all but one of the washing machines in the laundry were out of order.

in-house laundry for guests was useful for our travels

laundry service they provide was slow and no one even knew how it worked

wifi is slow and doesn t really extend to laundry room

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

no laundry service and air conditioning was ineffective

most places like to save on cleaning and laundry as long as possible

we loved staying here and it was perfect for our kids

clean close to market. lots of walking areas. great bar and restaurant.

has a small but old gym

have nice bar and restaurant attached

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out

hotel does not have room service and it is a huge no.

even to include the channel listings (helpful for us foreigners) and to describe that there was a gym (where

we did like the bar and the it s coxcktails

the hotel staff had exceptional customer service and the room service food was so delicious we ordered it 3

the gym was pretty decent

dinning room service: it was suprisingly good

have been nice to have a small bar bridge rather than the bulky blue container

we were late with checkout as we had a concert the night before and ended up going to the casino after but they

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service

to bc place stadium, clean comfortable room, delicious make it yours breakfast, courteous helpful staff

was not a fan of breakfast coming in disposable boxes with single use cutlery.

of parking and having to pay for wifi

the gym was big enough for multiple guests and well equipped

of some basic amenities such as a microwave and a guest laundry

laundry at hotel or downtown

no idea how short the time line was for cleaning staff, no laundry support, no other facilities to

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

liked that the beds had been washed in low scent laundry soap so did not reek of scented products as many hotels

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

laundry on site and full kitchen

good to have a laundry to sort out washing before a trip on a 18 day tour

kitchen and laundry facilities on offer were excellent

the laundry room and kitchen were an unexpected

very comfortable bed and great air conditioning. staff were lovely and it had a laundry

easy, fairly priced laundry on site

they do have laundry facilities and vending machines on most floors.

there is a superb guest laundry on first floor which was great as we stayed four nights

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer

no laundry facilities.

no laundry or stove/sink

since we were still in the tourist mode we were not able to connect with the off site laundry

needed more towels no breakfast bed less than comfortable no laundry facility available in the

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

rooms are spacious and amazing with a kitchen and many utensils

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was 2

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

i used the laundry facilities and they were also very nice

laundry room perfect

laundry room needs coins to operate the washing machine/ dryer - can definitely update that to 2026

a small shop was available on site to purchase laundry powder or some items if needed

the well equipped laundry room was very useful

great location, very friendly staff, guest laundry services

laundry in the basement was cold down there

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

gym

were excellent, room service was fast and the meal was delicious

the laundry facilities are an excellent addition too

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

able to do laundry was a definite plus

they had a great workout room, hot tub, and laundry room

wonderful breakfast loved the free laundry too.

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was

we loved that complimentary laundry room

room was spacious and the one very convenient facility is the free laundry especially for long

everything and the laundry facilities were a good bonusgreat setup

it would have been great to have a laundry room too in the hotel.

no room service. price for breakfast buffet was too high.

too bad there's no room service from the restaurant downstairs.

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste

generally very clean and the room service was good but there was a hair on my bathroom windowsill from someone

there are laundry facilities

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

laundry facilities are very useful

having a guest laundry room worked out really well for us

i appreciated the self laundry available at a very reasonable rate

smells like dirty laundry

laundry was mixed up with another guest when we are calling sometimes none from the reception is

a guest laundry would be nice.

self laundry facility

needed a laundry to walk next door to another hotel was a little hard

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

traffic could be heard from the room should have laundry services

no laundry

terribly slow wifi

wifi was amazing. location was great. staff were very helpful and responsive.

