parking facilities great

staff could not be more helpful and the bar area is 1st class

good breakfast and tapas to die for

the bed was so comfy and breakfast was delicious

the team in the bar were also very nice and attentive, creating a relaxed and enjoyable atmosphere

the pool temp was freezing, the staff were great very accommodating, my son wanted a meal off the room service

tried to get room service for the kids as a treat for them on sunday evening but no one would pick up the phone

the spa / pool was shut

maybe another bar person in the evening

the spa / pool was shut

the bar had loads of atmosphere and was a friendly place to spend the evening

smell from the bar in room directly overhead.

i dont think the pictures of the bar do it justice as it has a really warm cosy pub feel

in history and has been very tastefully updated to provide a friendly, traditional, locals bar with comfortable

the breakfast was amazing, as were the bar snacks we had.

in terms of our room, i think we must have been next to the laundry dept

the spa has to be pre-booked even to access the pool which is a bit

staff and breakfast car parking

amazing spa facilities

wifi non-existent in our room

card not acceptable to guarantee room, consequently room service not available

used the gym and pool area which also was a bonus

parking was a little confusing as bays had different reservation notices, but it was all fine and

swimming pool

no room service.

bluiding and very peaceful surroundings air-conditioning in the room and an excellent breakfast

the gym and sauna are both free, closing at 10pm

location was beautiful, as was the hotel. loved the bar area and outside. excellent breakfast.

the restaurant and the staff were great. easy parking. lovely place

car parking is plentiful ( after parking in the main car park and checking in i moved the car closer to

no laundry facilities

no laundry service

golf bar prices were very reasonable

easy check in and out. good breakfast. loved the ev charging station on site.

we chose it largely for value and the fact there was ev charging available

noise from the laundry area, it sounded like the washing machine it woke me about 3 o/c couldn't get back to

t always the hotels fault) with traffic, creaky staircases, hearing other bedrooms moving around, laundry machines

andy at the bar was great

i was under the impression we were able to get 24hr room service

the only hiccup was that we did not get the wifi code when checking in, should be in your welcome papers

dog-friendly, the staff was incredibly nice and welcoming, the parking lot was big, and the breakfast buffet

and room , car parking and evening meals

free breakfast fro the kids, along with a paying adult. great value for families

there's room service, which i didnt use

more choose on their bar menu especial for kids

breakfast was amazing, the bedroom was a nice size, the staff were very attentive, the cleanliness

so overcooked they were inedible drinks took ages to arrive - half way though our main course room service

excellent wifi though made up for it

the spa facilities were amazing, not too busy and lots of different spots to chill in

room was located above the gym & spa facilities

cramped room set above laundry room

and dirty laundry bags left outside our room smelt and it was a none smoking room but smelt of

of damp in the corridors me room was really hot a stuffy, and was woken at 6 am every day by the laundry lorry

also hotel does not have a laundry

bags of laundry left in passage way to reception

was excellent, the staff were lovely although having asked for a quiet room we were opposite the laundry store

i took a picture of it which i am refraining from posting as no doubt it came back from the laundry in that

we enjoyed both the bar and the restaurant, and it was convenient having a free place to park in the leamington

amazing food, great bed, enjoyed playing pool and the location was ideal!

wifi could be a little better

laundry pick up lorry arrived right outside our room at 6

was full of kids and it didn t feel clean charges for pool

the breakfast could of offered more variety of cereal for kids

bar area very relaxing and staff friendly excellent

pillows hard pool said no kids after 6 ..was still some in at 7pm

not sure how they do their laundry but the smell of their towels was a disgrace two peacocks outside the window

laundry on the floor outside every room in the morning unhygienic

we were over the laundry and could hear the machines going all night and there were bed sheets drying on the

wifi good

period hotel, room comfortable, wifi was good enough for what i needed (emails and general work stuff)

on the first night there were a couple of piles of dirty laundry left in the corridor

room was really far from the reception long walk through courtyard and laundry shower tray had crack in it and

m a member of the mercure in telford shropshire i love the gym facilities sauna swimming pool i m there 5

wifi didn't give internet access

so easy to take pets as they put pet owners in rooms with access to outdoors

very little. laundry was clean and room nice and warm

parking good, rooms very clean and also quiet which was surprising as in some hotels you often hear

there is free parking on site

called room service intermittently for over an hour however was met by an engaged tone each time

big fluffy towels and the great staff. plenty of parking with easy access.

