no self laundry

both bar and restaurant close too soon

was thursday, so the restaurant and bar close earlier than one might like

there was a bar and restaurant, and another eatery on the property

staff in the restaurant and bar was rude they acted like we didn't belong there we were ignored several times

00 for a non-smoking room despite the fact that i booked a non smoking room on the booking site

guy at front desk was rude, and parking lot was dangerous

i use a nicotine vape and i hit it walking up too the window and she screams at me no smoking at the window

asked for a non-smoking room and it was supremely impregnated with the smell of cigarettes throughout the room

smoking rooms ud83dudc4c

the pool area was closed. need more vending machines 24 hrs

the pool (the reason i booked this hotel vs the others) was shown as an amenity however it was in

homeless people living in the parking lot

there were people all through the night walking around cars in the parking lot

note that the pet policy is $75 per night/per pet

liked how great the staff was, the pool, the gym, and even the breakfast

great location. very clean, great staff and good breakfast.

room, gym, breakfast everything was terrific

quiet room. temp easy to control. lots of convenient parking. friendly staff.

i wish the pool was indoors.

piles of dirty laundry

when i called to get more, i was told they had run out the day before and had just started doing laundry

the tv was out n the dryers in the laundry barely worked

i d have to pay for it well i m paying now for a suite and end up in the something like a laundry room

needs more lighting in parking area. there was a truck broken into while we were there

convenient parking and good facilities, especially the free laundry

this was a very clean and comfortable place along with a great breakfast

i told a woman at the desk and she made an excuse that if several kids got in there it raised

we enjoyed the free breakfast

my kids were holding their noses every time we came out of the room or elevator

has pool and laundry

the laundry area is out of

they have laundry along with a little marker to purchase small items

laundry room a plus

the laundry area needs to be keep t clean

laundry facility was near bye

laundry room had broken dryers and guests left clothes in washers and dryers for

smoke all the time at bathroom, elevator, halls, outside garbage cans full mostly time, the guest laundry did

i asked for a clean blanket from laundry and it was covered with human and black dog hair so i had to buy

there ever again or at least not if she s still working there and we had a room right next to laundry facilities

they had somewhere to your personal laundry, clean room.

laundry room available

liked the easy access off the freeway, they also had a laundry room

pet friendly

area to walk your pet is disgusting even though they put bags out for people they don t use them and nobody

the wifi would not connect

great breakfast

pet friendly

poor wifi connection; renovation underway

loved the size of the room. staff was very friendly and accommodating. breakfast was enjoyable.

everything. nice staff. laundry on site.

they did not have a laundry facility because the washer and dryers were broken, the ice machine did not work

the cleaness of their laundry

there was no carpet that is always a good thing for a smoking room

the pool was nice

small pool, and the laundry room was tiny! beds weren t that comfortable either.

the security cameras that view the parking lot were not turned on so i can t say that they were of any

the pool is terrible

longer pool time.

not much on bar dinner items availability

there is an adequate fitness room and a laundry (which wasn t working last time i was there but i believe

had a 3rd floor room overlooking the pool area and there was a group of young men partying it up till after

cleanliness, room size, breakfast choices

the pool was closed and it was 88 degrees. would have loved to take a swim.

excellent breakfast

staff full size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of

stains in carpet in room and stains running up and down hallways from probably garbage juice, kids placed in

i needed handicap parking and had a problem the first night of stay.

close to our son's house. clean reasonably priced, good breakfast.

no smart tv to let the kids watch netflix ud83dude05

breakfast was decent and included and the gym is beautiful and clean and everything works

pool was way too small

breakfast was decent and included and the gym is beautiful and clean and everything works

very clean staff extremely friendly and helpful great breakfast

gym was good

free parking

be nice if the hotel had a no smoking policy around the outside perimeter

s not the facility s fault we had a smoking room and we don t smoke but it was very smoky with cigarette

the breakfast is outstanding

the pool was closed when we arrived due to no one using it but the lady at the front desk gladly opened

laundry was great

room size was great. bed was comfortable. laundry was great.

the pool was not easy to get in/out of.

breakfast is very good with a variety of things

beautiful pool area. room was clean and beds very comfortable.

i do not know if it was the lack of cleaning among the bed sheets or the use of an irritative laundry detergent

no wifi

the bar was never open, all three days i stayed.

pool,outdoor and indoor seating area. food was good.

the pool was close, and it was extremely hot that day.

also the laundry services were out of order

pool was small

clean, yummy breakfast and at a great price!

