but we were definitely surprised by the incredible breakfast

the breakfast is overall good, some items were not replenished as required

breakfast pricey

breakfast is really nice with a variety of foods.

internet worked well, but the wifi is not secure (it seems to have no encryption)

no laundry no restaurant or coffe breakfast is not nice

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

breakfast was nice, and they took consideration for the clients to be accomodated well at their

clean and good breakfast. parking space.

were no tea or coffee making facilities in the room and there was no room service the day we were there

needless to say, i went to a local bar the following night for some tapas and a few beers

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

very comfortable room service very good

missing wifi password reminder

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

no bar or restaurant at night

the gym was quite small but not bad.

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no laundry option

have laundry service

wifi

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only

wifi connectivity can be improved... breakfast can be little better

the gym was great and large bathtub in the room

gym closed and not f&b at all.

lack of service, hard to get food, wifi did not work except lobby

wifi was not up to the standard of my children s streaming needs.

the breakfast is a great offer too

a hotel that was comfortable, allowed our pet dog to stay and within easy drive to tesla supercharger

gym

were so absolutely blown away by the breakfast which had really delicious, healthy foods like real scrambled

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

pet friendly

the room service was excellent

the room, gym, breakfast

very clean, secure parking, burger king next door, good breakfast

free parking. very convenient to barajas airport. room was extremely nice and clean.

breakfast was nice and the room service was very efficient room was very clean

gym awful. shower needed maintenance. no laundry service on weekends

lots of free parking outside on street and also paid parking underground 12

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we

the parking was free and easy

gym old, breakfast okay but not great

new and upmarket feel to room and corridors, pool on roof and jacuzzi was great way to start the day

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

the air conditioned gym had sauna that was also on the same floor as pool with showers

however, we had a minibar/fridge and air con

breakfast was basic but tasty

good wifi

no surprises, good value for money. kids enjoyed the stay.

we particularly enjoyed the pet friendly reception

no surprises, good value for money. kids enjoyed the stay.

clean laundry

also no laundry service even though it says there is one

thought there could be a bar same location as the swimming pool. other than that all good x

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

also some of the gym equipment a bit shabby or

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

the breakfast was fantastic, and the accessibility to madrid city is so easy

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

very helpful staff and great breakfast!

no bar of soap in the bathroom, but just a mini shower

room size is small, breakfast is average. very small gym, no swimming pool.

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

more room to accommodate all for breakfast, but staff coped well

the price seemed a bit high and the bar was closed

the wifi didn't work very good.

very well equipped gym and there is a rooftop pool, which i have not managed to experience as weather was not

the room was good, the gym great

shuttle bus worked very well too, it's only 10min drive and for free

the concept of the connecting rooms is different but interesting for older kids

pet super friendly!!

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym and pool was very good

the spa area

gym equipment broken and old, tv doesn't work in the gym

assorted breakfast, relaxing pool with whirlpool and room very cleaned, i booked a reasturant service in my room

i was also impressed by the laundry service via wewash app

easy parking garage close to the airport grocery store next door laundry machines available $ helpful staff:

the broken laundry service wewash. could not connect.

well furnished, beautifully updated, has laundry facilities

also the laundry downstairs operated by wewash is easy to use and access

> no iron device in the room. > laundry pickup , you need to give it to reception.

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the pool is amazing too and in general the stay at the hotel was really pleasant

the staff were amazing especially the bar staff who could not do enough to please

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

wifi is high speed

wifi was bad

the bar and dining room are small but cosy and staff is friendly, food is good

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

you don t have to pay for the breakfast of the kids.

gym was small but fine for a good workout

very friendly staff, good breakfast :) room service works perfectly

could not get room service.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

we left our car in their private parking, which is securely closed at night, and relied on public transportation

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

of freshness of the breakfast bar gives a lot to be desired

amazing , rooms , the stuff , quite and peaceful and free parking

the bar had no prosecco/ cava last night which was a little disappointing

bed was super comfortable, the breakfast was delicious and had lots of variety even for my very arfid brother

wifi a bit intermittent

nice hotel, near the metro that is easy to use not too far from the airport too, lovely breakfast & great staff

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

having drinks at the beautiful bar was the best way to start the evening

it was not finish and something were not usable (gym, rooftop, elevator)

the room service was also really yummy and quick

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

a nice pool on the roof, and a small but usable gym on the ground floor

wifi signal in the room was so low that one couldn't connect

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

the place was spotless clean, spacious, beds were comfortable, good wifi connection

room service etc

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

good staff, bar food was ok. rooms very clean. gym was ok

all the staff especially at the bar (:

room service is supposed to be 24 hours but when i ordered at 5am it's closed

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

nice room, good breakfast

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

breakfast adequate though

because my kids loved the place

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

service, cleanliness, bar and restaurant

helpful staff, especially if arriving hungry; great breakfast!!

