staff full size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of

nice breakfast, comfortable and clean bed, pool is nice

the breakfast was good

super slow wifi internet access. the room was a suite in form not function.

size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of parking

the laundry area needs to be keep t clean

room was across from the laundry room where the maids work and they were enjoying each other with lively chatting

the laundry area is out of

has pool and laundry

the staff, with the exception of the laundry folks, were outstanding

when i called to get more, i was told they had run out the day before and had just started doing laundry

the tv was out n the dryers in the laundry barely worked

i d have to pay for it well i m paying now for a suite and end up in the something like a laundry room

piles of dirty laundry

pet friendly

convenient parking and good facilities, especially the free laundry

no continental breakfast due to covid/

convenient parking and good facilities, especially the free laundry

really create a vacation there was no pool available for us and it was a big thing with our kids

we only stayed one night and didn't get to enjoy the indoor pool or the gym

there is an adequate fitness room and a laundry (which wasn t working last time i was there but i believe

the pool was not available to use due to maintenance issues.

the gym was small and with poor equipment

to get to, plenty of parking

breakfast was good during our stay and staff was pleasant and helpful

liked how great the staff was, the pool, the gym, and even the breakfast

i didn t like how parking filled up quick at night.

kids running up and

we plan to stay here in the future when we visit our kids

we plan to stay here in the future when we visit our kids

small pool, and the laundry room was tiny! beds weren t that comfortable either.

bartender bruce, was very rude

did not enforce people wearing masks police had to be called out because of motorcycles all over parking lot at

heater to pool was broken and water very cold ud83eudd76 unable to use the pool

we were approached by panhandlers in the parking lot

breakfast was decent and included and the gym is beautiful and clean and everything works

staff was polite and the pool was nice

very clean staff extremely friendly and helpful great breakfast

could not use indoor pool.

breakfast was decent and included and the gym is beautiful and clean and everything works

the cleaness of their laundry

everything. nice staff. laundry on site.

they did not have a laundry facility because the washer and dryers were broken, the ice machine did not work

actual smoking rooms

the fact that there are smoking rooms.

liked the easy access off the freeway, they also had a laundry room

they had somewhere to your personal laundry, clean room.

laundry room available

quiet, clean....very important..pet friendly

pet friendly

great breakfast

all over the parking lot were signs warning about leaving property in the car

great grand daughters, ages 3 and 5 were with us and would have literally lived in the pool, every minute was

the pool was too cold for our 3year old grandson to play in so we didn't get to use it as much as we

pets friendly, breakfast, price pool

smoking rooms

asked for a non-smoking room and it was supremely impregnated with the smell of cigarettes throughout the room

25 dollar deposit for non smoking rooms when that should have been included with price

guy at front desk was rude, and parking lot was dangerous

00 for a non-smoking room despite the fact that i booked a non smoking room on the booking site

the pool is closed and hasn't been cleaned. full of nasty, smelly water.

pet friendly hotel with full respect for customers that i have ever stayed at

the downside: the pool water was filthy

there were people all through the night walking around cars in the parking lot

good, just wish the pool was clean

laundry room had broken dryers and guests left clothes in washers and dryers for

smoke all the time at bathroom, elevator, halls, outside garbage cans full mostly time, the guest laundry did

i asked for a clean blanket from laundry and it was covered with human and black dog hair so i had to buy

there ever again or at least not if she s still working there and we had a room right next to laundry facilities

laundry facility was near bye

no self laundry

both bar and restaurant close too soon

was thursday, so the restaurant and bar close earlier than one might like

plenty of places to plug in the phone and wifi was free

staff in the restaurant and bar was rude they acted like we didn't belong there we were ignored several times

the workers are kind.and the laundry man is helpful. i very much enjoyed my stay!the

breakfast was great with a big variety to choose from

did not have breakfast

nice breakfast area

room was clean, the breakfast was delicious

next to laundry room .loud washing machine all day long.

breakfast, they have the money to do more with breakfast

asked for a smoking room, but one was not available

non-smoking room -- smelled heavy of stale cigarettes

i didn't see on the site that the pool was closed. washing machine didn't work.

