location, laundry area, breakfast, hot coffee, comfortable rooms.

across the hall was the laundry and maintenance room

then when we leave he s in laundry room just looking at us

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

and there laundry service is kinda on the high side which i just walked across the street

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

laundry room needs to be cleaner

full kitchen and big desk

everything the full kitchen was a surprise

they didn't even charge the pet fee because he was so well behaved

decent fitness center

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

wish the bar would have been open so we could of had a night

pet friendly, which is fine

the entire room reeked of pet urine

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

staff pleasant and helpful, parking great one level. laundry facilities great.

laundry facilities no option for single load packets to buy

staff is pretty friendly, the kitchenette came in very handy and they even offer pots, pans, dishes and utensils

room very clean, laundry facilities good

have a laundry basket with extra towels in front lobby for guests

laundry services is located in the most unsafe area of the property and has no cameras for safety

like the laundry facilities

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

we enjoyed quick breakfast at the cafe and loved the rooftop bar for great cocktails and atmosphere

the bar genevieve is a must

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

petty but

staff and location were great. please drink with the bar tender.

check in as well as late check out

early check in as well as late check out

gym facilities well equipped and well maintained

clean hotel love the kitchen and free laundry room

i also like the laundry room

like the space kitchen but no utensils or dishes due to coronavirus free laundry

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

the gym had all the required equipment, a swimming pool, and laundry facilities

the gym had all the required equipment, a swimming pool, and laundry facilities

loved the full kitchen that was available, along with plates, cups and utensils

breakfast wasn t the best

i like accommodations in the suite, very comfortable with kids

coin laundry available for guests, with new washer and dryer

the laundry/vending area was nice, but only had one washer and one dryer

on site laundry

laundry facilities didn't work with a normal load

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

breakfast was plentiful and hot

room was a nice size with kitchenette. close to shopping and restaurants.

seating area with fence around it was great for us and our dog (pet fee applies)

the breakfast bar and the ordering service was excellent

the pool was closed

were not very comfortable, for the price it should include breakfast at the hotel restaurant, the pool was a

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

bed and pillows are amazing, bar is great with wonderful staff and they make a helluva old fashioned with

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

room comfortable bed location to downtown louisville pleasant staff, especially breakfast

pool closed.

in the times ive been able to get early checkin, late check out, extra parking for family

had no issues or concerns the entire time i was there with my wife and 3 kids

inside swimming pool was also nice and clean

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we

a lot of kids

no 24 pool access

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

kids like the waffles for sure

billy the bar tender was great . :he suggested several restaurants around that were excellent.

the breakfast was great for families with kids.

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

pool closed at 10

indoor pool (which we didn t get to try)

everything! breakfast was amazing!

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

love having the restaurant and bar onsite

checking in they then added hidden fees of $75 for our pet, though advertised as pet friendly, and then $16 for

was small (we had a king), bathroom was good size, restaurant was slow, bar is small but friendly, hotel staff

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

they had a huge bathtubs with jacuzzi jets. lots of parking and a lovely pool.

food bed hospitality pool wifi

laundry facilities are downstairs with a great-looking fitness area

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

there was no pool or anything for kids

pet policy and how they interacted with all the pets.

this is the first hotel we have stayed at that had games in the lobby for the kids

the restaurant and bar downstairs were outstanding

best hotel lobby bar we have ever been to

gym was great, as well

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching

location , room, restaurant was amazing .. room service, the location

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

room was excellent, breakfast was wonderful and the staff very friendly

this hotel is right at the entrance, so we were able to walk over and save money on parking

parking lot unsecured

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

there were also no laundry facilities

great value / nice hotel/amazing gym

last year, the pool was open. yes, we froze anywhere outside the water; with kids, it was great!

so i had to swim laps, exit the pool area and go to the gym for water, and then walk back to continue laps

loved the bar soap

comfortable beds and great swimming pool.

