pool was freezing, maybe because it is indoors and the air temp was mid-90's

onsite bar and social area; suite-style rooms with complete kitchen; ample complimentary snacks and beverages

round about annoying parking was not good

breakfast was great

there was a mini kitchen in the room and the bed was very comfortable

teenage son and nephew had such a great time in the lounge lobby /gym/ pool area , all open 24 hrs

the pool water was very cold.

the shower area offers no privacy if you are traveling with others or kids, as it is an open concept

loved the pool being open late

was disappointed in the breakfast options

pool or laundry like the tru hilton in florence sc we were disappointed

no laundry

breakfast is always incredible & the staff are on the ball!

with simple, geo-friendly materials, even food ideas (like the cardboard water containers) and gym was open 24

just that the breakfast was late and starting other than that fantastic

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

wifi didn't work for most of the trip

indoor pool would have been a nice amenity, seeing as the outdoor pool is only open seasonally

breakfast the best of the grab n go we have had.

laundry room was clean with $1

the breakfast was practically nonexistent

breakfast could of had better choices. coffee ran out and scrambled eggs were cold.

amenities , breakfast, pool,wifi etc in

crumbs in kitchen area, i side of fridge was a little sticky, desktop and other surfaces were dusty

no laundry for guests

parking garage doesn't have enough clearance for larger vehicles to enrter

wifi didn't work

wifi was slow

the room was what i paid for a spa room and got handicap room

elevator, gym, pool, and free laundry

the laundry room was

laundry room was out of commission during my stay so i didn t get to use the facility

no pool or laundry due to construction

the spacious room and the facilities such as laundry and full kitchen made us really relaxed

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

i didn't like the pillows.the pool was too small

i only seen bagel, bread, and cereal not really a breakfast for the ones who don t eat this

pet friendly is most important! the room and facility were clean.

no breakfast choices for gluten free. it would be nice to have yogurt available.

ther was how ever a pool but the water was to cold to swim in it was supposed to be heated

first night there the hotel parking lot was full and we were told we could park on the street or in a private

they also had mini golf on site for free which was fun

awesome staff, bar was great! room spotless and set up nicely. breakfast was very good!

breakfast was hot and delicious

they had a guest laundry which was so helpful as we needed to do washing excellent restaurant within walking

the bathroom was very spacious and the room had a fully furnished kitchen

breakfast was not what i expected

nice suite with full kitchen--great for extended stay. comfortable.

clean, convenient, well-equipped. good breakfast and friendly, helpful staff.

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

friendly, helpful staff. nice quiet area, great pool.

staff was extremely nice. room was clean and comfortable. breakfast was great!

very clean and modern. excellent front desk staff and breakfast.

it did not have a bar area or an inside pool.

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

my kids room was a little under rated

had accidentally booked a smoking room and the staff was great at getting us moved to a nonsmoking room without

the room was not as clean as i liked. the towels seemed old. parking was cramped.

having a hot breakfast was nice and so was having a laundry room

as i recall this staff member had to stop laundry and be pulled into making eggs

was welcoming and helpful ,room was comfortable and clean parking near our room

easy to find, beds comfy/bathroom & shower good/tv, fridge,wifi all good

i was disappointed on arrival that they didn't know i had a pet so they had to find a different room for me

free secure wifi location

parking spaces very tight

tight parking situation for trucks with trailers

ample parking and good breakfast.

gym could be expanded a bit: some weights, maybe larger space

button was broken to go down so i rode up and then pushed down, i reported it to a lady in the laundry room, no

on the couch in the front entryway, cleaning staff not wearing gloves while carrying dirty laundry to their

light down by laundry was not working, was dark at night

no laundry room for guest

needed to wash some laundry but their machine was in need of being serviced, but i can't attribute that to the

laundry was broken, so could not wash clothes during my extended stay

pool area closed as it was last year due to covid

pet friendly and nice staff

parking

price, clean breakfast

my room was right across from the laundry room so the people working were very loud.

with the laundry and dryer

laundry facilities weren't working when we stayed

gave me room across from laundry room

ice maker or laundry on the floor we stayed on

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

quick and easy check in. love the on-site laundry and breakfast goes until 930!

