were horrible, had about 6 families treating it like an apt complex, clothes hanging outside, kids running around

the had a spa that looked appealing

the room service meal was very poor in my opinion

there were room service menus in the room but the restaurant hasn t offered room service for over two years

no pool or breakfast

it was nice to do the laundry, so that everything was already done when we came home

to bring my blow dryer body wash ect having a washer and dryer was a nice bonus (which included laundry soap or

highly recommend to families passing through, as we were able to do laundry there and cook our own food

the location is close to a shopping mall and the room has a full equipped kitchen

the kitchen was extremely well stocked with all sorts of small appliances

i could use their utility room for doing our laundry

the smaller room was right beside the storage/laundry room and you could hear when someone does laundry

she even offered to do some of our laundry and folded it expertly

wifi in our room over garage was either slow or stop

swimming pool, coin laundry) closed too early

it s close to everything great area for travellers with kids

they are a pet friendly hotel and there should be more pet friendly hotels or motels

the breakfast

of parking, landscaping was nice, very friendly front desk clerk rashkaran made me feel welcome right

also had in room laundry facilities

spacious with kids,good location, laundry.

in suite laundry

great having in-room laundry facilities and very close to shopping, groceries, liquor store,

laundry faculties included in the suite and they supply soap

is no coin laundry facility available for the guests in the property's premises

little breakfast bar with some snacks and coffee and tea was very nice

the attached bar and grill were very cosy, good beers and food good for

i can hear my kids laughing and other guests conversations even when you re just passing by their rooms

friendly and helpful staff, comfortable rooms, nice amenities, no charge for parking.

food for vegetarians, healthy choices for kids.

free parking and excellent breakfast.

a lot of parking space available

pool wasn t running

friendly staff, cleanliness of my room, free parking and complimentary breakfast

wifi cuts out occasionally

were advertised as pool and breakfast available, neither were room was dirty and the hallways smelt mouldy

the pool was gross

pet friendly rooms on 3rd floor. should be 1st floor for easier outside access. no restaurants

breakfast was good and staff also friendly

best breakfast, very good location.

there are no options in the hotel to do laundry, you would have to drive to a laundromat

would like laundry facilities on site

swimming pool and jacuzzi very wonderful

beautiful rooms and views. great pool and hot tub area.

comfort , clean . room service fast

the linens all smelt like stagnant laundry that was left in the washer too

the room was changed to a musty, foul, cobwebs room # 415 beside the laundry room around the back of the building

the other patrons thought it was ok to do laundry after

laundry facilities there is no more

the laundry room had not hadn't been cleaned in quite a while as it needed a deep clean from what i

laundry room was a messed, towels were all over the floor, they should have atleast closed the

whole place needs an update, lobby, check in opens to laundry

there's good breakfast

the kitchenette was fabulous with a complete apt sized oven and stove

good breakfast, parking, room clean and new, coffee machine in my room

the bed was comfy, we got extra pillow. the laundry is very stiff

no laundry bag - i usually out my dirty clothes in

room has it's own spa bath

room service indicates sandwiches through the night but the kitchen closes at 10pm & they need to be a lot more

spa bath jets are on the bottom only creating a lot of splashing which can get messy

i was there on an extended buisness trip and they don t have laundry facilities friday thru sunday and it

laundry is picked up in the morning, dropped off in the evening

when travelling or having to be in a hotel due to unforeseen circumstances, a microwave and bar fresh due would

i was thinking ing about a walk to a particular restaurant and the patrons at the bar advised against for safety

room, nice coffee and tea facilities, very good wifi throughout the whole hotel, clean and nice bathrooms with

breakfast was kind of limited

clean..great security .fitness centre

the complimentary breakfast was a great bonus, and the staff were always friendly and helpful

breakfast was amazing

complimentary breakfast was convenient, but the variety was somewhat limited during our stay

breakfast was fantastic location great too

was fine but it is the same everyday, and the set up is not great - the breakfast food areas are quite set apart

price for 3 nights, having breakfast included with price, was excellent

simon hotel was a great place to stay for a basketball game as it was steps to the west gym and was new and

