parking when busy rooms very small for price/ no laundry facilities / concierge service would be

dirty laundry left outside rooms ( covid clean

no laundry facilities the hotel is more geared for short stays rather than travellers who have been

the bar and dining area was great and the staff assisted with laundry

at 6pm and could not wait any longer we made the bed ourselves, sourced our own towels from the laundry cupboard

in reality i was overlooking a car park and delivery areas for laundry and kitchen

could also have benefited from child free pool times

location friendly staff clean and comfortable room amazing spa and pool so relaxing to stay

service at the bar and restaurant were excellent as well

couldn't send emails on your wifi

they also offered a very reasonable laundry service

our room was great for what we needed it for, the bunk beds were great for the kids and we had a lovely view

our room was great for what we needed it for, the bunk beds were great for the kids and we had a lovely view

great parking, wonderful room with the bunk beds for the kids in an adjoining room, jean & dec were so

great parking, wonderful room with the bunk beds for the kids in an adjoining room, jean & dec were so hospitable

room we had was opposite toilets which wasn't ideal ,also we had the laundry room one side and kitchen the other

wifi available

to sea, bar area and terrace, clean very comfortable room, amazing breakfast and dinner, safe parking, local

wifi signal was poor

the bar is well stocked and perfect for an afternoon watching the waves roll in or a night cap before

staff, mouthwatering food, comfy bed, quiet location and pet friendly too

fabulous staff we were met by 1of the country house staff just after parking my car and shown our room straight

wifi wasn't the best

very quiet location, plenty of parking. excellent breakfast - vegetable sausages were tasty.

excellent food, great value for money, easy parking

our tv was not working and no laundry facility

worked very hard in the restaurant and the bar area, the young lady who worked in reception and laundry, and

no indoor swimming pool

swimming pool it turned out to be a kids swimming pool since there was no time restrictions and end up being

clean, parking, staff was outgoing and friendly, nice bar.

clean and in a great location. all staff friendly and helpful. also a great breakfast

i stayed when it was quiet in april although it was the kids holidays so would have expected it to be busier

the pool was nice and the breakfast was

swimming pool in and outdoor

heating. bath in en-suite. free parking and free wifi

tv had bad signal, and the wifi only available in reception.

could of been slightly bigger and a bigger tv more coffee sachet plus did not like the fact room service came

nights stay and no room service

rooms were clean and tidy and the free wifi was an amazing bonus

spa baths out of use

bonus, the kids' playroom is the best i've ever seen at any hotel (and one of the only)

a receptionist changed our sheets at 2am and promised a full room service the next day but when we returned to

there was no structured plan for room service for meals

the girls who waited on us and served us breakfast in the morning was so kind and so friendly

dinner in restaurant was excellent, as was breakfast

towel was folded and i would guess the problem was missed by laundry

from the room (we were expecting a front see view) laundry along the walking area always the beds were two

they also have a laundry service which was fantastic

wouldn t say didn t like but the parking was a bit difficult, that said we always got a

kids unattended in the pool area causing mischief

besides the lack of cleanliness (happy to share more pictures if needed) the smell of the kitchen below will

broken bar fridge, unearthly repeating noise before 8am, rude staff

well looked after by kate and the other young lady, service was brilliant and please thank the kitchen staff

janes who owns the hotel and is the head chef is an incredible chef and he's actually in the kitchen cooking

parking, no dvd player, no restaurant sun eve, no wifi in room

after the first night, some of our laundry disappeared and never resurfaced

but it was a nice welcome thank you good to find help- yourself laundry

bit noisy early in the morning by the laundry cupboard but did not spoil our stay

laundry room (4 a wash, 1 tumble

the breakfast was excellent

5) there is a laundry, washing machine and dryer, plus an ironing board and iron, and all this is free

we especially loved and appreciated the free guest laundry, including detergent (one machine, one dryer)

jacuzzi, changing rooms and laundry room was a bit disappointing, showing signs of being tired and not great

friendly reception staff. laundry facility.

room was clean. food was good. we were able to do our own laundry at no cost. a nice surprise.

little bit noisy out back of hotel when staff coming and going end of evening / in morning with laundry

we had a view of the laundry room a big white wall felt like we were in prison, could hear water gushing from

the bedroom look over there laundry.we ask for a quick room but very noisy.

