had all amenities required - including wifi

the breakfast was excellent

parking was good and there s a park opposite

the parking was very good

breakfast was lovely

the information book in the room says they have a laundry service but when i asked where the bag was i was told

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

i wouldn't have burgers on the menu in such a high standard restaurant) and it would be nice if bar snacks were

brilliant with or without kids, very clean and the food was amazing

the staff are amazing they went the extra mile for me and the kids

dirty laundry (sock and napkin) left on the hallway floor

we opened the towel and there was poo stains on the towel and blamed it on the laundry company

cleaning in access areas meant we had to negotiate piles of laundry and hoovers in the main corridors to get

the room was noisy from the laundry below and the room above

lovely spa facilities, pool and gym

30 kids running around and banging on doors and screaming, people in next room with a child didn't

plenty of parking and

wifi was very unreliable

hotel, nice food, pleasant staff, nice location, great playpark for kids, and good views of saddleback moors

kitchen closed at 9:30am for cooked breakfast.

easy parking and perfect location for exploring the

we all enjoyed the breakfast we received and we were very happy with the choices on offer

the room was beautiful enjoyed the breakfast

wifi, was poor sometimes as low as only one bar, trying to conduct video meetings was impossible

very clean. friendly staff. great breakfast

can t wait to visit when the spa opens next year

room where we stayed was noisy , i think the laundry room was next to it

great idea to have a customer laundry room

laundry facility needs to be reviewed

always clean, great staff, having a laundry is a bonus.

we had a late check out because we arrived very late in the night with no extra charge

dirty laundry was all over the floor

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot

ld them but they said it just came from the laundry)

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council

good value for money safe car parking area well located warm .

the room, and especially the staff - so friendly and helpful. also the easy parking.

however, jamie in particular was standout in his help to get us and our kids sorted with some basics we needed

excellent stay, friendly staff, clean great breakfast

we arrived very late due to flying home from holiday and we were very tired

room, really comfy big bed, great breakfast, nice easy parking, brilliant hotel, rooms feel luxury really really

laundry, wi-fi, breakfast

was mouldy and dirty, bed bugs in bed, only 2 towels in room no room service on second day no fresh towels

wifi isn't free like it was stated on the booking

wifi was poor, would stay connected room slightly smaller than expected with bed pushed up against

parking

convenient parking at front of property

bar downstairs had such friendly bar staff and food was so nice we will use this hotel going

maybe could've done with more parking spaces but it wasn't really an issue

accommodation threatening to clamp the vehicle (even though this would be an illegal act) as the parking was

well stocked bar with good choice of wine and beer is well kept

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

to find, plenty of parking

good wifi in rooms

in pet friendly room

friendly and helpful staff good wifi speed good food

no tea making facility in room uncomfortable beds no tv in room no good for kids

bath, walking all over the reception to shower, the bed underlay was broken, not conducive for kids

not for family with kids good for friends to stay

room 11 the wifi was really bad.

a big shoutout to the receptionists they were especially great with my kids

location is fabulous and the bar was lovely a cosy with an open fire

nice traditional bar area with open fire and tastefully decorated separate dining room

pet friendly nice evening meal and breakfast nice spa bath reasonable price and quiet location but

building is a beautiful sight as you approach and the bar restaurant area is cozy and welcoming

ceiling a bit low in our bedroom and no bins for pet mess

on site parking

excellent gym/spa facilities (in a separate building about 200m away)

great fast wifi

the staff were very friendly and the bar was well stocked until late

bit noises in morning as room next to grass garden and kids screaming at 7am payment was taking immediately when

venue at the hotel which we weren t told about in advance, as some of the facilities like the bar and the

check in, which was somewhat better but decided to check out the next day as there had been no room service and

swimming pool , staff , parking

appointed spacious room, nice restaurant & bar & and fabulous spa area with pool sauna & steam room

there was room service but would you pay 5

i returned to bar to be told by landlord to follow him, we went to the laundry room where the lady who was

car parking available, good food and entertainment available

friendly staff, comfortable bed and plenty of parking space around the back

food on arrival, and closed early due to no-one in the bar when we returned from getting something to eat, but

we got to the bar at exactly 7:45 on the dot and we stayed until 8:40 - 9:00

staff , cleanliness, room service, and location.

