killed a roach in the bathroom. parking lot and driveway were in horrendous disrepair.

stated microwave there was none, no breakfast, room had cobwebs, didn't look to have been vacuumed, furniture

breakfast was minimal at best

and unable to communicate well bathroom not clean,falling apart, towels had stains on them, breakfast was bad

what breakfast???

i had to dispose of my dog's waste bags in an indoor trash can by the door next to the laundry facilities

i used the laundry facilities, it worked out ok

very convenient and pet friendly

and being pet friendly was especially helpful

parking lot was well lit

is the first hotel that i seen with free laundry free washer and dryer that you can use and that was all nice

wifi was iffy, it kept cutting in & out, i had to use my phone as a hotspot

a bright parking lot light shining through the window at night.

there is also a conference center next door with a huge parking lot that is perfect for us to meet and trade

i enjoyed the hot breakfast and heated indoor pool.

pool, fitness room, breakfast, laundry room were all amazing

laundry room detergent dispenser is managed by a third party and ate my money (was out of

minimal supplies: no conditioner for shower, no plastic laundry bag, etc

water stain in ceiling pool and gym closed breakfast was unacceptable for the price i paid

quick check-in, parking, and available luggage carts

3- after 4 no laundry, can not request wash rags, towels

hallways by laundry smelled really really bad

3- after 4 no laundry, can not request wash rags, towels

breakfast area too small not much variety

it was really noisy with people yelling in the parking lot late at night and people running up and down the

laundry & cleaning staff very pleasant

pool is outdoors, small, and provides the sort of swimming experience that only small children are

pool was closed. bed was not comfortable.

pictures showed an indoor pool which they did not have.

we are at times where breakfast doesn t have the variety that used to due to our new normal, however i do

delicious sausage & gravy with hot cup of joe for breakfast

good pet friendly hotel for the price you pay

the second floor ice machine didn't work they could have more gym equipment f

pet friendly

very clean and comfortable. breakfast was great.

sucks if a lot of kids want to go swimming at the same time

workout facility, pool, breakfast included was very nice

breakfast was great

the parking lot was very well lit at night which is much appreciated

sucks if a lot of kids want to go swimming at the same time

all the amenities for the kids pool, oversized jenga, pool table

pool was a little cold

desk lady went out of her way to help us find pet friendly restaurants/things to do

clean and modern great breakfast

the breakfast was good too

the stain on the carpet looked like puke. the breakfast was not very warm

swimming pool water and pool room were way too hot

cleanliness and really nice staff. good breakfast also

no towels at the pool

bed, and spa tub, and pool

great location with plenty of restaurants around.great breakfast options

breakfast was great

indoor pool and outdoor pool too small

could have been a little better breakfast. but other than that, it was a great place to stay.

breakfast was missing juice

the full kitchen in the room

did not appreciate a $75 fee for a pet

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

otherwise, the room was great, loved the kitchen/dining area

by the time i got one, we were running late and missed the airport shuttle

breakfast....need to more

air was off when we got there so room was hot. pool area was dirty from the night before.

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

few parking spaces in front of building

free parking, excellent breakfast and courteous staff

they did not even do room service for a

they got me an uber because they didn t have enough staff to shuttle me to airport

no quarters available for laundry facilities.no vending machines.

pool room was very hot

the pool was a little cold

with 2 kids with us, the deadbolt on the door didn't lock either

breakfast

laundry facilities are good

guest laundry machines were few

the only problem was their laundry facilities or not working if they have been working they would have got a

on site laundry and 24 airport

very cumbersome to do laundry to get change from desk and 50% of machines were down

laundry room could have been closer

roaches. laundry room always out of order

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

laundry room price

free wifi was good,

but no laundry facilities the dryer was broken

microwave and no laundry area, and staff at front desk is very rude

questionable activity going on in parking lot late at night

they do allow pets so perhaps someone's dog slept on that bed

many many homeless asking for money and one pooped in the parking lot

laundry hours

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room

was no mini fridge in the room there was no guest laundry i put on website breakfast was

stains on laundry

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

laundry room although it's indicated on their list

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

check in left me with one of the rooms next to the laundry room

the pool was amazing, super clean rooms and awesome staff. would definitely stay here again.