2 cars were racing around the adjacent parking lot

notify customers that no breakfast

convenient parking next to room. staff polite and helpful.

staff, cleanliness, updated look, on site laundry

breakfast a little later on saturdays and sundays

no smoking out side the pool area

pool/spa closed...which the customer should be made aware of

clean room and common areas. pool looked great.

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the older gentleman who worked the bar area he was very sweet to everyone

the pool was closed for maintenance-the indoor pool for the kids was the major reason i chose this hotel

my only concern was that the pool was closed.

the pool was not open

just wish breakfast would offer different hot items for those staying multiple days

pool was nice

didn t have breakfast. access to parking lot littletricky with busy traffic

pool was clean

don't know there names but the front desk lady and the cleaning lady for around the front and parking lot

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

location and surprised laundry use was free during pandemic.

the outside grill area the laundry the fact that it has a kitchenette in each room

the door, only one floor/area of hotel and guest should be asked if they mind being on floor with pets

there is no guest laundry and nothing close by

and laundry facilities were not open

no laundry

no guest laundry, but the employee washed my kid s jersey for free

and laundry room wasn't working, no one will tell you until you book the room

i didn't like that they didn't have a laundry room.

longer breakfast time

pool could use some attention. bugs

love this motel especially the breakfast!! e

breakfast offered can be improved but it was not bad for the price of the stay.

the continental breakfast was delicious specially the option of egg whites!

good breakfast , nice room , helpful staff

ample parking

very friendly and accommodating staff. the room was very spacious. the breakfast was very good.

breakfast is delicious, perfectly presented and very clean

laundry available

laundry room and workout room was in poor shape and care. garbage cans over flowing all week.

didn t like the fact that i was on able to use the laundry the entire time that i was there which was just

i came with a party of 5 and the room was only prepared for 2. towels and kitchen items

only thing i enjoyed about my stay is that they had plenty of parking

there isn't a laundry room.

breakfast was decent

and the parking was a little snug

breakfast was good along with the staff

parking is somewhat limited

room next to ice machine & laundry guy who smoked weed outside our room

hope you have self service laundry area.

we were disappointed that the breakfast wasn t open but

the beds were soooo comfortable and the continental breakfast was amazing!

parking lot is small

necessary amenities (kitchenette with full refrigerator, stove top, coffee maker and microwave,), laundry

laundry room etc

pet friendly. i m afraid of dogs ud83dude14

into our room, starting with a complete kitchenette, a bright full bath, and spaciousness

plus they're pet friendly so we met some nice dogs

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

parking lot and no bar service

i do not own a pet and did not have any animal with me

i traveled with my kids and it was an inconvenience to have to service issues

switched out hotels to this one because it had a gym and half of the equipment was broken

hotel has no laundry facility and on booking it stated that it did

the parking lot was very small

great staff. clean. breakfast was outstanding. location next to novant hospital was ideal for us

breakfast was ok

sure do miss the hot breakfast out in the lounge

everything was clean and comfortable. staff was friendly plenty of parking.

charge way to much for pets and do not refund the deposit after checkout

breakfast was great! bed was really comfy!!

pet friendly

room was close to the pool and this was a pet friendly hotel.

attempt to use guest laundry services, only to find that the detergent machine was out of order

no breakfast or pool because of coronavirus. but our stay was excellent.

friendly staff and good hot breakfast.

parking lot is weird

was very clean and comfy and the breakfast was awesome!

ample parking space

great complimentary breakfast each morning

the hotel room, lobby, parking lot, and gym were spotless

more breakfast options and someone s food was in the fridge when we arrived.

breakfast was good there were a lot of different options and everyone in my party was able to enjoy

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

excellent customer service. room service was provided daily. this is all that i was looking for.

