.

were great, everything was clean, the location was perfect for us and it was so nice to have a pool

the swimming pool was not available.

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

noisy but not because of the short distance to the airport. weak wifi connection in the room

big rooms with good wifi

wifi, breakfast (little pricey).

wifi is not bad

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the wifi seems to work well, although there

the pool, the cleanliness of the room

the pool was fantastic

big rooms. laundry service was excellent.

s not possible to get a coffee until 11 when the bar opens

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

very good infrastructure, clean, good breakfast, goos wifi

fast laundry service

we were a family with 3 kids

nothing major, just the mini bar used to be free but it s not now

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

replacing toiletries even when the room service people see that they are required

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

the free wifi was excellent

wifi was good and the air conditioning worked well

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

been in that neither provides it or has an ironing room instead tells you you must use their laundry service

here is only laundry service and is not cheap so you need to bring your or use the laundry service

we were requested to use their laundry service

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the