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

the bed in the room shook all night from the laundry room

sounded like laundry was going at night time. we could hear from our room. thin walls.

since i was a solo traveller, they upgraded me to a king suite and granted me a late check out

there were a ton of kids (high school and college) everywhere (some formal) and they were loud as teenagres

will say, as we did stay a bit longer there was no laundry facilities in house

the bathroom, the room, the hotel is pet friendly

the pool, spa and gym were lovely and well fitted out

room service was nice

had to call for room service everyday.

was a bit patchy - don't restock things like laundry bags and need prompting

we were upgraded and were not charged for laundry

remove the charge for me however, for a business traveler it's important you have access to good laundry service

laundry service expensive (same price as buing new clothes), also parking service quite expensive,

i also didn't like that there were no laundry facilities

clean, excellent location, friendly efficient staff, good extra amenities like laundry room

had gym, pool & laundry

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

is great, staff helpful and friendly, spotlessly clean and great facilities including pool and laundry

the laundry was excellent too

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

location, room size and facilities (kitchen/laundry), service

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

a dip in the outdoor pool and hot tub was a perfect way to start the day

guest self serve laundry a real bonus

it also has a laundry room for guests which is pretty convenient

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

caught up on washing in hotel s laundry room

free laundry was amazing, room was huge,

it comes with in suite laundry and full kitchen living room and bedroom

clean,well equipped for self catering and laundry

the kitchen amenities were minimum. laundry detergent is not in the room, not free.

their rooms/suites are wonderful, fully equipt kitchens and in suite laundry is the cherry on top

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

staff member was kind and helpful, the room service was spectacular, and i will highly likely be back

wifi was dreadfully slow

staff went above and beyond by dropping off cookies for the kids in our room :)

that the staff upgraded my room, brought me chocolate covered strawberries, champaign glasses and room service

laundry facilities

contained and had good facilities etc laundry gym cafe restaurant

loved having a guest laundry on site too

50% of the laundry machines were out of service.

room several days in a row, despite us being out for extended periods of time expensive parking laundry needs

location was great for shopping/food, there was a coin laundry available

no laundry bag

i didn't see any laundry facilities on property

laundry available for 2 cad only!

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

nice entertainment in the bar in the

staff was very friendly, the room was amazing, and the service at the restaurant and bar was exceptional

our laundry service took 24hrs to be ready.

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

there is no laundry and microwave.

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not

same day laundry excellent

no more laundry services

no laundry facility

breakfast was great

i ordered some room service and the food was far too salty, almost inedible.

the wifi connection was not very good.

very helpful with doing laundry

part of town) and the amenities provided (outside of breakfast, which was great, and free 'wifi' there wasn't

wifi wasn't strong enough

the staff was super friendly and was even able to accommodate an early check in

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

no guest laundry which is not helpful for overnight guests

good location excellent laundry bottle of water

guest coin laundry

only downside was the hot tub was under construction and the pool was packed with kids due to spring break

i find it a bit expensive for the hotel to do your laundry

low lighting in room basic gym (only weights & 2 treadmills)

the gym is quite small and old.

we got in earlier 10 am, the staff accommodated us - early check in

despite its relatively size, the gym is equipped with basic work-out facilities

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

room service arrived in a bag not on a tray

room service closes early.

the kitchenette n living area make it so comfortable you forget home

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

kids love the breakfast everyday

friendly staff, good gym, lots of little extras like chilled towels & cookies

the wifi was terrible to the point better off using hot spot on personal

has pool and gym

room had 2 double beds which were a bit small for 2 adults and 2 kids.

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

no self serve laundry

laundry prices could be more affordable

i wish there were an onsite laundry facility for guests.

think the parking is high price and the pet fee i understand parking fee high as it is vancouver but the pet

amazing breakfast!

pool and spa were a bit tired. need inside solution.

views, spa and pool

views, spa and pool

just a personal preference, i found the wellness centre has more of a gym setting than wellness setting

cheaper laundry.