staff free wifi clean bedding

the room, location in relation to parking, space and lighting

he looked to see id checked in the day before and advised room service is only given after your 2nd day stay

staff were very accommodating with regards to early check in

bar staff werent the friendliest and the queue for the bar went so slow i stood in line for 20 mins

wifi was also spot on

the breakfast was nice as my kids enjoyed making their own waffles

bed n room bed so comfy n room was so nice n peaceful from everyday here at home with 8 kids so grateful for

the included breakfast is amazing

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

liked the service we got from gin the bar man

i really enjoyed my stay and my kids love the swimming pool

breakfast was a little disappointing quality wise for the price but happy with everything else

the spa was fully booked and there were too many people in the pool the night

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

couldn't get adequate support on the laundry process.

the gym needs better appliances than the ones available.

great bar with a great bartender ( reece and forgot the other gentleman s name

great service, the bar manager param was amazing

to train station , shop near by , could walk to the arena for the concert we were at with the kids as

was travelling with 2 kids so i was expecting a room 1 adult +2 kids but received the room 2 adults +1 kid so

few drawbacks - small wc, bath cabin, with bunk bed need to be attentive as kids tend to go up/down the stairs

wifi signal was very poor

great breakfast

wifi was not very good. not enough coffee or milk in the room. apart from that it was excellent

the location comfortable beds polite stuff early check in

lovely hot breakfast and fruit and yogurt

gin selection in the bar could have been more up market and a wider selection

of the day, people who stayed in the hotel know what they are doing and no need to treat us as kids

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

hotel laundry was quick and efficient

bed room and wifi

welcoming and modern bar area

breakfast wasn't as the photos shoes, no to many options, nit kids orientation

modern, comfortable and quiet room + functional kitchenette + tasty breakfast + on site laundry and gym (with

remember, she was an absolute star assisting me with all queries as well as what i needed for the laundry, these

made it better if there where tv in bedroom and there were no bins to use in the bathrooms or a laundry basket

well fitted out, it was warm and homely well furnished, beds were extremely comfortable and ample laundry

generous sized rooms with kitchenette, free laundry service and an expansive lounge area with 24hr access to

of seating in the bar at night as bar manager wanted to clean, meaning nowhere to sit

incredibly poor wifi and the tv having no signal.

good breakfast, ok gym

literally outside the hotel for any essentials and we also enjoyed a two course meal as part of room service

disk didn t provide internet code so no wifi

room service was too expensive for what i got

long queue at bar in evening but understandable post a springsteen gig and marathon on in the city

we got an early check in which was a fabulous service

get an answer on the phone when we rang, as well as ringing from mobile at about 8pm when it said room service

gym wasn t open even though it was supposed to be 24 hours

used laundry was thrown on the floor in the corner of the landing, the carpets don t seem to have seen

till nearly 2 o'clock, then the staff decided to make loads of noise in the hall way taking the laundry bags

laundry in the corridors no toilet paper in toilet sink was blocked toilets/ bathroom wasn t fit

not just the room itself, but the hallways as well which were also packed with dirty laundry and don't even

is very basic but they do some lovely breakfast options on the bar menu you can pay

maybe a fridge or mini bar would be useful if we stayed longer

on room service menu

breakfast was lovely, so much choice and the bar area is beautiful

the staff are lovely from the front desk to the room service (which was amazing

wifi worked well

ev charger charged at about 1

the lady on reception was very helpful and we enjoyed the food in the bar and room service

wifi was a bit slow had better luck with my phone.

noisy kids using the car park in the night, loud cars, lights and music

the room was a little cold but warmed up quickly, wifi wasn't great in my room.

resorting to use the stairs which took you through laundry stores into unpleasant back areas of the hotel

customer service skills, had to walk through a back alley stairwell outside and through the staff laundry room

dirty room, other people s laundry left in the room, fire alarm set off by someone at 6am

staff refused to let me leave a bag of clothes at reception for collection by laundry service

- finally, although it isn't a cheap feature, it would have been made better if there had been a laundry service

is no refrigerator in the room, no ventilation in the bathroom and no laundry service available, they said

in room 110 , think it was next to the laundry which i could hear but did not bother me too much , rooms are

where they can to do their bit for the environment, reminding guests to consider the amount of laundry generated

problem with door keys, weak wifi internet, no laundry service

but instead no one anywhere in the hotel had access to a facilities or clean laundry cupboard

price at the bar was expensive and the service very slow and drinks didnt taste very nice for the price

room service was attentive, timely, and the best quadruple chips with truffle and parmesan with