the mattress gave me a wonderful experience! parking for my semi!

i had to complain about 1 thing it would be the entrance into the parking lot

staff was nice and when i asked for room service for the room to be cleaned it was done i enjoyed my stay

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

the kitchen was generally well laid out, but it was missing a few essentials such as dish soap, paper

home like feel. full kitchen. true apartment set up.

there was trash in the kitchen trash can, and the floor wasn't swept

i like the room with the kitchen area.

wifi was down , didn t get a key

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

the laundry room is a bit warm but was very appreciated a little expensive

laundry, spacious, great great breakfast

hallways smelled like strong marijuana, handicapped parking was all taken in the front after 9:30/10:00, so you

i didn't like that the pool was closed.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

the carpet was so gross

the breakfast could have been a lot better with more choices.

pool wasn't clean.

breakfast was fine and, the parking was quite well

easy to check in and check out. very clean and laundry is very easy...

) view was just of a parking lot and stores

the staff was friendly, the place was clean and comfortable, there's a swimming pool and a gym, and a hot

the staff was very pleasant and the breakfast was good the bacon was my favorite

customer focused. great breakfast. great staff.

also, not having a change machine in the laundry room was an inconvenience

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

only suggestion i'd have is to upgrade the laundry units to accept cards

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

dirty sheets laundry on pull out couch when we went to bed.

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

room service wasn t available but it showed on the website

stalled vehicles no parking

no room service

the little bar too

it was clean, the pool, and the breakfast was delicious and never crowded

breakfast good, employees excellent

location, clean, covid masks enforced, pet friendly and the front desk staff were wonderful

nice stuff!! good service. very clean! pet friendly! value this money 100%

the only downside was there was only one girl working the breakfast

the laundry room was out of order. i really needed that for the amount of time we stayed

i basically had to conduct my own room service and clean the entire room with my own cleaning supplies to spend

cleanliness of the location and outstanding staff also the gym was perfect!!

the pool was not finished so we did not get to use that. not by any fault of their own.

water pressure in sink very low. loud kids running up and down the hall

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

it was in a good spot and clean, nice fire pit and pool

we have a pet; however, i did not realize the location was pet friendly and was going to leave the pet with a

pool was closed for the season which was not disclosed when booking.

the bar and food area should stay open a bit longer

the laundry and vending machines halfway work

laundry facilities and bathroom

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

parking lot could be bigger. and they could use a isr machine. good paint job

i liked where its located and that it had an extended kitchen.

not only that it was a food item left in freezer and two big bags of trash/clothes left under the kitchen sink

last but not least there was a wig that was in the parking lot of the hotel for 4 days

the front door within 25 feet of the entrance and i'm allergic to it plus people grilling in the parking lot

many people just hanging around outside in the parking lot

the parking spots are too small, and coffee would be a nice basic touch

didn't have laundry powder available to purchase for their laundry machines

on top of that the room, laundry, and even parking was perfect

nice hot breakfast and seating area

they have the little extras like breakfast items, but at a great value

also several tour buses were parked in this parking lot so when they powered up it was

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

bed was hard and the room was next to the laundry room, noisy!!

our room was directly across hall from laundry!!!

staff was friendly and helpful need a little more convenience like snack kitchen open at night for guest

not enough people in housekeeping to get the laundry cleaned and back on the beds

room service was great. we ordered in and the good was excellent.

the staff was courteous and the pool was great

loved parking there

great location to pnc, including a free shuttle offered through the hotel.

room free breakfast wifi coffee maker in suite friendly staff especially the breakfast lady's bright smile

ok breakfast

bar / kitchen, sitting room, two section bathroom etc

parking was very full

the room i reserved for 2 adults + 2 children; there were not enough sheets and pillows for the kids; the trundle

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

the room was very spacious for the price. and the breakfast was decent.

parking.

parking was limited

traveling with two teenage boys, room was spacious and they loved the breakfast

breakfast was hot and coffee was good

parking lot closed and only one exit to building due to construction.

