staff at the laundry room outside the hotel were making a lot of noise at 07

very attentive, free hotel parking, free wifi, good quality food and drinks , comfortable room good selection

amazing staff spa bath

great food, friendly staff, plenty of parking, lovely wee village, nice relaxing garden area.

wifi is good, parking is easy and visiting the observatory was very enjoyable

clean, well decorated. beautiful listed building with bar and restaurant on site.

food in the evening was out of this world and as regards the breakfast that was amazing and set me up for the

scott in the bar looked after us really well

parking off road right outside

we had a meal and breakfast and took a packed lunch too

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing

clean, comfortable bed and bedding! very accommodating for very early check in.

the kids had a great time and described the stay as a wonderful experience

there was parking it was under trees

had a large room in a nice old building in a quiet country setting with private, safe and secure parking

adding a touch of light between the parking and the entrance will make the whole thing perfectly

much to dislike,lovely scenery, maybe one small moan,parking in the towns around is a

location for my needs, tricky to find and parking could be difficult but fantastic room, will be back

the chance to have laundry washed and a packed lunch made for a long walk the following day (pennine way) were

the warm pool is a good size and welcome relaxation after being on the moor, but it's functional rather than

no room service

i was so looking forward to country sidelk swimming pool

extensive choice of breakfast options

very handy having the drying room for laundry and wet hiking shoes

the inn has a warm room which was very useful for drying our boots and socks, and offers a laundry service at

room, good facilities including drying room/laundry service, close to hadrian s wall path, good food

plenty of free car parking

the breakfast was great, top quality and great service, the ladies were exceptional

seeing laundry being brought in thru the main doors in the morning

parking was a little tricky when we first arrived

no information in room with details of phones, wifi or how to use tv

street parking available outside hotel on timed meters until 6pm

the parking!

look for the white lined parking bags, they're free for 24 hours

going across the road for breakfast

super friendly staff, great beers and breakfast in morning was fab

booked a pet friendly room gave our details and turned up 2 b told no pet friendly rooms available

parking is a real problem

i had a large party for lunch and they easily accomodated us all even with kids and a dog in tow

overall we were very pleased with this hotel and are considering rebooking and bringing the kids to have a

not easy to find parking

parking was a bit tricky but a large car park is a few minutes walk away.

area was a bit close to the bar and i am not a fan of loud music

location, easy parking

maybe some yoghurt at breakfast might have been nice but this is only personal preference really

the fire in the bar was always blazing

breakfast was filling with a good range and friendly staff

wifi did not really work out the back or in the room but i had mobile data, so that was not a big

the following day we had lunch in the keepers golf club

there's a lot of wildlife to see by the golf course as well

menu and the library was an excellence place to sit especially in the bay window overlooking the golf course

great breakfast & fab restaurant

the room was large and spacious

only the wifi you could not log on with the password they supplied.

free wifi

great location, nice rooms and tasty breakfast

the wifi was terribly inadequate

plenty of parking, well tended hanging baskets adding to the attractive

the bar of the hotel had a vibrant community with cheap drinks and pool

place is in a stunning location, the rooms are really well decorated, the food is brilliant, the bar is well

it was nice to relax in the bar with a pint after a long day

good locals in the bar made my stay

dining or drinking options, but that wasn't rogers fault as the kitchen and bar staff left during the covid

laundry service was poor

pool is great for the kids, and general hotel is lovely

ev charger was very welcome

and cheerful, and ready to help, georgeous layout with all the seperate rooms and corridoors, kids loved it

the bed was very comfortable, the room was kept clean, the staff were helpful and friendly, parking was plentiful

accompanied by two small dogs all our meals were taken in the downstairs bar with us generally being the only

gym is very very out staff which surprises me considering how nice the hotel and pool is

stayed here on our wedding night the bed had heart shaped in red petals and we had a card to congratulate us

would have been helpful to be told what time food service ended which included room service.

good parking for large vehicles highly

paid wifi - the only bad thing.

we had a bar meal it was delicious and also a drink good price

room very comfortable and pet friendly

there was no menu in the room so i was unsure if room service was being served at this time.

desk staff even commented on my nice pen as he wrote down the wifi passcode

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

convenient to airport, lovely staff, bar facilities

great for early check in at airport. food and bar good. reasonable prices

i’d prefer ordering breakfast from a menu than a buffet with over cooked food.

nothing to dislike. bar downstairs convivial but as usual fairly costlyud83eudd37

room service left over trays and items from night time orders were still outside room doors (in

wasn't picked up on room service as we paid extra to have in room came and was rushed just piled on plate, never

free wifi

good size room with easy access to wifi all over the hotel.

