small space for parking

parking in the back

he told us we could park next to him in a reserved area if the parking was full when we came back which it was

we enjoyed the continental breakfast. cleanliness of the room and free parking

fridge worked and so did wifi

laundry room

laundry facilities were clean and had probably 12 washer and dryer sets, great for fresh laundry

the ladies who helped at breakfast were very friendly and generous with the food

their breakfast is excellent with eggs and sausage and or bacon depending on the day

nice atmosphere. easy access to gym.

the room is clear. hotel has laundry. good to have it for long trip

laundry room

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

good room, tv, air conditioning, location, laundry

the breakfast very very good - i always stay here when i come to san carlos

it has fully equipped kitchen and laundry room

location, laundry facilities.

clean, had laundry room

site manager was helpful laundry machines available

no ice machine. no coin laundry. no clean linen for the sofa bed. 0 9

easy free parking free hot breakfast pool. gym. laundry

microwave/mini-fridge in every room, laundry facilities, very clean overall

laundry available, good parking

staff excellent customer service in all the aspects. the breakfast area was pretty clean.

very nice hotel. great room and a fabulous breakfast at a good price.

very expensive for a best western. staff was noisy talking outside rooms by the pool at 7am

parking was diffiscult in the morning and day time due to busy restaurant next door, designated

- good breakfast, clean room, nice pool, great frontdesk

was never able to connect with wifi

nice room with toiletries included, parking conveniently located near entrance, quiet at night

also, a few more machines and weights within the gym would be desirable

they offer a smaller gym, relatively large rooms and a complimentary breakfast

great breakfast buffet

ev charger would not work on my vw ev. no receptacle by bed for cpap machine

the breakfast was the best i've had in quite a while

the bed was comfortable to sleep and breakfast was great and service was friendly

clean, good staffing, great breakfast

breakfast was good, the staff was friendly

wifi was very unstable.

hot breakfast was very good and easy to get to

laundry machines only working with app that didnt accept european credit card.

it have everything, pool, laundry, snack machine, ice machine and wifi

i also liked having laundry close to my room

the laundry room had new machines and cost only $1

there is guest laundry room, big clean bath tub, fridge, the wifi can be a little tricky concierge is happy to

need a parking space

parking is first come

free parking.

we asked for a late check out and we were told there

parking was close to be full when i arrived

crew loudly talking in spanish between each other, dirty laundry left on the floor by the rooms by the cleaning

there's a gues laundry, which was super helpful

how to get there, where the elevators were located, what time breakfast was and where, where the laundry room

the laundry room machines have mobile app to operate after downloading and adding 25$ to this app

not pet friendly

comfortable rooms and great amenities (swimming pool, bar, restaurant, espresso bar with seating or grab'n' go

food and bar closed way to early

the bed. the room service.

meals at the bar are always great

$30 parking garage...$50 pet fee.

they are touching dirty laundry anyways, so it doesn't make sense that i need to change my own sheets while on

this is blatant lie of having free wifi with your stay

new, beautiful restaurant and pool, safe location and very comfortable bed. huge room!

new room furniture well equipped gym

above but meals were not available over the weekends and the bar was not open during the day and limited to

breakfast was very nice . i liked having a 24 hr. laundry room!

even have laundry w/plenty of equipment

friendly staff, laundry facility

nice to have laundry facilities on site

the gps want accurate. took us to a parking lot.

could not use the laundry

i was disappointed about the laundry - it was available only for american app store holders

the pool and spa are really good.

was clean, pool & hot tub area, plus outdoor patio nice to have available..

liked free breakfast ie waffle, yogurt, bagel, juice; liked heated pool, full refrigerator.

limited parking

continental breakfast was some bananas and a yogurt available

the included breakfast could be better.

location(many store nearby, whole foods market, book store, etc), free breakfast(simple but ok enough for us)

tight parking spots, but lots of availability.

also needed coins and or dollar bills to get coins in order to wash laundry

the room was clean. it was close to the laundry machine and the parking lot.

fairly sound-proof rooms, nice and warm, window opened, and laundry easily accessible

laundry

the vending area was nice and there were laundry facilities onsite.

i also didn't like that i wasn't told clear information on where the guest laundry was located

i liked they had a laundry facility on site

the great laundry room was

laundry room, tv

i liked the pool outside and used it every moning to get tuned after time shift

ease of check in and check out, and use of other facilities such as laundry

if you're a long stayer and request it, you'll be allowed to use their laundry room

laundry hours

a good laundry and a hot drink machine

room was small but adequate, there was onsite laundry, the hotel is within walking distance to several good

very close to restaurants, groceries, banks, and laundry mat

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

vehicle parked and blocking view of oncoming traffic as attempting to leave parking

the parking area is a little steaper.

