ice, laundry, pool, fitness, iron ( which i needed) convenient location to stores and restaurants and to

changed rooms for me upon arrival to the lower floor so i didnt have to haul it up the stairs), laundry room

good location, great facilities; laundry was very cheap. extensive breakfast range.

small gym and laundry rooms came in useful

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within

there was no in room or shared laundry facilities. the toaster

breakfast is good

we stayed in the room with two queen size beds which had a nice kitchen and a big sized fridge

love the cleanliness, and that it has a full kitchen which makes it very convenient when you have kids :)) plus

pool was closed due to covid

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend

the buffett breakfast and pool made things so easy for travel with the whole family

very much enjoyed. kids lived.

wifi was indicated when i reserved my room

the wifi wasn t work all weekend long. that was not good.

guest laundry sucks

choice of the item in the breakfast no enough no enough washing / drying machine for self-support laundry

liked the location, the ease of walking everywhere, free parking, the gym and pool were fantastic and the

good parking .good breakfast. good location.

never used the pool or gym, but all looked very good

late night arrivals disturbing sleep . expensive laundry ..

has kitchen and laundry facilities, free on street parking

access key pad free street parking freedom to come and go bathroom is renovated and has 3 washrooms and 2 showers

parking, spacious rooms, great people staying there

free parking, self check in, but camera around the place, quiet, and clean

not go to any of the restaurants with my kids

convenient and quiet, allowed pets

loved the casino in the same building

location, free parking, attached casino, free coffee

we ordered room service i did not think to order salt and pepper - apparently that has to be ordered

when i opened the door there was laundry on the floor and unmade beds

you had to get a separate key for laundry/gym. dryer wouldn t dry your clothes

the staff was nice and helpful, laundry good to use, parking easy, good located for our needs.

the sauna and workout room plus laundry.

bed, great to have kitchen and laundry facilities

website advertises that you have a laundry

guest laundry not operational

free laundry heated pool

laundry in the hotel for customers to use if need.

no customer laundry

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

laundry available on site. people are friendly.

other useful amenities included a fitness room and guest laundry

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

105 was noisy due to closeness to laundry rooms

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times

view! of the mountains, quiet, nice staff. laundry, gym

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay,

there is off street parking in front of the hotel

kitchen facilities and some sort of breakfast options (even if just cereal) would have been

comfortable and could sleep 3; well stocked as a suite suitable for a longer stay with basic kitchen facilities

tight with two beds, one bed and a couch would have been spacious lacked undercabinet lighting in kitchen area

- spacious room, with fully equipped kitchen stuff

redone, nice large suite with kitchen facilities, quiet location away from the downtown but still close to things

the bathroom and towels were spotless, and the tv and kitchen were modern and well-equipped

serve laundry machines on site would be great

laundry was expensive and time prohibitive

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used

pet accommodations and the fact i could pay off my debit or in cash was awesome

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

bonus was free breakfast and coffee station on each floor

awesome breakfast

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of

the wifi was a bit patchy, and kept logging off and on.

breakfast was fantastic location great too

they even gave us complementary wine and there's free parking and laundry

it also lingered even in our clean clothes and we had to run everything through the laundry when we arrived

laundry is in the basement

it wasn't clear how to get to the entrance from the parking lot.

bedroom with extra living room and kitchen is just perfect for a family stay

offered early check

small bathtub, limited cable tv channels, no bathrobes, no room service, front desk staff weren't wearing masks

to the bars of the quay, bar customers chat in the street until midnight , a bit noisy , once in a while

no pool and not family friendly. was forced to book. will probably never book here again.