fully equipped large suite with kitchen and all utensils

the continental breakfast was delicious specially the option of egg whites!

breakfast food choices could have had a bit more variety day to day

the hot breakfast was great to wake up to and so many restaurants and shops was in walking

very friendly and accommodating staff. the room was very spacious. the breakfast was very good.

parking lot is a little tight for larger vehicles

secondly i wish the pool was a bit bigger/deeper

i would like to have seen an indoor pool area, but there was a fitness center which was nice.

could have had more breakfast options

i loved the breakfast, the beds were so comfortable. the pool was nice.

didn t look for amenities so was surprised no laundry facilities no restaurant

great staff, size of room great, laundry next to room was perfect.

one front desk person didn t know about the laundry facility and pretty much guested her way

breakfast want great - ran out of coffee. not many gluten-free items.

i wish this place had an indoor pool so the kids could've had something to do

the need some caulking in the bathroom, sanding and painting, the sheets apparently came out the laundry with

hallways floors was dirty, laundry machine was out of order and i couldn't sleep with all the noise that was in

laundry room, pool , workout equipment( treadmills), and ice machinea all out of order and was for

i always saw house keeping cleaning. i liked the laundry and gym facilities

their staff shortage included at least 3 housekeepers that were just hanging out, in the laundry area (not

the laundry facility was dirty with trash all over the floor

no shuttle time after i booked and called for the shuttle service they only worked for a few hours

fairly close to the airport. wifi worked well.

friendly staff! we really appreciated the airport shuttle!

the shuttle service and driver were friendly and very accomodating on getting us to airport on time

my kids loved that there was tea and hot chocolate available in the lobby during non-breakfast hours

the bathroom was huge.the lady serving breakfast was so nice

great complimentary breakfast each morning

breakfast was good there were a lot of different options and everyone in my party was able to enjoy

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

laundry was closed

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

shuttle option. very friendly & helpful driver & front desk team.

chose this hotel because of the indoor pool and hot tub, however they have been closed for months and do not

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

the shuttle service they offered was awesome

the location was great for my brief layover. staff was pleasant - especially the shuttle driver.

easy check in, good shuttle service, close to airport but very quiet.

it's right off rte. 85. clean, comfortable, good breakfast.

and the breakfast room was pretty

breakfast good, employees excellent

room was spotless, shower and bathroom looked like they were never used before, pool, breakfast buffet of eggs

she efficiently checked us in while informing us of the hotel pet policy

narrow parking

excellent breakfast and staff

price of drinks in bar seemed high.

so no room service, we had to pop downstairs to grab our meal and take it to our room

convenient location, clean, breakfast included

everything was great shuttle, bed comfortable, staff, morning coffee. just no breakfast

fact that the laundry service was not free and even worst, needed quarters to put in the machine

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

liked the laundry being inside the fitness center and the fitness center being available 24 hours

they also have a laundry area and really everything you need

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

pool was out of ours we and the gym should not be called a gym

pool closed. no discount not good with kids

wifi could ve been a bit faster

the pool was closed.

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

location and surprised laundry use was free during pandemic.

the outside grill area the laundry the fact that it has a kitchenette in each room

parking spaces were extremely small

staff, cleanliness, updated look, on site laundry

limited parking due to construction

pool was closed due to clorine shortage and restaurant closed due to covid.

breakfast was not included

no complimentary breakfast.

laundry service was not available as washer was down

were stuck as a result of a missed connection and it was very close to the airport and the shuttle service was

breakfast take a lot of time due to the precautions for the covid-19

the gym was big

kids running up and down hallways at night hours

hotel has no laundry facility and on booking it stated that it did

the kids enjoyed the complimentary cookies too

do to covid19, protocol for social distancing, breakfast was grab and go

loved the pool just think its in a bad location would of loved sun on it at 9 am

parking was easy

parking was terrible

breakfast was great and staff was awesome

pet policy was the best i had come across - a straight $25 fee repaid every three days regardless

room service once, had to go to front desk multiple times to get our towels and trash bags, the wifi password

was very professional and helpful, assisted me in early check in and with extending my stay

necessary amenities (kitchenette with full refrigerator, stove top, coffee maker and microwave,), laundry

laundry room etc

plus they're pet friendly so we met some nice dogs

getting into the parking lot. more signage would help.

