shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

the hotel is also right beside the interstate so it's very loud when you're in the pool

got fixed for last day it was covered in bugs on top of the smell from the freshly refinished parking lot

very clean excellent breakfast!

breakfast was great. staff was friendly and room was very clean

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

pet friendly is most important! the room and facility were clean.

will the breakfast can be better, they can add a lot more to anything..

get a heater for the pool

you get coffee with breakfast but that's it

no laundry for guests

people who work there are very kind and friendly and i feel safe staying there and parking my tow truck in the

parking was tight

location great close to the freeway and clean place for breakfast.

misleading, at check in the hostess was unprofessional and laughed when i told her i requested a late check out

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

breakfast could use a lot of improvement

of commode, toilet paper is 1/2 ply not even 1 ply, sheer curtains on windows to a very well lit parking lot

my kids room was a little under rated

having a hot breakfast was nice and so was having a laundry room

as i recall this staff member had to stop laundry and be pulled into making eggs

great parking

pet charge of 25$ each for my 2 cats was excessive.

all the parking

great location. clean. great breakfast.

the pool was a bit cold so we did not swim as much as planned.

- an electric outlet in the kitchen area was non-functional, so i had to move the coffee pot to the table

room was spacious with kitchen

the front desk ended up arranging a shuttle to take us to our meeting

also, i wasn't impressed with the pool

free secure wifi location

parking spaces very tight

breakfast is good, wifi was amazing being i worked from the hotel & was very clean &

the bed was comfortable and the breakfast and coffee were great

needed to wash some laundry but their machine was in need of being serviced, but i can't attribute that to the

button was broken to go down so i rode up and then pushed down, i reported it to a lady in the laundry room, no

no laundry room for guest

light down by laundry was not working, was dark at night

on the couch in the front entryway, cleaning staff not wearing gloves while carrying dirty laundry to their

the continental breakfast was delicious specially the option of egg whites!

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

fully equipped large suite with kitchen and all utensils

facilities and breakfast

gym was lackluster

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

poor wifi - why does one have to joine a hotel's chain's loyalty scheme to get wifi

the pool was closed.

the inside pool needs a little attention, but i was glad they had one

the pool was not open

staff, cleanliness, updated look, on site laundry

my husband said they should put a shelf in the shower to put stuff on, and parking is a little limited right

property was easy to find with ample parking

pool/spa closed...which the customer should be made aware of

small rooms, bar not open due to no available bartender. had to pay for breakfast.

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

the outside grill area the laundry the fact that it has a kitchenette in each room

location and surprised laundry use was free during pandemic.

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

were people just loitering around the parking lot when i arrived- which was late

ice maker or laundry on the floor we stayed on

that the pool,laundry room,and fitness room were out of order.

gave me room across from laundry room

laundry facilities weren't working when we stayed

my room was right across from the laundry room so the people working were very loud.

section right off pool, couldn t sit outside

it is not meant for friends and family with kids

pool and bar is awesome

it is not meant for friends and family with kids

hotel staff member that checked us in was wonderful as well as the night clerk and bar tender

pool or laundry like the tru hilton in florence sc we were disappointed

no laundry

location, right off the hwy. very clean quiet excellent breakfast

it would be nice though, if hilton could offer pet free rooms

great hotel; hot breakfast was a plus; coffee 24/7

laundry room etc

necessary amenities (kitchenette with full refrigerator, stove top, coffee maker and microwave,), laundry

exceptionally clean for pet friendly room. great price for pet stay. very clean kitchen.

comfortable and easy kitchen access

full size fridge, stove top, micro, toaster full studio kitchen

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

comfy bed, nice/clean room, free breakfast/coffee, free wifi, refrigerator in room.