the gym- a huge must for me was perfect

no laundry bag - i usually out my dirty clothes in

the bed was comfy, we got extra pillow. the laundry is very stiff

room service

swimming pool not open

room service is limited and the restaurant is only open for breakfast till 9:30am

they have a dry sauna and a fitness as well as laundry available to do yourself

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

infrastructure is breaking with holes through the floor and walls, need coin changer in laundry room or receptions

it was clean and loves the self laundry on site

the cheap laundry facilities, sauna & location

this is situated by a supply closet and the internal laundry

the other patrons thought it was ok to do laundry after

the laundry room had not hadn't been cleaned in quite a while as it needed a deep clean from what i

looks a lot like a motel from the outside, but there is still a swimming pool and laundry room inside, which

the room was changed to a musty, foul, cobwebs room # 415 beside the laundry room around the back of the building

when we first arrived into the parking lot there were only 4 vehicles (not normal for a large hotel), we then

had reserved a pet room but was informed upon arrival there was no pet room available for me

breakfast

stayed in early spring so no pool yet but will report back after the next stay

the variety of the breakfast

wifi cuts out occasionally

whole place needs an update, lobby, check in opens to laundry

laundry room was a messed, towels were all over the floor, they should have atleast closed the

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

sporadic wifi, not a great neighbourhood

the staff were friendly and helpful. wifi worked great.

very helpful with doing laundry

wifi wasn't strong enough

the staff was super friendly and was even able to accommodate an early check in

such as a spacious en-suite bathroom, tea/coffee maker, microwave, ironing board as well as good wifi and a

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service

room service was excellent as well

spacious rooms and excellent in house bar and restaurant facilities

couple restaurants are located in casino so kids under 19 cannot go

in-house laundry for guests was useful for our travels

it has a pool (in doors so loud), laundry, restaurant (kids eat free

laundry service they provide was slow and no one even knew how it worked

wifi is slow and doesn t really extend to laundry room

i was able to do laundry

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

service, clean room, excellent room service and jw spa staff

the ev charging.

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

best location and a lovely spa as well

sounded like laundry was going at night time. we could hear from our room. thin walls.

the bed in the room shook all night from the laundry room

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

loved the convenience of moxie's restaurant downstairs, great when you have hungry kids

hotel was great! had a nice room, great elevators, wonderful gym, pool and hot tub!

no laundry facilities and 1 front desk person who was less than helpful.

laundry was mixed up with another guest when we are calling sometimes none from the reception is

smells like dirty laundry

needed a laundry to walk next door to another hotel was a little hard

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

wonderful breakfast loved the free laundry too.

they had a great workout room, hot tub, and laundry room

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

we did laundry while we were there on the 15th floor

laundry breakfast staff shuttle

nice work out room and laundry facilities were convenient

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

they had a guest laundry which was great

laundry facilities very useful when travelling

24 hour business centre, gym and free self serve laundry, and snack machines

really useful guest laundry available free of charge which was great at that

room was spacious and the one very convenient facility is the free laundry especially for long

the laundry machine, it looks a bit dirty.

we loved that complimentary laundry room

i could use their utility room for doing our laundry

she even offered to do some of our laundry and folded it expertly

the smaller room was right beside the storage/laundry room and you could hear when someone does laundry

wifi in our room over garage was either slow or stop

fantastic accomendation great free wifi great free parking great amenities

stayed in our room majority but they gave kitchen in front of room to cook and garden to play for kids super

for family with kids basketball court was an asset fir kids, to play and grand ma loved the

nadi and alex are good staff we got a lot help free wifi is included my members are happy to book it next time

kitchen was just in front of our room to

our laundry service took 24hrs to be ready.

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not

same day laundry excellent

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

there is no laundry and microwave.

