great location with plenty of restaurants around.great breakfast options

breakfast was great

bed, and spa tub, and pool

staff, comfortable bed, wide variety of breakfast items

cleanliness and really nice staff. good breakfast also

the breakfast was good

breakfast was amazing it was hot and everything was kept covered and hand sanitizer was available

nice parking spots, decently nice

the noise didn't bother the kids at all, they slept great

both breakfasts were restaurant quality and we enjoyed the experience

wonderful room and breakfast.

breakfast was great

was plenty of parking even for late arrivals like us

parking lot

definitely need more parking.

went to check on breakfast both days around 9:30/9:40 am, and they were out of scrambled eggs and whatever else

was rude at check in, made us wait 15 minutes while she helped someone in the parking lot, four of us at the

we were not told about pet

we also enjoyed the swimming pool and the gym

it was bright and airy. loved the shower and the room was so clean. wifi was so easy to get in.

being that everything is closed it was nice to play pool with my friend/coworker and feel like things were

no where to put anything and $50 pet fee for 1 night!

indoor pool and outdoor pool too small

didn t participate in the free breakfast because we always slept in too late

could have been a little better breakfast. but other than that, it was a great place to stay.

the breakfast is a little weak but is honestly on par with most hotels that serve breakfast.

clean fresh beds, stocked towels and excellent kitchen appliances and supplies

laundry & cleaning staff very pleasant

paid almost as much pet fee as room rate...really!!

the pool was good, it wasn t anything too exciting but it was what i expected and we used it

breakfast was not entirely great

pool was closed

3- after 4 no laundry, can not request wash rags, towels

3- after 4 no laundry, can not request wash rags, towels

hallways by laundry smelled really really bad

breakfast didn't have eggs or meat

beds were extremely comfortable and breakfast was good

pool, fitness room, breakfast, laundry room were all amazing

minimal supplies: no conditioner for shower, no plastic laundry bag, etc

laundry room detergent dispenser is managed by a third party and ate my money (was out of

to the interstateplenty of parking, even for a church busgood breakfast varietyrooms were clean and beds were

plenty of parking.

what breakfast???

no breakfast. in a relatively safe area. friendly staff.

there was no breakfast

the breakfast area was to small and crowded

en though i requested an early check in

i had to dispose of my dog's waste bags in an indoor trash can by the door next to the laundry facilities

i used the laundry facilities, it worked out ok

there was 16-wheeler truck parking spot and one of those trucks had its motor running all night long and kept

the breakfast was excellent

clean, pet friendly - great breakfast

is the first hotel that i seen with free laundry free washer and dryer that you can use and that was all nice

wifi was iffy, it kept cutting in & out, i had to use my phone as a hotspot

breakfast was wonderful

the breakfast is good and hot

i enjoyed the hot breakfast and heated indoor pool.

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

otherwise, the room was great, loved the kitchen/dining area

by the time i got one, we were running late and missed the airport shuttle

breakfast....need to more

air was off when we got there so room was hot. pool area was dirty from the night before.

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

few parking spaces in front of building

free parking, excellent breakfast and courteous staff

they did not even do room service for a

they got me an uber because they didn t have enough staff to shuttle me to airport

no quarters available for laundry facilities.no vending machines.

pool room was very hot

the pool was a little cold

with 2 kids with us, the deadbolt on the door didn't lock either

breakfast

laundry facilities are good

guest laundry machines were few

the only problem was their laundry facilities or not working if they have been working they would have got a

on site laundry and 24 airport

very cumbersome to do laundry to get change from desk and 50% of machines were down

laundry room could have been closer

roaches. laundry room always out of order

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

laundry room price

free wifi was good,

but no laundry facilities the dryer was broken

microwave and no laundry area, and staff at front desk is very rude

questionable activity going on in parking lot late at night

they do allow pets so perhaps someone's dog slept on that bed

many many homeless asking for money and one pooped in the parking lot

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room

was no mini fridge in the room there was no guest laundry i put on website breakfast was

stains on laundry

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

laundry room although it's indicated on their list

laundry hours

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

check in left me with one of the rooms next to the laundry room

the pool was amazing, super clean rooms and awesome staff. would definitely stay here again.