lost laundry for over 2 days

swimming pool was great, empty on both occasions we used it

breakfast buffet was great

value for money, location perfect and the gym area is above average

pool was very small, not much space for swimming, lots of people stood ik the pool chatting and kids wanting

corridor laundry/hoovers etc left in corridors

there was cleaning products and dirty laundry left in the hall ways

throughout the night but once we made reception aware we was given a free breakfast and offered late check out

suppose to be a pet hotel, i messaged them to say i was bringing my 2 cbrs which were being shown at crufts

it wasn't great that kids who were staying in the accommodation could only use the pool at certain times

no self service laundry facilities as in holiday inn in usa

late check out, always stay here great friendly staff

staff, lovely room, free wifi, great breakfast and at a reasonable price

it was hot when we stayed the food in the restaurant was very nice and good value, likewise the breakfast was

my kids love the playground at mcdonalds next door and then a nice rest

we stayed some kids were making a lot of noise in the crowd around 3 am

did not have time to use the gym.......next time i will.

insufficient responses to messages late staff didn't know times of breakfast nor about our late check out 3 in

travelling as a family it s nice to have somewhere the kids can pop in and have lunch, a snack or even sit

size of the gym

very firm bed tuesday morning early moving of dirty laundry to van - woke us up

no wooden pallets and laundry trolley by entrance would make first impression better

hotel has plenty of parking, decent wi-fi and is well located in a beautiful, peaceful rural area

spacious rooms , good parking

venue looked lovely with plenty of parking and simple layout to find certain areas

the wifi doesn t work, but everything was great

the phone system didn t work throughout our stay so room service and front desk wasn t easy to contact

nice bar area with good choice of food

lovely room, very spacious, clean and modern. staff really friendly and helpful. good bar area.

bar was great and reasonable prices

laundry was clean, big shower, enough car parking spaces, did not have breakfast so no comment.

hotel was incredibly handy for walking into rugby, and with safe, off road parking

ideal room for travelling with a toddler (we booked a suite so had a kitchenette in the room)

5 star, but clean and tidy , staff very friendly, breakfast was excellent and parking and central for

studio did not have enough kitchen equipment eg , toaster, pans and cutlery

e were told they were in the laundry) as we arrived quite late we could not get anywhere else so had to suffer

laundry piled up in reception

everything, did not feel safe, locked out in the middle of the night, no laundry service, staff barley speak

who only had a glass of apple juice as i had to go out and get her cereal as they had nothing for kids

the wifi and shower were as good as anywhere

bathroom very tired, door constantly open to a bedroom that looked like a dumping ground for laundry

help with luggage up stairs, laundry left in corridors, poor breakfast facilities burnt dry croissants , no

great location , lovely room, and having a balcony made the room amazing . plenty of parking .

comfortable bed, tea and biscuits in room were nice. good bar choice, good location and parking

lots of character, nice restaurant, safe parking

laundry collection bins were located in guest walkways/ view near reception

love the situation by a river and the easy parking. rooms are very comfortable.

fabulous breakfast!

staff from welcome at reception, to bar & waiting staff, to cleaner were polite, friendly & knowledgeable

evening meal & breakfast were good quality

no laundry facilities but there was use of an iron and ironing board

curtain hanging off rail . laundry delivery outside our room early bathroom needs updating .

sound proofing of laundry room

room was cold laundry stacked in hallway outside of room

very nice hotel and staff was very friendly and wifi excellent

no complaints about the quality/money ratio. there is no coin laundry in the hotel or nearby.

the bed was really comfy and the room service was great.

wifi was a little slow for the tv's inbuilt youtube app but other than that couldnt fault the

the fire alarm went off several times accidentally disturbing our kids settling on the first night due to

hotel drinks machine availability all day ,kids had a lot of fun activities

location, free parking and wifi

there was ample free parking on site

car entrance to the parking

to be some confusion between restaurant menu bar menu and room service menu

black mold around bathroom tiles. no daily room service.

boards, garden neglected, and the rooms around the back of the building after you pass old large laundry bins

there was used laundry left in skips and rubbish i would not stay

laundry baskets full of dirty laundry

facilities - no laundry services in-house or tie up

laundry bins all outside the rooms, outside bins over flowing

on site parking was also very handy

wifi not great, but understand challenges with old property and thick walls!

the reception staff thin on the ground (one staff member - one shift - no other shift covered) - wifi was almost

convenient free parking

the bar service was very slow and understaffed.