staff (2) the design of the room (3) the cleanliness of the facility (4) great continental breakfast (5) the

the pool hours

the laundry room everything was so

pool access, gym, laundry room and places to sit to do work or just relax with a cup of coffee (coffee available

had a kitchen. was overall clean.

they have chicken sausage daily for breakfast

friendly, easy check-in, spacious spotlessly clean room, great breakfast included

laundry was closed

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

shuttle, staff, starbucks

kitchen was often closed and the road was a little dangerous to go across the way to get

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

the breakfast buffet was very good

the staff and the manager s reception on arrival the shuttle driver!

the checkin staff was excellent. airport shuttle was great, really close to the airport.

the free breakfast was a great amenity, but maybe lacking in quality of food.

one front desk person didn t know about the laundry facility and pretty much guested her way

great staff, size of room great, laundry next to room was perfect.

didn t look for amenities so was surprised no laundry facilities no restaurant

breakfast was great, i was especially happy to be able to get a cup of decaf coffee

the lady at the front desk was wonderful the shuttle was very convenient

they also have a laundry area and really everything you need

liked the laundry being inside the fitness center and the fitness center being available 24 hours

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

fact that the laundry service was not free and even worst, needed quarters to put in the machine

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

free shuttle to and from the airport

unfortunately i didn t have time for the pool nor breakfast but if i ever return to charlotte without a doubt

we came in late and was so happy to have good food and a bar r ight there

don't recall details, but it was great and free breakfast was great

breakfast was a pleasant surprise

quarters for laundry and suggested i go over to seven 11 to get some

laundry in the building

the need some caulking in the bathroom, sanding and painting, the sheets apparently came out the laundry with

hallways floors was dirty, laundry machine was out of order and i couldn't sleep with all the noise that was in

the laundry facility was out of service ago we couldn't do our laundry

the laundry facility was dirty with trash all over the floor

being able to lie down after traveling with two kids

my kids were in another building on the other

and did not feel safe, there are no elevators, so we had to go up the outside stairs with four kids with their

next door lady was yelling at her kids all night and wasnt able to sleep much

laundry service was not available as washer was down

the room was great for the space of 2 adults and 2 kids

terrible wifi with minimal cell service. very frustrating!

had to leave too early to check out breakfast

upon check in the front agent quickly located our booking details and advised that early check in was available

i was by the laundry room and it was very noisy but other than that great stay!

the laundry unit closed to early

guest laundry was clean

i caught up on my laundry, the area was small but tidy and cheap to wash and the washers and dryer work very

laundry room closed and unable to get coffee at 7:30 in the morning and told she would not make

we were unable to connect to the wifi, with every attempt we received a notification stating that the wifi was

it wasn't an issue because we had to leave to go pick our kids up at school

breakfast

clean and i slept like a baby the hotel was quiet and not overly crowded which i loved the pool was amazing and

room was comfortable and very clean. the kids enjoyed the pool and we enjoyed relaxing poolside.

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

i haven't ever did laundry in a hotel and that experience was actually good

wifi didn't work, breakfast didn't exist, bathtub plug broken, no maintenance

breakfast

poop bags needed outside for pet area. wish the bathrooms had an easier floor for pet clean up.

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

nice location and loved the pool and gym with the kids

to the airport close -easy transport from airport to hotel and back to airport in the am -room service prompt

the shuttle was prompt and a short drive to clt

customer service, room service, food, gym.

it cost me $10 to do one load of laundry

spacious room, indoor pool and hot breakfast

location the exit before my final destination, room was super clean, staff was polite and great breakfast for

gym equipment, some not functional and no weights.

kitchenette proved useful

the laundry room

shady characters hanging out in the parking lot

the parking was fine and the tv channels were good

brilliant wifi

nice staff quite location great wifi

have a guest laundry which is open from 6am to midnight everyday

ice room and laundry accessible

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

wifi worked well, staff was very friendly. location was perfect with easy highway access.

the bed, wifi, complimentary hotel shuttle from airport option, to make coffee in the room

had the previous guests trash in the room and used laundry we found in the closet

we found the laundry room door with no door knob and there was plenty of towels in there

there was also not enough parking and the parking spaces were too small which made other guests take up 2 spaces

friendly staff - comfortable bed - great shuttle service - good value for money

to airport and the shuttle service

location to airport with free shuttle service

swimming pool not open cookies not available no restaurant close

the hotel claims they have security and apparently there cameras don t have surveillance of the parking lot

to airport fresh warm cookies quiet room food available onsite tea and coffee in lobby in morning parking

dirty pool...poor lighting in room

i didn t like that the property didn t have laundry room.