updates in rooms. indoor pool.

pool was dirty and it got worse after the grass was mowed

the parking is very limited

great morning breakfast too

great breakfast selection esp

the breakfast was really good, and the shuttle service was good

left for airport at 3:00 am breakfast was not made however given an snack

plenty of parking spaces are available at the hotel

not enough parking for the amount of rooms. only allowed one car per room rental.

and shuttle service was a bonus, they would take us in 3 mile radius of hotel which was nice

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

the breakfast was delicious

pool room needed more ventilation

indoor pool

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

limited parking. the hotel is a little too pricey for what it is.

the shuttle takes you to the airport as well as a selection of local restaurants

we were there for a volleyball tournament, and the shuttle service to and from the convention center was

i had an issue getting my laundry cleaned, it was never sent out.

the service at the bar in the bistro on wednesday night 10/24/19 was excellent!

it because i was just involved in a domestic abuse and needed somewhere to go with me and my two kids to stay

and room service was knocking on the door 3 hours before check out

pool was very small, no complimentary breakfast

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

close to airport. provided a shuttle to the airport.

staff was incredible and so was parking security

hotel was convenient. fitness room, shuttle to airport, etc. all met my expectations.

my room, the pool, and laundry room was clean

a couch in the sitting area was great for the kids to hang out on

my favorite was the 24 hour gym and the breakfast bar was amazing as well

kitchen staff, not so much

only complaint i could possibly have is that the pool was chilly but honestly my kids didn’t seem to mind much

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

i also like the laundry room

like the space kitchen but no utensils or dishes due to coronavirus free laundry

clean hotel love the kitchen and free laundry room

have a laundry basket with extra towels in front lobby for guests

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

like the laundry facilities

room very clean, laundry facilities good

laundry services is located in the most unsafe area of the property and has no cameras for safety

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

it was clean and there was a variety for breakfast

was way overpriced and no parking because they were selling parking spots to concert goers

needs indoor pool

supposed to have a laundry center but it was non-existent yet it was in the room info

needed to do laundry and it was no charge, wow, this was very good, never ran across this

there was a laundry room or storage room nearby

to find the water fountain needs to keep clean the guest laundry room and washer door was

was no clean towels available there was only one person doing laundry for the entire hotel

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

then when we leave he s in laundry room just looking at us

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

overall it wasn't a bad drive over but parking can get pretty full if it's raining, it would have been nice to

a mother with a child came down late for breakfast, and the kitchen was closed

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

saline pool, kitchenette, free breakfast, comfortable bed and pillows, patio, modern decor.

the staff was great! breakfast was good with many options. 24hr shuttle within 3 miles

close to churchill downs and the shuttle driver duwan (sorry on the spelling

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

parking lot was small

towels were plentiful and room service came daily

breakfast was better than expected for the price of stay

this is the weekend fir big basketball tournament and not having the laundry option was

kids eat free breakfast

pool was pretty small but sufficient for my kids to swim, the room was nice and quiet and the beds were super

breakfast not free, not much parking available

the pool for the kids was great

host kept the pool open after hours so kids could swim

the surrounding area which made me feel slightly uncomfortable leaving my car in the outside parking bay however

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

the restaurant closed early due to being slow so i could not order room service.

room service was good

we did not use the pool or anything like room service or laundry

need a golf cart so they can move around parking lots

and you have a shuttle

hotel shuttle took us to the stadium, then a short walk back to hotel

very clean hotel. the bar was nice. the beds were comfortable.