rooms are too small and the parking is on a hill

were renovating and failed to mention no laundry facilities

also, the laundry facility washing machine was horrible

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for

not having a laundry facility inside our room, but no big deal.

they even had a laundry room on site

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

laundry used the hotel's paid laundry service

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

lied to my face, after refusing to pick up the phone the second time i called the desk when the laundry room

the rooms were very clean and there was a laundry facility near my room

nice that they had a little gym and laundry too (didn t use the

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

ample parking close to room - will definitely stay here again

parking is tight

doesn t have guest laundry

it would be useful if there was a guest laundry

not e4ven a laundry bag

location was perfect, clean rooms and lobby, breakfast was great. gym was beautiful.

lobby is nice, lots of parking, spacious elevator, carpeting is clean and the room is wonderful

he was very helpful showing me the laundry services and how to use them

laundry, spa, remote control broken

location was good parking available for free laundry service available- though only one machine

s an app for the laundry which we could not use but there s a laundromat nearby

loved the covid awareness, especially with the breakfast grab-n-go bags

very clean and spacious. central location. good breakfast. nice laundry room.

24 hour self service laundry using the app was perfect for a long time stay

really wish they would update their kitchen cookware

my kids enjoy the pool so much and you they can be loud in having fun around the pool no one complain

the breakfasts were very good

clean, ample parking, large room, laundry available, accessible bathroom

though i did not utilize them, knowing that there are laundry rooms is a big bonus

self service laundry machines no hot water for hot washing and dryin too expensive; guest are loud; hotel does

also there were no laundry soap dispensers in the laundry room so unless you bring your own you can't do laundry

laundry facilities are good

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

there are laundry services available on the second floor and also a dry cleaning service available

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

we were here for volleyball so kids leaving to be at courts by 7

didn t like that the jacuzzi was closed and the time and space were limited for the gym and pool

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent

the 24 hour help # she gave me a code for a concierge closet which turned out to be a laundry room with

the dryer didn t dry so well in the laundry room!

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

and free laundry

also, a guest laundry, exercise room and a breakfast area with a free breakfast

good laundry facilities, good kitchenette

hotel has free parking, great free wifi, and a great breakfast

very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

plenty of well-lit parking available, with easy access to major highways

laundry facilities, swimming pool, service center, close to a big shopping

laundry, which is still only $1 per wash

room service does not visit rooms unless requested, which is fine during covid

laundry facilities, swimming pool, service center, close to a big shopping

the pool was not heated.

felt home away from home, tea and coffee were available all the time, laundry was free and breakfast was wonderful

clean and quiet place with excelent breakfasts, helpful staff, big pool, gym and laundry, coffee and tea 24/7

like a readily-available coffee machine, ice water and chocolate bowl in the lobby, and free laundry take it

no kitchen, no laundry facility

the breakfast was really great - hot food, great healthy varieties, and a cozy front area to sit and

guest laundry was out of service. washer and dryer both broken

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

staff was friendly. no parking fees. easy access to stores, restaurants and freeways

great location, ample parking, clean

location, great facility, very clean, great breakfast, great wifi, and quiet and peaceful rest the entire time

the bar tenders were fantastic. very knowledgeable about menu and drinks.

hotel is new and very clean pool. also staff are so nice

spa was broken and it wasn t mentioned on the website and that was one reason i picked this hotel

beautiful rooms, the pool area and outside seating are amazing

nothing missing except breakfast food and room service

second, i wanted to order room service during my stay

had a great stay! room service was amazing, too!

valet parking only, bar closes very early

the bar was closed on sunday night.

wifi connection was poor

reception, surprise evening event with free drink and tasty soup, clean and spacious room, free laundry, very

laundry and free detergent and sheets, the friendly staff, the location, the cleanliness, the

parking available (although need to pay if staying overnight), excellent kitchen facilities, laundry facilities

loved all the extra amenities such as free guest laundry rooms, breakfast buffet, kitchens in the rooms, fruit

efficient staff, cleanliness, quality of the breakfast, ease of checking in and out

gym was not really a gym, no ventilation. it was like a sauna.

parking lot could be wider for easier backing out.

breakfast seriously lacking

healthy breakfast was missing for a just perfect. (no dislike still).

nice breakfast

they ve thought of everything, from robes, to a laundry basket, coffee maker in the room, make up mirror,

was no breakfast service (apart from some slightly stale pastries at the bar), nor was there any room service

manager was very accommodating--filled our gas tank when gas siphoned off in parking lot

missed the old bar and grill and look forward to seeing the renovations

the in- house car that took us to restaurants, the cookies and the wine and the fabulous swimming pool

needed to do laundry since we had been there for a couple days due to a family member at stanford and the

breakfast was sparse and no laundry

pool was not available

breakfast was exellent.

not able to use b pool

service, food, central location, gym

expensive room service... bagel, coffee, oj > $30.

amazing overall service. pool is divine.