awesome breakfast

laundry is in the basement

they even gave us complementary wine and there's free parking and laundry

it also lingered even in our clean clothes and we had to run everything through the laundry when we arrived

i had a three rooms suite completely furnished with a complete kitchen

the free parking in the back comes with its own homeless, not so secure,

kitchen was just in front of our room to

great suite in a nice big mega private property we had a comfortable rest and peaceful stay fast wifi for free

booked it as we noticed it is very pretty by photos the suite we booked was pretty as enough our kids liked to

was easy to find very good beautiful garden that our pet could play there we paid extra fee for our pet they

found at this price i cannot imagine how nice was the place with best fast wifi in our room free parking was

didn't use the wifi or have coffee

small bathtub, limited cable tv channels, no bathrobes, no room service, front desk staff weren't wearing masks

they were also able to accommodate an early check in which was very helpful since restaurants and libraries

next morning we ordered room service breakfast and after waiting patiently for about one and half hours we

pool

24 hours of services available including laundry on 2nd floor

one of many instances was when i was doing laundry and needed change to complete the drying process

no swimming pool but in front of a public swimming pool and health center.

i like that there was an amazing swimming pool across the parking lot for the kids

pull out bed was horrendously uncomfortable the kids hated it so we pulled it on to the

you had to get a separate key for laundry/gym. dryer wouldn t dry your clothes

the sauna and workout room plus laundry.

when i opened the door there was laundry on the floor and unmade beds

bed, great to have kitchen and laundry facilities

the laundry is tiny and in a different place

room assigned is noisy, its like we're under a laundry room, and the most disgusting thing is there is a mice

i was disappointed with the self-serve dryer; it took a long time to do laundry, but that being said, i was

the laundry room was okay

decent breakfast and the fitness studio was enough for basic.

room i was provided was not overly clean, felt dingy and the wifi was not working at all

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

- spacious room, with fully equipped kitchen stuff

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities

we asked for another room after a short night, our room was against the laundry and the icecube-machine

the location of the laundry means washing after 10:00 pm can't be done

room was next to laundry room

laundry facilities, pool and good breakfast.

microwave , stove top, clean and airy, great for the couple of nights we were there, lovely pool and a great

no laundry facilities for guests

i like the space, the full kitchen and laundry

we were not prepared to use the kitchen or laundry, but the beds and sitting furniture was very comfy

our room was located by the laundry room, which kept me up at times of our sleep

laundry in suite was another great idea- 2 kids, 2 adults, 2 dogs you can imagine it won t take

expanding the gym a bit and an option to do laundry on site would be amazing

was not expecting to have a full kitchen! bed was extra cozy, and bathtub was deep!

upgraded to a suite. plus they accommodated my request for an early check in.

the inside is very clean and comfortable. i love that they are pet friendly.

room only. no breakfast, no gym no pool.

the laundry machine didnt work, and i was told that next time i wouldnt be refunded, although i was the

staff was friendly and it had laundry facilities at the hotel to use

handy parking

there were 5 wifi addresses, and when i got into one, the reception was too spotty, so i used my data

its a awful hotel tucked behind a old bar in agreat area next to the free say that is not visable

very friendly (including the maids) , the rooms are spacious and comfortable, black out curtains, laundry on

friendly staff, great breakfast, comfortable clean room, and loved that there was laundry

very pet friendly

breakfast had gf options. very grateful i could eat breakfast there to suit my diet.

friendly staff, great breakfast, comfortable clean room, and loved that there was laundry

ice, laundry, pool, fitness, iron ( which i needed) convenient location to stores and restaurants and to

laundry machines available if needed

good location, great facilities; laundry was very cheap. extensive breakfast range.