only one dryer worked on the laundry room

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

and there laundry service is kinda on the high side which i just walked across the street

they have a laundry room which is very convenient

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

quarters to use laundry facilities

the laundry facilities are super helpful

the laundry room could have been bigger

dryer in guest laundry not

i liked the bed and the easy laundry with soap at the front desk $1.00!!

liked that they had coffee at all times of day. had a place to do laundry if needed it.

depending on time of day it took a bit to get out of parking lot

use to have a bar set up, but no longer does with new owner

they even had a nice little bar with a little bit of food for the menu to fill us up after a long day

nobody told me that they had a little bar and restaurant there

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

the room service was not done after first day

pet-friendly and hot breakfast offered.

spelled of dust/smoke, no hot water on arrival, gym closed, area just outside hotel had what appeared to be

pool area smelled super strongly of chlorine. eye-watering.

convenient location, good breakfast selections, very clean and quiet.

advertise with a full restaurant and bar but actually have no restaurant or bar

late check out was very helpful

the breakfast could have been better.

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

indoor pool, comfortable bed, convenient location, great value for the price, rooms with small kitchen

the spa tub can be cleaned a little better, check out at 11am instead of 12

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

staff pleasant and helpful, parking great one level. laundry facilities great.

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

laundry facilities no option for single load packets to buy

breakfast should not be called breakfast as its just honey and oats granola,plain instant oatmeal

was able to do my laundry and relax before my next job! i need rest!

the laundry

also the laundry machines didn't dry your clothes yet the office said they are aware of the problem

it had laundry facilities

no change machine for laundry.

room comfortable bed, quick elevator service, enough bath floor mats easy parking.

site states it has an outdoor pool which doesn't exist

no pool

breakfast was good. had everything i liked.

the staff was extremely friendly and i love that there s a gym

no bag for dirty laundry in the closet like most places provide

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

laundry machines were down and lack of drinking water in the vending machine

the guest laundry closed at 9pm which i think is too early

breakfast was amazing withblots of options.

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

was located beside laundry room and it runs all night

the kitchen was the best part and laundry.

laundry sat in the hall for 5 days

not find one room just to find out it was in a complete separate building across two different parking lots

on site laundry

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

the laundry/vending area was nice, but only had one washer and one dryer

coin laundry available for guests, with new washer and dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry room inaccessible

the location, and they actually do allow pets for a $10 fee.

the staff was mean and rude about everything we did. paid for a pet fee and still got in trouble

one also kept rubbing on my car in the parking lot

i'm not judging them for being on hard times, but there were kids still playing in the parking lot at 1am when

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

the room smelled like dirty laundry. not a happy customer.

outdoor pool and has coin laundry if needed

laundry not working properly,they said deluxe breakfast but only bread,cake pan waste breakfast

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

the bar and the staff

price was good, pool was fun and great for the kids

in the rooms, bar across patio door was broken, renovations everywhere

are no security cameras outside to cover the parking area

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

facilities: laundry room as very satisfactory

too many kids in hot tub and pool

the property offered a pool and a small area to walk your pet.

safe, clean, and when traveling with kids, it was wonderful

the pool and whirlpool were terrific

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

complaint would be the pool was a little chilly and unfortunately the hot tub wasn't working but other than that

location; friendly staff; yummy biscuits at breakfast; tons of parking; very pet

hot tub was down during the duration of my stay so i didn't like that because my kids and i were really looking

laundry was free if you had own detergent

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service

the bar and kitchen is open until 10pm

there was free parking

very clean rooms, pool was nice, staff very friendly

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

(lobby bar manager) spoiled us rotten with his attentive service

beautiful hotel not fully operational because of the pandemic. had to use room service.

great location. clean and comfortable rooms. nice fitness center.

room service breakfast (eggs, potatoes, bacon) could have been better.

guest laundry also a bonus

noise the whole time it was on, after checking in i discovered it is $22 a day for parking and wifi was not free

this hotel, restaurant and bar certainly delivered

i used the gym in the morning, which was clean, easy to access and available 24/7

the gym was great. rooms were spacious and comfortable

really hate paying for wifi

wish it had a jacuzzi and sauna in the pool area

we liked the indoor pool. we loved our room and the staff was friendly.

