the welcome and laundry.

wifi didn't work at our room bar downstairs a bit loud only a shared bathroom (and not as said

whilst the hotel does not offer breakfast there is a kitchen with cereal available as well as a toaster, hotplate

com there is always something not right i stipulate on all bookings 1, parking 2, bathroom not shared not hard

1hour from edinburgh by car no parking slot very bad value for money facilities. 1 soap, 19

for no reason poorly trained staff hygiene basic minimal, blood stain on laundry and underwear still leftover

the wifi was easy to access

the wifi password should be in every room so you can connect easily.

wifi not great

location is perfect for us, good parking, only a short walk to town centre and close to train station to access

of our room with carpet over the top, there was no towel rail or anywhere to hang towels and the wifi was very

the wifi was not up to normal standards, very spotty to poor.

were no instructions for the wifi in the room, a wee welcome pack in the room would ve been great, but i

no wifi, mirror in the bathroom not over the sink for shaving and i stayed on the 3rd floor

wifi was a bit tricky

lovely downstairs bar with beer garden out the back

staff are friendly and attentive with room service everyday

better signage for parking all else was good

the food was excellent room was spotless and pet friendly which was great

staff were friendly and accommodating to an early check in which we were extremely grateful for and they allowed

the owner was very pleasant and welcoming bed was okay free wifi was good

wifi connection on top floor is poor

comfy bed. quiet room. shared bathroom, free wifi and parking. lovely breakfast.

wifi password could have been marked more clearly - it is attached to the tv and the fridge in the

no signal unless hooked into the wifi which there is free access too

all was good: big parking lot, clean and big room, clean wc, friendly staff, good breakfast.

the bar and games room area and the food was top class

bar area and outdoor bbq area are really nice and a great atmosphere to enjoy

wifi connection was very bad

the jacuzzi spa bath is a real treat and a pleasure to use

dodgy batch of laundry on our bed all clothes covered in fluff. rectified in morning.

of chemicals near laundry room, but that's actually reassuring

good range of facilities in house laundry

the wedding breakfast was absolutely delicious

only thing that was an issue was the swimming/spa facilities

parking area could do with a tidy up..

lots of parking

the excellent high tea, the friendly staff , room service.

we had room service sunday, which we like to do, a plus was 11am checkout so it was a nice chilled out

auto upgrade quiet room service was excellent at reception andrestaurant

no vendening machines no laundry facilities in the hotel no restaurant in the hotel

control, seemed to be in need of a helper, she seemed to be so overworked being on her own, the laundry machines

there was also an ice machine and a mini bar at the reception area

clean room, friendly staff, the food the location and free parking.

) i couldn t get the wifi to work

check which we were charged 40 for 1 hour 20 minutes, this seems very excessive a bit like the bar prices very

is a great place to stay, they have loads of ev charging onsite, the rooms are great and the food was brilliant

lovely setting - parkland and golf course. large, comfortable room. great bed !

take a walk to thr golf club, great food over looking thr 18th

classical building surrounded by a beautyful golf course and woods

the staff were also happy to arrange for my laundry to be collected and carried out by a local company at a

leisure facilities were great and there were loads of areas where we could gather and keep the kids amused

used the swimming pool which was included in the price xx all the staff were very helpful

hairs in the bathroom and limited room service menu

leisure facilities were great and there were loads of areas where we could gather and keep the kids amused

told there was a serious national shortage of laundry providers and that the hotel wasn t large enough to

arrival, first site was bags of laundry

good location. plenty of parking. good breakfast included. resteraunt on site.

only one thing & that was how wifi was only in public areas

newly refurbished room and early check in

the bar was nice and the breakfast filling - the lunchtime/evening food was excellent

friendly staff who could not do enough for you we traveled with out pet dog who is 9 months old she was fussed

great character and location. lovely fireplace in the pub

freshly cooked and kids loved it

parking was not the best but it was not too far away

noise from work in the laundry room, on same corridor as bedrooms, woke us both (in different rooms) in the

situated in a lovely little village, ample parking and the hotel had plenty of facilities

i enquired as to room service and was told no, we are far too busy for that

pleasant room, friendly staff and good local fare. parking easy.

great location, pool and sauna fantastic, value for money.

the dinner and breakfast were of the highest quality and standard

breakfast was great and the close proximity of the tram is ideal to explore the city.

breakfast, so very disappointing

no spa or swimming pool

i highly recommend the brulee porridge with whiskey for breakfast

lack of laundry facilities

the only thing missing was onsite self service laundry facilities

no laundry machines. no ice machines.