breakfast made to order clean pool the kids enjoyed

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which

web site advertised a bar and restaurant

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

there is a bar and a starbucks inside the hotel which was nice

kids enjoyed the indoor pool

had a roll away bed (that literally was almost the size of a full and was so comfortable for my kids it fit 3

manager of the front check in was absolutely amazing to me and my kids i wish i remem his name, the manager from

t do more laundry

it was great having a kitchen to heat up food

pool was open

full kitchen was wonderful as well as room size and layout

no coffee and water in lobby, breakfast is so so.

the pool was quite small and the basketball court was as well.

breakfast was good

easy to access, plenty of parking

pool slightly small

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

i would have liked for them to have a guest laundry room

no hot tub or laundry area for guests. not really really a relaxing place.

the pool was disappointing, no laundry, no room service.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

there was a middle school beta event going on and all the hotels were overrun with middle school kids

overall a nice hotel. pet friendly with no additional charges is a bonus.

well thought out adjacent to the indoor pool

i like how they had a gym, pool and open bar for people to enjoy a nice drink and relax

no room service no housekeeping

loud, wet children running by the elevator, which is too near the hotel pool area as it is

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

great location. clean and comfortable rooms. nice fitness center.

room service breakfast (eggs, potatoes, bacon) could have been better.

check in, valet assistance, restaurants staff, and the ladies for my room services.

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well

guest laundry also a bonus

pet friendly but didn t really have any grass outside of hotel for our dogs to go to the bathroom

this hotel, restaurant and bar certainly delivered

great location. easy walking to downtown, free ev charging.

i used the gym in the morning, which was clean, easy to access and available 24/7

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

breakfast was outstanding

a premium room also guaranteed premium wifi - we had no wifi at all

from there, there were room service trays sitting outside of the rooms from the night before i checked in, and

the hotel offers room service but room service was paused

our family members have sever allergies so having the hotel being pet friendly seems ridiculous to inconvenience

the bar area is very nice-try to hit happy hour or it's abit more expensive

accommodating to early check in

we had ere also very pleased with you being pet friendly and treating our dogs so well

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

where to wash your laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

thing i would recommend is microwaves in the rooms and laundry on-site

parking expensive, road noise from interstate, food and bar expensive, no laundry

check in left me with one of the rooms next to the laundry room

laundry rooms

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

nope. besides pools being closed

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

light blocking curtains did not close to block parking lot lights.

hotel with a good breakfast

the variety for breakfast was good. the gym whilst small was practical.

breakfast could use more variety

was very dissappointed that the bar and restaurant were not open on monday night

excellent hotel if traveling with your pet - dog bed and bowls are provided - and the staff was super friendly

could use a grab bar in the shower

the valet,the front desk and the bar was excellent

partner could not access the wifi on her phone

laundry amenities and kitchenette

location and the patio. gym looked good

also the hotel was pet friendly

no where on the website did it mention the pool would be closed and my kids were disappointed

spacious room, full kitchen, stylish decor nicest place we ve ever stayed for this price!

was not told about the pet fee of $75 before arrival

the bar is incredible, but pricey

the facilities were not great, the gym was so extremely dirty

no room service.

loud neighbors that let their kids run up and down the hallways

quarters to use laundry facilities

the laundry facilities are super helpful

the laundry room could have been bigger

dryer in guest laundry not

i liked the bed and the easy laundry with soap at the front desk $1.00!!

pool was a little cold and the parking garage situation was unexpected

it was very clean, had a gym open 24hrs, bar open super late it was great.

great location great free breakfast modern bedrooms with kitchen and all cleanliness to the max

homeless people outside and the gym window getting busted out

large room and bed. kitchen and all that came with it was great.

staff, laundry not available because of broken machines

laundry facilities on site

the property was clean, and we appreciated having access to a laundry room

guest laundry and gym

wifi was spotty in my room, but it seemed to work in other areas of the hotel well

we did not use the pool or anything like room service or laundry

location, awesome staff, shuttle

good outdoor space and if needed, bar and restaurant

staff was very friendly and helpful. shuttle bus was great for the volleyball event and airport.

website said it had a pool and when i get there pool is gone in place of a gym.

