when we called back a few hours later, we were told that they would check the maids laundry bins and get back

didn t leave clean ones, when we realized it i went to front desk and were told they were in laundry

laundry facility closed so had to go to a laundry mat 3

room had a fireplace which was a change

it was pet friendly and didn t smell like previous pets had been there

was clean, good price and was comfortable! great laundry and ice machine!

you have to pay for wifi.

pet friendly

i requested a first floor room with handicap parking and had parking right infront of the room i was in

staff was very friendly. very pet friendly. lots of other guests traveling with their pets.

and was told that the hotel did not have extra of any of those because they do not do their own laundry there

we asked if they had a laundry facility we could use and was told no they didnt have one

4) no laundry facility out of order; 5) no exercise room

was closed for the season, notched down for renovations, laundry room closed down also, no one cleaned our room

the breakfast, laundry and maintenance were some of the things that i witnessed

the ability to stream using your roku accounts. onsite laundry. easy last minute bite booking.

laundry room could use some maintenance/repairs about 1/2 machines don t work well or at all

we were right next to the laundry facilities and the machine noises kept us up one of the nights

and a great property manger and great hospitality from front desk awesome housekeeping crew and laundry done on

since i had 3 loads of laundry to do, it took much longer than it could have

not to mention the most accommodating guests laundry room, and seasonal pool

my kids liked the pool.

filthy rooms broken wifi x 48hrs+ unresponsive workers false advertising of breakfast included

the pool was also clean and breakfast was very good

room smells smoky and bad wifi

door in the room wouldn’t lock, bath tub plug was broken so couldn’t fill the tub to give kids baths, lighting

the kids loved the pancake machine

we have to ask the front desk to move our room so we could be close to our kids.

dirt in window, boys playing football in parking lot hitting cars.

liked the king bed. kids enjoyed the breakfast. it was clean and staff was nice.

my kids love juice

very clean very friendly staff excellent breakfast close to hershey amusment park

my kids love juice

love the staff, and the best breakfast i h ave ever had in a hotel.

the pool was very small and cloudy, but my son still enjoyed his time swimming

pool was out of service ud83dude1e maybe cause it's getting cool though ud83dude15

parking charger was higher than advertised and higher than vendor charged

breakfast available until the day we were checking out

the pool was ok

free wifi and the lady at the desk was super sweet

i also liked that there was a laundry room on site for guests to use, at a cost of course but that is to be

there is a good laundry facility and the rooms have a working microwave etc

ice machine was in the laundry room and was locked from 9pm to

a shame the ice machine and laundry facility are closed 9pm till 9am

everything you need there if you need it including your personal laundry

lots of noise in the hallway and the room was located directly next to the breakfast area and laundry area

room was to close to the laundry room

i found the hotel here and they saud they accepted pets

wifi is not working, otherwise all the facilities are includes, also they chatger for overnight

there was breakfast but i don't ever do that and it was pet friendly with parking on

impeccably clean spacious rooms. very nice staff member covering the bar area in the evening.

your listing stated that pets were not allowed, but there were 2 dogs at breakfast

room is next to the kitchen which is next to the bar

the breakfast was good just need more variety

everyone was very friendly - lots of healthy choices for breakfast.

hotel was dirty, there was garbage and dirty laundry in the hall ways

there was no bag for my dirty laundry

no laundry room

pool excellent service

was convenient pool hours were great for the end of the day relaxation with the kids to wind down staff was very

ice cold , i was expecting for this kind of hotel with location should have heated pool for the kids to enjoy

the hotel's attention in the event the entire hvac system was shutting down (a few folks at the bar said their

the pool was very nice for our 3 kids. the staff was very nice to us all!!!

wifi struggled to connect in rooms and was very intermittent when connection established.

i arrived late and asked if they could point me to a local bar and they suggested a few

staff member used all of the washers doing personal laundry, leaving none for guests

the pool, jacuzzi, free laundry. my room was amazing..

on-site laundry

tub, lending area where they have books, kitchen appliances and other items you can borrow during your

free laundromat and excellent gym and pool with jacuzzi

did not inform me i could get coins for the laundry room at the front desk, instead told me to go across the

smell in elevator from guests coming inside, laundry wasn t available when we checked twice

very clean and everything is available from laundry rooms to free parking

and hallway were very clean, the laundry did work very well, the staff were great, the receptionist was very

we were in the area to go the hershey rv show and hershey park

were laundry and trash containers in the hallway on the first floor my entire stay

pool was a little too cold for kids, but other than that the place was perfect!

