laundry room inaccessible

the back building we can not connect to wifi.

clean, well lit, ample parking, tv worked, staff was super nice.

pot holes in parking area

breakfast but it was free so can't complain

returned from sightseeing and were ready for a cool dip in the pool, only to find out there was a chemical issue

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

price was good, pool was fun and great for the kids

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

the gym was nice and the bed was very comfortable

laundry was free if you had own detergent

the bar right next door was pretty pricey

has plenty of parking but side doors don t have access to get in(good for security)

so be aware of this if you have kids

was a bit small, but it worked for the kids

laundry room out of service

the room smelled like dirty laundry. not a happy customer.

the pool was a nice feature also having laundry facility was good

outdoor pool and has coin laundry if needed

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

facilities: laundry room as very satisfactory

the kids loved it just as much as we did

the fact that people let their kids run up and down the hall.

too many kids in hot tub and pool

pet friendly!!!!!

the kitchen was the best part and laundry.

laundry sat in the hall for 5 days

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

was located beside laundry room and it runs all night

with rooms, booked pet friendly room but not available when we got there, no information book in room on how to

laundry machines were down and lack of drinking water in the vending machine

the guest laundry closed at 9pm which i think is too early

no bag for dirty laundry in the closet like most places provide

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

i booked my (suite) on line the picture i seen should a full kitchen and full living room area

was able to do my laundry and relax before my next job! i need rest!

laundry room has very good washers and dryers

laundry facility on site

also the laundry machines didn't dry your clothes yet the office said they are aware of the problem

it had laundry facilities

there was not laundry or working ice machines on all levels

at this price level, guest laundry should be no brainer

was talking on her phone and to the other housekeeper in front of the elevator and ice machine/laundry room

kids running around. the hotel probably couldn't do anything about it, but it was annoying.

website said suitable for a kids bed but there was hardly any cushion to it and felt the springs where in your

breakfast ok

parking is difficult when they are full.

the bar in the evening was nice

excellent rooms - very comfortable, practical and modern. the breakfast was pretty good as well.

breakfast was very good

laundry mat on the premises was perfect for our 7 night stay

private entrance and kitchen work well for us

love the big kitchen here i came to make candy with my daughter

room was clean, the pool and basketball court was a nice bonus for the kids

the description lists that the hotel has a pool but fails to mention that it is only open from memorial day

we tried to do our laundry but there was a problem with the washer

pool was a little cloudy

my children had a great time in the pool

hotel was very convenient to eateries & , the expressway the complimentary breakfast was exceptional

room was nice and clean, had microwave and fridge, and free parking

not clean , did see a couple ants , tv was small , room and bed were very small , did not have laundry facilities

room was located across from a very noose ice machine and laundry area that did not have any door

room #114 - toilet seat wouldn't stay up without having to hold it. pet-peeve as a male.

as we were traveling with our 4 kids that wasn't great to hear when arriving at 12:30a, exhausted from the road

only thing we didn t like was no waffles for breakfast but we survived :)

nice having laundry facility and detergent available

was really nice that the laundry was there and also the exercise room i really enjoyed that and the rooms were

there's only 1 washer and 1 dryer but was still nice to be able to do laundry during my stay.

we was given a laundry cart

we were told immediately that their laundry facility did not work so my brother had to leave at 10:30 at night

laundry available

i liked free laundry, but just one washer for the entire place

was great always friendly as well as accomadating and the fire pits ,grills,free onsite laundry

dishes, dishwasher, full fridge and freezer, coffee maker (or get coffee downstairs), iron, laundry basket,

they also had free laundry facilities

everyone from front desk, laundry to housekeeping felt like family

could use an indoor pool

parking was easy and the hotel is in an easy to access location

said pet friendly and was priced accordingly then front desk tried to charge an additional $100 for our

lack of basic utensils in the kitchen

tv in room broken, ice, laundry on floor broken, had to switch rooms at 10p

the dryer took 3 cycles to dry a normal size load of laundry ($2 each time)

room smelled of cigarette and pet oder

parking was easy

we stayed the night and had a restful sleep and woke up to a good breakfast before going on with our

the only other frustration was they have coin laundry but do not have a change machine or have any change at

i had to say anything, i just wish the laundry facility had the ability to pay with a card instead of quarters

laundry not in service copy machin not woking one day ni bread next day toaster is broken and no

laundry facilities were out of order the entire 10 days i was there

the breakfasts were terrific, and i love that there is a laundry on site

nice indoor pool and separate 3 feet deep hot pool

of parking

the locatiom and the breakfast.

extremely friendly staff, very clean room, nice breakfast, great amenities

amenities (pool, breakfast); room--clean and comfortable.

