the pool and spa area is in need of renovation - i believe these are already planned for future

welcome pack would be good also with butter marmalade etc and info on the hotel and times of pool gym opening

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

was first class for breakfast, evening meal we had was the early dinner 3 course with house wine, great value

doggy friendly with a pet bed bowls and a treat for my fur baby

wifi terrible connection, and netflix didn t work on tv

log fire and leather sofas to sink into in the bar area

evening meal menu was extensive and choice of breakfast was superb

it was my birthday and the staff arranged flowers, drinks, a picnic basket and rose petals on the bed

laundry service was poor

the spa and pool was lovely, again very clean and staff

only thing i can complain about is that the pool bar was shut for over three hours while i was dying for an

a breautiful countryside / golf course location. the staff were excellent.

good breakfast selection. lovely view from room.

the staff were very welcoming and evening meal and breakfast great

the breakfast waa fine good choice and well cooked

bar and dining area

nothing really. if its busy parking could be a problem.

brilliant place to stay, room was extremely clean and spacious, breakfast was top notch and the owners and other

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

the bar and bistro staff were lovely, nothing was too much trouble

big, comfortable bed. early check in.

evening meal wasn't hot bar closed to early

the room service menu was very comprehensive and didn't disappoint

great service the stables restaurant and bar was amazing, food was top class as was the service

beautiful room (102) very comfortable bed easy parking

staff friendly - accommodated a late check out and were very helpful

and requesting, although it is not available during the night i found it scary going through the kitchen area

free wifi

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

brilliant staff both on reception and in the bar :)

love the fact it's pet friendly x

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

wifi wasn't free

kids menu

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due

loads of stuff to choose from the breakfast bar area

parking behind

wifi wasn t great and bathroom light didn t work

very laid back atmosphere, free parking, what more could you expect

wifi was shocking cleanliness was poor

quiet clean and safe. good parking.

cheap price, clean room, convenient location, easy parking, friendly staff

parking - more than enough location - close to city and a1 staff - are amazing and always there is

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a

lot of parking spaces, even during busy season

parking rooms bath in room

good wifi comfy bed, good beer in bar at a reasonable price. friendly and helpful staff.

convienient location, good bus services to the city and the metro centre. free secure parking.

price. staff. location. parking.

there s a bar downstairs where you can relax on an evening

there was no wifi connection in the room

would have loved laundry facilities but that s me just grasping at straws. it s excellent

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

nowhere to wash clothes. no public laundry.

breakfast is a necessity for productive day and holiday inn never had failed me

as a member the early check in and late check out was a massive bonus

the breakfast was included and was self-service

breakfast was absolutely lovely. so fresh

staff and laundry

next time i will order something from the kitchen and avoid the

fast room service

access to the swimming pool and gym facilities

good facilities, excellent breakfast and overall nice hotel

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

both bedrooms ensuite, relaxing lounge nice kitchen

wonderful lounge with fully equipped kitchen

coffee at breakfast was poor. bar shut at midnight.

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it

staff and laundry

choice of room service food on the 24 hour menu

staff excellent friendly breakfast yummy

great breakfast room service

great room, bathroom, wifi, breakfast and dinner

customer service, from reception to bar to breakfast staff

late check out was bonus and well received

the bar area was lovely for an evening drink/ meal

wifi a bit slow. no seeds at breakfast.

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

good gym facilities

gym is well equipped

breakfast - fresh waffles machines made the kids delighted

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

a little bit on the gym and bathroom sliding door privacy.

bunk beds for the kids in a separate area, good facilities

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

the gym was excellent

the hotel clearly has wifi but

very modern & staff were lovely. the food was really nice! & the room service was quick

wifi and tv were poor quality. not clear how to access radio.