laundry is picked up in the morning, dropped off in the evening

i was there on an extended buisness trip and they don t have laundry facilities friday thru sunday and it

the bar area was good with a great range of drinks

gym is fantastic for who wants to work out, and staff was helpful with everything we needed

loved the pool and hot tub

is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

the kitchen and washing/drying machines

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

comfortable bed and quality kitchen facilities

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

laundry facilities, ice machine and microwave available

they have laundry - key for remote workers

did have a microwave for guests but it's in the laundry room

there was even laundry available (wish i'd known when a pen leaked in my pocket

it would of been more convenient if they had somewhere to do laundry

worst part was there was staff that was either doing laundry and other things either right beside me or above

there was no laundry room

no coin laundry service on property

i got to my floor dirty laundry was piled beside 2 separate rooms

would have been better if we didn't find laundry on the floor, if the tv worked, if we weren't given a stinky

room quality, room service

pool, hot tub

love staying here because of the pool, our kids love the slide

i requested an early check in and the staff were able to arrange for me to get in 3 hrs before 4 p

there are laundry facilities

great to have laundry available on every second floor

i appreciated the self laundry available at a very reasonable rate

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

guest laundry every 2nd floor is a bonus for travellers staying over

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

so when they suite check if they can split beds for kids/teenagers

some more food options for room service would ve been nice!

nice to have separate bedroom area, kitchen facilities useful

we were happy to get the suite room with wifi

will say, as we did stay a bit longer there was no laundry facilities in house

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

pool and spa were appreciated by the kids

room service was nice

wifi reception in the bedroom

though booked a long time ago, were given room bottom floor next to laundry with old mattresses that felt like

a laundry machine and dryer an atm machine

quiet, great whirl pool, excellent staff

front desk didn t offer a late check out

wifi was in then out all night , but that was the only issue

also, there is free coffee every morning and free laundry

i liked that laundry facilities are free, even the soap.

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

some other great amenities included free on-site laundry (this is rare for a hotel

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

location, room size and facilities (kitchen/laundry), service

the outdoor hot tub/pool and great 24 hr gym

no laundry facility

no more laundry services

location. staff, breakfast (awesome!), beautiful rooms

breakfast included. wifi. staff.

at all, very much geared towards adults and received complaints from other guests because of my kids, who were

loved how pet friendly this hotel is

loved my friendly chat ordering room service

the room service was quick, staff attentive, and the location was perfect

wifi excellent

the room service was a little slow one day but the food was great once we got it

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

my kids love the pool

had to walk through carpark, out in cold (0 degrees), to get to gym, need to warm up to do warm up

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

everything els is perfect friendly staff fine food nice location good gym

i should have known when we were near the elevator but we were happy they accommodated our early check in after

bed breakfast was served on time with my special requests was granted late check out because of disturbance by

pool had a sand paper like floor to it, kids both had red and slightly painful feet (still kept going in though

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

traffic could be heard from the room should have laundry services

no laundry

good wifi and comfortable bed

great location, free wifi.

the laundry service was not available

laundry was ridiculously priced (eg $15 for a tshirt) to the point i had to send out my laundry

could have done with self service laundry facilities.

laundry and dry cleaning service requires donating your organs as its so expensive

a pity that the hotel did not have laundry facilities

kitchenette had no utensils or serving ware, no laundry facilities

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

superb laundry service

room service from lions pub

lack of breakfast options and room service isn t always available

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

didn t have the breakfast

stuffs and service are wonderful, room service is good too

room service and house keeping needs improvement. front desk did nor respond to calls.

currently, the hotel offers passes to a pool and gym through partner facilities

i find it a bit expensive for the hotel to do your laundry

they were also able to accommodate our early check in request which was very

gym is a bit small.

even accommodated us for early check in definitely a plus

the room was great big tub, patio, coffee machine and pet friendly. the staff was amazing

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

great having a guest laundry facility

modern and clean good parking laundry and gym were good very good breakfast

love the daily breakfast, the gym and the available laundry machines

shuttle to airport clean, nicely decorated rooms large bathroom conveniently next to costco and a

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

we also loved the breakfast downstairs, the bar with a piano player and a dusky cocktail bar down below

nothing. breakfast is a bit pricy but absolutely delicious.

location great, clean floor in room, laundry facilities available, simple but good breakfast

absolutely fabulous to have access to a laundry

on premises laundry, close by restaurants and a few blocks from the skyway or cruise terminal

good location. coin op self service laundry. adequate breakfast. knowledgeable, friendly staff.

good location, comfortable bed, laundry facilities

it would have been great to have a laundry room too in the hotel.

bar attached to the hotel didn't open until 4pm which was a shame

small boutique style with great decor, personalised staff. bar attached friendly staff .

arrived early and were offered early check in and they also upgrade our room for free

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great

laundry prices could be more affordable

i wish there were an onsite laundry facility for guests.