there are laundry facilities in the building which is handy and you can purchase powder from the front desk

kitchen, grocery store across the street, friendly and helpful staff, fitness room, large laundry

lots of laundry

clean, excellent location, lovely large rooms, laundry service, friendly helpful staff

no laundry only dry cleaning

laundry and dry cleaning service requires donating your organs as its so expensive

laundry was ridiculously priced (eg $15 for a tshirt) to the point i had to send out my laundry

a pity that the hotel did not have laundry facilities

the laundry service was not available

no other facilities like gym, pool etc

didn t have the breakfast

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street

no on site gym but they do give you access to local gym

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged

could have used a self service laundry.

didn't have a laundry to do your own washing, and no chairs on the balcony so you could sit and enjoy the great

linens had that fresh laundry smell

only negative was that there was no guest laundry, but i had not checked this out before booking, so my fault

laundry service is very expensive, no laundry on site, if you want laundry done, they outsource it

laundry is available (with

good location, comfortable bed, laundry facilities

the hotel also had a laundry which was really handy and a tim hortons across the

it had a business center and also laundry facilities

location great, clean floor in room, laundry facilities available, simple but good breakfast

superb laundry service

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

kitchenette had no utensils or serving ware, no laundry facilities

i have 3 kids and the room was perfect

the pool is beautiful

laundry service was well priced & efficient

m well travelled, and have been travelling all over canada with my hubby and kids

water pressure was good, bed and pillows were comfy, elevators worked well, pool and hot tub were relaxing

should advertise more of the bar by an actual bar. we avoided going into the

too bad it still under construction and the spa was not done yet.

no laundry on the site

no onsite guest laundry, approx.. 10 minute walk.

when we checked out the next morning there were bags and bags of beg sheets/laundry from the rooms in the

no coin laundry and no kittle for hot water.

no laundry facilities

the gym was also great for a quick work out

lovely room. good gym open 24 hrs.

no spa despite claim. small room and relatively expensive. no other facilities

only issue is with the wifi, which was spotty at best and sometimes non-existent

more room service options. small boutique restaurant next to hotel services the guests.

in snooping around the property we discovered a coin-operated laundry room in the basement that wasn't mentioned

laundromat machines were half working but managed to get the laundry done with the ones that were working

laundry for guests. jug/kettle supplied.

location -least expensive laundry facilities - sauna

of room, great location with greek restaurant next door, very clean, good laundry, helpful staff, good price

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

enjoyed the pool and gym spa jacuzzi

check out time was a little early and check in was a little late, i tried to get early check in but i couldn�

no power point above mini bar makes if difficult to use coffee machine

the rooftop pool, the hot tub the gym and room service were the highlight actually even the location and the

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

i liked the breakfast buffet and the gym

the room service staff who delivered food were excellent in appearance and customer service..

price, restaurant, location, staff, pool

very clean room, excellent staff, well equipped gym

was a mix up with my laundry and the staff did all they could to rectify the situation

also the laundry service was very

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

kids running all over the place. 1 elevator was broken for the duration.

the tub is high, i would have liked a safety bar on wall to help entering and exiting tub to take shower

laundry services - self serve would be great. laundry service provided was extremely expensive.

have live a self service laundry room

laundry expensive.

very friendly staff! laundry service 7 days a week.

that there is no guest laundry

room service was great, food was delicious

room service staff was very good.

children-literally a 1:4 adult to child ratio-doing cannonballs, shrieking and running around, as kids do

room service was perfect

lots of kids to meet and play with other kids

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

bar and restaurant a bit pricey, but staff kindly gave us other neighborhood suggestions

great bar and restaurants at hotel and walking distance

laundry

place to stay, clean rooms, new gym equipment, clean laundry facilities, lovely very helpful staff, easy location

location, facilities and staff. so glad there was a self serve laundry for guests to use.

great location restaurant was great and laundry room excellent.

on site laundry facility is great, better than expected.

