i seldom saw anyone behind the counter and had to ask staff in the laundry room if there was anyone that could

great breakfast , pool and hot tub open late

clean quiet location breakfast

hot tub; quiet room / halls; easy to get to location and parking; good breakfast and coffee.

great parking/access to rooms

room was 2nd floor next to the laundry room

nice room, comfty beds. ok breakfast kids liked the pool

the wifi was good, and the breakfast was better than a lot of hotels, with fresh fruit, make it

everything, also great breakfast

good staff nice guy in the kitchen breakfast area!

quite and that they had laundry facility.

gym, microwave (though i think mince was not working) and a pleasant surprise with the free laundry machine

free laundry

the hotel provides a free laundry facility that you can use from 8 a

laundry machine at no cost

they also had a laundry area

everything was great. just need to get more snow cleaned outta the parking lot.

breakfast is ok

we didn't have breakfast, had other plans. bed was comfortable and room spacious

construction limited the parking but that will resolve in time

bed was located next to the laundry room and would vibrate for 5 minutes at a time, whenever the spin cycle

laundry onsite was inexpensive and convenient

price of laundry room.

i utilized the patio and the laundry facilities

breakfast was good. to be expected in the time we are facing with covid situation.

we stayed across from laundry room on first floor

we believe the room was above the laundry room the floor shook when they were doing laundry.

location to get into downtown madison/capitol square neighborhood and it has good, visible parking

the pool needed cleaned.

excellent free breakfast buffet

from the front desk, to the bar, the kitchen and the shuttle driver- amazing people and i would come back again

i liked the room a lot. i also liked the shuttle they had to take you to downtown

comfy room, love the bar, hot tub perfect, kids loved the pool.

were shuttled in the rain to our outside venue

parking was hard to find. noise from other guests in the hall was annoying.

asked for extra blankets, toothpaste and laundry bag and got all of them with a great smile!

and perfectly clean, they allowed us to check in earlier at no charge, easy access to gym, pool, laundry facilities

the laundry was clean & near the workout room

breakfast selection is amazing

us to check in earlier at no charge, easy access to gym, pool, laundry facilities and breakfast/parking included

other h2s hotels where i have stayed, i happened to notice that the laundry in the fitness room at this one was

has laundry facilities, the room was really nice and spacious

clean and very nice amenities (solid gym/pool and real dish ware for breakfast and in rooms for

bed was comfortable, the kitchen was a great addition, and the included breakfast was really

couldn't this hotel serve a hot breakfast, it was advertised, and i expected it, and no swimming pool

have been nice to have laundry services on site that didn t require sending off clothing for expensive laundering

updated decor, lobby bar and ambiance, location, views of the capital and the water

covid 19...the bar & restaurant were closed

love how pet friendly they are

pet friendly! staff was nice, it was downtown close to most places and very clean.

laundry

free drink vouchers were a pleasant perk, as well as the laundry facilities on site

spacious and had an expansive space like a sitting room with a couch and an extra tv which our kids enjoyed a

their free breakfast was very good and we received vouchers for 2 free drinks per person

i also used the gym with brand new equipment and peloton bikes

good location, shuttle was excellent

breakfast was good some packaged items due to covid and u ordered hot breakfast items was good

at the desk was so helpful the whole time, between getting rooms ready early a late check out and making sure

i wish there would have been more breakfast options

he also got us a shuttle to speed up the process

no free breakfast but there is room service

the beds were very comfortable and the pool area was so clean and nice

i used the gym, which was simple, but comfortable, had very

nice bar / restaurant

no spa. no sauna. gym was sparse. staff was ok but not super friendly.