laundry machine was noisy and going late next to our room

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

the washroom was clean and even a gym is available

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check

we checked in just after midnight, yet could still have a drink in the bar and reception allowed us a later

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

also, we appreciate yates ha omg breakfast and wifi includes in the price

friendly staff, clean and comfortable room, and stable wifi

wifi connection is slow

was my third time at this hotel, i love the small town atmosphere, we went to a bar every night for a cana

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

wifi worked well

wifi was subpar, kept going in and out (this is late at night)

the wifi was spotty, but it worked out after asking the host about another network

wifi isn't very good in the 2nd floor chambers

the room was good and also the wifi

the laundry mat was near by

laundry service provided and the breakfast options were not that great

no laundry facilities

good location, warm staff, clean and big room, safe, excelent wifi and near to airport

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

the top laundry bill, 114 euros for a small bag of washing

do not dare to touch their laundry paper or they will charge u whether u like it or

room service pizza was appallingly bad and

the eggs/meats/vegetables from the kitchen were all very well prepared and very delicious

a convenient 10 minute walk to barajas metro station

the lobby was bright and provided choices such as the bar and the restaurant

the full bar and food available 24hours

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

they have late check out time and a decent breakfast, i've found everything as i expected and i recommend it

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

room service prices were also very reasonable, and the service again was excellent; very fast and

location, comfortable room with balcony and cooperative & friendly staff plus airport shuttle, nothing better

airport hotel with fantastic shuttle bus service

no pool

then we discovered the hotel shuttle waiting for us

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

the breakfast is

wifi should more strong.

breakfast was fine, good coffee

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

my kids absolutely loved the selection at breakfast and it was a lovely atmosphere- the christmas

comfortable room, nice pool and great price!

breakfast buffet should be included in price

it would just have been nice to have known in advance that we could not access the gym during those days

easy to find, just off the motorway and private parking

hotel was easily accessible from the motorway with secure parking

wifi non existant,drinks quite expensive when compared with where we live. dinner too expensive.

breakfast was held in the bar with plenty to chose from, very good value at just 5

wifi conexion was poor.

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

everything was perfect ,room service to breakfast

i loved the hotel and next time i will come with my kids for sure.

they told me hotel is fully booked so no early check in is available, but the nice receptionist

the staff was absolutely wonderful and the on-site laundry was great!

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

room service was very fast and accurate

pet friendly

30 and you only had a bar menu (was still plenty on )was a little disappointing

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

the hotel provide late check out for a nominal fee

everything went well staff was helpfull for my kids

wifi very slow. dinner was rather poor.

everything was super. excellent wifi connection.

laundry facilities were a

laundry service is tremendously expensive

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

was not allowed to stay in superior double room with two little kids (1 & 3 y

a laundry room where i could do my own laundry would have been nice.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i was glad there was a 25 hour gym that i used to burn off all of the delicious food on

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel

no room service or breakfast service was available

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

is a small hotel in a quiet residential area of madrid with attached bar and restaurant

people working at the bar and restaurant, they were staring at us like stupids

the wifi should be improved in order to exceed the expectations of everybody

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

gym appears to be closed all the time, so has jan ventilation

service at the bar was excellent and the bed was very comfortable.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

20 a day for a pet is very expensive!

no room service, limited meal options in the hotel complex,

needs a nice pool bar for refreshments

i think the wifi, i had problems trying to connect

very nice restaurants & bar inside hotel

nice bar restaurant as well

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

the restaurant and the bar are perfect at night time

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

not much space to layout and store clothes during stay. no self-laundry facilities.

laundry was too expensive, 7 for a t shirt

nice clean rooms and next to a park with free self laundry service.

if the gym had some free weights, that would be good, as only one weight machine to use for

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

the cleaner were cleaning the room for 4 days and did not clean the cups of coffee we got from room service

spa facilities were out of order during our stay which we were very disappointed about due to it

it s time for renovation also room service closes very early

room service

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

room service.

the free shuttle is quite convenience to come and go to the

well kept, nice pool, great staff

the swimming pool was closed! it should be open if the weather is good!

could not open window as room was above a bar terrace which remained noisy till around 00:30

clean comfortable friendly staff excellent location with parking although it is limited

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

the price was excellent for 4 people in one room. the air con and wifi was great

the fact that there is a pool is a massive advantage for the kids

car parking

it is a detail but the swimming pool could use a bit of an update.