no laundry room and pool was outdoors

i didn't like that there was no self serve laundry and no vending machines

no laundry facility at the hotel

my kids loved the waffles and pastries and the options for toppings

laundry services

i had to uber eats with my kids for 7 nights due to the restaurant being closed

i was arriving close to midnight and the kitchen would be closed, they arranged to have room service set up a

the restaurant and bar looked very inviting if our arrival had not been so late in the evening we would have

, great location and smart to have a dinning available in lobby and bar was packed

to the airport, the shuttle came very promptly

great shuttle to airport

gym facilities were good but there could be a couple of extra pieces of resistance training

the bar to be open a little later than 10pm

room was clean and comfortable; breakfast selection was very good and staff friendly

no laundry facility

a bug was found in our room and the pool wasn t open during the duration of our stay.

it was our first stay with the pups in a pet friendly hotel and i would stay at this hotel again

everyone was extremely nice and helpful the shuttle was very convenient

location and accept pets

there is no coffee pot in the room nor did they have laundry facilities.

had the grab and go breakfast which was perfect for a very early flight

staff, offered water, easy to book shuttle for the next day to airport

breakfast; very clean rooms; shuttle to the airport; felt safe leaving our vehicle in the hotel parking

the breakfast was great with plenty of choices.

staff was friendly and breakfast was good

was very engaging and helpful from the shuttle ride, check in, breakfast, check out, and shuttle back to airport

shuttle was great and extremely quick and convenient going on the hour and half hour

hotel is 7 minutes from the airport and the shuttle is convenient and quick

good breakfast

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

said there was balcony and there wasn t really and no laundry facilities

one of the laundry attendants was rude.

also the laundry machines need to be updated to take credit cards

gave me zero niceties or even basic info on wifi, breakfast, where the elevator was

the morning staff weren't the friendliest. the breakfast also wasn't my favorite.

very modern i love the lobby area and the access to the gym and bar was amazing

loved the bar and lobby area

didn't eat breakfast

excellent pet friendly ud83dude00

next to laundry room .loud washing machine all day long.

breakfast was great. location was great

supposedly smoke-free room, but i left that room smelling like i was smoking in

the hotel is convenient not far from where we need to go. the family also love the pool .

breakfast is bad, only muffins and orange and apple juice that is watered down, breakfast there

room was amazing very modern loved it included a kitchen and the room was also very clean

great breakfast great facility. very clean and comfortable

breakfast could use a bit more verity (bacon, biscuits, grits, etc

new wifi system requires you to login every two hours, is very slow, and simply annoying waste of time

the pool could have been longer and deeper at the deep end.

breakfast was good, but could use a little more variety in the

everything was excellent. they even had a free shuttle

missing the hot breakfast

the breakfast was really great, their waffle maker is cute it gives you 4 little waffles

also, i didn't like that there were several (7) young kids in the gym area playing around

the workers are kind.and the laundry man is helpful. i very much enjoyed my stay!the

the staff were all so kind-nice breakfast, refrig in the room!

the staff was nice and accommodating and the breakfast was impressive!

room was clean, the breakfast was delicious

nice breakfast area

comfort great breakfast laundry facilities price

the only issue would be parking in the area.

the breakfast was delicious.

and the parking was a bit much seeing that we had to share spaces with other hotels

the rooms were equipped with a full kitchen dishwasher everything we needed !

breakfast was great

gym ac was not working as well as our room blinds were broken

understand this is a pet friendly hotel

wifi connection is poor

perfect gym, equipped with new peloton devices for sport lovers

could have had more breakfast options

well breakfast could go a little later! jk! everything was great!

i loved the breakfast, the beds were so comfortable. the pool was nice.

secondly i wish the pool was a bit bigger/deeper

the breakfast was great

very clean neat and convient everything is right around u the movies the bar everything is walking

the staff were friendly. the gym was state of art.

restaurant and bar does not have late hours.

small pool .

parking is limited and it's not alot of spaces but we were fine walking a short distance.