night staff did not have access to laundry so we were unable to get new sheet and comforter after my daughter

the pool and hot tub were very clean

wifi was very good

the pool is nothing fancy but it s the perfect size for kids learning to swim and families

pool, workout room, popcorn during games, beer, pizza, just everything you need includes casino freeplay as

overall excellent. very busy on a friday night with the bar upstairs

bar tender in lobby lounge was sloppy and charged us for doubles which we didnt order

were put on floor 9 right under the restaurant and kitchen

some people in the bar tend to get a little crazy on friday or saturday nights

the terrace bar has a beautiful view and it s very comfortable

we also found out there was no room service and no laundry service

the breakfast bar hot plate food quality was c-, except the bacon at a b+.

beautiful rooms at a great price, delicious breakfast and a friendly staff that is ready to help out when needed

in with matteo is always pleasant, the breakfast is great and kept clean and neat, i like that

kids enjoyed the pool

complimentary breakfast at the governor's club was amazing

large room and excellent gym

the bar was nice, and our breakfast at the hotel was very good

sauna, hot tub, pool, gym

stay was amazing in every way, great staff, good food and drinks, beautiful view, prompt room service

it was nice to have access to laundry facilities

no laundry service at the weekend.

no matter how we tried, we could not get it to hook up to the wifi

music was annoying, always on downstairs and trying to relax in spa was irritating

staf was very friendly and helpful. great with my kids

) breakfast area, and even put on gloves and shook out the hotel laundry sheet by sheet

no laundry, but even that wasn't a problem, as there was a laundromat right around the corner.

have a coin laundry machine would be nice

would like to have breakfast included

the bar restaurant

gym is a joke

also, while room service has an amazing breakfast, there aren t dining options to sit before 11, like there

shuttle wasn't available when i needed, so i took an uber instead

entire staff was friendly and helpful - valet, front desk, housekeeping, and bar tenders

free shuttle, nice touch

clean, great location, and good gym

we were able to get in and out for meals. gym was better than most hotels.

was a bit pricey for a 75 dollar pet charge, should have been somewhere on the booking site that this was an

best hotel gym

pet friendly

owners/management, the other guests, accusations, threats, lots of noise, drug users hang out, laundry facilities

didn t care for the strong laundry detergent smell as i am very sensitive to these kinds of chemicals

guest laundry posted out of order

parking was simple and hassle-free

breakfast was good too

on a long road trip it was nice to find a room with full kitchen and also laundry facilities.

very clean, great room, full kitchen! nice and helpful staff!

very nice with a mini kitchen

staff was very helpful; they allowed me a complimentary late check out on my last day

pet friendly hotel is a good thing though we did not have pets this visit

free self laundry service

nifty informational binders you always find in hotel rooms, listing things like how to order laundry services

pool and hot tub were an amazing addition to our stay at the hotel

it was also nice having the restaurant and bar downstairs where they had free breakfast which i didn t get

staff were very friendly and helpful; they even offered a short-range shuttle service that was very helpful when

should have separate service elevator for housekeeping so guest don t have to ride with dirty laundry

$25 pet fee

could only swim one night due to a pipe burst in the pool area other than that , the stay was 10

the grassy areas for our pet wasn't real close there was plenty of open area to walk our dog and also bike

were swimming classes happening in the pool in the morning and my kids and i felt a little out of place during

have much to choose from and some of the things were old and nasty tasting, our room had dirty laundry in the

guest laundry and business center were the same room and were in use as hotel laundry

the breakfast was absolutely delightful ud83dude0a the staff were curious and proffe

the pool and hot tub was crowded with kids!

breakfast was awesome and the pool was great

bring your own quarters for the laundry room

location, super clean and comfy, friendly customer service, access to microwave near lobby, guest laundry

the bed, the laundry room .

they have a laundry room. i was able to get some sleep. room looks nice.

front desk staff receptive and friendly. on site laundry. location

loved being able to do laundry on site

laundry area only took quarters for machines

laundry area could accept credit cards as well as coins.

atrium, large pool, great food in restaurant, friendly and accommodating staff

pool was beautiful lobby was lovely and the breakfast was great!

coin laundry in the building was so helpful to have

our room was right next to the laundry room and hotel 'store' and across from the dining room

i was hoping to have access to do laundry there but was told i would need to go somewhere else

a guest laundry

breakfast and free wifi

pool area, dead bugs in pool, hot tub colder than pool, laundry facility out of service, room service a gimmick

breakfast was good and the pool was nice.