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

no self serve laundry

no 24hr room service.

no laundry facilities

property, but still clean no onsite laundry shower area has no door, so water tends to splash

the laundry facilities consisted of one washer and one dryer, and were almost always in use, so hard to

staff at reception, cleaners, laundry operations, our beds, breakfast & proximity to airport

restaurant close by, lots of clean towels, laundry facilities onsite, airport shuttle

needed more towels no breakfast bed less than comfortable no laundry facility available in the

a laundry would be handy

no laundry facilities.

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

since we were still in the tourist mode we were not able to connect with the off site laundry

breakfast was outstanding!

room service was great, food was delicious

children-literally a 1:4 adult to child ratio-doing cannonballs, shrieking and running around, as kids do

bed and pillows superb - gym facilities great

in room dining/room service

good location excellent laundry bottle of water

guest coin laundry

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

no guest laundry which is not helpful for overnight guests

robes and slippers was a nice extra touch :) bathroom was nice and clean :) kids and i walked around the area

huge bath tub in the middle room and room service for breakfast! amazing staff.

staff went above and beyond by dropping off cookies for the kids in our room :)

excellent hotel, but the wifi connectivity could be improved.

both the bar and the dining room were comfortable facilities with helpful service and outstanding food

sat by the cozy fireplace

gym

rooms, beds, bathroom, air handling, security, food and bar services, location.

hotel has incredible amenities, including a sauna, pool, gym and hot tub

ginger bar is a great place for drinks and food

i like the pet friendly aspect. they provide my dog with bowls and a bed!

in the room there are instructions on laundry service, bags and forms

no room service (even for a fork & a bowl) no laundry service

laundry service

does not offer dry cleaning or laundry service

price and location just a hotel to sleep has no pool or laundry

great location, very friendly staff, guest laundry services

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

laundry in the basement was cold down there

i loved the location, parking, staff, spa and decor of the hotel

lovely room and great location. bar staff really friendly.

very comfortable bed and great air conditioning. staff were lovely and it had a laundry

large room, quiet, bright. guest laundry was clean with fairly new machines,

room service was nice and very clean and staff were very nice! laundry service was also good.

they do have laundry facilities and vending machines on most floors.

easy, fairly priced laundry on site

no laundry service and air conditioning was ineffective

most places like to save on cleaning and laundry as long as possible

wifi was easy to access with a strong signal

upon check in no one told us about the restaurant, pool or anything available at the hotel

convenient bar and restaurant. great view of boats and harbour.

didn t receive room service, no laundry service, untidy

no laundry facilities for travellers

gorgeous pool area overlooking the fraser river

the swimming pool, casino, the outdoor patio and restaurant.

room service people were amazing - food was terrible quality

the laundry room and kitchen were an unexpected

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

good to have a laundry to sort out washing before a trip on a 18 day tour

nice hotel with great amenities including kitchen and laundry

friendly staff, on site restaurant, parking and laundry and shared kitchen were a bonus for a longer

having a self-service laundry is convenient

i didn't see any laundry facilities on property

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped

were so helpful and assisted in booking tours laundry room was handy for doing some washing nice shop in hotel

good size room and bathroom. great bed. guest laundry.

laundry facilities

laundry facility was useful but a third of the machines were out of order

50% of the laundry machines were out of service.

no washing machine in the apartment, laundry room some times busy with only 2 washing and 2 drying machine

contained and had good facilities etc laundry gym cafe restaurant

kids were sad

pool and hot tub was a great experience and more importantly, felt very safe with the covid

the room service menu was kind of limited and quite expensive

nice city hotel with a great bar and restaurant

i really liked booking a time slot for the swimming pool, as it wasn't crowded and at times it was had the pool

laundry expensive.

