no room service; irregular laundry service

&no guest laundry

very pet-friendly, and the staff were very helpful with all aspects of my stay.

no room service; irregular laundry service

the gym was excellent

had trouble with the wifi, it just wasn t very good, i ended up using my data/hotspot most of the time

no room service despite lobby cafe and restaurant being open for breakfast

would have been great to enjoy the breakfast but only room service was available

the gym/health workout facility is subpar.

very small gym, but it s open 24 hours! no coffee, tea or hot kettle in room

comfy beds, great rooftop bar, and access to a free laundry room (came in very handy during our stay)

staff did not tell me about the laundry, which would have been useful

a superb gym in the basement

24 hour gym

hotel manager thomas sullivan placed some gummie bears and snacks for my kids on the dresser when he heard we

customers can do laundry juat at 7 floor that's so thoughtful

onsite laundry is a great ammenity

the fridge and microwave, not to mention ample desk space and coffee table - and the guest laundry

was a guest laundry which was useful

and spacious room, inviting and relaxing lobby, and convenient laundry facility

excellent laundry facilities - fast dryer which saved us hours

the employees were very helpful. there was a self laundry, with provided detergent.

location, useful facilities (laundry facilities and microwave in the lobby), and most importantly the staff are

breakfast was good, but it would have been nice to have more premium starbucks beverages included

if you travel with kinds 12+ they will charge extra for kids breakfast

no laundry service.

guest laundry

we enjoyed using the gym as well which was well equipped

very clean and comfortable hotel. super gym 24/7 open.

the room layout, furnishings and accessories were great. i also liked the gym.

atmosphere, clean and green interesting story and architecture quiet - nice view bar was comfortable easy

there s also a 24/7 snack bar w self checkout

parking was really easy

the room was great, the bar was very hospitable, breakfast was ok

parking next to a highway is exposed and i was concerned with security.

hour power outage, so we were unable to use the laundry facilities at the hotel (no warning when we booked, or

elevators were broken for awhile, but the worst part was the over-powering laundry smells (fabric softener

place i stayed that has a washer/dryer that didn't have laundry soap, told me i had to go find some at a store

besides the night shift lady whom we had to hunt down and then help us with our laundry situation

property is very run down, old and some spots like in the laundry room (2nd floor) was very dirty

tv did not have many channels no laundry' room

no supplies smells like weed 24/7 breakfast was horrible food area was disgusting room was over laundry room

no laundry room

elevators to upper floors, no handicapped parking

breakfast was advertised, but not served, wifi was spotty

laundry was clean, and reasonable. room was great bathroom shower curtain has to be fixed.

gym was small and equipment was in bad shape

i just didn t like that the pool and gym isn t 24hrs.

cleanliness, breakfast

check-in, huge bed, plenty of seating area in the room, nice wifi

the dryer in guest laundry room was not working.

disposable plates and forks at breakfast. this cannot be the standard in 2022.

kids running and screaming in the hallway and the next room in the morning and after 12am

kids loved the pool. breakfast host was very attentive to patrons.

pool heater was broken...was gonna suprise my boy with indoor pool...small problem.

not give us pillows because laundry staff was not there, all doors in room were difficult to close and open,

daily breakfast was good with an excellent mix of continental favorites

pool and hot tub, but very restricted hours so not practical to visit/use unless you're staying

i thought the spa was a real spa with things but there was no spa

pool closed

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

cleanliness, decent size room, guest laundry

very clean and rooms are spacious and so comfortable! love the kitchen and living room.

very clean place, and space enough for family with 2 kids

the staff was friendly and the pool was great.

the hallways were not air-conditioned and i was across the hall from the laundry room

i bought a kind bar and a bag of peanut butter ritz crackers and it was $7

good location off highway, although hard to access parking lot

staff were helpful. it was clean and comfortable. good gym. clothes washing machine available.

stay was wonderful, the kids had a blast in the pool, which was kept clean w fresh towels

i liked that there is a laundry room for guests, spa, pool and basketball courts

laundry (washer & dryer) were available for use taking 30 minutes per cycle, required quarters ($1

the towels and linens were actually clean smelling good and fresh, not stale like old laundry or smoke

nice pool, gym & laundry

room was equipped with a full kitchen: full size fridge, microwave, dishwasher and 2 induction cooktops

not all rooms have a microwave, so you need to use the one in the laundry

laundry room was adjacent to front desk

by truckstop, diesel, smoke noise, sketchy clientele, hanging out in the parking lot and cleansing clients that

by a truckstop that smells like diesel smoke surrounded by sketchy clientele smokers in the parking lot that

by truckstop, diesel smoke and noise pot smokers in the parking lot and sketchy

the heated pool was not available

wifi was not working, room was poorly repaired from apparent previous damage, one sheet was freshly

the wifi wasn't terrible

the pool was closed.