checked in around 3 pm and the front desk agent tried charging us a $20 fee for having a pet, i kindly explained

the pool was nice. also very thankful they had the airport shuttle!!!

we still had breakfast and it was made to order with mask and social distancing.

pool, fitness center, and laundry room were available

pool amenities available and clean

parking was limited later in the event

there was no real variety, no kids meu like pancakes, waffles, french toast

easy to find with ample parking available

liked the way tori (very proactive + keen to help me in any way possible) helped me put my laundry tab onto my

also being told that i would have to find cash ($3) to do the laundry & that fairfield inn couldn't assist me

even though i opted for no room service they still left towels by the door for me

close to interstate, large parking clean room

location and great breakfast

nothing worked in the fitness center and the parking was horrible.

there was a large hole/rip in the carpet and the homeless guy asking for money in the parking

no breakfast

finding parking was a bit a challenge on the weekend (saturday) but no problem during the week

clean quiet nice kitchen set up

everything you need from gym pool laundry service to good breakfast selection

pool wasn't crowded and kids liked it

had pool and hot tub to ourselves both times in there

about the property was excellent, from the breakfast, to the pool/hot tub to the room itself; the shower was

under ground heated parking!

breakfast menu ☹️ could be a lot better. need eggs bacon sausage. juice.

breakfast was adequate if not substantial.

breakfast menu needs help (and scrambled eggs)

missed out on breakfast and spa because of covid a few bad seeds as guest that made it feel weird,,washer and

breakfast was fine

the pool was wonderfully warm, the jacuzzi hot

breakfast was the usual type of meal served in hampton inn, which is not restaurant quality but is

great staff great pool area

clean, friendly, comfortable beds, great breakfast

better food selections at breakfast

wayfinding to the gym

rooms were clean, breakfast was good

a nice hot breakfast with variety, was a great way to start the day.

and our 12 yo grandson loved the pool

breakfast was fresh and had a variety of food

free laundry

laundry left in the hall by our room the whole time we were there

kitchen has dishes and a stove

difficulties getting luggage carrier into the parking lot

it was exceptionally clean and pet friendly.

gel on the hair dryer, our dvd player was broken, the hot tub didn't work, they said there were laundry facilities

free self-laundry facility, but still the usage was reasonably priced.

i love the kitchen area to make food and everything. quiet rooms for the most part.

and the breakfast in the morning was very good both days

parking was easy

laundry machines require coins

cashless so couldn t make change to tip housekeeping, shuttle driver, use coin operated laundry

kids enjoyed the pool and the laundry facilities were very handy since we had an extended stay

no plastic laundry bag, no free breakfast

the pool was heated and the hot tub was a nice treat after traveling all day

parking lot was being worked on.

i wish the airport shuttle started working before 8am. i wish the hot tub was working.

the pool is very small.

know you cant fix this now, but the pool was way to small, we have 4 kids, didn't work to well:) also, the

the plan was to go to the badgers game friday night and just let the kids swim all day saturday then return

the price we paid, we should ve been reimbursed more than just a few quarters so i could do my laundry

executive rooms with desk and living area, good wifi, quiet setting, laundry, exercise and pool

there was a laundry room available. there was breakfast included.

smile and polite greeting for us, and they are right on top of any needs (towels, bedding, key to laundry, etc

laundry facility not available

laundry room

parking spaces were limited

gym didn't have basic yoga mats which limited even body weight exercises

breakfast had many options and was offered in a space that felt roomy enough for several people to

good staff decent breakfast comfortable room,

there was an available pool & laundry on site

on that side of town i do feel bad for you but this place is a great bang for your buck they have laundry, a

laundry was vandalized

on-site laundry jacuzzi

to use laundry but no quarter machine and front desk didn t have extra

there was no laundry bag in the room

the hotel has a laundry room for guests, which i found great

later in the evening, i was doing laundry and sitting near the laundry room in the dining area doing some work