the pool was nice and big for the kids and other guest

beds were comfortable and clean. free parking

covid19 restaurant bar and pool was closed

pool no restaurant not being informed about them not being open

desk personnel up on arrival very accommodating; dining room staff very cordial and shuttle service drivers were

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

hotel parking, had to use my credit for a $100 deposit, and the friendliness of the front desk staff

room was nice and clean, parking was easy

having flavored creamer for coffee for that reason we didn t eat breakfast we went else where

this is the weekend fir big basketball tournament and not having the laundry option was

the staff was phenomenal, welcoming. breakfast is good, does cost but kids undee 12 eat free.

staff was very nice. shuttle to kentucky kingdom was great.

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

not enough parking, adult breakfast way too expensive.

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

shuttle service. late check in.

there aren’t mini fridges in the standard rooms which when traveling with kids is harder.

wish pool opened earlier and wish they had a hot tub.

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

there was a big refrigerator and a kitchen sink and even a dishwasher, at other hotels you are lucky if there

delicious breakfast

wonderful staff, and the shuttle was wonderful

my room, the pool, and laundry room was clean

they offered a shuttle as well

easy access to airport plus airport shuttle. nice and welcoming staff.

didnt get to use the pool. it was closed by the time we got in.

great sized room beds and pillows very comfortable good on-site parking close to airport

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

breakfast was ok.

parking lot fairly small not much extra space if you get back in late

i had an issue getting my laundry cleaned, it was never sent out.

hotel was very clean, staff was friendly , free parking and very close to airport.

is about a 12 minute walk from freedom hall (exposition center), so that saved us parking expense

pool was extremely small, but we were with a bunch of kids

bit crowded - too many unattended kids in the pool = no hot tub time for us

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

parking is unclear

the shuttle takes us to kentucky kingdom and pick us when we finished back to the hotel

clean, free breakfast

location electric charge breakfast great front desk and maid staff.

nice fitness

the breakfast was really good, and the shuttle service was good

airport shuttle was extremely prompt, especially at 1:00am after a long day's travel

better parking layout

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

only negative was the pool

thus, the kids couldn't swim

breakfast was good and convenient

laundry room although it's indicated on their list

stains on laundry

was no mini fridge in the room there was no guest laundry i put on website breakfast was

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no

breakfast was excellent and also the location to the expo center.

we walked to pool so i could give my kids the towels and he was almost screaming at my kids to hurry up and

hot tub was not working and the pool was ice cold

he would have shared if they asked, but these girls waking down the street showed up in the pool area

pool is outdoors so not open in winter

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

for a room for 4 people and when i asked for more i was told they had to get them out of the laundry

no ventilation in bathroom, some hallways were hot and smelly, ice machines out of order, laundry machines out

my husband went to exchange it he was told that they have had trouble getting people to do the laundry

no laundry no microwave in room no vending/ice machines no tv channel guide

no change machine for laundry.

i could laundry my clothes, and buy water and paper toilet from gas station next door

was able to do my laundry and relax before my next job! i need rest!

laundry room was woeful. rooms could be cleaner. office not open until 11

laundry facility on site

breakfast was disappointing for a comfort suites

they dont have breakfast

the breakfast was simply awful

was in our price range, but you get what you pay for. breakfast was offered.

in need of remodeling, and improved breakfast offerings.

in bathroom, floor seemed sticky, no blanket on bed, towels rough, breakfast way below par--might as well not

i will say is i wish they had a better breakfast selection, what i mean by that is when i have stayed somewhere

no breakfast

the breakfast was not great . only pastries and drinks were available.

the food was great at the bar area too

wish pool was warmer larger and there was a hot tub.

there was a bar in the hotel on the first floor and you could also order food- hamburger, pizza, etc

and kim (bar/food) were fantastic

kitchen staff was great too

room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

that for a little more we could've had a renovated room and the pet deposit!!