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

noisy droning from fans or laundry in my room

room right next to laundry had to walk round laundry and staff to get into

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and

an industrial noise like a laundry or something similar

we were offered free round on second occasion and free laundry on first occasion - might have been better to

we sent our laundry out and got it back the same day

the laundry was very clean and fresh

in the week they even do your laundry for you for a reasonable

not a lot of relaxing seating at the bar only tables for eating food .

that was very helpful for kids meals

the food in the restaurant was excellent and reasonably priced as was the bar prices

the room the location the breakfast and the scenery looking over the forth & lundin links s golf course was

of car parking on arrival

bed - very clean and spacious bathroom - delicious breakfast - restaurant with a view - parking on site - close

the wifi - important as i travel on business - worked very well in my room

tv was tiny. advertised laundry service was not available

place and comfortable for my group , owner allowed my group of friends to use the kitchen to cook dinner , so

was very welcoming and cosy, with a lovely bar area

loved everything the room the breakfast the bar brent he runs it so well i would 100% be back and can t wait

bar and breakfast room spotless

the instruction in the laundry room isn't very clear

laundry facility was a bit crowded when i was using it

dirty laundry was left in the corridor from fri morning and was still there sat morning.

was excellent and the shared use of the kitchen facilities and the onsite laundry was most appreciated

the laundry facilities were good but process needs to be

card for using the laundry was not available for two days, and then the magnetic door broke to the laundry room

like kitchen things, iron boards, laundry room are easily accessible

comfortable room; supportive helpful staff; close to multiple public transport; great laundry facilities;

they went out of their way to help me with tourist questions, laundry facility operation (for a private laundry

they had a laundry machine on site. people are respectful.

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

sudterrain room right in front of laundry packing area. a bit lacking in privacy

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

laundry service

the hotel has a lovely bar area with a lovely outdoor terrace and beer garden

very responsive to any question, comfortable beds and great room service menu

to enjoy the best of the many independent shops and cafes in the area and relax in the lively bar and restaurant

early check in was greatly appreciated, we will return

so more road noise and also people talking outside below room in evening as outdoor seating for bar at front of

for stuff like laundry

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

facilities are great, we had two joint rooms for our family of four, the kids were very happy to have their own

excellent venue and very professional staff who facilitated an early check in - comfy room,

quick and excellent laundry service

tons of space in the kitchen and dining/living area

flat which was excellent but during the late evening the staff dumped the empty bottles from the bar in the bins

was immaculate and had all the amenities that were needed including a safe, a hairdryer and free wifi

fully equipped kitchen, great coffee and tea selection, comfy bed, big bathroom

laundry wasn't open for the period i was there

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

is no laundry room, although it may miswrite on booking

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

$110 aus dollars for a small bag of laundry. really poor risotto

- the wifi in the room barely got past 4gbps download and far less upload which could make video

the hotel and it looks so beautiful, we enjoyed so much chilling out there and playing with our kids

very friendly and even accommodated an early check in

room service was excellent

it very noisey from 6am,laundry getting delivered right under our window

it would have been nice to have a laundry room to be able to wash clothes.

laundry service was efficient and reasonably priced

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

was a lovely stay i arrived and parking was easy, i checked in and the staff were delightful i was assisted

furniture can be improved . wifi signals were weak

no longer show any sports in bar so we had to go elsewhere for that

wifi could ve been better as it cut out a few times

friendly staff and excellent room service

to a courtyard with a beautiful view to an inside bar area

we got room service & the food was lovely too

glorious bedding and fantastic breakfast in the room service

this included giving us late check out

struggled to find fault with the hotel itself, however i would say the room service menu was a tad limited