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within

laundry room with everything available via vending machine

if i had to have a complaint about something i suppose it would have been nice to have room service from the

room size was great nice and perfect. great for families with kids. great king size bed.

swimming pool and gym was open

no hot tub, and the pool was being used for swimming lessons

the location was great, pool stayed open so kids could have a quick swim

laundry facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge

there was also plenty of parking if you have a car

that froze and ruined approximately $100 worth of food we accidentally closed the door to the kitchen, which

was a silverfish in one of the beds and 3 bugs on the kitchen counter not good wont be staying there

staff were unconcerned when i reported that another car was parked in our assigned parking space

hotel is pet-friendly

our room must have been close to pool as we could hear kids and yelling and screaming.

that there is no swimming pool

no pool for the kids, they were disappointed

location was nice surprise 50 dollar pet few was not

has kitchen and laundry facilities, free on street parking

late night arrivals disturbing sleep . expensive laundry ..

free parking, self check in, but camera around the place, quiet, and clean

they accommodated my needs from ensuring my bedroom was nice and clean to making parking accommodations

very comfortable place - well equipped kitchen and tidy fridge is available for use, multiple common areas,

there was no in room or shared laundry facilities. the toaster

the customer service was great. we loved the room, pool, gym and continental breakfast.

very nice hotel. everything was awesome. great gym, nice pool and staff were very helpful

the gym is perfectly instaled with high quality machines

get into the room until close to 4:00 pm even though the front desk knew we were there and with 2 kids

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend

i needed early check in as i had to be somewhere else during the whole check in window of 4:00-11:00

our room had poor wifi connection which staff were able to correct with a wifi booster

the wifi wasn t work all weekend long. that was not good.

not stay in this hotel if you need to use their wifi

guest laundry sucks

choice of the item in the breakfast no enough no enough washing / drying machine for self-support laundry

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the

view from the window, breakfast, location, soundproofing, outdoor pool

had to pay extra for young kid but according to ihg website all kids under 12 are free

staff was friendly, also there is onsite free laundry that you can wash your staff yourself

laundry machine-old and doesn t work well plus there is only oneud83dude12tv channels are

guest laundry not operational

laundry in the hotel for customers to use if need.

loud noise of some sort of machinery coming from inside the hotel - i suspect it was the laundry bur it kept

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

other useful amenities included a fitness room and guest laundry

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

laundry facilities, great managers!!!

was super friendly and chatty, was also very helpful when we had to do our laundry

affordable option in a convenient location for our needs. laundry was nice.

everything you need is a walk away laundry facilities right there on the property reasonably priced

cheapish. laundry facilities.

breakfast was varied and was excellent

pool was great for the kids, fun waterslide, lots of towels available

good breakfast

the kitchenette was good except they had no toaster

parking at night only on other side of pub, not in front or back of hotel

drier in the laundry room wasn't very efficient

said they were pet friendly, but charged us $25

staff was friendly and helpful, easy check in, pet friendly room was clean and comfortable.

they should have more variety of foods that serves on breakfast.

i hope the owner invesigates this petty theft

friendly rooms are on main floor so we were right across from the laundry

the evening while having dinner together and yelling down the hallways to each other from the laundry room, buy

the laundry room is close to these doors, and my wife said she felt quite uncomfortable while she was

to being on the pet floor, our rooms were directly across from the laundry rooms, and washrooms, so there was

laundry facility was a bit lacking, one set of washer and dryer for the whole hotel

room (i always try and stay in the same one) smelt like they had allowed pets in it, although the laundry also

only thing and which didn't affect us was that the laundry is right beside the entryway into the hallway

a minor issue but i noted a chemical smell, possibly from the laundry facility.

only thing perhaps they could change is when you come in the lobby, you see all the dirty laundry in

rooms were clean, the breakfasts were nice and i really appreciated having laundry facilities

no washing machine or dryer on site which is helpful with kids, but a laundry close by.

needed a laundry room

no info on the spa or joining restaurants

no hot tub or swimming pool or sauna didn't see a weightlifting gym or juice bar

kids running in hallway till almost midnight some nights

view! of the mountains, quiet, nice staff. laundry, gym

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay,

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

wifi is limited, it is at extra cost if you need more data

they have a dry sauna and a fitness as well as laundry available to do yourself

it was clean and loves the self laundry on site

the laundry facilities were a godsend but oddly were attached to the gym

maybe they share laundry facilities with a smoking friendly hotel

the cheap laundry facilities, sauna & location

laundry was expensive and time prohibitive

serve laundry machines on site would be great

dog friendly and not overcharging for the pet stay

arrival, i had pre booked a pet friendly room that was 105$, she told me this is smoking (which i do not smoke

like the convenience of parking mere steps from a private entrance, no matter which suite

laundry options for the same

unable to close without using clips of some sort - sides stay open to folks walking by to laundry

ice for guests is never working and is in laundry room & garbage room and it stinks...