the room didn t even smell like they re pet friendly like other places but they are

budget friendly comfortable beds. free wifi and pet friendly

they put you in a pet room and expect you not to get anything on there white sheets and then keep your entire

people making noise in the parking lot all night

have gathered enough money to stay for the night i was offered to buy both drugs and sex in the parking lot

microwave and no laundry area, and staff at front desk is very rude

but no laundry facilities the dryer was broken

questionable activity going on in parking lot late at night

pain peeling from the ceiling, cobwebs in corners, weird musty smell, lots of trash in parking lot

there were also people hanging in the parking lot so we couldn't sleep

laundry room could have been closer

roaches. laundry room always out of order

laundry room price

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

to the bed to the ac, which was an absolute lifesaver in the ruthless louisville summer, and the wifi was

the room smelled like dirty laundry. not a happy customer.

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

outdoor pool and has coin laundry if needed

laundry was limited, pool was not the best

everyone from front desk, laundry to housekeeping felt like family

the breakfast bag in the morning was delicious

very spacious. no noise of kids running down the hall. god, friendly front desk staff.

breakfast,staff,pool,room

outdoor pool was closed. having an indoor pool for kids would have been best.

facilities: laundry room as very satisfactory

parking spots were filled saw trucks taking up 5 spots

a one bedroom kitchenette brought are on food got in room nothing to use in kitchenette had to go buy basic

you couldn t tell it was pet friendly by how clean things were

friendky staff, excellent val he with the 5:30free food and free breakfast

location and plenty of parking

my towel bar fell off wall with my towels on it

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

coffee available for guest after 9am goose poop no bar during the day or on sunday litter in courtyard

the pool could of been a little cleaner

laundry mat on the premises was perfect for our 7 night stay

the description lists that the hotel has a pool but fails to mention that it is only open from memorial day

pool too small. taken over by kids for the entire afternoon.

pool too small. taken over by kids for the entire afternoon.

beautiful clean rooms. friendly staff. great breakfast options

no quarters available for laundry facilities.no vending machines.

they did not provide bedding for the pull out couch that we needed for our kids

with 2 kids with us, the deadbolt on the door didn't lock either

not get any sleep, was very noisy with several buses of high school kids banging on our doors

had to keep being harsh with the kids to quit rolling it back and forth

laundry room inaccessible

we had to take their devices around the parking lot to connect to wifi and by the time we got back to our room

no refrigerator or microwave. smelled like pet ud83dudc15ud83dudc15 needed vacuum

i'm not judging them for being on hard times, but there were kids still playing in the parking lot at 1am when

the curtisity,the fact that it was free wifi an it was clean an nice service

laundry room only accepts quarters, but there was no vending for quarters

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

the only problem was their laundry facilities or not working if they have been working they would have got a

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

the laundry was out of service, which sucks, so i had yo bring back all my dirty clothes

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

comfortable room and early 0430 airport shuttle a great service.

few parking spaces in front of building

i used the free shuttle to the nearby airport

awesome breakfast, very friendly and great location

at this price level, guest laundry should be no brainer

there was not laundry or working ice machines on all levels

was talking on her phone and to the other housekeeper in front of the elevator and ice machine/laundry room

pool was closed, and my kids really wanted to go swimming, so the staff called the other hyatt downtown and got

nice cooked hot breakfast, comfy eating area, well maintained

by the time i got one, we were running late and missed the airport shuttle

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

didn't have a decent breakfast

did not have breakfast there.

laundry was free if you had own detergent

limited room service hours

adequate fitness center and nice-sized pool

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service

no bag for dirty laundry in the closet like most places provide

the guest laundry closed at 9pm which i think is too early

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

laundry machines were down and lack of drinking water in the vending machine

nice parking and clean room

laundry sat in the hall for 5 days

the kitchen was the best part and laundry.

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

was located beside laundry room and it runs all night

the wifi didnt work as well

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

every one was super friendly, from welcoming reception people, to housekeeping, and great breakfast servers

finally, a real breakfast in the morning ud83cudf04

breakfast was included had swimming pool staff was very nice

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

things you cannot control like noisy kids running around, it was minor nothing to worry about.

room is clean and breakfast is nice

very quiet location, free parking

parking

it appeared to be coming from the kitchenette area