the kitchen and full size fridge was a bonus, also having an ice maker in the room was great

laundry facilities weren't working when we stayed

that the pool,laundry room,and fitness room were out of order.

my room was right across from the laundry room so the people working were very loud.

with the laundry and dryer

gave me room across from laundry room

laundry room needs updating and they could offer at least a cold breakfast

i caught up on my laundry, the area was small but tidy and cheap to wash and the washers and dryer work very

guest laundry was clean

would like better laundry facilities

i was by the laundry room and it was very noisy but other than that great stay!

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

towels, soap, wifi, one pillow per bed

check in, was told that they had no soap, no wifi and the rooms were not very clean

i thought the breakfast needs some improvement by offering more of conventional choices. thanks

no laundry room for guest

on the couch in the front entryway, cleaning staff not wearing gloves while carrying dirty laundry to their

button was broken to go down so i rode up and then pushed down, i reported it to a lady in the laundry room, no

light down by laundry was not working, was dark at night

needed to wash some laundry but their machine was in need of being serviced, but i can't attribute that to the

attempt to use guest laundry services, only to find that the detergent machine was out of order

need more parking

i was in a pet friendly room

everything but parking.

that the parking was kind of far away from the main entrance

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

they remembered our family from the last stay and made arrangements for us to be in a pet free room due to our

parking lot could been kept a little cleaner

not a good variety for breakfast but it wasn t bad !

wifi not strong enough for usage

clean, very nice/helpful staff, clean pool, good breakfast!

staff was great. breakfast was excellent and plentiful

parking was easily accessible and free

no pets

the air became extremely dry, it was hard to breathe, our noses dried out, and my kids lips cracked badly

have a guest laundry which is open from 6am to midnight everyday

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

ice room and laundry accessible

gym could not really considered a gym

the breakfast was delicious

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

only suggestion i'd have is to upgrade the laundry units to accept cards

also, not having a change machine in the laundry room was an inconvenience

dirty sheets laundry on pull out couch when we went to bed.

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

we were able to park our car at the hotel and used the hotel shuttle to the airport

also, i asked for a late check out and they granted it until 2pm

elevator and gym

staff, room, bed, pool, food and ease of location

it cost me $10 to do one load of laundry

clean comfortable rooms. welcomed my pet! easy to get to. breakfast included.

the room was very outdated, broken light in the kitchen, stained furniture and overal

suite had a kitchen area

gym was terrible , ;location isn t the best, without transportation i dont think you would want

had the previous guests trash in the room and used laundry we found in the closet

we found the laundry room door with no door knob and there was plenty of towels in there

the lady at front desk was amazing! the shuttle service was great!

breakfast was great, shuttle driver was great.

i checked in, she forgot to give me a parking pass

the laundry room

shady characters hanging out in the parking lot

the parking was fine and the tv channels were good

nice staff quite location great wifi

that want to party at 2:45am until 4:00 in the parking lot outside my room, the bed was uncomfortable and the

the laundry room was out of order. i really needed that for the amount of time we stayed

the breakfast hostess was excellent and delicious

cleanliness of the location and outstanding staff also the gym was perfect!!

breakfast was kinda blah-but it was free!

i was assignrd a 1st floor room facing the very near parking lot and busy street

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

the kitchen waa convenient. the counter top was convenient.

breakfast was very nice

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

nice to have a mini kitchen with dishes etc

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

the laundry room is a bit warm but was very appreciated a little expensive

laundry, spacious, great great breakfast

only thing i didn t like is that we had to ask for room service but that s all i could think of honestly

enjoyed the layout of the hotel room with kitchen, living room and sleep area

easy to check in and check out. very clean and laundry is very easy...

the breakfast could've been better. overall, the stay was great!!

we loved the pool area! the staff was wonderful! thank you !

parking was good too

breakfast and indoor pool

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

the facility did not have any hand soap or kitchen soap

there was trash in the kitchen trash can, and the floor wasn't swept

the kitchen was generally well laid out, but it was missing a few essentials such as dish soap, paper

wifi was down , didn t get a key

home like feel. full kitchen. true apartment set up.