the hotel offers coin-laundry machines for guests

workout room and laundry was an added bonus

service and the facilities were operational as far as their laundry room which is why i picked

morning breakfast was awesome

improve wifi and booking from u i don't like u charge my card double

great breakfast

the only thing i liked was the location and parking

staff were friendly, there were all of the expected amenities, and the parking lot was easy to navigate

plenty of parking

we had to request room service instead of them stopping in anyways which i liked due to more privacy

pool was fun for kids, great breakfast lots of variety

breakfast, comfy bed, large pool area with hot tub, and good communication via text with staff

i especially liked the laundry facility on the same floor as my room

thought i would have access to do my laundry rather than send it to be done by someone else

), pool quite cool, resurfacing of parking lot a bit chaotic, no program info on

it was very clean, including the kitchenette. great customer service.

location, close to airport, free parking and shuttle bus to ord, nice breakfast, wifi could be weak in room

grandparents on the go, the breakfast was just what we wanted and the menu was perfect

clean rooms and great breakfast. the staff was very friendly.

the pool and hot tub was heated we were there below zero, was a great distraction for kids, very clean

no breakfast food at hotel.

wifi was terrible, cutting in and out

availability of laundry big parking friendly staff

cost of laundry was outrageous

waive my pet fee

first, if you travel with a pet, please be prepared to pay extra per night

liked walking into my room and seeing a full size kitchen for the size of the room

free laundry room would also be a plus during a longer stay

the laundry machines take forever

breakfast and social hours are a nice benefit as are the laundry facilities

that they have 2 bedroom suites, free laundry, and a wonderful breakfast

missing in kitchen, door to bathroom was off track and difficult to use, condition of dryer in laundry was not

dirty shower heads - leaky sink - broken wifi - all guest laundry machines broken (3 days+) - several broken

also, no laundry bag provided and your front desk clerk never heard of them

the game room was mostly out of order, and the laundry room could use some more frequent cleaning

rooms so clean,and staff so pleasant! pool view room was excellent for kids

convenient parking first floor room

laundry facilities , friendly maintenance staff and very attentive to minor issues.

you have kids, this hotel will meet your satisfaction :) the pool is very fun for kids

poolside bar never seemed to be open which was kind of a bummer.

good parking

loved the restaurant, shower, pillows and shuttle service to the badger game.

laundry room was across from our room and it was very loud when we were putting out 1 yr old down

that room much smaller and across from laundry room and adjacent to stairwells

love the hot tub, pet friendly, and happy hour 1 beers

breakfast is something you could improve on

and neat, nice amenities (even a jacuzzi in the room, comfortable bed, nice tv, close to pool and parking all

great staff good breakfast was a little upset that tat hot tub did not work

room was ok, breakfast was ok

location, continental breakfast, pool, clean hotel and friendly atmosphere.

the pool area had a terrible smell. it reminded me of a stinky septic smell.

where directly across from the elevator which was excellent as my husband has a bad hip - the breakfast had

only disappointment was the washer in the guest laundry room didn t work

were next to the laundry closet, the door open and closed continuously before 6 in the morning

staff, location, room, gym

not sure who all uses the back parking lots, but looked like people do carpooling

clean, roomy, healthy choices for breakfast, indoor pool & hot tub

closed on thursday and too many kids on friday so we couldn

it's super clean, comfortable, relaxing, nice pool. very nice room. very nice staff.

pool water water was too warm for lap swimming and water was cloudy

24 hour gym is excellent

kids on first floor lobby running with noise makers, sound carried up impacting all floors until

check in and bar staff were very nice!

great hotel! especially the pool for young kids. it was perfect.

the pool area was nice. great for kids!

the pool area was nice. great for kids!

if you're staying for quiet, ask for a room away from the pool

i could use a bigger one and i needed laundry bags

it was also nice to have a pool, hot tub, gym and laundry facilities

staff person said he was the only one on duty, there were no clean towels and he would have to do laundry first