the room had a lot of space and a nice kitchen the free breakfast was good pool was very nice

rooms, amenities and breakfast are fabulous

pool was a little too cold for kids, but other than that the place was perfect!

hotel was clean, had both an indoor and outdoor pool, beautiful outdoor seating area, laundry and helpful

hurt, the front desk lady told me i could leave, but i had a question wanting to know if they had laundry

didn't like that the pool and fitness center were closed but i understand it's because of covid

the pool and rooms were very clean and nice

like that they had an indoor or outdoor pool and hot tub the staff was very nice and there was a hotel bar and

staff, free breakfast

size of the room. that the room had kitchen. fitness/gym. nice staff. quiet area.

rom large enough, kitchen veri useful, every where clean enough,

we stayed in a 2 bedroom suite; kitchenette was wonderful & well supplied, couch and chairs were comfy, beds

my kids and i were left feeling queasy after attempting to eat the omelet and french toast sticks

loved everything this is a excellent exceptional hotel more than 5 stars and the pool warm and clean

lots of furniture outside, a basketball court, mini golf area, and grills for cooking

fantastic breakfast. best ever! beautifully decorated lobby; well designed hotel.

breakfast, great pool area, great eating area inside and outside

tthe breakfast staff were handling a large group of people in an efficient and timely manner, the food

parking lot, dirty hallways with horrid carpets and laundry carts strewn everywhere

pool area not really up to par

i like that this location is pet friendly

to no room service

with ac that doesnt work, trash & dirty linens as decor, staff who do not resolve issues, loud kids, then this

someone took half of my laundry away as soon as the washing cycle was complete and i was there in time

but i'm not sure if someone complained or what, an hour later, we are going to the laundry room, to dry the

to the laundry room

hairs in the bathtub but you can tell it was cleaned so i don t know what happened there- no laundry in the

has laundry facility although i didn't use it

also, the hotel was very loud due to numerous soccer games and kids yelling in the hallway late at night

had a bar and starbucks coffee in lobby, which was a plus

there were a lot of kids running around the lobby and the hallways due to a lacrosse tournament and the lobby

there were a lot of kids running around the lobby and the hallways due to a lacrosse tournament and the lobby

price a little cheaper ..pool warmer. better. breakfast selection

were placed on the bottom floor across from the laundry room

super nice staff and accommodations. comfortable and clean and the breakfast was really nice.

wish rooms had refrigerator. parking is pricy

directed to the elevators told where the dining area was also explained about breakfast and parking and was on

sat on patio while grilling and watching kids in pool

have coin operated laundry facilities but no way to get change

balled up straight from the laundry bag

food, laundry, gas, highway access right across the street

need a larger laundry area (at least double with new machines), room was not very clean , hair in bathroom,

couldn't do laundry because the washer was moldy

there was even a laundry room for those on extended stay

there's also laundry and a pool table with a swimming pool that's open from 9am-10pm daily

the walk to the front for breakfast was tough to do...but, we did it!

close to mall and restaurants, pool table , great rooms and a low price

kitchen in our room

for those who have allergies, asked for pet free room and was placed in the room directly above laundry

comfy bed, free wifi and breakfast, good location and pleasant check in staff

2 small kids, cleanliness is very important for me when traveling

it is very clean and good breakfast

free wifi was nice

couldn't find the laundry then found it was hidden on the third floor

listened to laundry machine; dogs barking; weird pounding (like hammers)at 5:30am

the room didn t not come with laundry bags

the wifi is in and out

i was charged a non refundable pet fee on my police k9 per night, they should scrub the bathroom floor and

not hotels fault but kids hockey team was there and they screamed and were very rowdy in pool area

pool was much smaller than it looked online

lack of food option for breakfast, and no door sign in most of the rooms to request room service

with grandkids hockey team

the water in the indoor pool was too cold for comfort.

we had to do laundryand you had no detergent for purchase

room service was poor (we had to ask for new bed linens and towels)

very comfortable room, fabulous staff, made to order breakfast (omelet chef), dinner/room service very

came at a time when there was a kids’ hockey tournament so the lobby was pretty busy

no free breakfast

the laundry machine was a huge plus

no laundry room really. thought the pool needed maintenance.

