we didn't like the room service because the meal did not match the description of the menu.

there is no physical laundry

also don t give them your laundry to do, i had it returned and found out i was missing 3 shirts 2 shorts and

laundry service was great - clothes washed and brought back in the same day

wifi was good also

little bar in the hotel courtyard is playing music the whole day, which got a bit annoying as you can hear

the staff was great and even got a breakfast ready for us for a 6:00 am departure

we also liked the little bar they had

excellent, the beautiful guest room, the whole building, the decoration, the location and taste breakfast

of them was immediately there, from the night watchman ivor, to karina at the front desk, to the breakfast

when our wifi was not up to par they moved us to a better upgraded room full breakfast, varied,

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

gym the running machines weren't working, your should add if not 2 at least 3 working running

small but nice fitness room next to the swimmig pool on the rooftop

the gym upstairs is well equipped, and the wifi was fast and stable enough to hold video calls if you need to

having to pay cash at the bar and restaurant dumb

laundry service

good service, and no problems with the parking

wifi did not work and i needed it; the free breakfast was denied me even though the app said i had

on the roof terrace would bring us the menu and from that point on i had get up and go to the bar to order food

wifi didn t work at all in our room which was inconvenient

very kind staff, super clean, strong wifi, convenient location in the center

location and wifi. 24hs reception.

strong wifi, location, cleanliness.

and the wifi in the room was very

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

it was pulling an arm asking them to borrow a pen to do the laundry paper

newspaper delivered each morning excellent breakfast , bar was good

rooms, restaurant, breakfast and room service were great, food was amazing!

are slow, and while the staff is very friendly service at the bar and the restaurant is too slow

you will have to order from room service, which is expensive

we had a possibility to do laundry - they have a laundry service with extra cost

the gym is really good on the top floor and i had it to myself each morning

there is a rooftop bar where you can sit and enjoy the view

there is a great restaurant / bar on the rooftop terrace with a spectacular view of the cathedral

very comfortable beds, good gym, great shower, no noise, staff great.

the hotel advertised external laundry services on a card in my room

yet, there i could hear their laundry, but the staff offered me a room at the third floor for more distance

first from the laundry or at least that is what we were told, it sounded like ventilation and were pretty loud

we received many wrong information regarding laundry costs and the use of uber

parking in an enclosed multi-story lot half a block from the hotel had fantastic valet service

close to the zocalo and safe to walk around with kids

wifi was not

wifi is terrible inside the room.

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the

location and free parking

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

bit hard was to understand where is parking

odour from the drains from time to time, wifi intermittent and not reliable, hot water in the afternoons or

the room smelt very damp and did not have a balcony or mini bar as per my booking

the sky bar has a fabulous view

the lobby dining and bar are beautiful and inviting

few missing details like no soap bar for hand washing

the evenings, the noise from the bar was a bit strong

wifi was weak, water very cold at times, and a heavy curtain in front of the door to block the

wifi does not work inside the rooms (or works really poorly), and it goes on and off outside

you're staying in the first courtyard, there's a bar which plays rather loud music until 11:30pm, so it might

good bar and restaurants nearby

also the wifi didnt work for two days, at least they gave us a little discount as we asked

the valet parking was very efficient

lobby available to hang out, no valley either, parking is a block and one half away on your own

horrible towels from room service

i formed one day prior to arrival that parking was not t the hotel but 3 blocks away

bad wifi connection.

charged me over $60 usd to do a small bag of laundry

they did have wifi but at that time it was having some issues, but otherwise it would be perfect

parking was opposite and free

the restaurant and bar are both good, there was a bath in the room with very hot water, internet is strong,

big room, lovely pool and rooftop and garden areas.

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

was not functional wifi in the room

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

wifi only works in common areas

wifi not great in the room

i also loved the fact it has an in house laundry, a little gym and two living rooms

the hostal has a fantastic kitchen, nice seating areas and a paid laundry

good location and the possibility of laundry is a plus point.

calm and good location. laundry service on site

nice to have laundry done

they also directed me to a laundry 2 blocks away

the breakfast was

breakfast was good

breakfast was great

there’s also a lovely café right inside the hotel — perfect for breakfast or a relaxed afternoon coffee

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after

and, of course, the roof terrace bar provided unparalleled views of the city

bar is closed on tuesdays

continental breakfast could be better like adding boiled eggs, yogurt and oatmeal

we loved it because it's pet friendly so we could bring our dog with us

the building and the room was beautiful with a lovely rooftop bar / restaurant with a great view

breakfast

pet friendly too

valet parking fabulous breakfasts incredible staff

the internet connection was consistently 100mbps on wifi in our room throughout our stay

did not have breakfast there.

breakfast was great

they told us breakfast was not included.

laundry service took more than 24 hours

wifi worked properly

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

receptionists was really bad because they did not know a lot about the extra services like the laundry and in

the wifi worked great

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

centre clean modern newly refurbished rooms rooms cleaned each day comfort bed helpful staff good wifi

wifi was not working for my phone, and we tried everything

not so friendly at the breakfast, breakfast also very small, the included one

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

clean comfortable beds good breakfast

breakfast was good

they also provide a laundry service for a small fee

laundry service available at a reasonable price

wifi,good breakfast, shower with warn water, helpful personal

wifi was way too slow

wifi was ok, but not great

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

we stayed in lavaderos which was the old laundry

the room was clean, nice beds, comfortable shower, free parking, at the border of the historical center

the staff is very friendly, no matter whether it is at the check-in or at breakfast

bar is simply awesome

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

wifi is spotty in some areas and changes depending where you are in the hotel

the terraza bar has been a fun place to hang out

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

weak wifi, lift instructions confusing

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

roof tops all patio & gym

the staff was very friendly and helpful and we loved that it was pet

wifi was a little slow.