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

we appreciated the complimentary happy hour and breakfast

the rooms are fabulous and there is always a good group of folks downstairs at the bar for the evening reception

me and my husband received 2 complimentary drinks from the bar upon arrival

i didnt like the parking situation.

love the full sized kitchen and huge bathroom with laundry area

laundry available in the

very good for family! kitchen and laundry very helpful! big room space!

parking was unavailable saturday night and we had neighbors who played loud music early in the

has full kitchen, washer and dryer which was what lured me in

didn't like the fact that there was no laundry onsite and that the rooms are small compared to other hotels

not much food options for the breakfast.

wifi didn't reach our room most of the time.

everything-breakfast, room, customer service

breakfast was the only thing i did not like and that was only because it was in a brown paper bag

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

hallways, weight room, and laundry room wasn't clean

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

liked the free parking and that their was a nice laundry and area to eat etc

had to go to other end of corridor to use another set to get to laundry

there is a guest laundry area

spacious room and laundry available

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

no room service

was excellent, room was clean and comfortable, shuttle to lite train was awesome

specifically, like the design of the rooms and breakfast out is prepared the next morning

had problems connecting to hotel wifi, tried several times and still wouldn't work.

wifi kept dropping out. c

the dryer in the laundry room doesn't dry the clothes all the way.

as clean and quiet as possible, had the construction materials tucked away on the far side of the parking lot

the staff member was very helpful the breakfast was good price was right

yelling in hallways after 10 pm on 2nd floor it stated on your web site that it was pet friendly

there is no security in the parking area my truck and 4 others were broken into

no guest laundry room

pool, fitness facilities, laundry

the wifi was so terrible, i had to use my cell phone service, there were crumbs in the bed, and hair in

kids wanted waffles or pancakes

hotel is perfect the staff is excellent they serve complimentary breakfast and dinner with drink vouchers all

to the hotel tired from work at 11 and decided to do laundry then bc im not much of a morning person to wake up

parking, free breakfast, gym and pool area, laundry on site

parking, free breakfast, gym and pool area, laundry on site

i loved the indoor pool and it was quite. it s right off the interstate with little traffic.

my friend and i enjoyed the fact that this hotel had a kitchen and appliances such as pans, so if you want to

we also utilized and appreciated the pool and laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

cool that it has laundry

the laundry center was a little outdated and could use some extra love.

location of my room was next to the laundry room

this hotel also had the cleanest guest laundry i have ever seen

the breakfast and pool and size of the room was all nice

i loved how clean the hotel was and the view the kids had to carowinds

the breakfast and pool and size of the room was all nice

breakfast was good

laundry smells like mold

the price was good and it has a pool and laundry facilities

the room had a kitchen and dishwasher, refrigerator and microwave

non-refundable pet fee

pet friendly

no restaurant's on property. the noise from the laundry room.

roaches in our room and the laundry area. night staff wasn't the nicest...

our room was either above or beside the housekeeping s laundry, when the washer would spin it was so loud

machines in the laundry room should be replaced because you can hear them every time someone is washing their

every time someone used the laundry the noise from the machines was almost unbearable.

we used facilities like a laundry which was very useful

friendly staff laundry

offered a free round trip shuttle to the football game plus lots of great restaurants in the area

the shuttle staff are out of this world

bed bugs ate me and my kids up

it has parking, self service laundry and fitness centre.

got tricked into paying for enhanced wifi for $9

booked this hotel thinking it had a bar at the bistro

friendly and helpful staff, at the reception, at the bar and housekeeping, very good breakfast, very clean(

rooms were of a sufficient size with a nice tv and free wifi

accept cards for laundry rooms

free parking, breakfast included, smart tvs (netflix and hulu)

the pool was good

is the first breakfast buffet that i have seen open since the beginning of covid-19

the pool was closed

the property was clean, the bed was comfortable. i loved having the kitchen area.

very friendly check in. described property. nice pool and facilities.

barbecue area and pool were filthy didn t see the staff at all except when we asked for cleaning supplies to

nice to have free wifi, but you have to keep logging in every 10 to 15 min

the utensils in the kitchen were not clean

i love that it s pet friendly, and welcoming to the fur family but there isn t really any where to walk

the pool is nice

and welcoming to the fur family but there isn t really any where to walk them besides the parking lot and

hotel it should be but there are many features to include nice bathrooms with large shower and kitchen area that

breakfast was a bonus

laundry was useful for me, you can shop at the small market in the hotel

employee i can't remember her name, she mention she was with laundry department, young african american, small

no laundry

laundry room was too dark snd creepy

dirty laundry still in our room from previous guest

laundry

damage to all rooms, breakfast ran out of everything , had to take my own towels to laundry too

staff, breakfast and water

has a 24-hour gym and a nice pool

breakfast hours were great

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

was charged a $100 pet fee that i had not been informed anout

better view and maybe covered parking

requested a non pet friendly no smoking room because my wife has terrible

laundry room

very friendly and helpful, 2 laundry there

it was a very nice place very accommodating and clean. pet friendly and then some

wifi is pretty good. plenty of parking not crowded at all. location is pretty cool

was clean as it should be for the price , considering you can have your pets