beautiful hotel and grounds, relaxing rooftop pool area

spa does not have enough equipment or shower

the rooftop pool with the view on the cholula pyramid is unmatched

there was one negative thing it would be that the wifi in the rooms is not the best

pool is small, it is only for staying a little bit

the breakfast was not good. the staff was rude. no air conditioner

pretty room, comfortable bed, breakfast was great

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

the breakfast is exceptional, with the exception of the

wifi worked very limited.

room was humid and had no real windows. wifi was shaky

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

really bad wifi

didn't work, also nobody help me with laundry

wifi signal is very strong in the rooms, but the throughput is super bad (1

the location is very convenient, including free parking for hotel guests

wifi worked great in our room

wifi at all, i ve stayed in cheaper hotels and they at least offer wifi

close to all the sites to see and they have room service that's very quick

great location, very friendly staff, very good wifi connection

wifi

location wifi

free wifi with good signal in the room

good wifi in lobby, comfortable bed , good recent towels

outside of breakfast, food at the restaurant is so

great location, great breakfast and friendly service.

the swimming pool was nice and perfect location.

also, it is hard to keep pool area clean due to birds roosting in tree

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

breakfast was ok

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

we really enjoyed the simple, but delicious breakfast set for us each morning

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

they picked up our laundry at the laundry center down the street for us because they were going to close before

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it

i like the swimming pool and the relaxing of the room.

it could be better the breakfast

the picture of the pool is deceiving . it's maybe 5 feet wide.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

bad wifi

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

laundry service, price not quoted in advance

the staff were helpful and helped us to do laundry but this was more expensive than we expected

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy

swimming pool so cold. this will make no to go back

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

pet friendly

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

pet friendly

good parking for our car and utility trailer

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

parking lot was super close to the rooms

we liked the garden and the parking lot

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

bad room service

staff very friendly! breakfast was very good!

i like the breakfast a-lot

breakfast

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

nice parking area, right outside your room

only parking

room service was also on

check in, room service nunca respondio

they have a small but very complete fitness room

there s no shadow in the pool

i liked the gym facilities and room service

breakfast was delicious and complete

gym/pool level marked g just like the g for ground floor

room service and food was good

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

pet friendly and with secure parking

goes through the lobby and it s a long walk to/from the car; valet parking

we ordered room service, just passable, particularly the not so good lasagna.

very nice hotel that is pet friendly

room service was excellent. the layout of the room was amazing.

there was access to the gym facilities and the pool facilities

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

they let us check-in early and check-out late with no charge. nice pool.

i requested to change rooms and i got a nice view to the pool and partial golf court

gym

relaxing pool area and friendly reception staff

is old, rooms are very old, gym is a funny joke, food is very flat and not tasty, they charge you $$ for parking

wifi is soooo bad

pool is a let down

s no option in room booking for including breakfast there s a construction next door, parking area not

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

very nice staff, good location. clean rooms, comfortable beds. ok gym.

gym was closed for maintenance, but for 2 days we were told it would open in a couple of hours

the continental breakfast options and the color of the pool

wifi didn't reach the gym.

no swimming pool, dining room or lounge

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

pool was unusable

stuff didn t tell that the restaurant next to the swimming pool is not working, water in the swimming pool

no breakfast, wifi doesn't work

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the

location, price, very warm pool with small pool for children

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

location, cleanliness, free private parking and room's size.

breakfast and attitude of staff at the restaurant

breakfast is ok, but could be better.

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

serviceable gym

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

hope they add more gym equipment and improve the wifi signal soon

hope they add more gym equipment and improve the wifi signal soon

it was a good clean room. they had free laundry service.!

breakfast can get improved, they serve always the same everyday, and we do not like the cardboard

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for

the location was great. i did not have breakfast

good to have private parking lot

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk

room was clean but with the spa bath in these times we filled it and added colorax and run it for a few minutes

ordered some room service, it was a bit expensive compared to food in puebla and not very good

would like a bar in the hotel

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than

hear everything from the other rooms, so wasn t able to sleep properly, there s no room service so if you

parking convenience

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s

breakfast was real good

com , it clearly mentioned wifi available

great service, excellent breakfast, big comfortable bed

the gym and the spa.

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

very good breakfast confortable room

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

also a pet friendly hotel

locked parking area and enough parking

new building, great restaurant and gym

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

breakfast at the restaurant was very good

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel

breakfast would have been nice.

the parking was sufficient

business centre no wifi and hopeless

pool and hydro pool are advertised as heated, but they were both very cold during our stay

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

nice terace near the pool

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

excellent room service

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

great breakfast! friendly and helpful staff.

the breakfast service, not enough, bad quality

good choice at breakfast despite being very busy

wifi wasn t great, and location is bit far out

the breakfast

was a heated pool and decent gym

we where unlucky to have a family with 2 screaming kids arrive at 2:30 am

free parking under the hotel

pool, gym, parking lot

in general ok. perhaps the swimming pool area needs additional elements, like showers.

-the gym is ridiculously lackluster for a 4 stars

very good breakfast and the location was great

clean, great continental breakfast included, could do a late checkout, i askedb for a room with a view towards

we booked this hotel in great part because of the pool and the gym, but the gym was not abailable throughout

car parking is not available with lights.

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

only hits the pool area until early afternoon, plan accordingly

pool was not open

we had an extra charge for kids breakfast

bar is another thing

we enjoyed the breakfast and canapes in club access

easy and secure parking and a large comfortable room with good wifi

to leave early for a long drive from puebla to villahermosa, and they kindly prepared a delicious breakfast to

the route took us through a service area and into the parking area which if there wasn't any staff guiding the

there s not a kids area

the gym is really small and not good for more than 2 people at at time we were 4

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they

we had to pay for the parking

staff is amazing. rooms are well kept and clean. breakfast is good. good location

the parking lot

my older son loves the small gym and i appreciate the spacious laundry room

social hour, kitchenette, laundry facility

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was

only complaint was the pet charge

the gym was perfect

was a mr in charge at the parking, he was really nice and

wifi

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

front desk the cleaning ladies the breakfast crew were very good and helpful

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

view of the volcanoes. great bed. interesting commercial area. good underground parking.

the food was not that great, just a regular breakfast

bathroom was old, in need of renovation!!! parking restrictive.

plus we weren't asked to pay for parking when we checkout out-- though that wasn't expained when we checked in

great hotel - nice room / good breakfast / secure underground parking.

breakfast could be better

breakfast buffet style was great. always warm

breakfast and cofee and parking

breakfast and cofee and parking

breakfast was so bad

i like the gym and the pool

breakfast, you habe corn flakes, so put the milk in a pot near to the station, if it is in the kitchen, it makes

great wifi

didn't like the sink in the kitchenette as well as the overall kitchenette design

the wifi didn't ever work. the complementary drinks weren't very good

the staff in the restaurant and valid parking were very nice and efficient

to check in and go to our room and another 30 minutes till they put our car into the secured parking

buffet breakfast was good value at 150 pesos per

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

were not clear about breakfast for kids under 2 years old

very good wifi

perfect service, valet-parking good breakfast very friendly staff

staff ,service, breakfast

excellent breakfast with plenty of hot and cold choices

breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child

/ no wifi in rooms

outside at the gas station because they don't allow to park your own car, they only have valet parking and i

the wifi was good, and it was very helpful to have a dedicated work space with a comfortable chair

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

the little kids park and the open outdoor space.

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.