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

rooms kitchen staff excellent chef went out of his way make fresh salsa for my omelet pool guy very

nice full kitchen

great breakfast

it s was modern, clean, plenty to do with pool hours open late

outside fire doesn t work and pool water is not too clean

having dishes, glasses, silverware, and kitchen tools available in the suite was quite helpful

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

there was no room service but the staff was wonderful in the facility

checking in they then added hidden fees of $75 for our pet, though advertised as pet friendly, and then $16 for

the front desk clerk, bar tender and cook/ jack of all trades were also equally good and were nothing but

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

the downstairs bar was closed and the breakfast wasn't advertised well

the bar genevieve is a must

very pet friendly hotel

pet friendly

bar was incredible

it s right across the street from a 3 am bar and it was very noisy and woke me up.

check in as well as late check out

didn t know that we overlooked a bar that played loud music until 1:00 am

the gym had all the required equipment, a swimming pool, and laundry facilities

also for the first couple of days, the pool was broken so i had to pay for entertainment for the kids that the

the amount of underage kids walking around

the breakfast was very good

pool was nice

good breakfast, laundry, gym, pool, game room, office, and coffee

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

the bar staff at happy hour rocked

parking was high, pool was closed.

no airport shuttle available on arrival

the bar area is very nice-try to hit happy hour or it's abit more expensive

wish that room service had been available

pet friendly

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

pool was too cool for me but, everyone else had fun in it.

how accommodating they were w/ early check in and late check out

the gym equipment was decent and everybody in my party enjoyed their stay

many kids that were staying at same time a little loud

the pool was very clean and outgoing the breakfast was delicious

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

there were also no laundry facilities

great value / nice hotel/amazing gym

eliza, bar manager was amazing!! really went out of her way to make our stay memorable

the spa was beyond amazing

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

everywhere i would look would be clean and fresh smelling, no trash anywhere, room service was very discreet

great room awesome staff parking was excellent and breakfast was good

pool could have been warmer!!

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

area was very clean and had items that most hotels i've stayed in did not have, the coffee bar was always stocked

food was cold but to there defense it was a really busy day they had a bunch of kids staying in town and we was

the pool is huge

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

very nice breakfast facility

the provided breakfast was excellent and everything was well worth the price and so i would stay there again

kids in the elevator had been at the pool

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

free wifi inaccessible unsatisfying breakfast as no hot chocolate for kids....its unacceptable

room service was good too

the webpage i booked from said the hotel had a pool and hot tub and it only had a pool

kids cancer alliance gala

the pool was disappointing, no laundry, no room service.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

no hot tub or laundry area for guests. not really really a relaxing place.

i would have liked for them to have a guest laundry room

best hotel tv i've seen and great location and amenities (coffee shop and gym)

laundry facility in site was fantastic

i would much prefer an ice-maker down in the laundry room - behind the room key for security and protection

laundry room was very spacious with many washers and dryers

the laundry facilities were well taken care of and there was no excessive noise

loved the laundry facilities

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

breakfast was good and room was

had a pool and hot tub a little freezer in the fridge the room was very spacious with a separate sitting

the placement of the pool

the gym and pool aren't opened long you would think that adults would be okay in these areas even at

pool area

the dryer took 3 cycles to dry a normal size load of laundry ($2 each time)

tv in room broken, ice, laundry on floor broken, had to switch rooms at 10p

crumbling wall next to air conditioner, small parking lot

be they had better to pay attention to wifi

parking was easy

laundry facilities are downstairs with a great-looking fitness area

pet friendly

to remind people that comes with pets ,they were moving around the food and bar area too much

this is the first hotel we have stayed at that had games in the lobby for the kids

no pool or fitness room.