breakfast was just right. the hotel was very comfortable, and quiet. parking was convenient.

booked specifically because of the pool and it wasn t available most of the week

the hotel was clean, the staff was friendly and the breakfast was decent.

also love the fact that it had a laundry facility for the guests

pool was closed the entire time

no indoor pool

not enough parking spaces. i could hear traffic noise in my room.

wasn t told ahead of time the pool was closed

laundry roomcost a little to much.

we could hear every door shut and the laundry room 4 rooms down the whole time

staff very nice ...good location ....perfect fit laundry room big plus

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

everything including the pool and laundry room.

great hotel. free breakfast was more than expected every morning.

i didn't have any have breakfast.

did not realize it was a pet friendly

the website states embassy suites resort golf spa

the morning breakfast was great

laundry service, fitness center, snacks and drinks available 24/7

my kids enjoyed the breakfast, and the indoor pool. the room we had was very spacious as well.

the pet hair and odor caused an allergy/asthma attack for one of us - no one from the hotel would

it was very clean and spacious for all the kids we had with us

it was very clean and spacious for all the kids we had with us

paying for laundry

laundry facilities

loved the breakfast and it was good that they had laundry facilities

nice and clean ! room and kitchen area. .

pet friendly, accessibility, friendly accommodating staff

didn t have any plastic laundry bags

parking

the bar didn t pressure while i was just looking at the menu

were people and kids that blocked out many rooms on my floor and the constant slamming and banging on doors

in fact went to the embassy hotel to get a better bar and restaurant service

i wished there was a quest laundry

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

breakfast was very good and well prepared and staff was friendly and helpful

just breakfast. but everything is excellent!!

there was also a police investigating a stolen car or something in the back parking lot of the hotel when i

they had coffee in morning but not have any breakfast

i was allowed 2 parking spaces

didn't go for breakfast cause i didn't know the location and the staff didn't say anything about it

out of mainstream of traffic and easy access from parking places

i also understand that i had a smoking room which we needed

though we had a non smoking room it still smelled like smoke

smelled clean no shady people in parking felt safe from robbers

wifi didn't work.

only complaint is that i booked 2 non-smoking rooms and one of the rooms we were given was smoking

was near lots of noisy areas such as the laundry room

pool to cold

i didn't like the way they did breakfast. they didn't have really anything a child would eat

breakfast was delicious and breakfast staff was extremely friendly

oh and love the pool

laundry didn t work

parking lot needs to be repaved, carpet in room i occupied needs replacing, hot water was

how two parking lots combined into one.

have fruit or something besides toast, oatmeal, and bread for breakfast

was clean but visibly damaged with broken tiles, water damage on ceiling, and huge chips in tub, parking lot

rooms, guest laundry on site indoor pool,spa, and exercise room

kitchen area no paper towels

the rooms were nicely remodeled and staff was personable breakfast was good

have liked to enjoy the hot tub but kids were in it all the until it closed, awoke to a fire alarm and had to

the breakfast could have been a larger variety with meat all i saw was the turkey ham.

we had to get a laundry person to assist us

t say anything about the wifi, breakfast etc

no complimentary breakfast and pool closed

had a great outdoor pool and room was very comfortable.

no complimentary breakfast and pool closed

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

the laundry room could be a little bit cleaner but i am not complaining

put me next to equipment room and across from laundry when hotel was not

they need a laundry room for every floor

excellent breakfast

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

i wish they had laundry services at the hotel.

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

coin laundry did not offer any detergent or other laundry care products

that there was no laundry room. lol

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

easy going. good breakfast. self service laundry.

laundry roon.please invest in that

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

ample free parking

the breakfast selection

hot coffee, pool, wifi, close to the city and affordable

had to drive our wet clothes to a laundry mat to dry them

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i loved the laundry room on the 7th floor

the laundry app wouldn't work so we couldn't do laundry .

