breakfast was incredible as usual. love this property!!

the kitchen made us two burgers and fries

good location, breakfast

breakfast was amazing

were a little confused as to whether or not we were paying for a breakfast to be included with our room beforehand

parking

bad room service

room service from the restaurant across the street was quick and

plus the parking, yes it large enough but it is a mess since there are not designated spaces to park and the

good parking

beautiful clean hotel. excelllent customer service and good breakfast. i would definetly return.

the children liked the pool very much

the staff in the dining and bar where great !

good wifi and tv

i like the gym and the pool

we liked the garden and the parking lot

pet friendly

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

they don't have their parking on site

the pool needs a lot of maintenance, specially after kids

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

the location is top, really in the city centre, and there is a pool suitable for children

the pool needs a lot of maintenance, specially after kids

great location, great breakfast and friendly service.

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and comfortable

the breakfast could have been improved by more variety.

breakfast was ok

the breakfast and the service was great too

we really enjoyed the simple, but delicious breakfast set for us each morning

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

close to all the sites to see and they have room service that's very quick

location wifi

wifi

didn't work, also nobody help me with laundry

pretty, the room had a small balcony with a nice view of the inner courtyard, beds were clean and wifi very good

no air conditioning, unreliable wifi

tv didn t work. wifi was inconsistent. room was dark

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

the parking lot is small

pet friendly

safe & secure parking is attached to the hacienda

parking is a few blocks away

they picked up our laundry at the laundry center down the street for us because they were going to close before

just the breakfast

the picture of the pool is deceiving . it's maybe 5 feet wide.

breakfast starting at 8:00am was too late for me because i often needed to depart by 8am for my

the temperature of the pool is perfect

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

very poor wifi

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the breakfast was not good. the staff was rude. no air conditioner

waffles should be included as part of breakfast ud83eudd5e

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

the breakfast is exceptional, with the exception of the

very romantic except for the blaring music from the bar on the rooftop

room was humid and had no real windows. wifi was shaky

noisy bar opposite

really bad wifi

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

the rooftop pool with the view on the cholula pyramid is unmatched

spa does not have enough equipment or shower

beautiful hotel and grounds, relaxing rooftop pool area

we didn t check out the pool, but the breakfast was delicious

there was one negative thing it would be that the wifi in the rooms is not the best

easy access from highway. breakfast.

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

proximity to the airport cleanliness complimentary breakfast

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than

breakfast was real good

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the staff were helpful and helped us to do laundry but this was more expensive than we expected

laundry service, price not quoted in advance

pool area and food. very good staff

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

bad wifi

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

it was a good clean room. they had free laundry service.!

the breakfast choices were very few and there could have been more

maybe need to have a variety of breakfast

oh, and the private parking seems and feels very secure

the location was great. i did not have breakfast

locked parking area and enough parking

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

also a pet friendly hotel

parking was super uncomfortable

breakfast would have been nice.

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

staff is very friendly, reasonable breakfast

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

great breakfast and service

business centre no wifi and hopeless

the pool had longer hours so i could site see during the day and swim at night/early morning

pool and hydro pool are advertised as heated, but they were both very cold during our stay

liked the covered pool

great facilities that include a nice gym, pool, spa, restaurant, and more

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

nice parking area, right outside your room

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

free wifi

nice terace near the pool

excellent room service

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap

super comfortable! great service, great hotel. plus, it is pet friendly :)

location, room size, very comfortable bed and pillows, the kitchen

com , it clearly mentioned wifi available

great price and free breakfast is a plus

good choice at breakfast despite being very busy

the breakfast service, not enough, bad quality

breakfast was good and plenty of choice and the coffee was available 24/7

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

i like the breakfast a-lot

breakfast can imporove

clean rooms, nice service, comfortable bed, good breakfast.

staff very friendly! breakfast was very good!

check in, room service nunca respondio

room service was also on

they have a small but very complete fitness room

only parking

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

hope they add more gym equipment and improve the wifi signal soon

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

pet friendly and with secure parking

my kids enjoyed the couch and side tables of the room to play at

very nice hotel that is pet friendly

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

gym was closed for maintenance, but for 2 days we were told it would open in a couple of hours

location ans the pool

peeling tub, and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no

the hotel's pool was unusable as the water was notieable green and dirty

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it

turned on and off every few minutes with a noise that made it hard to sleep (especially for my kids)

the lighting, the quiet, situated close to galerias sordan, and the bathtub temperature of the pool

the staff is kind and the valet parking is very handy

i wish the pool was a little bigger

the pool area is tiny for a hotel of its size, and the hotel is not as close to downtown

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

there was access to the gym facilities and the pool facilities

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

the bar is no longer working - water temp at the shower is quite inconsistent - just a small bottle of

only small fault was the bar

but there was no room service

spotty wifi, in the room

breakfast is very complete and the staff is just amazing

heated pool

is a great location, the restaurants and bar are good

we had an issue with the valet parking and we reported and they listened to us and talked to the valet parking

evening buffet, pool, gym

great breakfast, quiet rooms

to make sure i was having a great experience in puebla tank you from the front desk to the kitchen and the ladies

the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were

the area around the pool was nice to walk my dog

good breakfast

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice

free breakfast: there were 2 early groups finishing off everything, kids and coaches

room service and food was good

rooftop pool area/game room/gym was a huge

room service was excellent. the layout of the room was amazing.

located to the right of the front desk have a unique location, next to the golf course and easy access to the

wifi was weak

gym

location was good. our room had a golf course view, which was very nice.

room services prices are excessive

i usually don't care about these things, but it was right above the roof of the parking, so it was really not

the front desk is quite helpful and so is the room service

clean room and very comfy bed. room service is quick and restruant was amazing

s no option in room booking for including breakfast there s a construction next door, parking area not

wifi is soooo bad

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

fitness facilities should be advertised as more like a room with two machines, one of which was not

the breakfast was really good, buffet and with a lot of variety

breakfast was very good

excellent breakfast with plenty of hot and cold choices

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

pool is not heated

stuff didn t tell that the restaurant next to the swimming pool is not working, water in the swimming pool

didn t have a restaurant or room service

swimming pool was too small

quiet. pool

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

it would suddenly spit water out, it was quite frightening for the kids

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

keycards had to be reactivated every day, hard and old mattresses, poor wifi signal, outdated tv, bar closes