if i needed to do laundry, they had machines on the property

laundry facility in site was fantastic

loved the laundry facilities

the laundry facilities were well taken care of and there was no excessive noise

i would much prefer an ice-maker down in the laundry room - behind the room key for security and protection

laundry area, friendly staff, good location, room ok, quiet in my room, everything you need is near

no laundry soap on site

very safe and located within minutes of every thing you could want or need plus a couch and full kitchen ,

the breakfast could have been better!

the pool was nice and breakfast included muffins, granola bars and oatmeal

saw the workers smiling and laughing while working folding laundry

gym was smaller but the pool was heated with a large hot tub. so just shifted to a pool workout.

pool needed some attention. water was a little cloudy.

it was only 5 minutes away from the gym where our powerlifting meet was located

we also enjoyed the pool and the spa hot tub

fitness room and small pool, superb laundry

is close to restaurants and gas stations 'plenty of parking 'kids enjoyed the indoor pool 'friendly

tile surrounding the pool is very slippery and hazardous, especially for young children.

both inside and outside, temperature control, gym have a great selection of machines and weights, room was very

swimming pool kind of small

good parking

pool had very nice hours:6 am to 10 pm

room was clean, breakfast was hot and good, parking was easy

pool room was hard to get into. the key wouldn't work nice for my family

for this to be a pet friendly hotel, it was immaculate!!!

didn't like that when you tried to do laundry you have no way to get change at all i think you really should

laundry room was closed

only thing, the pool was great but the pool deck was really slippery but it was still ok.

very nice soft bed and the breakfast was good.

we found out it was in another parking lot, but needless to say, it interrupted our sleep

guest laundry out of order - we were planning to use this as we re on a long trip

good location for our purposes. good hot breakfast. great staff. laundry facilities clean.

some trash outside and near laundry

it had a fresh laundry scent aroma that was very inviting

indoor pool. laundry room available to use.

breakfast was very good

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

great breakfast

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

it s was modern, clean, plenty to do with pool hours open late

at times loud, wifi doesn t work on gaming systems

indoor pool gym breakfast shampoo conditioner lotion

tried to use our roku with the wifi but despite following the directions and multiple attempts it did not work

room was nice until we noticed ants on the kitchenette counter and on the pullout couch

room was comfortable. kitchenette is well-appointed and there is a real freezer.

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

parking lot well lit

we liked being on the first floor! breakfast was good!

everything is exceptional and breakfast is delicious.

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

laundry facilities didn't work with a normal load

the laundry/vending area was nice, but only had one washer and one dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

on site laundry

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the kids loved their pool time

pool and hot tub area was very nice

was 1 of the best hotel that we had stayed at everything was great , and the breakfast was very good , loved

staff was great and even worked with me and my three kids on checkout time

the breakfast was great and the pool being open late us great also. my kids loved it.

because a lot of kids were in the pool during the day & then it closed at 11:00 pm

my kids loved the pool

nice and quiet. free breakfast and parking friendly staff

the hot tub was out of order and the pool area looked a little aged.

but my lazy self would always love room service

wifi is not free wrong information

big parking lot close to front door

cleanliness and the breakfast, which is just a little cold. it looks amazing.

have the bar open til 12. that was a super bummer.

the pool was perfect

wish it had a jacuzzi and sauna in the pool area

really hate paying for wifi

the bar area is open at night and one of my friends had a burger one night

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

laundry facilities no option for single load packets to buy

staff pleasant and helpful, parking great one level. laundry facilities great.

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

there was no breakfast.

and there laundry service is kinda on the high side which i just walked across the street

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

only one dryer worked on the laundry room

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

to everything you really need, facilities were clean, laundry room available & front desk was helpful

gym had a treadmill that was unusablethere was a starbucks in the lobby and you couldn't sit at the

safe parking

the gym was open, but not the pool

the wifi was strong

only stairs available to use during this time were through hotel laundry quarters

clean and laundry facilities

the facilities such as laundry, gym and pool were also a bonus

our stay absolutely wonderful! comfortable beds and a wonderful breakfast!!

happened to be here as guests unrelated to a massive (like filled the rest of the hotel) of bmx kids and parents

but the kids loved it

kids running up and down halls which is parents fault not the staff

the covers was stained , ofcourse when it comes to kids the first thing you get is eww and they don t want

ad boasted about city views but was in a parking lot of an apartment complex with no views other than of their

but as a mom who was traveling alone with 2 kids, knowing that this was a little less kid friendly than it

kids got thrown out of the pool, because it was requested by a party

the bed was comfortable, the pool was cleeannnn!! onsite parking was great!

