went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

pool

pool area, dining options (three restaurants), recreational activities (bowling, tennis and golf), free breakfast

the breakfast was very good, the room was big and the facilities were great !! very comfortable.

incredible property, rooms, pool and beach all fantastic

spa facilities and restaurants are the best i've seen

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

the beach and pool

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

laundry facilities were in the foyer right next to the room

great location, safe loved the restaurant there and that they had laundry there

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

having a laundry machine for the room was excellent, although it needs better maintenance

nice gym with view of ocean

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

place is perfect for go out and the beach is there, the parking is close, the breakfast is delicious, the rooms

free parking is a bonus

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

breakfast and laundry

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

the breakfast area looks ok tgere are areas in fro t of the bar facing street where the wall is very damaged

nicely situated in old san juan, interesting old building. nice wifi

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

i was not told the code to get in the door after 5pm or the wifi password

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

also under the laundry room so sounded like planes taking off above you

was broken the entire week as well as the washer in the laundry facility

the self service coin laundry

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

laundry facilities were out of service during my stay

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

the rooftop bar was a definite bonus

there is no coffee maker in room even though i had a pretty good sized kitchen

were not prepared and we had to ask for extra bed sheets, despite that the we booked 2 adults 2 kids room

great people, great room, great roof bar with view and a great location in old san juan

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

i insisted, since i had kids in the shower that needed drying, and the staff member begrudgingly complied

the wifi in the rooms is below average

the set up of the room for a family with older kids.

water cooler for your use in backroom with laundry facilities and very dirty

careful using the laundry

the benefits of that were that there was laundry, fridge, wifi, etc

is no laundry service, bike rental

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the pool area had an event with a dj in place one night had an amazing time with drinks available in

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

the lobby and gym

it was very clean. the bar employees were very polite.

don t have laundry

the elevators, the gym, everything over capacity and no measures, no staff taking precautions

location to the t mobile center, hotel shuttle, and awesome hotel staff

from old town but there is shuttle bus

nice infinity pool, sun deck on roof

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

wifi has a poor signal

tv in room didn t work, pull out couch was filthy, wifi didn t work

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

there was a laundry room

loved the guest laundry room and staff was always helpful and genuinely nice

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

the laundry facilities

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

i enjoy the free wifi

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

the laundry machine was broken all week

clean room, friendly staff, laundry room

location, very beautiful hotel love the decorations and is super clean, they have free breakfast, pool etc

casino too close. need more parking space for the evening and night

the pool facility is too small

was great - close to where we need to board the cruise ship laundry facility was

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the laundry area needs some improvement

on my fourth night there i tried to do some laundry before my departure the following day

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore

n/a - everything was great, loved the decor, breakfast, art work etc.

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

the free breakfast was amazing

out to date. sexual kit in the room when they knew i was traveling with kids

wifi and the room

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

there were no sitting at the pool and the comedor staff kept telling us that we couldn t sit there

they are able to give you a $17 daily credit to their snack bar in the lobby

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

wifi sucked the smoked scented hallway needs more bilingual staff hidden fees for

at night little difficult to find parking space but then found and all good

sent, nobody was at the reception (actually there is no reception because this is not a hotel) wifi was barely

in kitchen, mattress was old and sagging

never showed up and was never called back to be informed of an eta and there were roaches in the kitchen

although i didn t use it i liked that there is a full kitchen available

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

multiple pools and a swim up bar is a plus

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

hotel is in a good location within walking distance to several restaurants, bars and shopping

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

the food was great the pool and lagoon view were great

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

good news casa ciana has a parking lot they are upgrading

outside and another day was told to move my car when i was parked in the correct casa ciana parking

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

better room service but w/ covid the challenges are expected!

the room the view the pool .

in the room was not working so i had to use my cell phone to call the property the whole time for room service

i loved how room service came to clean daily

we were looking for a hotel that s adults only and this was it

we only ate breakfast once but it was delicious

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better

exceeded expectations, breakfast system could be improved. pancakes were raw.

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

breakfast was available but a little pricey

t be used) - rooms weren t clean enough - shower was terrible - value was terrible - service (room service

bed was comfortable, good tv service, good wifi service, coffe was good

friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was just

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

that comes with five star hotel plus very pet friendly

the choice of pools, the dining and bars and even the fitness center are all of very high quality in addition

breakfast buffet $60 per person, a light lunch 2 people $80 plus tip

facilities (two pools, big gym) and location (on the oceanfront - sunrise is stunning)

the laundry machine didn t work

the laundry facilities i felt were over priced, and the elevator was a little sketchy

pool was too green. laundry room was too tight and more expensive than the hilton.

musty room, small king room, nasty breakfast l, no laundry onsite

that the laundry dryer cost was high

their laundry machines were broken and they didn t allow anyone into their game room or gym

don't have their own breakfast, laundry, anything

the flooding side street and the lack of on-site breakfast and laundry availability

also, the laundry machine was extremely overpriced and took forever

their laundry machines were broken and they didn t allow anyone into their game room or gym

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

, laundry, vending machines etc

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

laundry on site

details trouble with one tv / didn t have laundry service as advertised

kids were in the adult only pool

very easy to get overrun by one family or group of kids

gym and pools were excellent

if they want to make it more family oriented they need to have kids

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

nice breakfast.

location of hot spots, restaurants and casinos. walking distance to all stores..

wifi works sometimes. location is subject to traffic

intermittent wifi

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

the music from the bar below was horrendous

pool and hot tub were awesome

we like that it is very walkable, the pool/hot tub area is beautiful, the staff is so friendly and accommodating

coin laundry

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

they are pet friendly

very large with complete kitchen

wifi didn't really reach our room

kitchenette was in serious need of an overhaul

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

a beautiful property. the gym is very good for a hotel gym

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

ac was good, wifi is strong, and hot water in the shower

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

pool and laundry open 24 hours

amenities - beach trolley, cafe, laundry

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

friends used the laundry room and the dryer took a long time to dry, had to run them twice

free soap for laundry

very safe and secure, continental breakfast, very clean

my kids loved the garden out back

my kids loved the garden out back

no breakfast

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

gym upstairs and spaced to lounge

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

sign for laundry said $3

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

the wifi can improve.

the kitchenette is outdated and could use updating and more color

the restaurant, and how close it was to the beach & other amenities & they did laundry.

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

everyone in pr (including myself at the time) drives enormous suvs now and the parking out front gets a little

very small pool but who needs the pool with the ocean a block away

the pool, roof and other common facilities were great

the cleanliness of the rooms and accessible features like the pool and coffee.

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay

great wifi

there s access to a communal kitchen where you can make tea or prepare your own food

they dont bother but if you have pet allergies this may not be for you

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

parking is not available

wifi not adequate. no safe in the room.

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

gave me one with no kitchen

right on the beach great beach bar nothing fancy, if you don t like hearing the ocean this place is not for

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

decent breakfast with a reasonable choice of food

nice clean room and facility, breakfast

a good highlight is that they created a parking lot for guests that was not there before

staff and great options for breakfast