updates in rooms. indoor pool.

pool was dirty and it got worse after the grass was mowed

the parking is very limited

great morning breakfast too

great breakfast selection esp

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

clean and friendly service by all staff! breakfast was fresh and tasted great!

the breakfast was ok but could have been better

the pool

the room was very nice and it was a great stay and plenty of parking

location electric charge breakfast great front desk and maid staff.

breakfast was great, ac cooked the room wonderfully, the beds weren't very comfortable but still

breakfast was better than expected

the shuttle was awesome, drivers super nice

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

limited parking. the hotel is a little too pricey for what it is.

the shuttle takes you to the airport as well as a selection of local restaurants

we were there for a volleyball tournament, and the shuttle service to and from the convention center was

i had an issue getting my laundry cleaned, it was never sent out.

the service at the bar in the bistro on wednesday night 10/24/19 was excellent!

it because i was just involved in a domestic abuse and needed somewhere to go with me and my two kids to stay

and room service was knocking on the door 3 hours before check out

pool was very small, no complimentary breakfast

my room, the pool, and laundry room was clean

a couch in the sitting area was great for the kids to hang out on

parking was limited, but a large event was going on. and surprisingly no one got towed.

the breakfast was delightful

room was spacious and we didn t feel crowded with our 3 kids

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

the breakfast buffet and the staff were wonderful. it was clean and comfortable.

my kids no longer eat off the kids menu, and the adult menu did not have a good selection of kid

bummed their pool wasn t open

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

i also like the laundry room

like the space kitchen but no utensils or dishes due to coronavirus free laundry

clean hotel love the kitchen and free laundry room

have a laundry basket with extra towels in front lobby for guests

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

like the laundry facilities

room very clean, laundry facilities good

laundry services is located in the most unsafe area of the property and has no cameras for safety

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

it was clean and there was a variety for breakfast

was way overpriced and no parking because they were selling parking spots to concert goers

needs indoor pool

supposed to have a laundry center but it was non-existent yet it was in the room info

needed to do laundry and it was no charge, wow, this was very good, never ran across this

there was a laundry room or storage room nearby

to find the water fountain needs to keep clean the guest laundry room and washer door was

was no clean towels available there was only one person doing laundry for the entire hotel

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

then when we leave he s in laundry room just looking at us

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

overall it wasn't a bad drive over but parking can get pretty full if it's raining, it would have been nice to

a mother with a child came down late for breakfast, and the kitchen was closed

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

saline pool, kitchenette, free breakfast, comfortable bed and pillows, patio, modern decor.

the staff was great! breakfast was good with many options. 24hr shuttle within 3 miles

close to churchill downs and the shuttle driver duwan (sorry on the spelling

liked that they had coffee at all times of day. had a place to do laundry if needed it.

didnt wake up in time for breakfast nor did we make it to the pool so all i can speak of is the staff and room

great breakfast over all just a great place to stay and i will absolutely stay again

the fitness center was so bad and the treadmill didn t work

breakfast was great

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

then to find out the facility was not having breakfast they had to close down including the gym the people at

parking, quite room.

would be good if had more options for breakfast and wifi is open its not secured connection every time need to

this is the weekend fir big basketball tournament and not having the laundry option was

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

kids eat free breakfast

friendly staff very affordable close to water park we travel with our grand kids breakfast was good especially

the hotel know that when the last shuttle left there were still 8 of us left to pick up - 3 were kids

the pool was nice and big for the kids and other guest

being rude to me is one thing but my wife and kids, that's unacceptable

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

booked here so my kids could use the pool. pool was gross, not clean at all

the free shuttle to kentucky kingdom was also a huge bonus

we did not use the pool or anything like room service or laundry

we weren't notified prior to arrival of ongoing construction and parking was limited.

limited parking

location, awesome staff, shuttle

very clean hotel. the bar was nice. the beds were comfortable.

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

much activity, there was a disturbance with another guest having their clothing stolen from the laundry, the

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

i liked the bed and the easy laundry with soap at the front desk $1.00!!

dryer in guest laundry not

the laundry room could have been bigger

the laundry facilities are super helpful

quarters to use laundry facilities

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

the room service was not done after first day

pet-friendly and hot breakfast offered.

spelled of dust/smoke, no hot water on arrival, gym closed, area just outside hotel had what appeared to be

pool area smelled super strongly of chlorine. eye-watering.

convenient location, good breakfast selections, very clean and quiet.

advertise with a full restaurant and bar but actually have no restaurant or bar

late check out was very helpful

the breakfast could have been better.