i asked byron whether the hotel offered 24 hour room service

excellent parking right outside the door

did say room service was not available due to covid-19 but we took that to mean delivery of food, drinks,

very poor, carpets on stairs and landing in awful condition, breakfast was pretty poor, wifi not good for work

was a bit lacking (welcome pack or something would of been nice with a wifi code etc) and we thought the desk

easy walk to town centre the proprietor was so helpful for a small fee washed, dried & folded our laundry

no wifi connection in room but great in reception

wifi connectivity should be improved

close to town centre had everything we needed good parking facilities food available if wanted

could not get wifi

great staff as always, quiet night, woken by laundry delivery but had slept ok until then..

was a very large with many facilities but nowhere to do laundry especially if you are travelling

swimming pool,gym, food, location was amazing i m very happy and will stay there again most definitely harriet

meal - fantastic caesar salad in restaurant and good breakfast

friendly and helpful staff. good gym and pool facilities.

room that matched the age of the abbey, clean ,warm , lovely bathroom ,lovely welcome at breakfast,plenty of

bar and breakfast staff are a credit to the establishment

its medieval look and feel without us modern folk having to sacrifice the current amenities like wifi etc which

need a first aid kit behind bar in marquee. !!!

we had screaming kids running all around us, banging into the back of my chair

the staff and the view laundry was clean

i had kids with my and we were freezing

floor was dirty, covered in pet hair and stains

there is a bar also in the pub that is open until late most nights and there is an adjoining restaurant that

super king size bed ud83dude01 very warm, as stayed for 5 nights had comfy sofa tv and great wifi signal ud8

clothes that arranged by the hotel to laundry did not came back on time resulted we lost the clothes and ruin

breakfast; variety to choose from, very friendly and professional personnel, location: close to

breakfast didn't look overly tempting

patchy wifi

night i didn t expect much but everything was brilliant, bed was comfy, tv was quite big, free wifi and in a

the call i received the night before i turned up, to the greeting and early check in and chat with the staff

we also had dinner at the hotel s restaurant, cogs bar & kitchen, and it did not disappoint

i didn t have breakfast.

clean, modern. good facilities - 24hour gym friendly reception staff! suite was lovely!

gym really stuffy and small coffee awful!! limited room service menu

wifi was not reliable

wifi is very poor in the

has a small 'exercise room' which was useful but you also have full access to the university gym and swimming

room service options were limited and a bit expensive for what you were getting.

wifi was very slow

was booked for the day and tired calling room service a couple of times but couldn't get to them

location, facilities, ev charging, complimentary parking

complaint was no more ev charger

not all ev chargers worked, and were low power

bar menu has not changed over the two years that i have been visiting and is not really good with

would have preferred to have laundry bags

my room was clearly above some kind of laundry and i had endure noisy washing machines and spinners until about

from the lift ad also noise from the laundry comes up through the air vent - would switch off the beeping noise

laundry service is so complicated and takes long time

very expensive bar prices

everything no laundry hard to pay for the accommodation no atmosphere locals telling me not to have any thing

laundry, hotel not clean, no drinking water provided in the room

to check in even slightly early costs 15 and a late check out

ntil 12) costa another 15

short bar opening times! very good central hotel

no laundry service . menu should be more varied especially the salad options .

i would also provide laundry service

breakfast was buffet style and offered a full range of options

wifi on first floor not that strong in room 23

we also couldn't get the wifi to work to access youtube

possibly because it's near the laundry

room myself housekeepers not wearing pep at all bedding towels from various rooms put in one laundry bin instead

bed comfy tv and wifi services were great nice and quiet easy to sleep

breakfast excellent

, the bar and restaurant were massive and airy, so refreshing

there was no laundry service at the property which i personally consider as essential (it is possible given

to a fast food restaurant and the bars pretty neat and quiet ,great for a business stay ,for kids the places to

parking easy

easy to find and close to local pubs and restaurants , bar and breakfast area clean and modern.

comfortable, clean, good parking and great staff

quality for 4 star laundry & service room outside our bedroom 135 noisy early morning fittings poor no bath

food arrived about as fast as it took to walk to kitchen and back to table

lovely pool and steam room.

spacious room with lovely breakfast and good gym and spa facilities

we had a meal in the bar on the evening, food was lovely, service great and price was good

small grotty changing area, tiny shower around 6 inch gap wiggle room around me, no complementary laundry bags

example: white van man turns up outside hotel main door at 08:30 to return clean laundry and remove dirty

nice position with pool

we ordered room service, which was prompt and delicious

wifi was a little slow

the bar was great, lovely staff who couldn t do enough for you,the food was decent and plentiful

pet smell in the room, parking fee and road noise from the a45

good lighting in the room, free wifi, a clear tv were all positives

i asked for a bottle opener and the bar staff opened it for me and offered me a glass

food aimed at children had to have adult meals needed smaller portions aim at kids