it has a coin op laundry on site which was handy

we used the laundry

possibility to do laundry

having a full size fridge freezer was great and also the use of a laundry room was also a bonus

access to very affordable coin laundry a real bonus

staff is incredible - always happy to help, wonderful with kids, patient and kind

there s a kitchen which is great if you want to prepare your meals

the other bed is located in the kitchen/living space

big, spacious and comfortable rooms, very comfy beds and kitchen area is so well equipped

our room was spotlessly clean, beautifully designed, and equipped with high-quality kitchen facilities

how much things like laundry cost

have eaten in the restaurant and shared beverages and appetizers in the bar on many previous occasions over

location, character, opening windows, ev chargers

room service breakfast was wonderful!

very pet friendly and not just the staff

amazing pool and hot tub in the cold months - peloton gym! and free bikes ! great location

the spa the bikes the pool the h2 restaurant

wish the coffee bar opened earlier

charge for wifi in the rooms, although wifi in the lobby is free

great location would be good for romantic trips and just as good for us with kids, close to stanley park

parking was great and felt safe

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

we were able to freely use kitchen area

the room is a little warm for the summer weather and the wifi didn't work on our last day.

i rented a car which was the best thing i did and parking was not a problem at all

laundry was expensive and time prohibitive

serve laundry machines on site would be great

all ground level with easy access to parking

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going

pet accommodations and the fact i could pay off my debit or in cash was awesome

and very comfortable accommodation, with shared use of kitchen and access to laundry facilities

the parking was wonderful and secure too

and there was a washer/dryer and full kitchen

kitchen is fully equipped including washer and drier

very kind and accommodating host. parking was convenient.

i hope you could have a laundry room

does not offer dry cleaning or laundry service

was not good access to laundry services, which i would expect from a location as urban as this one

reeked of curry, curtains were hanging from broken hooks, and the hallway was full of piles of laundry

carts filled with dirty laundry by elevators remained for several

location close to public transport stops and groceries shops. guests laundry, fitness.

gym temp was hot with laundry dryers in the gym

the cheap laundry facilities, sauna & location

it was clean and loves the self laundry on site

they have a dry sauna and a fitness as well as laundry available to do yourself

view! of the mountains, quiet, nice staff. laundry, gym

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay,

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times

there is off street parking in front of the hotel

the gym was poor and had no ac

didn t receive room service, no laundry service, untidy

no laundry facilities for travellers

the pool is the best although very cold

our only complaint is how slow the wifi is

the facility was very clean and staff friendly. my grand kids loved the pool.

modern and clean good parking laundry and gym were good very good breakfast

great having a guest laundry facility

love the daily breakfast, the gym and the available laundry machines

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

location , front desk staff. able yo early check in if room available. breakfast included

suggestion for the hotel is to have a coin-operated laundry within the premises, as the nearest is 10mins drive

no laundry facilities

the staff were friendly, parking was good and they had our room ready ahead of

i like the shuttle from airport to the hotel and all the staff are nice to the client!

site parking and a clean and comfortable room

helpful guy saved me a lot of money when i needed to get my laundry done

the staff were super helpful with early check in and luggage storage

some difficulty identifying shuttle for airport pickup. limited dining options after 10pm.

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while

staffs were very nice and got the room ready by early check in time

restaurant close by, lots of clean towels, laundry facilities onsite, airport shuttle

large room, comfy bed and linens, great staff, very clean, laundry on site

property, but still clean no onsite laundry shower area has no door, so water tends to splash

no laundry facilities

the laundry room, very handy to be able to do a wash before heading back to the airport very close to

a laundry machine and dryer an atm machine

though booked a long time ago, were given room bottom floor next to laundry with old mattresses that felt like

kitchen

pool

room service

there was no laundry room

no coin laundry service on property

i got to my floor dirty laundry was piled beside 2 separate rooms

it would of been more convenient if they had somewhere to do laundry

finally, the breakfast was not in the dining room and the laundry facilities were closed off, although on the

the amenities such as the heath centre and pool are clean and well kept

too bad covid restrictions continue to make the room service have disposable cutlery and plates

friendly staff first of all. wifi was good. your typical westin in a good way!