laundry room hours would be my only complaint, 9am-9pm but even then it wasnt the end of the world

laundry room with 2 washers and dryers

very helpful with doing laundry

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

wifi wasn't strong enough

part of town) and the amenities provided (outside of breakfast, which was great, and free 'wifi' there wasn't

the staff was super friendly and was even able to accommodate an early check in

breakfast was in the basement with the electrical, mechanical, laundry rooms

laundry location to safeway

is very small but they offer what we want, for example coin laundry room for wash and dry, microwave

i tried going down to their pool, but apparently they were having kids' swimming lessons (or something to

was a comforatble room and great wifi

laundry

great location. laundry facilities were helpful. lovely garden out back.

there was old laundry from a past tenant hanging in the bathroom

once i paid with credit card they put the room key, receipt and wifi password info into a lock box, gave me

only positive thing about the site is the ample off street parking

i would like to stay at the hotel and be able to enter the casino through the elevator

we liked everything, breakfast really good!

a fee for parking & wifi the water pressure was very low on the taps and shower

the casino was fun to have in the hotel and the experience at victor was yet another wonderful evening

staff, 24/7 room service with delicious food, comfortable bed, nice view, separate door for toilet, casino

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

sounded like laundry was going at night time. we could hear from our room. thin walls.

the bed in the room shook all night from the laundry room

the new pool and spa were fantastic

the pool was great and was accessible to suit our schedule

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not

there is no laundry and microwave.

same day laundry excellent

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

our laundry service took 24hrs to be ready.

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

that the room service came to the room with plastic plates and forks.

too noisy crowded bar (had to take our drinks and sit in the lobby)

had an urban kitchen suite and made our own breakfast and snacks

the bar staff, even though they were closing up for the evening, still served us

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

no laundry , but could go to next door hotel. and sauna facilities under repair.

laundry was mixed up with another guest when we are calling sometimes none from the reception is

a guest laundry would be nice.

needed a laundry to walk next door to another hotel was a little hard

tho is new but very shabby bar lounge

i didn t like that it was shared with a casino which i didn t understand that it was a shared building

small rooms, poor service (mixed up a room service order), didn't have a mini bar.

it is portrayed as a boutique hotel but it is not intimated and part of this mega complex with casino and huge

needs a pool

very friendly staff, laundry available clean. close to everything

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

able to do laundry was a definite plus

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

location was great. gym was good.

bar and restaurant a bit pricey, but staff kindly gave us other neighborhood suggestions

staff should have alternative laundry rather then using guest laundry, especially when there is only 1 machine

24 hour business centre, gym and free self serve laundry, and snack machines

the common usage areas like the pool, laundry, gym are very accessible and well maintained

the laundry machine, it looks a bit dirty.

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

hotel has a great gym and pool and a beautiful view of the harbor

location was great. kids chicken tenders from the room service menu were best ever had

nice common area on the third floor, gym, pool, hot tub, steam room, outdoor area

enjoyed the pool and gym spa jacuzzi

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

has washer and dryer and well equipped kitchen

the kitchen was well stocked

no laundry facility

no more laundry services

breakfast was good, room was roomy, clean and comfy

breakfast included. wifi. staff.

at all, very much geared towards adults and received complaints from other guests because of my kids, who were

laundry facilities available for 1

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

there are laundry facilities

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

guest laundry every 2nd floor is a bonus for travellers staying over

kitchenette had no utensils or serving ware, no laundry facilities

superb laundry service

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

gym and squash courts

and toast but no cold meats or cheese selection (there is no hotel kitchen) and there is no room service offering

a pity that the hotel did not have laundry facilities

no laundry only dry cleaning

could have done with self service laundry facilities.

the laundry service was not available

laundry and dry cleaning service requires donating your organs as its so expensive