long way to the room, the uncomfortable long way to the laundry without cameras and security and they don t

great room location for travelling with a pet

wifi was a bit difficult to log in to but eventually i discovered how to make it work but i did

they have bar at the pool with good prices

on site bar and restaurant a big plus

the kids loved movie nights by the pool on the weekend nights

nice big room also the inside outside pool was great

full restaurant and bar, poolside bar and 2 pools

washing machine in laundry room kept getting jammed so it was difficult to get laundry done.

supermarket 10 minutes away on site laundry nice pool water temperature and is open in the winter

room was comfortable, we were especially grateful for the roomy (and functional) fridge and guest laundry

pool, laundry, good breakfast

coffee and cookies in lobby. the laundry area was clean and conveniently located.

laundry was on the otherside of the complex and the room didnt have a lot of utensils and flatware

in the bathroom drawer there was someone dirty laundry

found a lot of pet hair and dander that caused problems

although the pool was large and we wanted to use it, it smelled and looked like it needed shocked so we didn

sadly instead of spending our evening taking our 3 kids to the amusement park, we were scrambling to find

were in a non-smoking room, but it was very clear that our room had been smoked in, and it really smelled

did not like that fact that there were smoking rooms across from non-smoking rooms or the fact that there are

it was a good central location with a big parking lot where we could park truck and trailer

while there was satellite tv and wifi available, the security was weak

also, i originally booked and paid for a smoking queen room with a queen sized bed but after check in realized

room was above the laundry room and the washer machine was not balanced correctly, so we heard the banging while

site laundry was available

convenient and comfortable breakfast was good and hot

at the pool multiple times with my children by unattended rowdy kids, no pool towels, cleanliness, unsafe acts

i liked that they had hbo and netflix and the wifi was good as well

the ladies working in the breakfast made sure we had fresh coffee and cereal or whatever we needed

the wifi wasn t working, other than that i have no complaints and will stay again.

the gym was not in good shape, the equipment was not entirely

quiet place to relax and for sure if we have more time my kids will enjoy the indoor pool.

spa tub not working and electrical cords in plain view with kids playing

free laundry was an excellent

laundry area is very nice

laundry is free, but there are limited machines

you can sit in the lobby, workout, do laundry beside others, but apparently, covid will get you if you swim or

kitchen with full fridge. free laundry. breakfast.

laundry facilities were clean

laundry area closed way too early

we had to go through the pool area to get to the small arcade/laundry facility and just that small walk through

there s a laundry accessible

they had a nice pool and video games, laundry facilities

room was close to laundry and electricity room and every minute someone slammed doors so we could not sleep

the laundry service was free.

laundry room smelled like mold

location is perfect,even when the pool wasn't available,my kids and i,enjoy very much

room service was ontime consistent, and the girls were very accomadating when we asked for things,

dryer in the laundry room took my money but after hotel staff couldn't start it i stayed and after several more

i love that there was a laundry room so we went home with clean clothes

coin operated laundry came in handy which isn't something i would have thought i needed

one of the maintenance staff seemed a little annoyed that i was doing laundry when he wanted to mop (i was

laundry, placed in the hall was not replaced

i was able to fo laundry as well

they also have a very nice gym

dark. needs better lighting. fan on heater was do loud. view from window was the parking lot

doing exterior renovations right now, so the side parking lot had alot of machinery

undergoing a major facelift so construction everywhere. the gym is way to small.

we used the laundry, which was so nice to have available

beds, great showers nice bar and light menu

was no hot breakfast although it was listed

on airport property. clean, friendly, full breakfast included

breakfast was good

wish you had change machine in laundry room.

they helped me with access to laundry, fitness center

location, staff, breakfast, laundry room, coffee corner, room was spacious and clean.

the housekeepers/laundry staff are deserved a praise they are the backbone of your establishment

there were piles of laundry all over the front desk

staff, location, laundry,and room

the laundry facility came in handy too; also vey clean

location, spacious rooms, pet friendly

we needed for our weekend stay: comfy beds, lots of amenities in the room, a pool for the kids to unwind, and

day (sandwiches, waffle maker, yogurt with toppings, toast, bagels and a couple cereals), and the kids enjoyed

and breakfast did not meet expectations, hotel had a very large group of amall children for some type

not really impressed with breakfast

the noise level at the pool was deafening!