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

indoor pool, comfortable bed, convenient location, great value for the price, rooms with small kitchen

the spa tub can be cleaned a little better, check out at 11am instead of 12

was able to do my laundry and relax before my next job! i need rest!

laundry room was woeful. rooms could be cleaner. office not open until 11

laundry facility on site

laundry facility was convenient

the laundry

parking was convenient

just local channels was a little off and also breakfast options were too less

the breakfast was fantastic, filled with plenty to eat

gym running treadmill is too old and cranky (unstable), not enough space around it to stretch

breakfast could be a little bit better with more options

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

staff pleasant and helpful, parking great one level. laundry facilities great.

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

laundry facilities no option for single load packets to buy

opened the door to find lights on & the bed linens in a mess & a pet sign on the door

no bag for dirty laundry in the closet like most places provide

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

laundry machines were down and lack of drinking water in the vending machine

the guest laundry closed at 9pm which i think is too early

breakfast was amazing withblots of options.

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

was located beside laundry room and it runs all night

the kitchen was the best part and laundry.

laundry sat in the hall for 5 days

not find one room just to find out it was in a complete separate building across two different parking lots

laundry room inaccessible

breakfast was mostly cereal, milk, and apples. it was adequate.

i want breakfast

the staff was mean and rude about everything we did. paid for a pet fee and still got in trouble

spacious rooms pet friendly convenient location excellent staff service

the laundry/vending area was nice, but only had one washer and one dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry facilities didn't work with a normal load

on site laundry

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

the room smelled like dirty laundry. not a happy customer.

outdoor pool and has coin laundry if needed

laundry not working properly,they said deluxe breakfast but only bread,cake pan waste breakfast

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

the bar and the staff

price was good, pool was fun and great for the kids

in the rooms, bar across patio door was broken, renovations everywhere

are no security cameras outside to cover the parking area

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

laundry was free if you had own detergent

i really enjoyed the amenities such as the bar, pool, and room service

the lack of pet fee information available until we got to check in

yet the clerks would not remove the charge for the pet

the pool needs extended hours

facilities: laundry room as very satisfactory

and marie, it seems as though marie, the kitchen help is the only one who ever remembers us

the hotel no longer equips the units with kitchenware, but will if asked

no flat bench in the gym, elevator was down for a night, the property was decent but the surrounding area was

pool was down

good facilities, especially the laundry room

laundry area was cool

loved the laundry facilities

if i needed to do laundry, they had machines on the property

laundry room was very spacious with many washers and dryers

they are white so i assume bleach is used to wash the laundry

walk to the casino is too long for us old people and to rent a scooter you had to walk a block into the hallway

not enough of non smoking section

had ordered room service i attempted to cancel it via the 4 digit code the screen displayed and was unable to

loved the hot tub, very nice room with a good view. attached to the casino

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

pool was closed for maintenance off and on, so my kids didn't get to swim, but it did not sour the experience

seating area with fence around it was great for us and our dog (pet fee applies)

the location, cleanliness, and staff was nice. breakfast.

the parking lot was crowded and small.

the gym and pool aren't opened long you would think that adults would be okay in these areas even at late hrs

pool and hot tub were nice and the room was spacious and clean

the pool and hot tub were kept clean and tidy and the coffee in the lobby stayed stocked up and ready

breakfast was amazing each morning and my kids love having the choice between all the options they

the dryer took 3 cycles to dry a normal size load of laundry ($2 each time)

tv in room broken, ice, laundry on floor broken, had to switch rooms at 10p

large vehicles with trailers, work trucks etc parking cross ways along only entrances blocking sidewalks etc

there wasnt any breakfast

there is a additional pet fee.

we tried to do our laundry but there was a problem with the washer

the pool was something i would not have allowed my kids to even my parents to swim in

breakfast was disappointing- limited choices and turkey only provided

great breakfast, friendly staff, nice pool, clean room

people gathering in the parking lot all night, yelling and laughing

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

great location. clean and comfortable rooms. nice fitness center.