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

kids running around in the corridors late at night parents fault not the hotel a member of staff

very good, the hotel was great, there was plenty of car parking with cameras for security and the wifi worked

i hate to think of all the wasteful laundry that will be needed

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

very accommodating for both us and the bairn, beds extremely comfy, rooms tidy and loved the fact kids were

watching members twist about the kids having fun in the pool on the monday morning

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

an indoor pool

pool and spa facilities, helpful staff and rooms were very comfortable

big, clean rooms, nice bar and leisure areas

super clean, nice and quiet, lovely gym and pool. hot tub was amazing too.

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

room access through laundry and far from main entrance

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space

golf availability was a bonus

we were in was very comfortable and impeccably prepared too, with easy access to the reception, bar and restaurants

golf course in hotel grounds

find someone parked there when returning from trip out, to be told its probably someone playing golf

wifi was very poor.

comfortable rooms. stylish hotel. great bar area. great stay.

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

and spacious room, lovely shower, plenty of parking, fast wifi and very convenient for the bus into the centre

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

loved the kitchenette and the bed was comfy

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

nowhere to wash clothes. no public laundry.

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out

wifi reception ok and easily available

rooms were perfect along with the breakfast ! 54 for 2 adults and 2 kids fantastic value

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

staff and laundry

wifi - password given didn't work

bar food was excellent, and staff very polite and attentive

wifi was really fast and didn't have any connection problems

staff excellent friendly breakfast yummy

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

decent size room, good wifi, gym on site even though small

maybe pancakes for kids,chocolate sauce etc( they are on holidays also ud83dude06)

there was also entertainment in the bar whilst we were there

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

went well, just our timing on breakfast as some items were missing, or the kitchen had runout

is in prime location for nightlife in newcastle, was great value for money and a unbelievable breakfast

the wifi wasn't working, however there is so much to do it wasn't really an issue.

wifi was excellent as well, hardly dropped at

staff and laundry

kids in the pool

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in

great value and excellent room and breakfast

no menu in room and room service a little slow

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

the bar prices are excessive.

wifi seemed solid and fast enough for work - email, zoom

late check out on sunday was particularly good

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

was in a great location just off the main road ,and ample parking, just what you need and want rooms were large

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

exceptional property, great location, good service, easy parking

place, well positioned, quiet and comfortable with excellent facilities including ample parking

i completely understand on the bar purchases & room service, but not for breakfast

breakfast was absolutely fantastic and the staff were so accommodating and

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

probably is from the laundry but it s not pleasant

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

everything in the hotel is excellent. i would like a more secure and consistent wifi service.

they offer room service upon request

very clean and well laid out and the kids had separate single beds

the bar area was lovely for an evening drink/ meal

customer service, from reception to bar to breakfast staff

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our

could do with a refurb and gym was too small

clean room and good breakfast.

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

bar service was very slow. just needed more bar staff.

the area is absolutely not suitable for kids with the pubs and clubs within such close proximity- each time

free parking, privacy and no pressure

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

really liked the parking at the back and the decorations

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

such a convenient location and the spa was really handy too

the bar is just beautiful, the staff were really friendly and welcoming

was pretty much perfect except wifi is very poor (and has been every time i ve stayed here).

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

well equipped and laid out gym

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is

the bar was card only. cash is freedom. we need to still take cash.

wifi was less than good and non existant on our 9th floor

again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

bed, clean room, prompt and efficient room service breakfast

the location was excellent. the wifi was good.

much more space and with a kitchen you can make some tea or coffee or even cook

logging into the wifi was brutal

wifi, no chair in the bedroom

telephone system for requesting access codes the wifi password left in the apartment was out of date the kitchen

very good transportation nearby free laundry

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry room has no venting

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

gary, the bar manager went out of his way to help

only one fast ev charger, which i struggled to get on as always in use

cleanliness of hotel, free wifi and comfortable rooms

quick, early check in. it was clean.

the laundry service was good

room with lovely fresh laundry

no laundry bag in the room, and only one shortbread on the tea tray

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

the courtyard for pre dinner drinks and bar are was very comfy

earlier check in options even if pay a little more free parking more room service options

drinks i have bar expensive but to be expected.

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

room looked onto laundry trollies

we had a great stay and staff very friendly in the restaurant, room was absolutely immaculate and spa was

hotel was clean , easy to get to and plenty of parking

access to the gym and pool as part of the room is great

it was dirty, tiny and full of kids dive bombing into the pool

also, the laundry was clean and fresh

wish the bar was opened all night

wifi signal was poor

great location, plenty of on street parking

price of my pet dog was added to price of accommodation on arrival