have live a self service laundry room

laundry services - self serve would be great. laundry service provided was extremely expensive.

that there is no guest laundry

very friendly staff! laundry service 7 days a week.

laundry service expensive (same price as buing new clothes), also parking service quite expensive,

was a bit patchy - don't restock things like laundry bags and need prompting

remove the charge for me however, for a business traveler it's important you have access to good laundry service

we were upgraded and were not charged for laundry

i also didn't like that there were no laundry facilities

spacious room; laundry on separate floor but easily accessible

the well equipped laundry room was very useful

it had a laundry room that was very helpful and unexpected and when it rains, they provide umbrellas

loved the hot tub and self service laundry

a small shop was available on site to purchase laundry powder or some items if needed

clean, excellent location, friendly efficient staff, good extra amenities like laundry room

they have an initiative to cut down on laundry

as we are going to traveling to many destinations, this laundry facility was very helpful to keep our limited

there was more room service with clear instructions on how to order and also instructions on the laundry room

excellent location to downtown, spacious rooms, facilities for own laundry

of some basic amenities such as a microwave and a guest laundry

little things missing - laundry bag would be nice

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

laundry at hotel or downtown

no idea how short the time line was for cleaning staff, no laundry support, no other facilities to

entrance was confusing, more vegetarian options for room service

used the chi spa as well during our stay which was unreal

breakfast are also very

the gorgeous pool and hottub and views from there

service in the restaurant was poor, room service neglected to bring us a gift that had been sent to us, it seemed

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

also the laundry service was very

was a mix up with my laundry and the staff did all they could to rectify the situation

great location, comfortable room and nice gym. friendly staff too.

the spa on sight

clean..great security .fitness centre

the suites were modern, clean, and spacious, and having a fully equipped kitchen made traveling with kids much

complimentary breakfast was convenient, but the variety was somewhat limited during our stay

breakfast was amazing

breakfast was kind of limited

no laundry facilities

suggestion for the hotel is to have a coin-operated laundry within the premises, as the nearest is 10mins drive

free parking and very accommodating staff

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

wifi did not work.

lots of laundry

onsite laundry, great location - handy to restaurants and a great little supermarket opposite where we

cheaper laundry.

kitchen, grocery store across the street, friendly and helpful staff, fitness room, large laundry

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for

oh and they had the best gym equipment in the hotel that i ve ever seen/used in a hotel

no spa despite claim. small room and relatively expensive. no other facilities

the staff had sprinkled rose petals all over our room as we were celebrating our honeymoon and left us a bottle

spa service/menu really, just an on call massage option you can book in advance

the gym was also great for a quick work out

laundry service was well priced & efficient

breakfast was just okay

suite was spacious , immaculate and comfortable . friendly staff . brilliant room service.

guest wifi network did not function. otherwise nothing

too bad it still under construction and the spa was not done yet.

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

location, size, kitchen

parking was great and felt safe

acces to the kitchen was possible

the room is a little warm for the summer weather and the wifi didn't work on our last day.

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

only negative was that there was no guest laundry, but i had not checked this out before booking, so my fault

could have used a self service laundry.

laundry service is very expensive, no laundry on site, if you want laundry done, they outsource it

no laundry to self laundry after extensive travelling.

helpful guy saved me a lot of money when i needed to get my laundry done

comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

free shuttle, comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top

lovely hotel, super comfortable beds, beautiful bathroom, enjoyed the gym and the rooftop pool/spa on a very

zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

it comes with in suite laundry and full kitchen living room and bedroom

clean,well equipped for self catering and laundry

- suites are well equipped - large fridge, dishwasher, stove, oven, microwave - they even include laundry

nice to have a full kitchen, including dishwasher and laundry

their rooms/suites are wonderful, fully equipt kitchens and in suite laundry is the cherry on top