locale and mostly helpful staff except for making available the listed laundry facilities

the price asked for me to wash and dry a load of laundry was twice the local launderette.

hotel is warm and clean, good size room with wifi and comfy bed. nice lounge with bar.

triple room very good size with a kitchen as well which was not expected

great location and free parking a real bonus

excellent kitchen facilities. very comfortable bed. very clean.

really don't care, and not friendly, i wasnt even asked for any id at check in, nor given the wifi etc

the kitchen & dining room included

location, comfortable room, lovely shower, nice big self-catering kitchen and lounge area, everything you could

location, lovely bright, clean bedroom, bathrooms and kitchen

only thing that could enhance the almost perfect stag would be access to laundry facilities

would be nice to have a fridge in the room. wifi dropped out quickly.

and spa, lakeside setting, great for kids, large bright brasserie, clean and modern bedrooms, and mostly helpful

also the hotel offered weak wifi for free, or a good one for 5gbp a day

breakfast was included in the room price, great choice

is nothing not to like about queens hotel although a laundry service would have been helpful

nice rooms and public areas and pet friendly

veggie breakfast for room service would have been good

the outside bar was buzzing on sunday afternoon with a dj and sunshine

free car parking

wonderful room, staff were amazing, helpful with parking and lovely bar staff

only no bar in same builing.

wifi password wasn t working properly, i didn t say anything as we were on holiday

early check in

gastro bar over the road was a good option and the food was excellent, we ate there twice during our three

the hotel bar lacked atmosphere

more attention to clean the room and bathroom (see the corners of the walls ) and please add pet waste bin as

room service needed to be more accessible

not doing room service

unfortunately parking is tricky and the roads are narrow.

wifi good

good choices on the breakfast and dinner menu and good quality food

cooked breakfast was great, though fruit, yogurt and cereals would also have been nice, if they had been

comfortable hotel in a lovely old building with a lot of charm, lovely room, breakfast very nice

service in the restaurant at the bar was lacking and the menu was poor

were really impressed with night security and help with parking

bar manager in the restaurant/pub opposite the reception building was incredibly rude to his staff

hotel was pet friendly which was our reason for staying however we didnt feel that we were compromising on

wifi worked very well and our request for

boasted private off road parking

laundry and room was tiny for the price you pay

noise in mornings when laundry was collected.hard pillows!

keep kids from touching food at breakfast buffet

swimming pool is open for kids only till 8pm on weekdays, and then 8-10pm is for adults only

swimming pool is open for kids only till 8pm on weekdays, and then 8-10pm is for adults only

reception - clean - wifi worked well - a very average room but got what we paid for

needed a late check out and they were extremely helpful

a little tired, and need better wifi

wifi is not very good.

i couldn t get onto the wifi

machine straight up doesn't work, you have to collect your laundry from reception rather than have it delivered

clean laundry left outside room

however i am sure that hotel deliveries (food, laundry) must be able to get closer that would have enabled me

bed sheet still stained after laundry?

room was next to some sort of laundry which was noisy in the afternoon and the following morning early

reception was full of laundry both days and lots of flies at night

my husband especially enjoyed the complimentary cooked breakfast ordered on arrival we chose to have our

parking is limited and is available on a 'first come, first served' basis - so that was a tad

parking permits to park on the street

was too much for them our room was spacious spotlessly clean and with the biggest bed ever breakfast was very

one lift, in use by cleaners so you have to wait a long time and hope it s not full of laundry sacks so you

breakfast was excellent as they was a wide choice of things to eat and drink

the car park was used as a walk-through by local kids

the food is also good, the staff is very friendly, parking is free

free wifi was also lovely, thankyou

with bikes ,and needed a hotel that we could store them ,very helpful stored them in the laundry room ,even when

good standard of accommodation, clean and fresh laundry

the room was great, the location was fantastic, there was even a laundry on the next block

wifi free

at checkin, we were not informed by staff of the wifi details

no cleaning wifi not working no tea provided

no cleaning. wifi not working no tea provided

free wifi

poor wifi. and my double bed was 2 mattress put together.

wifi was almost nonexistent

no laundry small room

i asked about laundry services and was not helped,

the room was clean although the ensuite was rather cramped. the breakfast was very good.

location for ferry and good sleep and bit to eat and breakfast

all good room breakfast bar

drive from east cowes red funnel terminal, ample parking, location for touring round island, near osborne house

parking is easy and free

pet friendly environment

beating my mum at scrabble while enjoying an after dinner drink in the bar was also great fun

lovely welcome, wonderful restaurant and bar and great location!

pool good, and i liked the guest laundry facility and quirky places to read around the place

full english breakfast, large library of naval/military volumes, pool, guest laundry, game room, bar and

i discovered a laundry room, a swimming pool and a well stocked bar

also, the laundry room was convenient

the laundry facilities were great

whole hotel was lovely, bag of haribos in the room was a lovely thought, we spent the day by the pool which was

the staff were very welcoming, our room was spacious with a sumptuous king bed, free car parking onsite and

are amazing, service is exceptional and the food (breakfast) was wonderful

the spacious lounge adjacent to the bar area seemed freshly decorated with new furniture

hotel is in a very quiet spot, good parking availability and close to shanklin town so you can walk in at night

we tried to do room service and we were on time to order but we were later told we missed the cut off point

ev charger was complementary and conveniently located.

