wifi is great

like the bar to be open past 8ish i didn't end up having a drink here for that reason but this would never

think disable parking should have a sign to say what day the dust bins are being emptied due to my car being

breakfast more than adequate and enjoyable

friendly staff and parking. great breakfast too.

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

just not recommended to anyone for business toilet and shower on the corridor wifi not working no restaurant

no kids menu but it is kid friendly

wifi was very

wifi login relies on a discontinued cloud service so doesn't work on some devices

didn't work nor did the wifi

the wifi didn't work at all which was frustrating and there was no-one around to get help after 10pm -

there's a huge parking lot to park in, and tables both inside and out to have a drink

weekend, all the rooms were scrupulously clean, holly and her staff made us all very welcome and breakfast was

location also perfect for visiting bath spa uni

also, has to be said that the room service options are always lacking here

also no room service available when we arrived (8

we didn't like the food that we had as room service, it was such poor quality

no late room service so take some munchies if you are night owls!

the reception to get information on room service and restaurant reservations was problematic

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

drink in the bar before bed .

great location, friendly staff, nice breakfast

we arrived early and we got an early check in

to do early check in you need to pay extra and free wi fi for 24h unless you sign up to their chain

laundry very expensive

laundry service

she is really great, and her male colleague who was helping at the bar for takeaways is chatty and jovial

accommodated an early check in and late check out

it was easy to access the wifi

bar food was ok

breakfast was really good too

wifi didn't work as we were told it was supposed to when we checked in

*easy check in process *room was spacious, clean and tidy *big, comfy bed *access to 24h gym *24h room service

wifi was constantly going off

for hygiene evelyn & crabtree bathroom bottles but no conditioner room 305 is next to the guests laundry room

were traveling for two weeks and selected this hotel because it listed that it had laundry facilities available

the hotel even had an excellent and well priced laundry and ironing

laundry on site

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

i would leave that to laundry staff, except there were none

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

no laundry room

great staff, great food, very nice for kids

the room was big enough for our family ( 2 adults and 2 kids ) comfy beds ,nice size bathroom and kitchen corner

laundry service here could be a bit tricky

the food delivered to us by room service was really nice however a bit over priced

the gym, the staff, clean and beautiful rooms, excellent food

the room was spotless, beds were comfy, and everything you would expect was there: wifi, tv, fridge,

the bedroom was comfortable and clean, the wifi was good so i could work in the room on calls etc

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

the pool is an added bonus and such a treat for the kids (and the sauna for the adults)

good welcome, nice location and beds confortable kids really appreciated the swimming pool

kids loved pool area

pet hate

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

if laundry facilities are available, that should be excellent

there was also a strange incident with the laundry service: the service was advertised, and the price list was

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

wifi was awful and wouldn t always connect.

room was fabulous and perfect to share with our kids - one room with a divider so we had some privacy

stylish, good location, pet friendly, breakfast available

we arrived early and they were able to sort out an early check in

games available for kids and families in chill out area

the lobby was great, friendly staff l, plenty of space and kids had a great fun

incorrect info on available laundry facilities.

there was also a little gym which was a nice surprise

location, good and reliable free wifi and i got a free upgrade

hotel with fabulous temple spa toiletries, in central bristol with parking

friendly staff, excellent view and tio too room service!

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

indoor pool is a little bit small but i was still satisfied!

thought we would be eating in a relaxed bar atmosphere with a menu to suit

when we went out for breakfast the cleaning staff had all the dirty laundry and dirty plates from the other

multiple times at 3-6am on a bank holiday monday morning hearing very loud thuds of beer kegs and laundry (

swimming pool was tiny

nice bar also

the bed was comfy and the bathroom and room service was great. very good locaton to eat out.

laundry and food items left in corridors

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

great laundry

room was above the laundry and was noisy in the morning.

staff especially from the kitchen lovely and friendly

the bar prices!!!