large room, nice sunset view, excellent customer service, great breakfast, 24 hour gym

only one washing machine in laundry room for the entire building

laundry, ice machine, and gym closed(water damage) or broken

i enjoyed everything about the property-its location, facilities, laundry room, and breakfast.

they had a laundry room, which came in handy

laundry room

1 laundry area - with a small washer + small dryer

concerning the staff, the property, and facilities (room, pool, laundry room, fitness room

the gym had adequite equipment but there was visible mold growing over the t-cieling acoustic

pool was a little cloudy.

the kitchenette area was nice and the beds were soft.

breakfast and location

hotel room was not 7 star cleanliness.missed having cocktails because bar closed 30 min early.

on floor big red stain on rug need to make sure wash clothes are also put in bathroom with the bar soap definitely

the bar and restaurant are open only wed to sunday. i was there on a tuesday night.

location, breakfast, cleaniness

laundry was lost or stolen, nothing was done about it and then they lied when i opened a case with

no laundry facilities

the breakfast was delicious!!! the kids and hubby really enjoyed it.

the pool still isn t open

big parking lot with back door to hotel

the dryer neverworked right in the laundry too few laundry facilities

heat in the main room was fine once it got turned on - microwave, fridge, very strong wifi - clean

carpet and you can still get the smell of old smoke from smoking days but then i have a very sensitive nose

the parking

run down, sketchy cars in parking lot - pickup truck in lot filled with items like a storage bin, walls paper

wifi didn t reach room appropriately.

the wifi didn t work either which was great

at 6am by smoke alarm as the heating unit was overheating and smoking

was not a coffee maker and they don't have food, that is in there ad they do not have food the fireplace in the

i got a non-smoking room that smelled of smoke

laundry was always closed when we called

in parking lot no cots didn t have a double room like requested no extra blankets or breakfast had 5

over all is good except breakfast.

had breakfast and dinner at the diner nearby, also shopping mall was nearby.

breakfast was disappointing

to extend our stay, they have made it effortless and allowed us to add more days, they also offer laundry, any

room was next to a self laundry and people washed and dried their clothes all night long

was amazing, empathetic and helpful, also easy to book an extended stay , clean, coffee 24/7 , laundry , vending

i was doing laundry the other night and fell asleep

staff nice, breakfast great, location to highway and stores excellent, cleanliness 95% , laundry room nice

laundry, friendly staff

breakfast not offered

while the breakfast was adequate, bagels and raised donuts each day could vary by substituting a muffin for

about 20 minutes from new haven, also there's a diner right nearby for breakfast

parking is weird doors could be replaced can hear people talking outside

was very loud in our room we were right across from the laundry room and so close to the lobby that we could

the laundry room was a great addition

me room next to laundry room and did not change it for the next day

had to go to the laundry room and pick them up ourselves

they were outside the hotel's laundry room and made it difficult to walk through the hallway and they were

having a laundry room is a plus when traveling

the gym was horrible, it was moved next to the laundry room with a small flood style fan to circulate

facility had guest laundry which was very helpful

breakfast options and laundry facilities

the laundry facilities were clean 2 reg washers & dryers

also we were in the room next to the laundry and didn t, t know but couldn t, understand the intermittent

good breakfast at a reasonable price, helpful and friendly staff, laundry facilities were convenient

i liked that it was pet friendly

ordered breakfast the first morning but had to ask the front desk clerk to get somebody from the kitchen to

there was something wrong with the kitchen, so we did not get the complementary breakfast

i'm not sure if there is a shortage of laundry staff or if the hotel just needs to purchase more towels

no laundry bag available

no dinner buffet. more onsite laundry machines.

the parking are is tight for larger vehicles.

the kids loved the pool. they had a great time. this is a great family hotel.

she said no towel and brought me to the laundry room where i was told there was no extra towels in the entire

the website it says breakfast and laundry

then on my second night of my stay i wanted to do a load of laundry

domewhete else that had breakfast and laundry

did nothing to accommodate for the inconvenience rooms need maintenance in bathroom and guest laundry dryer

when we got back from the wedding we attended, there were no parking spots at all, had to park in the fire lane

the fact that the bistro closed so early, bar was open till 11pm so we had to grab a snack there

just a short time at the pool and not breakfast

a safety bar in the tub area.

pool was chilly.

location, outside property with grills, laundry facilities

s , laundry ext

parking by door laundry right off highway

location. well maintained proprety. laundry facilities.

laundry room was broken, which was the 1 reason i booked the room

very good location and the laundry room and rooms with kitchenette are convenient

we used the paid guest laundry facility which is very convenient (one of the washers was broken but it was not

shuttle was late even though i made an appointment at 0830, they did not pick me up until 0850

my grandkids and i love the pool and hot tub. also, breakfast was very good with good variety.

the rooms are clean, its quiet and the breakfast is amazing

coin laundry

the only elevator is old, slow and noisy. air conditioner is noisy. wifi is terrible.

typical american breakfast. average quality.