have to be part of the rewards system to get onto the wifi

staff was extremely helpful and went out their way to provide early check in for me

other useful amenities included a fitness room and guest laundry

m not sure if it s because i booked with a discount, but i was given a room right next to the laundry room

front desk helped with directions to the downtown, and on guest laundry usage

location, laundry room, sport room

105 was noisy due to closeness to laundry rooms

would have been better if we didn't find laundry on the floor, if the tv worked, if we weren't given a stinky

the pool and gym needs to be updated!

the wifi was great

room quality, room service

was thumping all day into the night from the adjacent gym

corridor was cluttered with room service trays and laundry bags that weren t cleared until hours after our

in at 11pm and room service was still available and reasonably priced for my hungry kids

breakfast was great with plenty selection available.

pet friendly :) front desk staff is incredible

and the free wifi wouldn't provide access to both my wife's and my devices

laundry services and prices are a little expensive but if it's within your budget look no

no laundry on site

lack of laundry facilities

bathroom was not clean, smelt like sour laundry, and had black mold in bath tub

on my incoming overnight stay which would have been fabulous if you were a heavy sleeper but the laundry and

enjoyed the quirky signs, having laundry and tea/coffee facilities in reception

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

no information in room describing motel features such as hot tub, laundry, tv channels and available vicinity

they have laundry - key for remote workers

there was even laundry available (wish i'd known when a pen leaked in my pocket

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

laundry facilities very useful when travelling

laundry was very helpful

loved the restaurant and laundry facilities and the ease of check in and out

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

laundry in the hotel for customers to use if need.

website advertises that you have a laundry

no customer laundry

guest laundry not operational

staff was friendly, also there is onsite free laundry that you can wash your staff yourself

location, free parking and free wifi

our room must have been close to pool as we could hear kids and yelling and screaming.

free parking. nice, clean rooms and linens.

the food we had, breakfast and room service, was very good

this property is also known as the grand villa casino

walmart and food shops laundry facilities, pool and complimentary breakfast

facilities with a pool and hot tub, nice gym, laundry, and vending machines

laundry facilities very handy after three weeks traveling

lot of nearby asian restaurants efficient staff coin laundry available, but only one one small indoor hot tub

there was guest laundry available

there was no in room or shared laundry facilities. the toaster

nice to have a kitchen too

room was excellent with kitchen area great fridge and dishwasher> i was there for a shopping trip with two

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

coffee at breakfast was very very poor. yo weak

my husband had his sock n underwear missing when he used the hotel laundry service n the hotel staff pretend

the wifi did not work

our room had poor wifi connection which staff were able to correct with a wifi booster

the room and the pool

the pool, hot tub, and gym were rather disappointing

elevator was under repair and laundry facilities were confusing to use

simple but great kitchen, and top laundry facility

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available

room rates were high . laundry machine did not work. wasted lot of our time

a little more information could have been provided on a sheet regarding laundry, ice machine ect

choice of the item in the breakfast no enough no enough washing / drying machine for self-support laundry

guest laundry sucks

the breakfast was great

and polite staff; room cleanliness with sockets at convenient areas: safe and convenient free parking; hotel

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain),

i love that there is a laundry room

there was an option of doing laundry as well

laundry on site

clean, safe, well appointed room , bathroom, and laundry facility

rooms with accessible facilities (laundry, shop etc)

luckily, the bartender kept the bar open for us

bar & dining on site

airport shuttle

gym and shuttle bus

- no shower gel which meant getting out of the shower when wet to get a bar of soap

free shuttle bus to the airport was great and on time every 30 min

airport to hotel shuttle easy check-in process

room was ready early, very clean, shuttle service was great, staff was friendly and helpful except for my one

ala carte breakfast was superb

enjoyed an excellent burger at the bar and chatted with the friendly barman resulting in a pleasant couple of