my husband said that the gym had more

wish there was similar sign at outdoor pool area for nighttime activity as children were screaming at 9:45pm

correctly and the room was very humid, maybe became i was on the main floor and in front of the laundry room

took a long time for the water to go down the drain in my bathroom and the laundry room was dirty and couldn't

room mix-ups with other guests, non-functional laundry, lockers, and bathroom mirrors

but when my little guy got carsick the hotel staff broke my cash to give me coins for the laundry

was more like a destination hotel in that there were great amenities: a pool, great breakfast and laundry

my stay at this location, staff was gracious, breakfast was delicious and laundry facilities were on point

our kids thought it was weird that the bathroom doors did not lock (2 teenagers!)

i was counting on eating at the bar but it was closed

bar food was slow and not good at

breakfast exceeded expectations real eggs and sausage

especially laundry/vending area smelled strongly of smoke

price to do laundry and sodas. but ig they gotta make revenue.

laundry detergent machine didn't work

breakfast laundry, walkable to dollar stores

laundry machine didn't work is it should

pool, basketball hoop, clean rooms, full kitchen, awesome staff!

the kitchen supplies needed updating. there was only one dinner plate. the cutlery was sparse.

it had a mini kitchen complete with a refrigerator, cook top and a dishwasher

great set up and pet friendly

breakfast was good

chair in room was very stained and dirty, should be removed. non-refundable pet fee

pool is nice and breakfast accommodation

everything the area the room the breakfast everything

the pool was closed for the season

staff was amazing. breakfast bar great.

as i walking through the passage way going out for dinner, got hit by a metal door from the laundry room by

the place was a dump, people hanging over railing on balcony, some had laundry items on the hand rail

laundry facilities all out of order and ice machine completely empty

laundry out of order and no washing powder when in service

on the lobby the pepsi machine, ice machine and laundry all had out of order signs on them

5 days with a baby in diapers we had to learn where to take trash and you take your own towels to laundry shoot

the breakfast and room we stayed in were great.

parking isn't the greatest set up

the parking lot has to much incline for some older people that are not totally handicapped.

the breakfast was great and the kids enjoyed the pool

king suite room was amazing, with a full kitchen, living room and bed, along with a large bathroom

breakfast options were not very good

absolutely gorgeous. basketball court, pool, excellent gym, bar, etc

nice property and pool

absolutely gorgeous. basketball court, pool, excellent gym, bar, etc

i m mean front desk, laundry, breakfast

very pet friendly, staff was wonderful!

the breakfast is basic

it is supposed to be pet friendly

clean and comfortable. good wifi

the breakfast was good and the onsite laundry was convenient.

breakfast and big parking lot had a pool and fitness center and a laundry room and the shop sold detergent

gym was limited

pool was open o small so i wasn t able to go swimming the food in the morning was ok the drinks

comfortable bed, quiet room, lots of parking, good breakfast, friendly employees.

tone down the chlorine in pool and laundry

new washer and dryer for people who are staying and need to laundry

in kinda of had a musty smell to, i wasn t sure if it was the room i was in or if it was the laundry room next

laundry room was a mess

the beds were great. staff was friendly and knowledgeable. nice breakfast. great location!

trouble getting the washer in the laundry to work, to find it was the outlet breaker needed reset

hotel had everything you could want or need including laundry facilities toiletries ice machine

laundry facility was close to our room

laundry facilities excellent

interior rooms. laundry available.

no laundry soap to purchase if could use machines another blanket would have bern

had a musty odor, did not look at all like the posted picture, only parking was a grass lot, room had pieces of

run down, a bit seedy, no wifi

we ended up sleeping in my car in a walmart parking lot

they didn't have wifi in the room even though it specifically said free wifi when i booked (wifi only covered

employees were smoking in the laundry room, just down the hall from our room

laundry soap was out

the breakfast was delicious

lousy breakfast

close by handicapped parking good coffee !!! room immaculate well worth the money.

faucet was broken, it smelled like marijuana, and the laundry was next door and the staff was holling on the

not properly cleaned, and there was nowhere to make change, even at the front desk, for using the laundry

laundry on site

i loved the guest laundry, that was a bonus as we needed it and didn't have to find a laundry mat

a laundry room was nice

convenient to every service you need, free laundry use, handy small kitchen, good housekeeping

clean towels everyday and free laundry

the lending lockers were very useful and it was a great surprise to be able to do laundry for free

good coffee, free laundry facilities!

full size fridge, garbage disposal, mini stove, and microwave, you can use the gym and do your laundry for free

i can tell you the breakfast was great, not a crowded area

kids loved the pool. great location for our needs

new hotel, clean, nice breakfast. parking was great.

