a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

the pool party and the rooms view.

the bar at the hotel open daily

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

breakfast and laundry

the breakfast was very displeasing. better options and quality needed.

aside from needing pool towels, laundry seems to be a serious problem here

went to use the laundry mat and was robbed a whole wash cycle

breakfast, beach and pool and spa

they say they are a pet friendly facility, i couldn't be with my small dog almost anywhere in the hotel

hotel gym was getting remodeled so they made this temporary gym in a conference room but none of the

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

wifi services did not work

i was not told the code to get in the door after 5pm or the wifi password

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

also under the laundry room so sounded like planes taking off above you

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

after a long trip i loved that we had a coin laundry just down the hallway

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

the self service coin laundry

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

wifi did not work for me.

great rooftop bar with awesome small plates.

bar played music pretty loud into the night

there were no utensils or plates or bowls in the kitchenette

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

disappointed that the pool bar and restaurant were not open during our entire stay

the units are large, good ac, but the kitchen could use some light renovation, to leave it old but better

the set up of the room for a family with older kids.

water cooler for your use in backroom with laundry facilities and very dirty

is no laundry service, bike rental

near the laundry room noisy

no coffee provided but did have filtered water in the laundry room

careful using the laundry

sand bar at positivo was very uncomfortable

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

incredible property, rooms, pool and beach all fantastic

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly

spa facilities and restaurants are the best i've seen

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

wifi didnt work in the room

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

having a laundry machine for the room was excellent, although it needs better maintenance

laundry facilities were in the foyer right next to the room

great location, safe loved the restaurant there and that they had laundry there

ocean was beautiful and the site was very centralized so we could let our kids run around but still know where

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

the lobby and gym

it was very clean. the bar employees were very polite.

don t have laundry

the elevators, the gym, everything over capacity and no measures, no staff taking precautions

location to the t mobile center, hotel shuttle, and awesome hotel staff

from old town but there is shuttle bus

nice infinity pool, sun deck on roof

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

wifi has a poor signal

tv in room didn t work, pull out couch was filthy, wifi didn t work

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

there was a laundry room

loved the guest laundry room and staff was always helpful and genuinely nice

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

the laundry facilities

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

i enjoy the free wifi

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

on my fourth night there i tried to do some laundry before my departure the following day

coin laundry facility

was great - close to where we need to board the cruise ship laundry facility was

the laundry area needs some improvement

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

should have been told about current construction at the pool and parties that were being held on certain nights

breakfast time vary daily

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

nice pool, kind staff, great room

friendly service and great breakfast

15 minute walk to restaurants near the casino

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

pool and beach were beautiful. restaurants and bar were good.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

wifi is not working well

pool size

the gym was

one elevator, loud air conditioning, shared pool with restsursnt

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling

my kids loved the water slide.

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

gym equipment very

rooms were dirty, had ants, bedroom door kept getting jammed, wifi didn t work in the rooms

for almost $400 a night there was no breakfast or even free wifi

the kitchen is equipped with basic essentials

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it was clean and new. the linens were great. close, free parking was greatly appreciated!

good news casa ciana has a parking lot they are upgrading

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

it is a small boutique hotel, perfect for couples or families with young adults

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

the gym was great

the little pool. even though the view was amazing!

we only ate breakfast once but it was delicious

the rooftop pool and bar are definitely highlights, offering a perfect spot to relax while enjoying a drink

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

breakfast to the room was served in plastic cups and burger packaging

over all service and efficiency the price room service

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

very expensive breakfast and drinks/snacks in the room

the rooftop bar with its small saltwater pool was lovely

the pool at the rooftop in the old building needs wall painting

the wifi was spotty and hard to get a good signal

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

the spa is extraordinary, an over the top experience

spa prices

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

staff majorie at ola and raul the pool clerk were amazing

the hotel didn t have a laundry facility. parking on the street was impossible.

their laundry machines were broken and they didn t allow anyone into their game room or gym

the laundry facilities were never available

don't have their own breakfast, laundry, anything

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

the laundry machine didn t work

musty room, small king room, nasty breakfast l, no laundry onsite

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

from a cruise laundry facility was most helpful

, laundry, vending machines etc

iron and ironing board is located in the laundry area

parking was scarce, you had to go into a nearby hotel for laundry and pool

details trouble with one tv / didn t have laundry service as advertised

they got us a late check out for free and it was so upscale and clean

the wifi didn t work for three of the days i was there , but i called the front desk and they said

beach doesn t have a lifeguard, my kids almost drown and the 2 staff members that were there didn t help,

room service was available, timely and delicious

clean, great breakfast and breakfast area

the wifi connection was very weak.

the breakfast could ve been better.

the location is good. the area is walking pharmacies, beach and casino.

the wifi was excellent

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

nice bar downstairs, gym, coffee shop, helpful staff

the music from the bar below was horrendous

pool and hot tub were awesome

very old & scary elevator storage area for belongings in laundry room not locked

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

no wifi for most of stay

lack of room service, did not show up

location, staff, room size, full size kitchen.

essentials such as towels soap shampoo and conditioner there is no phone to access any kind of room service or

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

too many kids

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

great location in condado laundry area and rooftop pool

the laundry room was so convenient

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

good location, friendly staff and nice property. late check out was amazing to have!

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

gym upstairs and spaced to lounge

the staff is very helpful and the hotel has its own little kitchen and laundry room

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not a bad terrace laundry machine available for a small fee, on premises parking space

sign for laundry said $3

not bad price not bad great, helpful staff convenient parking space laundry machines

pool and laundry open 24 hours

free soap for laundry

friends used the laundry room and the dryer took a long time to dry, had to run them twice

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

the coffee was great, decent breakfast, villa was very comfortable and huge

very safe and secure, continental breakfast, very clean

no breakfast

the casinos and beaches are close to the proximity to walk

good breakfast clean rooms nice staff

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

i didn t get the wifi pw lol

nice pool free towels for the beach overall great

the restaurant, and how close it was to the beach & other amenities & they did laundry.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the pool, roof and other common facilities were great

the cleanliness of the rooms and accessible features like the pool and coffee.

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

convenient to the beach, good restaurants nearby, great welcoming & informative staff, and the parking was

parking accesible

for example, the kitchen for a chef is at a high level in terms of visual beauty, but the cheap ones are already

great wifi

didn t like much about the property, was truly let down by the pool and the size of the pool

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

i was in cheapest (not cheap) room right next to kitchen restaurant & reception

loved the restaurant and bar directly on the ocean

power outages, weak wifi

right on the beach great beach bar nothing fancy, if you don t like hearing the ocean this place is not for

resturant and bar were understaffed

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

staff and great options for breakfast

decent breakfast with a reasonable choice of food

the breakfast buffet was awesome

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

pet friendly

restaurant activities the hotel was very clean organized friendly staff breakfast serving also pool was clean

the pool was amazing we had it to ourselves

we arrived so early and he arranged early check in plus breakfast for us

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

the house keeping has my airpods in the laundry room and when i went to the front desk about they did not help

free soap for laundry was nice

there's a laundry facility and restaurant inside the hotel, which was very convenient

they gave me discounts to restaurants in their facility and that i was given free detergent for laundry; staff