great gym. beautiful property. lux room amenities.

great location, good restaurant, pretty setting in the foothills. pool is very nice to swim in.

location for what i needed, room was well designed and laundry was very inexpensive

parking is too small

free parking

the parking was tight to say the least, but manageable

parking was tricky

housekeeping also took the bar soap from the room after the first day and did not replace it

nice bed, clean, nice staff, nice grab and go breakfast foods.

breakfast did surprise me

wifi connection is problematic

wifi was junk

i also think the staff was exceptional, clean rooms, room service came in early in the day and has done an

wifi worked great without stopping for a second

it would be great to have a gym

no on-site amenities like bar or restaurant, but they are all around the immediate area

smooth reception, location off university avenue, getting our room early, molton brown amenities, fireplace,

guest services - laundry - business center are excellent !!

laundry facility broken elevator broken

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

better maintenance of laundry facilities

one head-up is that in the manual it says that there is a laundry room, but in fact there is none anymore

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel

the wifi was great and the amenities were great

good location and good wifi

room was awesome, i like the separate bathroom and the kitchen counter, the wardrobe

rooms are the best, balcony lovely touch and awesome gym

the cleaning staff removed the mugs and when i asked for them back and some additional tea bags, room service

restaurant excellent breakfast is really good calked beforehand for a recommendation for salon -didn t hear

in the evening the bar seemed too crowded

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

need to remind the front desk to deliver laundry

laundry facilities closed at 9 and only one washer and dryer.

guest laundry is too small

the gym is small but decently equipped

king bed, easy parking and no additional parking fee, hotel staff very kind and welcoming, heated pool and

kids loved the pool and hot tub

the bedding, no free wifi , or continental breakfast

hotel location is a+; room is large and with nice walk in shower; the pool is perfect!

the parking facility l, while functional, was rather cramped.

the pool area is nice, but the pool itself is a little dated

breakfast was great as was the service

the rooftop pool, hot tub and shaded lounge cabanas were just an oasis of relaxation

when our breakfast came, they forgot the orange juice and coffee drinks we had ordered

the facility does not have a laundry service

the front desk staff was extremely accommodating and i was even able to do my laundry.

we also used the hotel laundry machines which are clean with change available at reception to use the machines

the guest laundry situation was not the clearest and there was inconsistencies between staff.

location, location, location. oh, and free laundry facilities.

loved the pancakes and coffee we had for room service every morning

phone not working, steam bath in spa not working, room service wrong, shower not working properly

night time room service is very limited.

wonderful spa facilities and service kids always receive a gift and are made to feel special ...

swimming pool was close and no notification at time of booking

wifi didn't work in the

no self serve laundry facilities

should consider having laundry

is no coin operated laundry ( i think there isn't one)

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

laundry facilities if needed

nice to have laundry available but it was almost $5 per wash and dry

the gym is in urgent need of refurbishing

loved the heated indoor pool and their lobby is real nice and spacious with the vintage vibe

what kind of big hotel has a spa that has only an occupancy of 4 people

the shuttle to/from the airport works great

room was very nice, bar area was nice,

the restaurant could not deliver room service, i had to go down from my room to pick up food.

business woman), kind/helpful staff throughout, excellent on-site hotel restaurant & bar with extended hours

the room service staff(house keeping) was friendly and helpful

no laundry service available! always reason for not providing service!air

there is no self service laundry machine and dryers.

shuttle just passed us by

swimming pool, gym, internetspace, restaurant and bar

love the indoor pool and hot tub. huge hotel i love the spacious rooms...

very quiet, close-by parking, good wifi, good heating

the wifi would come and go

wifi was strong in room 206

breakfast for jokes, only milk and expired cereals so rude staff poor quality of the room bad wifi did not have

your id and credit card, then the kiosk spits out a key card and a receipt with the hotel s wifi info

quiet room with a great breakfast and laundry room.

aircon is not functioning properly room is really hot. self-laundry facility not functioning.

in the same area is a washer and dryer for laundry needs

needed the laundry facilities but the machine was broken

operated laundry issues

presence of a coin laundry part of the hotel

-laundry room and fitness center opened late

laundry wasn t done despite handing it st reception prior to the cut-off time - no communication

as we were on a toad trip the laundry room was a great addition

there is a drugstore and a coin laundry in the facility

nice hotel, very clean and newly furnished, pool was warm and nice, gym good, all was perfect

a block away or if you not wanting to leave the hotel has inside dinning and bar too plus free wifi

a family stayed in the room next to us and the kids got very loud early in the morning, so we're couldn't sleep

a family stayed in the room next to us and the kids got very loud early in the morning, so we're couldn't sleep

the bar is open late, and christopher is a superb and attentive bartender

was some sort of disturbance with another guest which woke me up at 1am, as did the laundry truck every morning

gym only contains a few cardio machines and nothing else

very nice public spaces with fire pit outside, fireplace inside, wine service (for a fee)

cozy room with nice seating area out by fireplace

i also really like the bar and patio area

hotel had just about everything you would need including laundry room and gym but maybe a swimming pool

fragrance of room fresheners was too strong in the room; laundry area had 2 washers and dryers, but only 1 set

staff very pleasant & helpful great breakfast will store bags able to do laundry

great breakfast, laundry facilities, parking, the amazing views

breakfast was included and laundry facilities were available onsite

it would be even better if they had coin laundry service.