very good gym facilities

the hotel is very clean, the staff are friendly and attentive and the wifi signal was strong throughout the

a small onsite laundry would be great , particularly for overseas visitors

suite was fantastic - massive space and kids were excited to try a bath with a tv

and gym and restaurant being simple, but elephant, and offering the same

the sofa bed is good enough for two kids

the room service menu only allows sandwiches or pizza as there is no chef at night

when we poped out later on we found there was a laundry bag with 1 toilet roll and extra coffee, teabags ect

odd, but suggests something was not right in their laundry process

were not allowed to put drinks or laundry on a tab to settle on departure: immediate payment was required for

gym, lighting is really poor

wifi great so was able to do a bit of work

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

location, lots of bars and restaurants near - comfortable and spacious room - free wifi - we got early check in

client in the elevator helping me same thing to get it to my room, i understand it s not a room service

breakfast room a bit small

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

staff were fantastic and the kids were given bears and colouring on arrival

bowled over with the sight that greeted us, gorgeous swan towels and the bed covered in flower petals, a happy

great location within the city. room was clean and breakfast was good.

service and staff, underground carpark with easy access and great restaurant for dinner and breakfast

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

lovely welcome, great room service and comfortable upgraded room

beautiful little hotel with gorgeous rooms. room service was quick and tasted good

although we didn't spend any time in the bar or dinning in the bistro it appeared to be a nice, relaxed, and

friendly and helpful from the minute you arrive to the minute you leave - through reception, bar and restaurant

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

there were always laundry bags lying around in the hallways

laundry facility was available but i did not use it

we were going to use the bar downstairs but it was

moreover, our room was next to the laundry room which made an awful lot of noise especially during the night

29 is opposite the storage area for laundry etc

i checked in at the droitwich spa holiday inn express the previous evening and was not subjected to any such

the rooms were clean tidy and comfortable, the bar and taxi service spot on

as a familly of four (2 adults+2 kids) it was very practical for the one night stay : the kids slept on the

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

room was lovely, room service and staff were excellent and the facilities were brilliant

up that the pool is only open to kids aged 12 and above which we hadn t realised

the restaurant and bar service as you would expect from a hotel of this calibre

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

no room service so no tea or coffee replenished no clean towels and we had to ask for tiolet

the vegan/vegetarian version of the same, a croissant with ham & cheese, eggs and toast, a kids option, etc)

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

it may have been a laundry cupboard at some point

if there were 2 of us staying there) excellent amenities, tea coffee fruit and biscuits (and room service if

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

the added bonus of a mini bar if you like that

both the hotel and wine bar are our favourite accommodations

lovely public areas and good drinks in the bar area

quiet bar perfect for a nightcap

the room service bar snacks we ordered later that evening were yummy, reasonably priced and came

wifi for some reason could not connect with the external international vpn, which made the remote

the room above had kids in the room and having kids running around on floor boards of an old building at midnight

the bar and lounges as well as the garden areas are superb and we

the little bar area was great and out the back of that were 3 garden seating areas where you could sit an

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

get the free wifi but apart from that absolutely loved the stay, room was beautiful with a lot of character and

i would highly recommend using the hotel's restaurant and bar

everything was well maintained with amazing room service

the mud and steam experience in the spa was also

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

issue that hotel couldn’t help was the amount of kids in the pool area running around

early check-in (on available room), friendly staff, large twin bed for 2, cleanliness, free wifi

nice to have a garden to sit in - also quick and efficient laundry service

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

wifi seemed poor or slow

t get the wifi on the tv to work or the coffee machine to work in the room but only minor

was a bit of mould in the mini fridge, the wifi signal in our room was patchy, some design features were not

wifi in my room on the top floor did not work

some stains on bed family room didn't have bathtub so not so easy for little kids

laundry was expensive.

v poor wifi but hey ho

breakfast, facilities like gym, and so on everything was brilliant

nothing up to tell us about the wifi - only discovered it by fiddling around with our phones

comfortable bed , nice staff. good breakfast, not far from train station and city centre.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

really liked the lobby area where there is a coffee bar that sells food, and a large comfy seating area

wifi was a bit slow.