(next to laundry) whenever the washer was in spin cycle it sounded like a helicopter landing next door

pool and hot tub are available for reservation during covid

laundry facilities were on my floor (second) and worked perfectly, just needed to ask the front

there was large group of soccer kids there and it was still a great breakfast and refills continually provided

great amenities like pool, fire pit, outdoor seating and work out room

bar and coffee area are amazing

the bar just had pepsi

breakfast not included in price

the pool and hot tub were great. comfortable room. nice stay.

location was safe , priority close to madison pool was exceptionally phenomenal!

spa tub was very small and only had two jets, as that was the most important part for us, we were

like that when i got locked out of my king suit the guys didn’t kick my kids out of the pool while i switched

had to do my laundry at like 6:30 am just to be able to use it

re kids were loud and somewhat rowdy

wifi was free and really fast

breakfast could have been better

breakfast was good but limited, there is only a belgium waffle maker(which is my favorite) cereal,

laundry room on site

the kitchen was stocked with essentials to cook a meal

very spacious, full kitchen appliance set up. good value.

room size, bedding, cleanliness, breakfast, staff friendliness, location, housekeeping caters to you without

breakfast better than most. good gym. very clean. well thought out room design.

the sugary cereal was geared towards kids as were the muffins

it was clean and quiet and the breakfast was outstanding.

the gym was warm

awful pool and whirpool

loved the kitchenette with dishes and the huge refrigerator, we were there for 4 nights

was huge, pool area was clean, and there was laundry available

in the morning was also great because we had to leave out early and we’re in a hurry so the kids got to eat

good size pool and gym

wonderful breakfast. silent rooms. easy parking. always smiling people around.

pool and hot tub were great

is permanently closed, breakfast was def lacking, just waffle or cerial, but the kozy nuk cafe is a block away

the continental breakfast was just enough to get us started for the day

breakfast was good

choices of food for breakfast was good.

the location and free breakfast. didn't have to run all over town to find a cafe for breakfast.

i was a continental breakfast...not clear on website

pleasant staffl, clean hotel, nice rooms, great breakfast, beautiful pool!

wifi, awesome, smart tv awesome, hot water awesome, clean bedding and towels

loved the clean pool

staff was friendly. parking was easy. quiet.

to use the on-site laundry, coin receptacle on the washer was full and would not accept my quarters - this was

including that when the laundry room door was broken preventing me from doing some laundry that i

breakfast was nice to have right in the hotel

pool seemed way over chlorinated!

nice staff and safe location for parking

pool was perfect size for smaller kids and warm

sign for underground parking wasn't in a location that made sense.

the underground parking. the ease of check in.

heated, underground parking makes the winter months bareable.

of morning breakfast friendly staff underground parking not too big enjoyed the heated pool solid

was able to do my laundry to take clean close home

room was located next to laundry and was noisy

great they have a coin-operated washer and dryer in case you need to do laundry

no maid service to remove trash from cans or laundry.

the breakfast host was superb

great hotel. fun pool and a wonderful breakfast!

staff was friendly, rooms were clean, and pool was great! i d sure return!

the staff was so friendly and the breakfast was one of the best we have had in a hotel

close to where i was going. nice pool, clean

had a great breakfast to start our family day and enjoyed our times at the pool

staff was friendly, pool was fun for the kids, breakfast was decent.

excellent venue for kids, the pools include basketball hoops

having 3 kids and getting to bed later then usual, we didn't complete morning duties until 9:15ish

the pool area was fantastic for kids and the staff were always friendly and helpful!

i liked the bed, the swimming pool area and the breakfast.

it was clean, had a good breakfast. loved the pool and hot tub. upgraded for no extra charge.

heated pool was the perfect temperature as was the hot tub

breakfast was acceptable due to covid

amenities: pool, computer access, wifi, exercise room, and breakfast.

we loved having access to an indoor pool since our weekend was rainy!