gym was open 24 hours

clean clean large tv comfortable water in pool top notch fitness center excellent breakfast quick elevators

left me didnt ask for id or anything breakfast was torn down early so dont wait before they close wifi didnt

more vending options or even arcade games / ping pong table for kids

the availability of restaurant bar option in evening in the lobby.

access to both the interstate and local roadways from the hotel easy to get in and out of the parking lot, plenty

was okay - i prefer buffet and they now only serve to the table - doesn't work well for young kids that are

fridge didn't work at all, jacuzzi was off, laundry room no functional.

clean place , friendly staff , nice breakfast

breakfast, late pool hours location

the rooms were clean. the staff were very nice and the pool and hot tub was great.

not much to say about the property. very friendly staff. good security in the parking lot.

beds were sooooo comfortable 100% our room was clean the breakfast so good,100% recommended

ice machine and a pool staff was very friendly and the breakfast included was not bad at all

small but kids had fun

my kids had them crawling on their skin

my 11 year old daughter and i had a great swim in the pool, which very clean and well maintained

my soon was across the hall from where the laundry room was so all night all i could hear was the laundry being

they shoveled the five inches of snow between the cars in the parking lot!

everything was good from the parking, the friendly staff, and comfortable room.

wifi was awful

pool was down and had been for quite some time.

didn't need it but it was nice to see they had a laundry for guests to use

there was no microwave available in the room or detergent at the guest laundry area

the front desk didn't have quarters for the laundry service

solutions-oriented very close to hershey park and activities breakfast free coffee and tea free laundry

filthy bed sheets dirty lights didn't work mirrors smudged could tell cause the room was so dark laundry room

great location, loved the laundry only 25cents fantastic.

i was told it wasn't laundry day and there weren't any available

no change for laundry

the pool was unavailable, and we wanted to swim

not much. parking was good.

we ended up accumulating wet laundry after being in water

rooms pool laundry area fitness room breakfast

near lobby was available at all hours for guests to use to eat carry out or lounge around with kids modern

breakfast excellent. staff the best ever!

breakfast could've been more diverse but was sufficient

has a laundry room and a (small, indoor) pool just down the hall

was on 1st floor so noisy from parking lot and they were doing sign work at entrance

the continental breakfast offered a variety of items to choose from

adjoining rooms were great. pool was great for kids. service was excellent.

parking too far away from our room

price of the laundry machines was different than the ones displayed

laundry facility was appreciated after several days of an already active vacation

we were assigned a first floor room in a hall all by ourselves next to the associate laundry facilities and

small so was not appealing for a swim after hershey we got stuck in the rain and i wanted to run laundry but it

and travel size items like deodorant, razor & shaving cream even laundry soap

.great facilities in the hotel, pool, laundry, table games

laundry on site

lobby area is clean and cozy, perfect for an evening tea with a friend or for older kids to hang out

indoor pool and also the fitness facility

it was very easy to get parking near the door

onsite laundry facilities, the bearings in the bathroom ceiling ventilator made a horrible noise, beds

very dated. and visual mouse traps as well as dirty laundry under bed

tip: before washing, shake the laundry well or use a lint roller before and after

laundry facilities 2 mins away

pool

i wanted to do laundry but the front desk was out of quarters for the machine

was very soft and conducive to rest, breakfast was well prepared, excersise and laundry facilities on site,

the beds were great and the breakfast was very good. great having the laundry close.

laundry room saved my life , after two days at hersheypark i was able to bring all our wet clothes

location of room next to laundry and ice machine creating excessive noise outside of room.

about the property: it had a royal large parking lot with ample parking, a clean large lobby, the breakfast was

breakfast was great! room was easy to access.

no breakfast served like said juice machine was warm juice my bathroom the cover up paint on shower

the breakfast was poor

when booked said breakfast included. there was no breakfast

the room was sufficient with what we needed for towels and it had some hangers and laundry bag

we used the laundry facilities and the gym

fridge and microwave was nice. loved that it had the pool, laundry room and games for the kids.

laundry facilities were excellent, and atm on the premises very helpful staff

location to hershey park, the staff, shuttle service, laundry room.

yes there was good lighting in the parking lot

price, pool, breakfast

could have been more clean and taken care of and the railing to the pool is loose it needs to be fixed so no

i didn't stay at the hotel because they said they had a pool online and that is why i booked the room got there

finally got the wifi cut in and out and the tv froze every hour or so from 2-5 mins