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

there was a pool on the roof which was nice to relax with a book while waiting to fly out the next day

the guilty of the rooms was 5 star plus the bonus of a rooftop swimming pool..amazing.

would have liked the pool to be open for longer

laundry

the view was of a bunch of beat up old building the laundry hanging

it would be nice to have on site washer and dryer to use for guests to clean laundry

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

pool is small, but this is madrid, so it was great to have a pool to cool off in

wifi worked perfect

swimming pool and gym available

gym on site is a plus

was amazing; the room was very cozy and comfortable; the gym was well-equipped; and the location close to the

location was excellent and i was travelling with my small pet. everything was perfect.

late room service

great location for airport and near major shopping centre nice relaxing swimming pool and gym

was given a 2hr late check out at no extra cost

there was a pool, workout room, and even a little kids play area in the lobby

staff were very helpful and the gym was one of the best i've ever seen in a hotel

were excellent decor ud83dudc4c room great room service great the fact we're back in october for 2

the airport shuttle took al ittle long to arrive

having an airport shuttle was a big bonus

on arrival, we had to wait an exceptionally long time compared to the other hotel shuttles, and the return to

room service excellent

gym

nothing, all was good, treatment, facilities, room, room service, everything was great

free wifi

swimming pool was a bit cold

the bed was really comfortable, room very clean and the breakfast was incredible

swimming pool was closed

i wish room service was 24 hours or different time

good location, but far from the center if smb needs the center, a very polite staff, a good wifi

the receptionist was so kind and understanding and even provided room service when everything was closed

really good wifi

the gym is out of hotel and locked when i arrived.

the staff were very nice to my kids. the airport shuttle is extremely convenient.

no 24 hrs room service. no complementary water. bed is uncomfortable.

wifi was impossible to use due to poor connection so had to use mobile data instead

adequate gym/fitness centre

rooms were so modern, clean and spacious ,mini bar stocked daily and the vip level was definitely worth paying

steps, and it was quite a struggle for us to carry three large suitcases, two carry-ons, and our pet especially

pool is for adults only so my 11 year old son could not use it for a swim

clients have to pay for sauna and gym facilities

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

food in restaurant could be better, didn t use it. be good to have poor bar food

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

roos are small and it has no gym

sometime there were some issues with the wifi but that was okey.

good value north of madrid center...easy access to airport and good wifi.

friendly staff and good room service

location, 10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar

variety of choices for breakfast was excellent

enjoyed its amenities and the breakfast was of the gods

was a bit disappointed to the fact that there was only slow speed wifi included

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

i really needed to iron the bed and the laundry service wasn t available in the period of time i needed it

we were requested to use their laundry service

been in that neither provides it or has an ironing room instead tells you you must use their laundry service

here is only laundry service and is not cheap so you need to bring your or use the laundry service

gym & location

gave us an early check in after a very early flight

gym needs updating

fabulous room service and delicious food

we stayed a night before our flight. all very good. airport shuttle is very convenient.

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

the laundry service was convenient, but quite expensive. that would be my only negative.

on the last two nights we had problems with the wifi - it only works in the lobby and wouldn t work in my

nice pool area, good breakfast, large room. can t argue for the money.

we also liked the gym and the proximity to the mall

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

pool didn't open till 11am to 8pm

to airport and shuttle was punctual, but dropped us at terminal 1

the kids were disappointed that the wii console was missing from the lounge.

spa area is great, water in hot tub not hot enough, but other than that, the steam room was great

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

we had a problem with wifi, but finally we could change a room and everything was ok.

jose and his colleague advised us about the room, the pool and breakfast options

nice breakfast always worth it

fast laundry service

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

my room didn't have coffee machine like my kids room

quiet room, excellent breakfast, good wifi.

wifi was poor in rooms that i had to use my 4g most of the time

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the pool was fantastic

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

the wifi seems to work well, although there

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

until we called and they realized it was ready and had to go down to pick it up, quite pricey laundry as well

however, the extraordinary noise from the iiunion truck collecting and delivery of laundry or other at 1 or 2

also, very confortable for travelling with kids and the breakfast superb

very clean, good ac in the room, free fast wifi for streaming, good location very close to metro

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room was clean and tidy every day, and the wifi was fast

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

excelent wifi

large choice for breakfast and the availability of snacks and drinks 24/24 is quite nice

staff - free snack bar 24/7 - location near metro station - comfy room - clean -

el desayuno es muy bueno y ademas se agradece mucho disponer de un snack bar y bebidas gratuitas las 24 horas

the breakfast, including made to order omelets, was wonderful

very friendly staff, clean rooms, strong wifi with food and drinks for free 24/7

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

the room very spacious pool area nice

loved the sky bar and the hotel s central location

the bar staff were also great and generally the hotel is tasteful and fantastic

for breakfast is amazing

also located near restaurants, supermarkets and even clothes laundry stores

comfy bed, big window (no view expected) nice reception: very kind and helpful, nice bar tenders, always ready

breakfast was excelent, it is very close to metro which made it easy to the city centre

breakfast was abundant and delicious

breakfast was very good a lot of options for different tastes

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

laundry service was very expedient

the shuttle bus everything spacious room definitely a recommender

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

i ordered food through room service and it was delicious

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

breakfast is more or less good

wifi never worked

soap bar too small. only one chair in the room.

gym, internet, restaurant