wifi not working

the hotel is clean, the parking was easy, the facilities for children were perfect-games room ,pool,outside

didn t like the room service

the breakfast was

breakfast was superb with good choices of food

parking

only negative was the location on a hill, but with parking available near the entrance it was alright unless

the breakfasts were delicious; the honesty bar was well stocked and in a gorgeous victorian room full of sailing

hanging off of the wall, my room overlooked the courtyard where the hotel had crates of dirty laundry ready to

adults and two children, staff were extremely helpful especially as we arrived with two sleeping kids at 10:00

work one part of the room and very dirty bathroom and cot was meant to be provided and wasn't and room service

the choice was then to eat in a crowded restaurant was screaming kids

no room service and no extras tiny kettle for tea and coffee

laundry needs updating - sheets though clean were rather off-white

the staff were very helpful with our need to get laundry done quickly, helping out with the hotel laundry

the room came with wifi, netflix and amazon prime accounts

very helpful staff food excellent free wifi

ease of parking, warm welcome, cosy bar area

furniture very tired small tv quite old difficult to get wifi laundry bags left in coridoor

didn t flush properly, room not as clean as it could be,dirty laundry lying at the bottom of

our room there was laundry sheets hanging over the banisters

located on good place, huge sitting place inside bar and restaurant.

size room, very clean, parking and friendly staff

ac not working efficiently toilet too close to wall bed too hard no ev charger interior needs attention

m) was easy to organise

location, connecting room for a a family with grown up kids, decent breakfast, comfortable and spacious room

good clean rooms and room service

we stayed one night and decided to order room service

bags of dirty laundry sitting there waiting to be collected

above and beyond, very helpful and friendly , great breakfast and room service

parking a bit tight due to outside refurbishment

parking difficult on site, due to its popularity with locals and residents, although i arrived back

all good, once you find the route, to get to the place ! nice small bar and outside area

room seven had the laundry vent near our window

room with a/c (there was a heat wave), beautiful bath, countryside view, tv, wifi, beautiful restaurant

) breakfast room service was slow and a little sloppy (no napkins, cool coffee, staff in and out to grab a

kids noise coming from another room who was crying all nughg

the bar and restaurant is well priced and the food is excellent

generator in laundry running all night caused us to have very poor nights sleep

laundry facility and lack of staff to deliver meals to room

for two days a note slipped under the door to say short staffed told to go and get any clean laundry and toiletries

the free wifi is

of food they were getting was ridiculous, they had absolutely no control over there children, kids we're throwing

at breakfast i requested porridge, which they make in the kitchen

hotel with excellent facilities - we particularly liked the pool and health facilities and the breakfast was

room service breakfast late & wrong cutlery provided for continental breakfast (not value for money

bar staff lovely

3 night stay with no room service - coffee tea not replenished

laundry and cups and glasses in the hall ways

laundry was collected by my room a bit early on a weekend

being woken with large laundry lorry reversing pass bedroom window on sunday morning before 8am

hallways full of laundry trolleys and rubbish

sets the tone - clean, smart appearance, friendly and capable staff, and excellent facilities - gym, pool, sauna

having the laundry done and a delicious evening meal.

plenty parking, recommend you stay here if in the area

with a queen size bed which was very comfortable - the room was of ample size and excellent wifi

easy to find. off street parking. the warm welcome. a very clean and well laid out room.

spotlessly clean. very friendly. easy parking. nothing too much trouble

un happy, couldn't book anything, used jam and marmalade pots at breakfast, dirty laundry not bagged all up

poor wifi connection

gorgeous outdoor meadow bar in the summer

unfortunately is a waiting list for the swimming pool and jacuzzi

the pool was great

it would be better to have refrigerator, hot breakfast, and laundry service.

brand new place, shame that they hadn't paid more attention to soundproofing, kids running down the corridors

fabulous room service pizza from the parsons collar

plenty of parking and convenient restaurant bar with good range of choices

were ignored for 5 mins at the bar when trying to check in

in the room it was not evident how to enter, confirmation of meal times and what to do with laundry etc

dirty towels in room. room also very noisy woken up by laundry vehicle every morning at 6.00.

great wifi signal and really friendly and helpful staff

rooms are in outer building and the bar and restaurant is in the main building

for a spa break only things available was a tiny sauna and small pool jacuzzi was out of order as was the

i was in the corridor and i can hear the guy swearing from the laundry room bearing in mind i have 5 years

bins and laundry were left outside our room until 6 pm , and again early the next morning as we were in

all the dirty laundry everywhere

it was clean not that i can say that about the corridors leading to it filthy and cluttered with laundry carriers

laundry/dry cleaning service