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

some other great amenities included free on-site laundry (this is rare for a hotel

caught up on washing in hotel s laundry room

great to have a laundry room too

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

will say, as we did stay a bit longer there was no laundry facilities in house

24 hr room service has limited menu

the bathroom, the room, the hotel is pet friendly

foyer bar/lounge area was a huge let down

my kids slept comfortably on the pull out couch in the living room and the bed in the room was very

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

location, room size and facilities (kitchen/laundry), service

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

no kids

room bar and restaurant are excellent. food is first class.

made for a wonderful breakfast - love the atmosphere with all the open windows, and the rooftop bar made for a

also, there is a food court near the terminal for breakfast/lunch/dinner

the bar area was also first class - decor, food, drink and especially the waitress

shame the gym and the pool is not in the building

the hotel also had a laundry which was really handy and a tim hortons across the

good location. coin op self service laundry. adequate breakfast. knowledgeable, friendly staff.

good location, comfortable bed, laundry facilities

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

it had a business center and also laundry facilities

my favourite part was the pool and the spa

the breakfast food i ordered in room service was delicious

corner suite fairmont gold, absolutely gorgeous room, dramatic views of the bay, downtown and the pool , a lot

breakfast was outstanding!

if you don t have kids the pool and hot tub area wouldn t be relaxing

i find it a bit expensive for the hotel to do your laundry

location, friendly and helpful staff, clean and quiet room, wifi was reliable

comfortable room, great pool, friendly staff

food in the bar was excellent, i arrived at closing time and the staff were very accommodating that we were

bar open but no snacks at all available

wifi is slow and doesn t really extend to laundry room

laundry service they provide was slow and no one even knew how it worked

all but one of the washing machines in the laundry were out of order.

i was able to do laundry

in-house laundry for guests was useful for our travels

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

i wish there were an onsite laundry facility for guests.

laundry prices could be more affordable

no self serve laundry

very nice suite with all amenities including room service

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

no late night room service.

i only have one disappointment, i was only there for one night and the pool was closed for their staff function

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

traffic could be heard from the room should have laundry services

no laundry

great location, free wifi.

wifi was amazing. location was great. staff were very helpful and responsive.

attentive staff. good gym/pool. central location.

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just

i had to book this last minute and thought for sure traveling with my pet there would be some issues but no

gym and outdoor swimming pool are very nice

location is excellent and the spa and bar in the building has excellent service as well

no guest laundry which is not helpful for overnight guests

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

good location excellent laundry bottle of water

guest coin laundry

put into the corner for the meal we did have because we had 2 kids with us so it felt like they didn t want

clean rooms and late open bar and restaurant

wonderful pool

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

very clean room, excellent staff, well equipped gym

gym facilities, staff

we ordered room service - after waiting for 40 minutes, we called again, and they brought our order

everything was so clean and breakfast at capo and the spritz was delicious

also, it was so relaxing to sit by the fireplace every night after a full day of walking around the city

loved my friendly chat ordering room service

the room was clean and comfortable with everything you need, i really enjoyed the fireplace

have live a self service laundry room

laundry services - self serve would be great. laundry service provided was extremely expensive.

that there is no guest laundry

very friendly staff! laundry service 7 days a week.

laundry expensive.

it would have been great to have a laundry room too in the hotel.

the staff was very accommodating when i asked for an early check in

the location the room the bathroom, very nice, with a shower like a swimming pool

no room service. price for breakfast buffet was too high.

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste

staff member was kind and helpful, the room service was spectacular, and i will highly likely be back

decor of the lobby, bar and rooms

no pool was available

looked at spa prices and breakfast prices and decided to go else where

wifi signal is not quite stable. otherwise everything is fine.

was a mix up with my laundry and the staff did all they could to rectify the situation

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

also the laundry service was very

early check in was much appreciated

were great, really helped us out with an early check in after a long flight

nice work out room and laundry facilities were convenient

laundry was very helpful

laundry breakfast staff shuttle

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

and facilities - laundry and pool/spa were great to help us prepare for our next

there is very convenient for laundry

were very clean and new, good facilities (even a small laundry room) and an excellent breakfast

laundry room always busy, the washing machine is not clean

island very big and comfortable room it had the facilities we needed for our short stay - laundry &