nice little bar behind reception

bar man helped where he didnt need to

had a great stay overall but i would have loved a more extensive room service menu, it felt a bit limited and

an early check in was no problem, and from memory, they even arranged for our bags to be taken to our

room service breakfast that was ordered was appallingly slow and as this was requested to make a

excellent facilities -restaurant and bar area enjoyed facility of room service

the wifi signal is really strong so i could get plenty of work done

great staff and location early check in was available for free

the noise in room 126 when the laundry van came in the early hours

they have laundry services and early checkin options

nice cosy bar and restaurant with good prices

the staff were a little standoffish at times, and communication around a late check out was mentioned to the

buffet breakfast option in bar downstairs for 12 pounds and kids half price

placed in a room next to the laundry/cleaning room which meant at 6:30am constant banging and slamming of doors

i was woken up at 6am as my window overlooked the bins and laundry area and they were emptying bins and offloading

noisy with bin or laundry collection at 7am

fantastic as a solo traveller i felt very welcomed by reception, room service and bar staff.

hotel, very clean, comfy bed, feel v secure inside the hotel, good quality air con, nice little gym and spa,

they also let me use the iron in the hotel's laundry room to item some crumpled clothing

rooms smell like wet laundry, the bedding is rough and the beds are hard

it was great that the staff let me use their ironing facilities in the laundry room, it would be much more

had to pay 10 pounds to do my laundry and i didnt like that

very central, excellent free parking for whole of our stay, late check out 11:30, amazing!

basically everything. location, rooms, the gym, staff, comfy beds and the vibe was amazing

amazing foyer, games for kids

) were only available via room service through the app

limited menu for kids

the staff were amazing, little things that make it exceptional- they remembered my kids names and took time to

a cleaner who we made contact with confirmed she had been in the room to replace laundry bags

really nice breakfast, bar area very welcoming and relaxing, excellent gym

went above and beyond for my husbands birthday by upgrading us, balloon, card, free mini bar, late check out

my suggestion are 1) to add more food for the kids like pancakes and waffles 2) and to extend breakfast time

everything was amazing, service, location and the gym

room service availability for those not wishing to eat in the restaurant

was spotless and comfortable, we got complimentary late check out

breakfast - gym facility

breakfast was good, plenty of choices and good quality

got told the hotel was not for kids

also, when we checked into our room at 3pm there were piles and piles of laundry in the corridor

laundry service is provided by an unreliable third party and the hotel is no help when the third

and had everything we needed the only downside was the uncomfortable pull out beds for the kids but you cant

no gym :-(, no wellness :-(

sofa bed in our junior suite suited our younger kids but might not have been that comfortable for anyone older

noisy, sounded like the rook was above a busy laundry room

at the place where no bookings were being taken as the general restaurant s policy, any room service requests

wifi is terrible. doesn t work in the room or lobby. couldn t work in the hotel on my laptop

location, parking, breakfast

limited room service menu

not pleasant view:( glass recycling lorry saturday morning, laundry lorry monday morning, banging doors and a

glad of late check

very good breakfast

location and pet friendly

plenty of parking

stay 2 nights, cove minshull provide cozy apartment for both or us, we do laundry in unit, safe and warm which

excellent & very helpful staff,great location,good wifi,easilly accessible from everywhere.

the bed was large and comfortable, the kitchen was well equipped, we even used the washer-dryer, excellent

tv in each bedroom as well as in the main living/kitchen area

we loved the modern amenities and the full gym, which was a great bonus for staying active during our trip

location of the room (212) was noisy during the night - not sure if we were above the laundry or kitchen but a

poor selection of food on room service at night time no hot food just sandwiches

my partner arranged for champagne rose petals and chocolates in the room on arrival - they didn t do this

1 member of staff taking room service up on the lift didn't notice we were already in the lift when the doors

in the original room - but staff dealt with it really quickly and moved our luggage for us - the wifi was slow

laundry service

no laundry service one room had no drawers in it

room was next to the laundry room and we could hear staff chatting and singing really clearly as if they were

was very clean and tidy, bed was very comfy, staff were very friendly and room service was very good, hotel is

but disappointment bar is closed now during the week, couldn t even get a glass of water

we came after spending a week at the lake district so had 2 bags of laundry

i left some dirty clothes for laundry but they did not take them without given me a reason although l followed

pet policy - for other travellers advice, it would be super helpful to make clear that dog friendly

the gents toilet by the restaurant and bar could have been cleaner at breakfast time.

kids hanging around by the canal