wifi is sporadic, staff is very friendly

idea that it is now pet friendly

i do not own a pet and did not have any animal with me

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

surprised with the whole visit staff was friendly and the hotel was beautiful, only issue was pool being closed

my wife an i only had one night away from the kids for this event so we figured we would keep it kinda local

gentleman looked up the restaurant on his phone, he could have easily just told me it's in the parking lot, i

hotel has no laundry facility and on booking it stated that it did

i usually don t eat a great deal for breakfast, but, it certainly looked fresh and appetizing

i like the breakfast

do to covid19, protocol for social distancing, breakfast was grab and go

the kids enjoyed the complimentary cookies too

laundry room was clean with $1

great room, breakfast and staff.

a little bummed that the pool wasnt available. we found out at check in.

amenities , breakfast, pool,wifi etc in

the pool was small and needed to be clean, but the pool area was clean and fresh towels!!

they had a guest laundry which was so helpful as we needed to do washing excellent restaurant within walking

pet fee was high

breakfast was not what i expected

the bathroom was very spacious and the room had a fully furnished kitchen

we brought our pet and needed some extra time on the day of check out and they were very accommodating

fitness center is a bit small, and would love if more than 1 cross-trainer was available

we spent some time at the bar and had a great breakfast

the parking was convenient and free

they also have a few parking spots in a underground parking under the hotel, which is convenient and safe

awesome staff, bar was great! room spotless and set up nicely. breakfast was very good!

the person above me walked arounduntil midnight and woke me again at 3, i was next to the laundry room i think

loved the laundry facilities

laundry area was also well kept

laundry room

the laundry room was

the breakfast....it could have been better but worked.

this hotel doesn't provide any breakfast right now but the previous one from this network in roanoke have us

plenty of parking

none of the rooms were pet free, so our room ended up smelling like dogs :(

being pet-friendly, i recommend getting rid of carpet in the rooms as they tend to hold odors

attempt to use guest laundry services, only to find that the detergent machine was out of order

breakfast was good. the pool looked good but too cold out to use it on my trip.

the pool was closed . it was a very hot day great to be in the pool .

they were friendly and accomadating for us and our pets. very clean and comfortable.

in the spa room - was a great jacuzzi -wonderful after a long ride - location of hotel was central to what

breakfast was very good

the breakfast selection could have been better. orange juice ran out and was never replenished.

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

free parking and free wifi

there were kids knocking on random doors at all hours of the night

laundry was broken, so could not wash clothes during my extended stay

parking

parking space

decor, breakfast, friendly staff!

the house keepers and the kitchen staff were also super friendly and helpful

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

quick and easy check in. love the on-site laundry and breakfast goes until 930!

the room service was not completed - the wifi did not work one night?

was a smoking room

easy access to parking

no guest laundry, but the employee washed my kid s jersey for free

and laundry facilities were not open

there is no guest laundry and nothing close by

if not, then i was allergic to the laundry detergent used to clean the sheets and bedding

and laundry room wasn't working, no one will tell you until you book the room

excellent hot breakfast, clean, comfortable bed, pleasant staff

kids above us jumping all over the bed and rooms and running in the halls till 5:30 in the

don't know there names but the front desk lady and the cleaning lady for around the front and parking lot

wish the pool was open later than 10:00!

quick check in. clean and easy. great breakfast. safe parking lot.

i didn't like that they didn't have a laundry room.

very good breakfast

hate the pool was closed due to covid still.

i had the kids all excited about going to the pool and the pool was closed it said for the season and its

cleanliness was completely absent, my kids took showers and walked to their beds and their feet were tar black

there isn't a laundry room.

everything was great just wish i would have got up for breakfast. lol

great experience except for the paper thin walls. my kids were traumatized

wifi. where were the sports?

a bit dated. gym could be better.

laundry room and workout room was in poor shape and care. garbage cans over flowing all week.

didn t like the fact that i was on able to use the laundry the entire time that i was there which was just

laundry available

only thing i enjoyed about my stay is that they had plenty of parking

the kitchen has a full stove with oven which is wonderful

room next to ice machine & laundry guy who smoked weed outside our room

hope you have self service laundry area.

everything was very clean and they allowed us to park our truck and trailer in the parking lot!

parking lot is small

breakfast was good.....location was close to everything.....shopping....restaurants and gas....