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

bar wasn't charged for and small bottles of milk instead of stupid little cartons

all staff were incredibly helpful and friendly, the breakfast was superb every day and included a great selection

good breakfast

full sized laundry

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

room was very close to the laundry facilities which made our room and surrounding corridor very hot

stayed with us , after her shift to ensure we were ok with a temporary problem you had in the laundry

besides being able to do the laundry and have your own breakfast at the hotel (might have been a bit hard to

they provided us with a fan and with laundry detergent for free

we used the on-site laundry twice

laundry room very useful although you do need to load money onto an app

and next to the cleaners laundry room

laundry service

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

arrival, there was some old laundry left on the top shelf next to the safe

spotty wifi

also an hour spa pass was included in the stay, but spa was very busy could not get into the sauna

24 hour bar so nice if you got back late and wanted a drink for your

advised of wifi password until i called to ask

food and bar was outstanding; the room was elegant and the facilities were perfect

there was a dining area & bar but think they could put a few sofas /chairs near

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

was very strong cooking and kitchen like smell in our room for the full stay

wifi not easily connected.

great gym

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

the location and the fact we got an early check in

room service is not 24hrs

lovely hotel, nice rooms, great location, friendly helpful staff and room service was nice.

it also provided a guest laundry, and a light complementary breakfast if you require it

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

there is also a free laundry service if needed which is handy if you need to wash your clothes

brand new, modern hotel with total room package, laundry and breakfast

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

the foyer area (with christmas tree when i visited) was friendly and welcoming and the was a bar there for

the bar area is very cosy

room service stopped at 9

very comfortable beds and an actual bar fridge

room was big, bed was so comfortable, the mini bar in the room was handy and topped up whilst we was out, the

no iron in room. have to go to a laundry room . basic for the price.

laundry offer was very expensive.

would have liked laundry machines

just needs more seating area for breakfast not enough seats for the number of guests staying

about the hotel was perfect,staff so friendly and helpful with a smile,breakfast was great plenty choice

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

travelling with kids can be stressful (even more so with kids with additional needs

daily room facilities from coffee, tea, hot chocolate were too generous (daily replenished with room service)

great location they allowed an early check in ! which was awesome

housekeeping wasn t as good as i would have expected, a used room service tray was left in the corridor during

i loved the room service in this hotel as they take care of the details and thier toiletriesand amenitiesare

both the dining area and cocktail bar were outstanding

we didn t use the spa but it looked so nice and again the staff very friendly

breakfast was included and was fantastic and for what its worth was we felt reasonably priced per

a little noisy - room must have been next to the laundry or kitchen area or something.

no laundry sunday.

amazing breakfast great central location friendly welcome spacious room

poor wifi signal

breakfast was very good- service excellent

room service didn't bring any salt, pepper or condiments with the meal delivery, we had to call

wifi is one where a page opens and you have to sign up, page never opened, had to leave early to

free room service is a night touch and the staff were lovely

no room service

room service was fast!

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

great location, helpful staff and lovely little gestures for the kids.

great location, helpful staff and lovely little gestures for the kids.

door it was exceptional the decor the bed the bathroom totally blown away we made our way to the bar and we were

putting up a kids tent in the room, a christmas stocking on the door, wrapping the phone chargers with small

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

dod assisted me with my laundry which was so appreciated

came back tired one day and ordered room service, everything was delicious

room service and food are excellent

breakfast excellent great choice. location couldn t be better

laundry closed 9n weekends

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room

laundry service

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

they used a laundry service so we were able to do laundry

in the morning was not impressed to have to step over laundry outside the room door

laundry service extremely expensive.

price that hotels charge for laundry services

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

to be noted, this hotel is not convenient for couples with very young kids, seniors or handicapped people

no laundry, no tooth paste,

desk staff, cold rooms, same breakfast every day for two weeks, frequent dirty & damp towels from laundry

this will be a bit concerning especially if you have bigger kids

great hotel for family with kids. room was very functional

day it was, we don’t normally set an alarm when we are away and so slept in one of the days for breakfast

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

some laundry was lost

communication between staff, had payed extra money for late check out, house keeping knocking on door saying

location. early check in that day. view from bar area.

toiletries, breakfast selections and didn t charge me for early check in

swimming pool was ok, but better at 7am

here a few times now always been excellent except last couple times felt staff in jocks bar could have done

pet mess bins well over filled

bed very comfy.food was great. spa and pool excellent.

were looking to find a room for two night, booked it one day in advance, when all other spa hotels were booked