was given room next to motel in-house laundry, which made noise all night.

room was noisy during the day bc it was right next to the laundry where all the staff was just hanging out

no gym or laundry on premises

no laundry machines

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

room next to laundry room can prevent you from sleeping at night; try to avoid

room was next to the busy laundry room

flexible management as we first had a room next to the hotel's laundry

wifi popping in and out

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

no pool no laundry service

i needed laundry room, got that done

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

i use the laundry room, i think the laundry is a little bit expensive.

it was very convenient to have an in-house laundry available for our use

easy check-in, check-out, great breakfast, and very close to the airport

the breakfast is good. the location is perfect for traveller, they shuttle too.

comp breakfast and we got an early check in and shuttle to

cleaning and the laundry room

laundry room downstairs and a small gym

front desk offered to do our laundry if given to them in the morning, very kind but inconvenient

room size. breakfast. laundry on site. fitness room.

location great experience with the laundry room

assisted with early check in. very helpful front desk staff

the staff in the breakfast and bar area were superior, with exceptional customer service skills

hours appear to be quite short on restaurant/bar staff

we thought we had breakfast included and when my kids had already grabbed buffet we were told it was $25/person

extremely limited considering the price with service hours of bar, room service etc very short

the shuttle bus driver was rude.

the beds were very comfortable. we loved the pool and hot tub.

to airport, shuttle service, staff were great and allowed us to checkin earlier - really helped with jet lag

petty poor considering star rating

comfortable room and nice bathroom, good breakfast. pet friendly with grass to walk the dog.

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

love the pet friendliness

friendly and helpful staffs, gym on site free wifi food onsite / snacks

the amenities and decor. convenient shuttle. very close to airport.

clean rooms, very silent, nice property. staff is very nice. well maintained laundry.

the laundry is not working!!!!

are super comfy, ice machine and laundry on site, fridge and microwave in room

stated laundry available but washing machines were out of order throughout our 5 nites stay

it features a coin-op laundry for guests

no laundry service but there s one near 7/11

a free laundry service and free bottled water were appreciated

this was a core reason why i chose palo alto inn, so i could do laundry onsite

i didn t like was that we were placed in room 110 that room is located right next door to the laundry room so

laundry machine and dryer at reasonable coinage

there is even a laundry room in one of the buildings you can use

laundry room

laundry facility, location, the grounds are nice, well layed out and give a nice sense of privacy

beautiful and well kept, also free laundry room.

laundry room located building 300

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

big room, very confortable bed, indoor swimming pool.

the gym was well maintained, and the pool was well maintained

i love the breakfast, easy parking, 1 short block to caltrain and bart when i don't drive

cannot access laundry facilities, hotel staff have to do this on behalf, dated aesthetic

no laundry

laundry facility

information/instructions in room, phone didn t work so had to go to lobby to ask questions, no room service,

comfortable, clean and great breakfast!

dirty laundry room, sketchy vibe at night & people

the laundry room sink was filthy with sold dirty rags sitting on it

theres a laundry room on site

no clock, laundry bag, tv guide for television, map of premises, no directory at all for nearby restaurants

were placed next to the laundry room and ice machine and heard the the other residents getting ice at diferent

mri was very comfortable and having a fireplace in our room made it very cozy

breakfast was good. easy walk from the inn.

gazebo/spa experience was exceptional

it advertised a sea view'its more like a parking lot

good location large room comfy bed complimentary coffee & cookies! lots of parking

i was thrilled there were laundry facilities - also clean and well-maintained

the laundry room was appreciated and good value

the room was very nice and the outside pool area was very clean.

new and clean room, nice staff, pet friendly

free wifi

comfortable, spacious and clean room. very nice bar in the lobby. nice fitness center

had a lovely time in the pool

good clean and quiet rooms, yummy donut holes to munch on. nice pool and bar too.

for once in california the swimming pool is a real pool in the courtyard (instead of a water tank in the parking

nice bar to hangout during happy hour,

laundry inside the hotel helps us during our stay

good laundry

pool is closed

small but clean gym area

bed very comfortable. accommodated my early check in request.

modern- nice pool - cool bedrooms

fun, well-appointed hotel with comfortable beds and fast wifi!

pool very very small

pool is really small, and there's no parking

wifi did not work for me.