on the menu was omelet and egg benedict, and room service was outstanding

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

lack of hot water; slow wifi (3 mbps)

no wifi not as clean as you would imagine

and the hotel wifi are avialable at the center s cafes and restaurants

restaurant and room service start at 8 and 9 am

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

parking also available

not enough parking if you are

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

staff helped me get express laundry service

we also consider the free parking option as one of main reasons for our stay but it was not awarded when we

we didn t have to look for parking, it was valeted

no elevator, no parking on site, no a/c.

wifi didn't work, the bed sheet and towels had some stains

had trouble connecting with the wifi sometimes, but the hotel staff was helpful in getting us online

their claims to be pet friendly. this hotel is not safe for cats. we almost lost her!

wifi worked most of the time, but would frequently drop you and you had to rejoin

large(ish) flat screen tv, excellent wifi

the wifi doesn t work in the room we stayed in which was disappointing as it was the suite

they ve charged us 800 pesos for laundry service which is kinda insane for a normal amount of laundry

parking was secure, free and convenient

location, staff, beautiful building, parking.

wifi

the restaurant, the bar, and all events are situated in the courtyard at the base of the atrium

breakfast would rate 3 stars: no vegetables, not healthy, fruits can only be ordered instead of

pool too cold

good wifi throughout

the hotel provides parking space, which is very convenient too

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

the wifi is very spotty.

the breakfast was great

the staff was helpful and breakfast was excellent

breakfast was great

gym and pool actually non existing

wifi is not consistent throughout

stayed during the weekend, people at the bar next to the hotel played very loud music till the midnight

there a bar next door, and on the weekends the live band plays until 11:00 pm or so

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

wifi was decent

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

the valet parking is perfect and free

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the parking space is not at the hotel

they took our laundry at 2pm and had it returned to us the same day for a great price

large bed, good wifi

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

no in-house laundry

bar, spa were not open

they allowed me a 1 hour early check

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

wifi is a bit weak

cool hipster bar down the road and really close to the artesan

costs were not clear when booking (it is only paid 10pm-9am) roof top bar opening hours

the gym was very basic

good dining, no bar or comfy area for a pre-dinner drink

parking every time you need the car you have to deal with the parking attendant check in/out.

is good but does not include any hot chocolate for the kids, which does not make sense

a big bonus was the 1-hour spa access included in the stay, which was a really nice

in the 1st floor, next to an open space with chairs, and 7am in the morning we were able to hear kids running

the pool is nice and clean

there is a large variety of wellness activities and spa services to take part in and provide a truely restive

there s a beautiful view at night from the patio bar (shout out to oswaldo who is the bartender

i had a massage in the spa that was wonderful

parking was more of a hindrance than a help as they wanted you to unload and then they drive it

the gym is okay

the check out the receptionist accused us of eating beer and cookies from the mini bar we didn't even know

wifi in rooms, and very thin walls, you can here everything

best choice if you are a light sleeper (5 de mayo is a very busy street 24/7) if you need steady wifi or you

for free parking and not to charge for 1 hrs late check out

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

fresh coffee in the morning, and a speedy laundry service

there is parking in premises, eventhough, due to the colonial structure of the hotel it is norrow

location: it is walking distance to the city center wifi: very good speed

comfortable beds, a nice level of soundproofing for a building situated in such a place, private parking i thank

convenient parking

staff wasn t very helpful with questions and there laundry services are extremely expensive

i had laundry done

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took

wifi was ok but coverage and speed could be better in many parts of the hotel

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

the food was not that great, just a regular breakfast

great hotel - nice room / good breakfast / secure underground parking.

it s a pet friendly place too

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 7

breakfast flavor was a bit on the mid-bad side

particularlyif it's your first time , having to enter the wifi onto your phone

the rooms were so small and old the breakfast was so terrible !!!

bad, disappearing signal for up to ten minutes a time, worth thinking about if need a reliable wifi

beautiful building, clean, good service, breakfast very good

breakfast is not included despite what the booking says

breakfast, room, architecture, hanger in the room

the swimming pool on the top floor was brilliant

loud air conditioning, swimming pool not in service, water overflow in the shower.

and i was not communicated in advance that the pool was out of service (and will be for at least 3 more

a bar that appeared closed, no music and no people

breakfast and cofee and parking

the breakfast food was not so good

breakfast and cofee and parking

food is very basic, just breakfast

the breakfast is functional and a plus

very good continental breakfast, within close walking distance of several restaurants and a grocery store

good breakfast for the price...

the gym is really small and not good for more than 2 people at at time we were 4

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they

free valet parking breakfast was okay but nothing special

we had an excellent breakfast the next morning

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

the restaurant was terrific with a wonderful breakfast included in the price of the room

junior suite was excellent with a big, comfy bed and spa bath

the laundry was expensive

) , the pool area was gorgeous and we enjoyed a nice drink up on the terrace as well

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that

name (definitely started with an r) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous

we could not even order room service with out major inconveince

staff, free private parking, clean and spacious room, close to the city center, good breakfast options

big parking section

we also chose this hotel for the parking opportunity on the premises of the hotel that was free of charge

breakfast with different types of food

the breakfast