clean, staff was nice, pool was clean and bathroom right next to pool convenient for families

not a big deal but with four kids and having booked two rooms, it would’ve been nice to know it was more than

excellent staff and fun games for kids

the kids loved the pool and basketball court

had a suite and a studio as we had 4 adults and 3 kids

was no parking at night and the lady on duty had most nasty attitude in telling me she don't care where i

kids really enjoyed the indoor pool. we all enjoyed the breakfast.

only go through the front door which is narrow, making it hard to go through with baggage and kids

laundry hours

across the hall was the laundry and maintenance room

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

location, laundry area, breakfast, hot coffee, comfortable rooms.

then when we leave he s in laundry room just looking at us

some of us are vegan so the kitchen was needed and provided everything required to prepare meals

breakfast was great and the bed was comfortable.

breakfast was served only from 6:30-9:30 not considering holiday season they did not have fresh

breakfast had good options

we did not have a chance to visit the pool- hopefully next year

the room was very clean and the staff was very helpful and accommodating with my early check in.

several areas such as the gym, pool and meeting room/business office was unavailable to guests

was traveling cross country with my car full of my belongings and didn't feel uncomfortable parking my car at

wifi was down due to christmas day bombing

location and friendliness of hotel front desk agent as well as free breakfast amenity

floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry

the people and the breakfast were highlights. didnt use but appreciated the laundry machines!

the breakfast options.

breakfast was great but they ran out

parking lot was blocked off without notification, making us late for one of our scheduled times our

was no clean towels available there was only one person doing laundry for the entire hotel

to find the water fountain needs to keep clean the guest laundry room and washer door was

supposed to have a laundry center but it was non-existent yet it was in the room info

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

laundry services is located in the most unsafe area of the property and has no cameras for safety

have a laundry basket with extra towels in front lobby for guests

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

room very clean, laundry facilities good

like the laundry facilities

convenient laundry room

easy way to find quarters for laundry room.

modern facility with pool and laundry

you also can use the laundry room or buy some snacks and drinks from a little market

spacious, clean, dinner and breakfast included and pet friendly

the staff were very friendly and accomidating! the room was fantastic! breakfast was awesome!

no free breakfast or snacks

handicapped parking

we had to sit in the parking lot from 9 am until 4:15 pm before i could check in

the breakfast was delicious and made to order.

there s a gym and free laundry

i liked that it was 15 minutes from everything and they had free laundry facilities.

like the space kitchen but no utensils or dishes due to coronavirus free laundry

laundry and gym has a faulty card reader

clean hotel love the kitchen and free laundry room

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

wish the bar would have been open so we could of had a night

pet friendly, which is fine

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

the entire room reeked of pet urine

laundry room needs to be cleaner

clean, new, super comfortable beds, nice fitness room

love having full kitchen for the price

they didn't even charge the pet fee because he was so well behaved

full kitchen and big desk

was no mini fridge in the room there was no guest laundry i put on website breakfast was

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room

laundry room although it's indicated on their list

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no

whenever i tried to do laundry the laundry detergent dispenser was empty and then they tried to charge me $5

check in left me with one of the rooms next to the laundry room

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

i totally understand why the pool was chained as it was in a parking lot where non guests could get in

roaches. laundry room always out of order

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

laundry room could have been closer

laundry room price

the parking lot could use some talc

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

parking was available close to my room

this hotel is right at the entrance, so we were able to walk over and save money on parking

location pool and breakfast

microwave and no laundry area, and staff at front desk is very rude

but no laundry facilities the dryer was broken

pain peeling from the ceiling, cobwebs in corners, weird musty smell, lots of trash in parking lot

very clean and was allowed to bring my pet with me

pets are free , with a $50 pet deposit in case pets destroy room he said it will credit back

no quarters available for laundry facilities.no vending machines.

tournaments and the hotel was full of teenage boys, that takes patience even when they are good kids

with 2 kids with us, the deadbolt on the door didn't lock either

service is amazing the rooms are great pool is clean and has good towels for use breakfast is the same as any

electricity wiring, no bedding even when asked we were told there wasn't any available so my kids had asleep on

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

comfortable room and early 0430 airport shuttle a great service.

was great we loved it the room was nice beds were comfortable my daughter enjoyed the pool the wifi worked great

the friendly staff , the location, the very well lit parking lot .

had to pay an uber to transport my family to the hotel because they had no one to drive the shuttle to the

by the time i got one, we were running late and missed the airport shuttle

2 people could not fit well in the kitchen area at the same time

i also liked the full size refrigerator and kitchen utensils

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

the pool closed at 10

guest laundry machines were few

the laundry was out of service, which sucks, so i had yo bring back all my dirty clothes

very cumbersome to do laundry to get change from desk and 50% of machines were down

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

on site laundry and 24 airport

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

clean. birdies. valet personnel helpful. pet friendly.

loved the room and the bar on the 6th floor with a nice view

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

the downstairs bar was closed and the breakfast wasn't advertised well

very nice location clean and comfy rooms big gym

breakfast, bar and workout facility was very good.

gym facilities well equipped and well maintained

great bar and the room was comfortable and clean.

it s right across the street from a 3 am bar and it was very noisy and woke me up.