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

the bar was out of a lot of ingredients to make drinks with

we have a pet; however, i did not realize the location was pet friendly and was going to leave the pet with a

the commode did not flush and the pool was out.

they were short staffed and the bar area was closed.

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

wifi access not good. front desk personnel lacking

great stay maybe next time i ll try the pool

nice pool area with smoking area, which was a bonus

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

the little bar too

comfy bed, good gym, close to other amenities. friendly and helpful staff.

the bar closed early for a weekend visit.

clean and good facilities hot tub gym business center good breakfast

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

our kids bathroom was fine

the gym was clean but sanitizer was empty

no rental of roll away cot for one of my kids

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

easy going. good breakfast. self service laundry.

laundry roon.please invest in that

i could smell dogs, laundry room smelled bad. some noise above and outside at late hours.

that there was no laundry room. lol

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

staff was extremely nice. room was clean and comfortable. breakfast was great!

the hotel is also right beside the interstate so it's very loud when you're in the pool

version 95 no pool pool finally got fixed for last day it was covered in bugs on top of the smell from the

clean, nice employees, pool.

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

also guest truck wash in parking lot

located near restaurants and starbucks along with waffle house right across the parking lot.

no pool

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

room was and smelled clean even though i had a pet room and pet.

meager breakfast although it was advertised as included with stay

i didn’t like that the stairs where not close to pool or the middle section of the rooms

you get coffee with breakfast but that's it

no laundry for guests

the room was what i paid for a spa room and got handicap room

the breakfast could have been a little better with maybe some fruit and hot food.

friendly helpful staff, nice rooms, nice breakfast.

parking lot was nice and well lit

laundry didn t work

the breakfast was cereal and/or toast with jam

hair dryer in room, wifi information not given at checkin, no usb charging ports in room (not a deal breaker

empty baggies in parking lot

breakfast bar

laundry facilities and bathroom

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

the laundry and vending machines halfway work

hotel one climbed over my shoe, trash piled around the dumpster, people smoking marijuana in the parking lot

kitchen

my youngest son loved the pool, my eldest son loved the fitness room

pool was not very clean

the front desk ended up arranging a shuttle to take us to our meeting

we are fully vaccinated so wasn t to concerning for us but if you are traveling with small kids or adults

pecially warm options) was good, suite-style room and well-supplied kitchen were great

laundry services

dining room/room service closed for the night, but there were microwave meals available, so glad

location and fast shuttle to and from the airport

, great location and smart to have a dinning available in lobby and bar was packed

nice lounge spacious rooms great staff and decent gym

i do not know if it was the lack of cleaning among the bed sheets or the use of an irritative laundry detergent

the bar was never open, all three days i stayed.

pool, breakfast

we booked the room thinking we would be able to use the pool and it was not open

the staff is awesome and the heated pool and fire pit are nice. the cleanliness is a huge plus!

prices at the snack bar were very high

was saturday night and the bar was closed because of staffing issues.

no bar option, no food option.

the small kitchen has everything you will need and it is just as described in the listing

the gym

there is no coffee pot in the room nor did they have laundry facilities.

from the airport as well as to the neighboring hilton where you can get a hold meal and go to the bar until 1

milk was warm all the breakfast beverages were watered down.

everything was ok, our flight departed so early so we didn't get breakfast

friendly staff clean rooms and a nice pool table in the lobby

did not like the security person chastising my husband at 6am in the parking lot because he poured out some

no hot tub at the pool

i wish the pool had 3ft for the little ones

had a 24 hr shuttle and parking available

room service trays were left in hallway overnight

the location, airport, shuttle, breakfast, friendly staff, late check out and the room,

hotel is 7 minutes from the airport and the shuttle is convenient and quick

really enjoyed the pool. it was open for many hours each day. towels were provided.

