the beds were comfortable and the included breakfast was good

wifi barely reached my room and i couldn t connect all my devices to it there

people, superb hospitality, great location, closed parking and the breakfast was very delicious

centric, comfortable room and size, big pool, the hotel is really good.

parking is quite a hike with luggage.

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

the restaurant on site and the breakfast buffet were excellent

t the buffet) was average

good location near centre but quiet with own parking

very good wifi too

was well located just outside (but within easy walking distance) to the city center, had safe parking just

off-street parking is included

the big and convenient car parking is located just opposite the entrance to the hotel

hotel offers water, coffee, tea and laundry service

familiar spirit - business trip, breakfast starts at 7:30am, we had to left hotel at 7:00 am - most of rooms

we like the indor pool and the garden area that had a very colonial style.

then we took our toddler to the pool which is indeed very nice however ice cold

the architecture, antiques in lobby, restaurant, pool and staff.

water in the shower was cold and the swimming pool was cold water

pool was warm and clean, furniture was old from 1960's, this is somtething that is most like the

easy to find. secure parking.

and the stairs are killing you no good for people on week chairs or kids with strollers no good wifi got never

i had some trouble with the wifi.

she was waiting for us at the door and kindly guided us to the parking area, checked us

parking is on natural soil and got muddy after the rain that day

spa is bad

parking outside the hotel internet signal very unstable atention to fix problems (nobody to attend)

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

breakfast

great wifi

the breakfast was good too

good wifi and tv

the front desk staff were excellent and spoke spanish and english the breakfast was amazing i've traveled all

proximity to the airport cleanliness complimentary breakfast

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s

parking convenience

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

it was a good clean room. they had free laundry service.!

breakfast staff was very helpful and cheerful

breakfast can get improved, they serve always the same everyday, and we do not like the cardboard

the location was great. i did not have breakfast

very crowded & busy the area in which the hotel was. very hard to get into the hotel parking

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

we had an early flight out, causing us to miss breakfast, so they prepared a box lunch containing

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

the kitchen made us two burgers and fries

breakfast on the day we were there was only ok - although it was cooked to order.

very clean, good breakfast, lovely staff

locked parking area and enough parking

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

parking was super uncomfortable

also a pet friendly hotel

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

breakfast is too expensive

staff is very friendly, reasonable breakfast

the pool doesn't look very clean or clear...

clean , pool, service extremely friendly ,high quality hotel

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

pool and hydro pool are advertised as heated, but they were both very cold during our stay

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

gym machines to old

parking

good parking

room service from the restaurant across the street was quick and

plus the parking, yes it large enough but it is a mess since there are not designated spaces to park and the

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

only complaint was the pet charge

my older son loves the small gym and i appreciate the spacious laundry room

the pet surcharge for 2 well behaved pets seems excessive (950 mxn for each pet)

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid

and the swimming pool outside, they make warm which it very nice

excellent room service

hugo on the bar took excellent care of us

laundry was quite fast, taking my clothes in the afternoon and returning it at

it was a nice enough place. professional but cold. convenient parking. nice pool!

the pool was also full

rooms are so olds, don't have enough space for parking, don't have air conditioner, expensive for not be in a

regarding wifi password without having to call reception

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

parking at small underground parking garage but very difficult to slide in the spot

location, restaurant, wifi signal was good and personnel.

com , it clearly mentioned wifi available

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

good breakfast though small selection. very comfy beds. secure and good room cleaning.

more breakfast variety

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

location and breakfast

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

wifi wasn t great, and location is bit far out

great price and free breakfast is a plus

good choice at breakfast despite being very busy

breakfast was good and plenty of choice and the coffee was available 24/7

the breakfast

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

nice parking area, right outside your room

excellent breakfast with plenty of hot and cold choices

the breakfast was really good, buffet and with a lot of variety

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

the breakfast that was included was the best i ve had in mexico

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in

wifi not so good.

it would suddenly spit water out, it was quite frightening for the kids

the front desk staff not to helpful the room service bad

claimed to be pet friendly but it was a nightmare

coffee in room is terrible ... and the pool area is freezing

the swimming pool is also grim, and doesn t look at all appealing in person

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

safe parking, helpful and friendly staff. super comfy beds.

the gym has great equipment for a hotel gym, david at the bar was excellent

pool was not open

turned on and off every few minutes with a noise that made it hard to sleep (especially for my kids)

the bedrooms very clean and comfortable, and the reception area with bar and restaurant was also a nice place

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

didn't work, also nobody help me with laundry

there is parking space with security

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot

great location, big, well equipped room and quiet. wifi was good. lovely hotel.

wifi at all, i ve stayed in cheaper hotels and they at least offer wifi

i like the staff. the location was also great. the indoor pool was also great.

we also enjoyed the pool area and several of the restaurants

breakfast was too crowded. coffee shop was not opened. bar was not opened

kudos to the valet parking guys

small parking lot, but everyone found space

close to all the sites to see and they have room service that's very quick

wifi

location wifi

great location, very friendly staff, very good wifi connection

free wifi with good signal in the room

good breakfast

great breakfast, quiet rooms

to make sure i was having a great experience in puebla tank you from the front desk to the kitchen and the ladies

excellent breakfast options. pool was great for my 2 year old daughter.

small but great gym, if you know how to work out the facility will be enough to get a good workout out

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built

we couldn't get the wifi to work in the room

the pool needs a lot of maintenance, specially after kids

spa services were excellent and affordable

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

they don't have their parking on site

the breakfast was not good. the staff was rude. no air conditioner

breakfast was perfect way to start the day, and the location was perfect

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the breakfast was included, we thought it was only a continental, but it had more options

pretty room, comfortable bed, breakfast was great

very nice historic building, early check in possible, spacious room

the breakfast and the service was great too

breakfast was ok

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and comfortable

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

serviceable gym

hope they add more gym equipment and improve the wifi signal soon

good parking for our car and utility trailer

we liked the garden and the parking lot

pet friendly

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

the rooftop pool is not really for swimming.

aware that there is no bar area, no room fridge or drinks other than a mineral water

there was one negative thing it would be that the wifi in the rooms is not the best

the rooftop pool with the view on the cholula pyramid is unmatched

beautiful hotel and grounds, relaxing rooftop pool area

were not clear about breakfast for kids under 2 years old

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

buffet breakfast was good value at 150 pesos per

beautiful building, clean, good service, breakfast very good

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

bad wifi

staff was excellent, location great, roof top bar had the best view and margaritas ever

room was humid and had no real windows. wifi was shaky

really bad wifi

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

pet friendly

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

amazing spacious room, impressive entrance hall, great menu for room service

staff at the parking

the bar was closed and restaurant was only doing takeaway to room all part of what i enjoy when staying

but there was no room service