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

my kids no longer eat off the kids menu, and the adult menu did not have a good selection of kid

clean, safe, swimming pool available with a life guard

having a coffee bar or some type of room service would have made the experience a better one

my room, the pool, and laundry room was clean

room size, nice beds and bathroom and nice breakfast. friendly staff and shuttle to airport .

easy access to airport plus airport shuttle. nice and welcoming staff.

pool wasn't open the entire time for our stay and the kids was kinda upset they didn't get to swim like the hope

hotel is very close to airport, and the shuttle service was quick and the driver was friendly

i had an issue getting my laundry cleaned, it was never sent out.

bit crowded - too many unattended kids in the pool = no hot tub time for us

were kids in the adjacent room creating ruckus until 11:30 pm

loved the shuttle and proximity to kentucky kingdom. front desk was very helpful.

the parking was ample and secure

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

breakfast was good

m unsure if this is even tied to the hotel but the shuttle pickup driver (a lady) was unhelpful when picking

no carpet. decent breakfast. ev charging.

the gym had all the required equipment, a swimming pool, and laundry facilities

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it

facilities were amazing including a pool and a very nice gym

the pool area was clean and nice to hang out on for the kids

kitchen/eating place bit small, easily get growded

left for airport at 3:00 am breakfast was not made however given an snack

the shuttle to the airport was very convenient. the drivers were excellent!

very close to airport, 24 hour shuttle, 3rd party parking on site.

i can't think of anything that we didn't like except there was no hot tub and swimming pool only outside but

breakfast was better than expected

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

the shuttle to the airport was nice & very convenient

the breakfast was amazing! the coffee was outstanding and a nice bonus to wake up to!

the breakfast was delicious

staff has always been friendly and helpful including the shuttle bus service

like the location to the fairgrounds and always have a great breakfast

we walked to pool so i could give my kids the towels and he was almost screaming at my kids to hurry up and

the morning breakfast was also tasty

the fitness center was more than adequate and everything was in working order

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

was a residence inn- wasn't expecting a kitchen with utensils/dishes etc- nice surprise and my daughter liked

kitchen refrigerator didn't work but staff helped us keep items cold with buckets of ice.

the room was amazing! full kitchen was very helpful!

the laundry area was ok

there is a gym and laundry facilities

laundry room, exercise room and pool were all closed

breakfast was yummy and had a lot of options

rooms, friendly staff, indoor pool, comfortable bed, convenient location, great value for the price, rooms with

shuttle driver was very nice and drove us to churchill downs and picked us up

beautiful room,large size bathroom and bedroom was separate with closing door.lovely pool

late checkout, good location, free parking, flexible polite staff

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

pool was clean and great for kids with nice outdoor furniture for adults

we did not use the pool or anything like room service or laundry

cracker barrel is the adjacent parking lot

website said it had a pool and when i get there pool is gone in place of a gym.

bar ran out food and beer every nite manager wouldn t get beer out of the back she was very lazy

and bar staff was excellent

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

parking, quite room.

was very clean, breakfast every morning

parking lot was too small and not laid out very well

the laundry room could have been bigger

dryer in guest laundry not

the laundry facilities are super helpful

quarters to use laundry facilities

i liked the bed and the easy laundry with soap at the front desk $1.00!!

this is the weekend fir big basketball tournament and not having the laundry option was

soak in the bathtub,it was not deep enough it's ok for showers but not taking a bath for an adult kids

i had to pay extra and swim sumwere eyes because my kids wanted to swim while we were

that you had to pay breakfast and no one told us until after we got our food

we all enjoy this day nice pool good breakfast would definitely stay there again

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

they second room we were in had ants in kitchen area and bathroom

the full kitchen was great and the beds were incredible

room was a suite, so it had 2 queen beds, a sofa bed, and a kitchen (w/o a stove); plenty of room for 3 people

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

the access to the hotel from the parking lot is not great

that they didn't have a pool for the kids to swim

many kids that were staying at same time a little loud

how accommodating they were w/ early check in and late check out

were great and we loved the shower being in a different room than the toilet especially having kids

breakfast every day was very nice and good

out bagged breakfast in the morning was a good idea considering the pandemic

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

great breakfast

fitness suite and swimming pool

the breakfast was great for families with kids.

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

issue i had was the fact that kids was running up and down the halls and knocking on the door and running

from the staff wasn t too pleasant they didn t have our kids close to our room we had to rebook them and

pool closed at 10