but still very expensive), was not brilliant - very noisy (being at the back of the hotel) - laundry trolleys

room was above the staff laundry/working area so we did hear a fair bit of noise but it wasnt awful and didnt

they had a gym, bar and breakfast room and the property was air conditioned

cold coffee served at breakfast

liked everything, however it would have been on a different level had the hotel had a gym/pool and spa facilities

beautifully designed, chromecast tv, underfloor heating, awesome shower and bath, room service, and complementary

a bit disorganised, didn t try seem to have enough staff on as the same staff were also doing room service

we arrived to the hall outside our room covered in dirty laundry and just a general mess

i loved the fact the kids had a separate room they loved it

only downside for me being pet friendly, dogs in the restaurant and lounge area, also heard the barking first

friendly staff, lovely pool, food was good as was bar area . great view from room 305

room service is not daily which we were ok with

we had a parking space and a pub within walking distance- it was perfect

there was onsite parking, and a lovely pub just a short walk away

clean and comfortable excellent hosts lovely breakfast ideal location for places we wanted to visit

and very comfortable on site parking excellent food at the bb

the quality of the breakfast was great good

breakfast excellent, gym excellent

family room was great because it had an adjoining lounge area to put kids in

great facilities, good gym especially and very nicely finished

breakfast service was a little slow

a very large car park no trouble parking

the room service could have been a little more efficient (in terms of speed of service), in-house laundry was

nice hotel & grounds. pool is great, we stayed when pet shop boys performed at eden project

more bar staff required on a saturday and sunday evening as waiting time much longer

also having kids in there ruined the ambience a little bit

gym

bedroom's location we were assigned inside the hotel looked like an area for members of staff or laundry area,

the room was comfortable and there was plenty of parking

wifi was good

it's a long walk to the beach and charlestown with small kids

great location, lovely room, parking space and friendly staff.

emergency exit doors used as storage facility for ironing boards, irons, crockery, laundry

the kids club is next to none

location overlooking the bay, great restaurant with views of the sea, great staff, small gym, sauna and pool

lovely hotel everybody was great, can be noisy at night especially as its a kids friendly hotel, which is good

room service, cleanliness. spa and swimming pool facilities.

delay in laundry turn around time - was in fact greater than promised 24 hour service

of room - a better placed mirror (too dark) and table and/or drawers for getting ready dirty laundry left for

laundry service - clothes were laundered but returned un-ironed and creased.

laundry service and a team from housekeeping that keep the hotel spotless

stayed in room 30 and directly below my window all night cages of laundry were being dragged around outside

laundry facilities handy on trip (coin op washer and dryer)

clean rooms, laundry and new bathroom

the property was being upgraded and all very clean and well run. i liked the laundry facility.

afternoon tea was lovely. laundry facilities available. we got a cheaper rate too.

we were surprised how expensive it was to do a load of laundry.

i asked for some and was told the laundry hadn t delivered them

the location is beautiful right by the tiny harbour little local pub close by bar and restaurant very cute but

and the wifi came in and out

is really very good indeed, and the whole ground floor is set up with a comfy lounge (no public bar and no

little parking

big parking, laundry room

our kids loved the heated indoor pool, but broken swim aids/pool games (which we disposed of), corroded

very nice pool which can be booked for exclusive use

big parking, laundry room

lovely setting, peaceful and relaxing and plenty of parking

breakfast was excellent

was it meant to be a kids room

in either the main council parking (5 min walk), or the limited space car park 1 min away (with ev charger)

excellent breakfast

breakfast was excellent

paint all chipped off around door, directly opposite laundry room so noise from staff early in the day

a very welcoming check in, no wifi, not very much information given when arriving, just told the room wasn't

no wifi....this is 2017! small dated room.

no air conditioning, basic amenities. wifi and smart tv not working

room was spacious and had all i needed and wifi was good

is in the side-street then i needn't have got so wet while struggling to open the door to the bar area and

breakfast on the full cornish or cereal and continental croissants

we had a great breakfast and dinner there

great breakfast great location

great rooms, great bar and restaurant. great staff team.

disappointed with no safe for valuables and no mini bar in room

besides the staff- the lounge sitting area and bar in the hotel are extremely quiet, to the point to where you

valet parking works a treat

no problem parking the car or with the luggage it was all taken care of by the staff

no mobile signal. terrible wifi.

only thing i could think of is they need a password for the wifi.

was greeted with a smile on my arrival and throughout my stay all the staff ,in reception , bar ,breakfast staff

location lovely restaurants and beautiful gardens extremely comfortable bed and amazing spa bath

the breakfast was very nice with a depth of selections

fast wifi, water was hot