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

wifi was down , didn t get a key

comfortable for us and travel with our pet. very nice employees. quiet.

the facility did not have any hand soap or kitchen soap

i like the room with the kitchen area.

home like feel. full kitchen. true apartment set up.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

the kitchen waa convenient. the counter top was convenient.

nice to have a mini kitchen with dishes etc

had to change hotels because the one i originally reserved had their pool closed for maintenance

breakfast was fine and, the parking was quite well

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

need to have turkey sausage for breakfast not everyone eats pork

everything! excceded my expectations except for the breakfast !

easy to check in and check out. very clean and laundry is very easy...

parking is not adequate

the location is very quiet. they have an indoor pool and a great breakfast option.

we had 2 rooms booked and asked for early check in

the hotel space and the breakfast!

the $75 pet fee was too steep

friendly staff, breakfast included, pool

parking lot was very well lit, hotel and room were very clean, beds were comfortable

pool closed last day but staff made attempts to rectify which i appreciate

the breakfast was lacking they were always out of something and there weren't many options.

only suggestion i'd have is to upgrade the laundry units to accept cards

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

also, not having a change machine in the laundry room was an inconvenience

dirty sheets laundry on pull out couch when we went to bed.

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

breakfast could of been free . the bar could of been open.

did not receive room service

slack room service they did not bring towels. saw a roach on saturday morning.

the size of the pool area / gym could be bigger

the laundry room was out of order. i really needed that for the amount of time we stayed

don't have enough food at breakfast. we went down around 9 am, everything almost gone.

i was assignrd a 1st floor room facing the very near parking lot and busy street

water pressure in sink very low. loud kids running up and down the hall

popcorn available and lollypops for kids

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

nice beds pool and front desk is extremely sweet and got me in my room immediately

the wifi was very slow.

nice bar and breakfast area

pool was closed for the season which was not disclosed when booking.

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

the laundry and vending machines halfway work

laundry facilities and bathroom

of parking spaces

the cable television and kitchen..

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

parking was really easy to navigate

that the pool wasn t open

friendly staff and great atmosphere the breakfast was great keep up the good work

used the laundry

our room was directly across hall from laundry!!!

bed was hard and the room was next to the laundry room, noisy!!

laundry room venting machine had thing in wrong slots still after three day being told

the wifi was also in and out, not the best for people working at the hotel

the room i reserved for 2 adults + 2 children; there were not enough sheets and pillows for the kids; the trundle

breakfast was fast, tasty and plentiful though limited. good value!!!

it was mis leading about the kitchen because it didn't have one

beds were very comfortable, and a substantial hot breakfast was served in the mornings

always being loud, people constantly hanging out outside, fights breaking out in the parking lot

not enough people in housekeeping to get the laundry cleaned and back on the beds

also the free shuttle service to nearby shopping mall was a bonus we took advantage of for my mom

we also were able to use the gym and the pool, they were both well maintained as well

website says there is a free shuttle service to local areas but when we asked the lady at the front desk she

convenient to venue , easy shuttle to concert and very friendly professional staff

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

is not a lot of parking and we found near by restaurant customers taking the parking spaces

the breakfast bar was empty food was cold and biscuits was hard ..

breakfast could have been better, key kept not working

the property was clean and had breakfast and room was spacious and had living room separately

dog's id card at check in days after we got there we had a knock on the door wanting us to pay pet fees

not only that it was a food item left in freezer and two big bags of trash/clothes left under the kitchen sink

people are living, and have abandoned looking cars and cars packed to the brim with items in the parking lot

limited parking - was able to park on property but took a bit of time to find parking at night

the parking spots are too small, and coffee would be a nice basic touch

breakfast was just right. the hotel was very comfortable, and quiet. parking was convenient.