the lobby and there was nowhere to actually sit and enjoy your breakfast as it was all sofas and bar stools

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

there was a cafe on site , early check in was available and location key

pet loved the stay

room was on the third floor but their was a lift so no problem, we didn't have breakfast as it wasn't included

room service were too busy to answer the phone or take an order

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

i you do go to reception to use wifi (we all have jobs that require some authorisations sent daily) you get

in and out was quick, facilities were brilliant, the little bar they now have is great too

there is everything you need including towels and little things you might need after visiting the pool

to pay 30 per head for breakfast after paying over 1000 for two nights accommodation

noise from gulls and early morning laundry deliveries.

the self-service laundry is available on site at no charge

it was spotless and very comfortable, and the guest laundry was a bonus

fresh towels offered daily and access to laundry facilities was a bonus

guest laundry facility a wonderful bonus

laundry on the landing outside our bedroom was there both days receptionis has stains down her

keep having weird sounds from the wind, no heater in the toilet, laundry took very long time, light is not bright

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

easy parking

the wifi is quite weak in our rooms.

with the charge for parking on the hotels own driveway

the rooms are immaculate and the breakfast is great too

did not eat here but had a night cap at the bar which was horrendously expensive to the point of being comical

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

property in a great location, only a short walk from bath spa train station

all the stairs especially in pjs on the way back from honesty bar lol

short walk to bath museums and bath spa train station

facilities were great and wifi was fast

great location. not far from major bridge hooked me up w/ local one-day laundry service

wifi was easily accessible with strong signal

breakfast outstanding

henrietta house was an easy walk from the bath spa train station (approx

wifi connection was not working properly at times as room was near to lift, was affected by noise

would be really useful if wifi info was printed out and left in bedroom

weak or no wifi signal

wish it had additional amities such as a spa or a gym :) but that’s just as a bonus, the stay in general was

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

whilst we didn t use the bar or breakfast it looked great and i d happily come back

fact that richard ayoade was also there when i was at the bar and is just as awkward in real life as he is on

ideas such as the record player in each room, the vinyl library and the pantry room and the bar was great

kids meals were not available till 6

we were not spoke to about what the hotel had to offer, bar, spa, room service, larder provisions, pillow menu

are room it was amazing they set the rose petals out amazingly and greeted use with big smiles

was excellent the room was quite noisy as we are next to the gym with constant people walking

position, staff, decor, breakfast.

gym was very limited but this is due to space however gym group us round the corner for people who

could offer more in room info re room service/bar menu etc

i loved it here. the staff were amazing and the underground bar

laundry is expensive to get done for weary long term travellers arriving here after many other

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

extras in the room comfortable bar good breakfast helpful staff

they offer room service but when asked it wasn t available

the new terrace bar was a lovely place for a sundowner after a busy day, very comfortable and with blankets

staff were very friendly indeed. breakfast was lovely. che king in and out was quick and easy.

i like the option of room service etc

breakfast was superb - i'd come back again just for that

is a squeeze and tight when full had to ask at breakfast for a knife for our toast, not on plate already with

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

room size, nice garden, pet friendly in most areas.

the pool area could use a little investment

not recommended to use when kids are around as they tend not to follow rules and do a lot of jumping and

drinks at the bar were really expensive but that is the case in most places.

clean,friendly staff, and a lovely swimming pool in a conservatory.

and my family loved the gym and thr swimming

room and room service. breakfast selection is good: full english, cereals, fruit etc

they are accommodating and helpful, we managed to do a late check out so the kids could enjoy more the pool

breakfast wonderful

a spa would have made it very luxurios

for our specific needs the breakfast was great

milk and cookies for kids - great touch

room service little slow and a bit chaotic when ordering as it seemed there was lack of staff so

would've been nice to have laundry service.

kids would have loved hot choc from coffee machine.

really comfy bed, powerful shower, brill wifi and also had a choice of what floor we wanted to be on

ice machine and microwave use and free parking and pet friendly

staff big and comfy beds impecable cleanless great lightness/ enough plugs very good breakfast