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

breakfast and evening bar excellent

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms,

centrally located, quiet room and excellent breakfast.

lovely rooms, lovely bar area and great, friendly staff.

parking facilities also food and service was great had lots to choose from on the menu

good wifi despite the thick walls and the place has a lot of character

wifi was a problem having to log in each time. no charging points for ev cars

room service would get a 10/10 from us

it was windy and it was really noisy from the chimney in the room fireplace

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a

closing at 10pm and extremely limited room service (choice of 3 sandwiches only

location. breakfast fantastic

chavy types at the bar screaming kids in the bar

gym has deteriorated since i last went

the hotel was immaculate and the staff were very pleasant. the breakfast was brilliant

there was no free wifi

e sauna steam room pool and jacuzzi

room was spacious, clean and wifi working well

free wifi

food and drink was ordered and brought to the room with room service as i didn't want to eat in the crowded

lovely hotel very friendly staff. lovely breakfast we really enjoyed our stay

area was a bit close to the bar and i am not a fan of loud music

friendly staff, nice well appointed room and a warm cozy atmosphere in the bar and dining areas

staff attitude excellent and food of a good quality with plenty of choice at breakfast and for our evening meal

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

no breakfast option for room service.

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

couldn't get the hotel's wifi to work and my room may have been a 'black spot'

going across the road for breakfast

lovely staff. comfortable bed. breakfast was lovely.

parking is a real problem

breakfast excellent, room clean and very comfortable excellent ensuite

nice bar with a good selection of drinks

seeing laundry being brought in thru the main doors in the morning

the parking!

parking a bit tricky but again staff help with that

however, there is parking on the road for just 1

the noise from the other guests. kids running about

free laundry

staff were helpful and friendly and having a laundry room helped with 3 young children

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

there is laundry facilities

laundry room has no venting

location and beautiful view. song birds right outside window. laundry service.

large room, everything clean, attentive staff, laundry service and delicious breakfast!

laundry service was provided upon

they also provide laundry service

the breakfast was lovely

kids pizza didn t have much taste either

kids loved the pool and the

kitchen staff were excellent

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally

room service left over trays and items from night time orders were still outside room doors (in

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

size of the room was good, coffee and tea facilities were great, room service was prompt and good

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

14 for daily parking extortionate and ev charger feeble. park next door half the price.

breakfast had so much choice

location, room was spacious, late check out

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

woken up early by their laundry deliveries and loading

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

twice no butter arrived with our meal/ breakfast but we got charged for room service

good breakfast, fantastic views over the golf course, very impressive & historical building.

friendly staff, pleasant surroundings and rooms, good food, easy parking

was able to book room service which was quick to respond

also when i ordered room service i ordered a large bottle of still water which did not arrive

very weak wifi

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

staff couldn t have been more helpful with check in/check out, room service etc

drinks i have bar expensive but to be expected.

the wifi didn't connect at all and staff never offered much help in this

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

worked intermittently due to poor signal and wifi didn't work first day

everything except the wifi

much more space and with a kitchen you can make some tea or coffee or even cook

two bedrooms, one of which had the tv, sofa, kitchen and we also had another area with armchairs

only issue i had was that the wifi didn't reach my bedroom, but for most of the day it was easy to use the wifi

kitchen facilities and tea and coffee

fab location five mins from centre. citypubhotel bar and staff fab also .

poor wifi signal

add ons (e.g. breakfast, laundry) not the best value for money

great pool for the kids, lovely breakfast really helpful staff when we requested a room change.

the kids really enjoyed the pool

location - close to centre. good food in bar and breakfast.

the menu did not present healthy options for kids so we only ate in the hotel one evening.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

poor wifi connection

room service was brilliant and staff friendly and helpful

breakfast was nice plenty to choose from

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

room at the back turned out to be above the hotel s laundry facility which went on all through the night

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

breakfast was excellent and again staff gave very good service

location and breakfast

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

small bar area.usually croded

clean, early check in possible, good location, nice rooms, easy parking.

great for early check in at airport. food and bar good. reasonable prices

excellent service at breakfast