loved the pool perfect temperature

arrived too late to use pool facilities but

pool was off

convenient location, not far from highway. plenty of free parking.

also love the fact that it had a laundry facility for the guests

convenient location & good breakfast. our bed was super comfortable!

room, gym, dining area and hotel as a whole was very clean and orderly

good location, comfortable room, good breakfast, easy parking, quiet. like home away from home.

breakfast. pool. staff

laundry didn t work

breakfast bar

rooms smelled like smoke and pot and there were people hanging out in the parking lot

was clean but visibly damaged with broken tiles, water damage on ceiling, and huge chips in tub, parking lot

the breakfast was only cereal

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

the wifi was not secure

lack of parking

staff was nice and when i asked for room service for the room to be cleaned it was done i enjoyed my stay

parking at night

laundry roon.please invest in that

easy going. good breakfast. self service laundry.

that there was no laundry room. lol

i could smell dogs, laundry room smelled bad. some noise above and outside at late hours.

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

laundry roomcost a little to much.

staff very nice ...good location ....perfect fit laundry room big plus

everything including the pool and laundry room.

we could hear every door shut and the laundry room 4 rooms down the whole time

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

indoor pool was drained without any warning and was down the rest of the trip

ample free parking

my grand daughter was disappointed that the indoor pool was closed and may went above and beyond to make her

and gym were closed previous event caused them to run out of certain food last day construction caused

i didn't have any have breakfast.

the website states embassy suites resort golf spa

the cafe, gym and spa were closed and breakfast wasn t the usual, but none of this is the hotel s fault

we loved the spa, golf course, and the managers happy hour event

laundry service, fitness center, snacks and drinks available 24/7

traveling with kids it's nice to be able to cook

the pool could have been a tad warmer-still shivery/chilly

i wish the pool would have been heated. they had fun, but it was very cold.

to an event, parking was a challenge

didn t have any plastic laundry bags

parking

were people and kids that blocked out many rooms on my floor and the constant slamming and banging on doors

the bar and little cafe were closed, which isna ? ? t their fault, but a bummer.

and the pool is small

laundry facilities

loved the breakfast and it was good that they had laundry facilities

paying for laundry

from the friendly check in to the large and very clean room to the breakfast, pool, parking.

enjoyed our breakfast

rooms, guest laundry on site indoor pool,spa, and exercise room

breakfast was included with my stay, and i was impressed by the wide variety of options available

gym is in awful conditions

wasn t to happy that i didn t get a full kitchen and that the outlet wasn t close to the beds

because it takes time and some guest out there kids do it

i loved the laundry room on the 7th floor

the laundry app wouldn't work so we couldn't do laundry .

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

breakfast isn't included and neither is the laundry room

there is almost no parking every night

breakfast was great and the location literally so much around you.

clean, pretty, easy parking, pretty good breakfast

location, location, location! modern clean hotel, friendly staff and well stocked breakfast

the parking area was tight and the spaces seem small.

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

room was close to ice machine, elevator and laundry room

there was only 1 guest laundry facility in the whole building of 5 floors

it offers comfortable beds, breakfast, happy hour, indoor pool, and free parking.

the laundry facilities and

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

the staff was great clean facilities , laundry room was greatly priced

lift, generators , wifi, washbasin clog issues, no maintainence

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

there was no place to do your laundry

room service menu needs steak. other than that we thought everything was great!

room service was great

restaurant was apparently too busy to provide room service the evening we were there

there is also a laundry room for guests staying long enough to need it

therefore, i am requesting that our laundry services at the hotel be provided free of charge

only thing that i was a little upset about was they're not being any breakfast anymore

was hoping that continental breakfast was included.