the airport shuttle was great to have

clean, quiet, choice of hotel room on arrival, good breakfast

i didn t like that the property didn t have laundry room.

no laundry facility at the hotel

no laundry room and pool was outdoors

i didn't like that there was no self serve laundry and no vending machines

breakfast were fantastic and delicious

the laundry room everything was so

pool access, gym, laundry room and places to sit to do work or just relax with a cup of coffee (coffee available

ended relatively early and $100 non-refundable pet fee for one night with no incidents is a bit extreme

staff, clean hotel, and good lighting in parking lot at night

had a kitchen. was overall clean.

also the laundry machines need to be updated to take credit cards

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

one of the laundry attendants was rude.

said there was balcony and there wasn t really and no laundry facilities

there was a lot of door slamming next door to me kids?

also the laundry services were out of order

staff (2) the design of the room (3) the cleanliness of the facility (4) great continental breakfast (5) the

people at the front desk are amazing and super kind , breakfast was suprisingly good and the location is pretty

breakfast was great n location is great

the pool wasn t heated.

no laundry facility

was told that i would be on a floor where pets are not allowed because i'm allergic to pet dander an i woke up

pet friendly

house phone did not work and i never was able to get on wifi during my stay

location was convenient to the clt airport. grab and go breakfast was done very well.

clean and comfortable. great place for your pet. staff friendly and accommodating.

the room size is perfect is a pet friendly hotel everything is wonderful

pool was very nice and the outdoor seating areas around the firepit was relaxing

no free breakfast

good coffee was broken/not available for breakfast (despite being needed for jet lag)

section right off pool, couldn t sit outside

a fee for pet, not explained upfront

don t know if it was this location but it was too many pets

breakfast, small rooms for king size bed, and bed too soft which for some might feel great but that

pet friendly and very friendly staff

no laundry

pool or laundry like the tru hilton in florence sc we were disappointed

with simple, geo-friendly materials, even food ideas (like the cardboard water containers) and gym was open 24

my pet

pet price per night extremely high. would not stay again due to this.

breakfast area was small and tight. need a bigger area

the picture of the pool made it look larger than it was but it was still excellent,even though it was only at

and free full breakfast severed daily

bedroom not separate from living room and kitchen area.

love the kitchen

the pool and firepit. very relaxing. loved loved loved the shower

the hotel shuttle was there by the time i made it outside

was kids (teens) running around being loud and it was late someone knocked on our door 3 times and ran

the breakfast was really great, their waffle maker is cute it gives you 4 little waffles

even though we didn't get to spend anytime out on the patio/pool area it looked clean and the fire pit looked

location was great. the staff were nice. breakfast was great. clean hotel

breakfast was great each morning and the bar was life and bar tender was very entertaining

and i didn t know they had room service

room service costs reasonable, and quick service

the price location staff the room a 2 br suite a lot of space complimentary breakfast

you need quarters to use the laundry machines, which was kinda inconvenient

very modern looking. very clean. staff very friendly and breakfast was awesome!

breakfast was awesome!

good breakfast

clean hot breakfast busy walking location!

we got the king corner room with the spa bathroom and that room is amazing

didn't like that they don't offer room service

s) was piloting a new brunch program and food wasn t available at the times listed on the room service menu

would have been nice to have a small shop in the hotel to purchase coffee, juice, fruit, or other breakfast and

no room service menus or drinks in room

the restaurant, rooftop bar, fitness center and everything else is great and you don t even have to leave

guests on either side of us, plain bedroom, creepy artwork in room of women with no eyes, no room service

paying for wifi and room service was not open as

great bar and dinner area at night

spa was very small

you get a card key to access the hotel elevators, pool, laundry and your room

message from hotel via third party noted pool and gym closed

room was small for three people sofa bed was uncomfortable wifi had issues.

made it easy to explore charlotte, friendly lobby staff made us feel very welcome, view of pool from

the bar, the pool and the dinner area was closed due to the virus so even though i understand, it would have