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

spotted just down from our room there was a laundry with washer and dryers large too

room was close to ice machine, elevator and laundry room

there was only 1 guest laundry facility in the whole building of 5 floors

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

they have 2 computers a gym, pool, and jacuzzi to relax if you want to use

clean, pretty, easy parking, pretty good breakfast

pool was so small and was closed during june

shower water pressure and breakfast, needs improvement

room and common areas, convenient location, easy to access, adequate parking

there is almost no parking every night

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

to covid there was no room service which we prefer

comfortable room, cleanliness, friendly staff throughout. beautiful pool area.

gym was minimal and needed better equipment

there's no free wifi.

a bit pricey and pool needs cleaning on first day.

pool was advertised as heated, it wasn t. limited breakfast and lunch selections

pool should be open until midnight as it is part of fitness center and swim at own

you have a restaurant on site and you have a gorgeous bar on site also

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

the staff was great clean facilities , laundry room was greatly priced

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

the laundry facilities and

we chose this hotel due to it having a kitchenette and having positive experience with hilton properties

there is also a laundry room for guests staying long enough to need it

therefore, i am requesting that our laundry services at the hotel be provided free of charge

pet waste bags

the balconies could be bigger & the breakfast selection was very minimal

hotel doesn't serve breakfast, snack items are overpriced

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

t have any breakfast

the service is good and breakfast is ok too. ;) but the air conditioning was loud.

i booked property, i requested an early check in if at all possible

woke up to my room flooded from the room next-door three days in a row i woke up to all my clean laundry and

location closed the pool and laundry room most of the rooms are filled by tenants who are staying long term

liked that there was some kind of breakfast tho the selection was minimal

do i have any hand buns for breakfast? laugh out loud

ice machine did not work, it was suppose to have wifi that did not work

i don't like the way they don't have a laundry room.

nice pool

facilities was broken, kids were bummed, rooms are a bit tight, old wallpapers in some areas

i very much appreciate the pet friendly feature as it made our trip possible

sufficient gym

good location and glad to have laundry on site.

hotel has a fitness center and laundry available

our room was right next to the laundry room so we heard washers and dryers a good bit

breakfast could have been better more options

i like the wifi, breakfast and friendly helpful staff

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

linen smelled like dirty laundry

the laundry room to hot

free wifi

i guess the breakfast could have been a little better, but for the price, i'm not complaining.

laundry not working well, as well the clothes come out smelling really bad

onsite laundry facility

laundry equipment needs to be updated

the laundry was a huge help and affordable

there was no where to sit in laundry room while waiting for machines to stop

free upgrade and wifi is now password protected.

parking is free but not enough parking

breakfast was a great convenience and it was good

everything except no wifi

the room was very clean! the pool was nice and there was lots of parking. beds were comfy too.

the kitchen sink was dirty

no coffee machine in the room. no hair dryer. no dish soap for the kitchen sink.

in the kitchen, on our walls and headboards

not enough wifi

police were on site responding to theft in the parking lot - office staff were not helpful

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

love the breakfast, so clean and friendly staff.

of the plug-ins in our room were not working, the phone in the room did not work, and the wifi password we were

the breakfast was excellent.

wifi was terrible

hotel should not have been allowing people to shoot fireworks in the parking lot late into the night

terrible staff! rooms were very dirty wifi don t even work.

someone hit my car in the parking lot

had a sign that said no breakfast to be taken to the room

parking lot wasn't the best, i stayed on the 3rd floor and as soon as i walked out the elevator,

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

i was approached in the laundry/vending area by a man asking if i wanted some

laundry facilities and vending machines on site

they charged us for room and 60 deposit and 20 pet deposit we stayed thurs december the 15 th of 2022 and today

as well as a gym

smell the junkies smoking drugs on steps very unsafe me and my family left way before check

non smoking room was filled with an old smoke smell

is no free breakfast which is offered on their site

the parking lot needs repairs and the

no ashtray in the smoking room only one roll of toilet paper