of the hotel were pretty clean and neat and i especially enjoyed the fact that they allowed pets so that i could

love the gym, the pool the bar the room, everything was excellent

also couldn't connect to the wifi despite entering the correct information

misleading information about wifi

in - in second floor plus no parking gotta pay for that, wifi, and anything else you need

paying for parking, breakfast, and wifi

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

parking was adequate along with free wifi.

wifi

pool closed too early

i don't like the way they don't have a laundry room.

also i was asked to pay another 50 dollars for pets if the room was not in clean order or if i had a pet

we have no complaints. easy in and out, very accessible parking.

wifi was out the entirety of our stay which made it difficult to catch up with work

bed was very comfortable. parking was good.

linen smelled like dirty laundry

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

the laundry room to hot

fact that they said there was a $25 pet fee but didnt say it was per pet

were several random men in the parking lot - a couple of them sitting on a car in the back area- it seemed a

our room was right next to the laundry room so we heard washers and dryers a good bit

hotel has a fitness center and laundry available

good location and glad to have laundry on site.

missed breakfast

once in a while wifi does not work for few moments, its not new to me when compare to other hotel stays as well

needed laundry bag in room.

onsite laundry facility

laundry not working well, as well the clothes come out smelling really bad

it needs a fan in the laundry room! super hot in there when doing clothes.

the laundry was a huge help and affordable

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

clean room, comfortable bed, good wifi

the breakfast was great service was good to

was very nice and friendly and the breakfast was a plus as welli could drink all the coffee i liked anytime of

breakfast great and room nice.

slow, unstable wifi

the hot breakfast is the same every day. could use a little change up.

think the price should have been cheaper because there was no breakfast, pool or gym

wifi wasn't good

wifi was very slow, but it was free.

parking

terrible staff! rooms were very dirty wifi don t even work.

had a sign that said no breakfast to be taken to the room

it was clean breakfast was good.

i like the value price. the wifi was great and was pretty clean.

laundry facilities and vending machines on site

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

i was approached in the laundry/vending area by a man asking if i wanted some

staff was accommodating and friendly. parking was easy and room was very clean.

we got there there was somebody getting knocked out in the parking lot

it appeared solicitation and drug use was happening with the activity in the parking lot and the glossy appearance

parking lot needs work seriously

asked for a smoking room and when we got to the room it was horrendous

ask for a non smoking room the smell of smoke was so bad i had ask for another room it was much better but i

smell the junkies smoking drugs on steps very unsafe me and my family left way before check

place didn't have amenities except a gym wish is had a pool or recreational area or a deal with top golf for

a bunch of shopping opportunities about 10min away by foot, great because there's a kitchen in the rooms

came with kitchenette but no plates or silverware or cups

people were smoking marijuana in the parking lot and inside the hotel

no coffee machine in the room. no hair dryer. no dish soap for the kitchen sink.

room was a disaster, the light did not work, the wc was broken, the wifi worked just half of the times

the desk clerk at check-in wasn't very kind & i got charged a $50 pet deposit which really shocked me because

i wished there was a quest laundry

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

the support number in the room for wifi, was wrong

breakfast was very good and well prepared and staff was friendly and helpful

no breakfast

no breakfast

like the wifi, the distance to & & from work, very accessible to dining & gas station & grocery stores

breakfast included in the ad online but they said no breakfast was included only coffee.

people outside in parking lot drinking alcohol

parking lot access was difficult due to unfinished construction.

though we had a non smoking room it still smelled like smoke

hard to get into the parking lot the first try. then ok on all the other days.

asked for a non smoking room and got a smoking room

make sure you book non smoking if you want a non smoking room, i forgot

free laundry, friendly staff

charge for supplies and food near laundry area

clean , free laundry service , everyone so pleasant and welcoming

& unlike other extended stay hotels come with everything you need to cook, clean, shower & do laundry

- free laundry facilities was the cherry on top

was near lots of noisy areas such as the laundry room

pool to cold

was above great for money g r eat the problem i had was we use inns and suites for there indoor pools the

pool was closed.

breakfast