i appreciated the free parking

we had a room with two double beds and a pullout couch , it had two tvs which was nice for the kids and adults

nice onsite self-serve laundry

my baby with a birthday staycation weekend for his birthday and giving him a rest from home and kids

nice breakfast with everything included

like that it had a kitchen reason why we choose this hotel - my mate is an essential worker and has been working

we were charged $150 more than we were quoted because there was a pet fee that we were hit with

the only thing was the dryers in the laundry room, it did not dry the clothes.

home away from home kitchen laundry room clean beds are good.

there is a laundry room in the facility which is very convenient to have

advertising said all amenities breakfast and laundry service

it smells like marijuana the dryers for laundry don't work

no breakfast, no laundry bags in room, heavy odor of stale cigarettes and pot smoke.

i liked that i could do my laundry, the room was clean and up to date

parking 20 ft

wifi was not very strong

we were allowed a late check out, which was a big help for my group

no laundry soap for sale in laundry room!

the guest laundry was not working

i also liked the amenities including both indoor and outdoor pools, free internet, and plenty of free, on-site

two pools, one indoor and one outdoor, outdoor pool had a small outdoor bar and plenty of seating for a relaxing

if you stay a night you should be able to get room service breakfast included in the price of the room

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

parking was a nightmare, carpet was filthy throughout the halls and ripping and tearing

parking alittle tight on friday night alot of big work trucks. internet terrible

not much of a breakfast eater, but was able to find something i liked air condition went out, and they fixed

nice breakfast

there was a laundry room alongside having a mini fridge and microwave in your room

we had to wash our laundry and they had a coin service which we did not find at any other hotel we stayed at

they searched the room twice and went through the laundry by hand to help me find it

the hotel had laundry as well, which was great after two weeks on the road

breakfast- egg is too dry !

location, kitchener, laundry facilities and staff

the suite was perfect for a small family breakfast during the holidays

toilets too low, grab bar in shower incorrectly lovated

parking is plentiful

nit enough parking.

convenient, coin-op guest laundry

there was no parking spots when coming home in the evening

great breakfast

free parking and the breakfast had bacon

have gym and pool

location, laundry facility

plus because if vivid the pools weren t allowed to be used so i really appreciated that so the kids had

loved everything about it so big beautiful clean rooms the pool was great staff was great will be back again

the pool and gym is nice. breakfast was decent, nothing special but solid.

pool was open and the kids enjoyed using it

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

the bar closes 10pmud83dude15

that there was no continual breakfast. and kids were playing in the hallway.

a grab bar would have helped immensely

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

other than the laundry facilities and the ability to get some breakfast, it's a miss

laundry on site

friendly staff, breakfast buffet, laundry

laundry close to my room

rooms are accessible from the outside, i mean directly open to the parking lot.

laundry facilities could have been in working condition

desk did not have quarters for change for the laundry

love tea and coffee service laundry is great

laundry room old and was surprised machines only took quarters- also very out-of-date

the building in the parking lot was numerous utility trucks taking up a majority of the parking spaces in the

the front desk at 7 pm, they said there all out of towels, that i can come in the morning when laundry is done

wanted to do laundry but dryer was broken, lots of friends sitting at bar when we walked in very loud bartender

high traffic area, right next to the elevator and laundry room so it was very noisy

no solutions given as guest started laundry at 4 a

not the property but the noisy guests kids late at night and early hours of the morning

wifi is weak and we had to use cell data during our stay

i loved the pool it keeps the kids entertained, the restaurant was perfect and how they have room

nice facility with pool and decent gym

the location is excellent . loved your bar and loved bartenders.. tina was amazing!

very rude kept coming in my room in the morning and i put for a late check out had no respect

dirty all rugs were never vacuumed the vending area in the laundry area was filthy never saw stuff wiping down

social service residents took up entire laundry for entire weekends

had to ask staff to clean the laundry room snd washer before i could use it

laundry on site

expensive to do laundry but the machines all work and actually hold a large load of laundry

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

laundry facilities

they have laundry room

laundry room was clean

room service was not available past 10pm

unkept lady sleeping in laundry room

no laundry room

coffee all day and a pool gets no better than that

breakfast was just ok, not like other hampton inns i stayed in

they have plenty of parking space and the lot is well lit at night

although not used, nice to have available indoor pool , hot tub and gym

tough parking

lots of easy parking

we wanted to hit the jacuzzi after our massages but didn't realize it was in the gym and shared by the other

was a lot of typical hotel breakfast options

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

although i prefer waffles they had a pancake machine that unfortunately wasn't working though a kitchen staff

the pool was closed and they dont change the towels

no laundry facilities on site and no continental breakfast even though some websites indicate these

our non-smoking room smelled heavily of cigarette use.

parking was close- that's the upside.

location, parking

good location, free parking, very spacious rooms

gym is from the last century

nice room & bathroom. good pool. great location.

the parking is a little sketchy, the lot behind the movie theater

was not cleaned on the only day when i was returning there that evening (perhaps a maid mistook a room service

the parking was a little too far