maybe thats not a thing these days to get room service

i would love it if they ran a shuttle after concerts

lab the shuttle bus driver was superb guiding us around the town

laundry area, friendly staff, good location, room ok, quiet in my room, everything you need is near

no laundry soap on site

breakfast was a little weak!

parking

the breakfast could have been better.

the pool was very cold.

pool was not very nice could have been better if it was ready for us before we got in the chemicals

the pool was quite small and the basketball court was as well.

pool was great, the free breakfast was more than expected, the room was awesome, the staff were

nice full kitchen

saw the workers smiling and laughing while working folding laundry

parking lot was very tight

not great parking

overall super nice, staff was friendly and the breakfast was a nice selection.

gym was smaller but the pool was heated with a large hot tub. so just shifted to a pool workout.

was a large party on our floor with multiple children who were local utilizing the pool

i can say the the room was very nice and we were very appreciative that it is also pet friendly

bar was closed on sunday

he asked the front desk to use the gym and explained why and was told it s closed and lights are off all the

the kids enjoyed the pool

fitness room and small pool, superb laundry

the pool could have been warmer

wifi and cable was nice and it was clean and spacious for the most part

it is pet friendly, but

ana from kitchen and the amazing group helping her in kitchen as well

not clean , did see a couple ants , tv was small , room and bed were very small , did not have laundry facilities

room was located across from a very noose ice machine and laundry area that did not have any door

as we were traveling with our 4 kids that wasn't great to hear when arriving at 12:30a, exhausted from the road

the quality and selection of the continental breakfast was not very good.

plenty of parking and green space to walk my dogs

there's only 1 washer and 1 dryer but was still nice to be able to do laundry during my stay.

we were told immediately that their laundry facility did not work so my brother had to leave at 10:30 at night

we was given a laundry cart

was really nice that the laundry was there and also the exercise room i really enjoyed that and the rooms were

nice having laundry facility and detergent available

everything from the parking lot to the road was well it

liked it had a gym

it was hard to get onto the free wifi

it was very clean and breakfast was amazing!

breakfast buffet was good, with enough protein

guest laundry also a bonus

close to riverfront, 4th street live was two blocks, the restaurant and bar

i used the gym in the morning, which was clean, easy to access and available 24/7

the gym was great. rooms were spacious and comfortable

pet friendly but didn t really have any grass outside of hotel for our dogs to go to the bathroom

the breakfasts were terrific, and i love that there is a laundry on site

laundry facilities were out of order the entire 10 days i was there

laundry not in service copy machin not woking one day ni bread next day toaster is broken and no

the only other frustration was they have coin laundry but do not have a change machine or have any change at

i had to say anything, i just wish the laundry facility had the ability to pay with a card instead of quarters

some trash outside and near laundry

minor issues really, the laundry room only has 1 washer and dryer & it costs $2 to wash & $2 to dry

it had a fresh laundry scent aroma that was very inviting

maker looked dirty, ice machine on 1st floor out of order, laundry room out of order

indoor pool. laundry room available to use.

was talking on her phone and to the other housekeeper in front of the elevator and ice machine/laundry room

at this price level, guest laundry should be no brainer

there was not laundry or working ice machines on all levels

pool was closed, and my kids really wanted to go swimming, so the staff called the other hyatt downtown and got

for a pet fee is ridiculous

laundry room was closed

didn't like that when you tried to do laundry you have no way to get change at all i think you really should

the pet rate is excessive at $75 per night, that is half the value of the room rate, how about a $75

clean room. friendly staff at front desk and excellent breakfast.

comfortable bed; great hot breakfast, good location.

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

it was centrally located. the restaurant and a bar was within the facility.

couldn't use the wifi

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

loved the room and the bar on the 6th floor with a nice view

the downstairs bar was closed and the breakfast wasn't advertised well

clean. birdies. valet personnel helpful. pet friendly.

lovely clean comfortable rooms in trendy neighborhood. great beds. pet friendly.

petty but

it s right across the street from a 3 am bar and it was very noisy and woke me up.

didn t know that we overlooked a bar that played loud music until 1:00 am

i wish this hotel was pet friendly.

breakfast, bar and workout facility was very good.