big parking staff was nice and kind to help you

son didn't enjoy the kids pizza at dinner - small chicago town style

in kids room didn t work, some of the plug sockets were a little dodgy

never had breakfast hotel was great and lewis behind the bar was amazing

we wanted to order room service but it was 5 per person to get the food to the room

good range of facilities in house laundry

dodgy batch of laundry on our bed all clothes covered in fluff. rectified in morning.

of chemicals near laundry room, but that's actually reassuring

facilities for kids, balcony in room, view, everything.

the bed mattress was a little springy -pool and spa was very crowded with children and families

all staff were very pleasant and breakfast was amazing

freshly cooked and kids loved it

as we were there for a wedding at neighbouring hotel staff were fantastic even giving us early check in breakfast

but it was free parking and there was place so, all good

car parking. we were lucky. only 3 spaces.

for no reason poorly trained staff hygiene basic minimal, blood stain on laundry and underwear still leftover

very friendly staff, good parking, good venue

weak wifi signal

there was ample parking and good wifi

there was ample parking and good wifi

the welcome and laundry.

good facilities in kitchen; large fridge, microwave so could prepare a range of food

there were no staffed catering facilities, but a reasonably provisioned kitchen for guest use

no suitable wifi for my computer and it had a hatch through to the bar where they started playing loud music

the bar was amazing too, great prices and the pool table was also a good addition

clean, warm, comfortable rooms, and a really good bar / restaurant with delicious food.

wifi connection was very bad

great location plenty parking great bar and resteraunt

wifi, big screen smart tv,

bar staff and also reception staff were brilliant ,great customer service from all

wifi available throughout the hotel which was brilliant

hooks in the bathroom for towels, improved wifi for working, an amazing bath with an incredible view but no

no wifi in the room

there was no free wifi

wifi was a bit tricky

wifi password could have been marked more clearly - it is attached to the tv and the fridge in the

wifi connection on top floor is poor

the owner was very pleasant and welcoming bed was okay free wifi was good

comfy bed. quiet room. shared bathroom, free wifi and parking. lovely breakfast.

no signal unless hooked into the wifi which there is free access too

lots of free parking

wifi poor

the food was excellent room was spotless and pet friendly which was great

staff ,brilliant location for knockhill racing , great value ,nice bar / outside area for a drink , spotless

easy to find and good parking, lovely inside and out

the only thing missing was onsite self service laundry facilities

lack of laundry facilities

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

could have been something else but maybe the hotel staff could check this out and relocate the laundry room if

noisy droning from fans or laundry in my room

fingal is a great experience all round and breakfast is worth a mention to

breakfast was great and the close proximity of the tram is ideal to explore the city.

breakfast, so very disappointing

i highly recommend the brulee porridge with whiskey for breakfast

no spa or swimming pool

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

laundry to be picked up by houskeeping for 12 hours yet it was never picked up

room right next to laundry had to walk round laundry and staff to get into

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and

an industrial noise like a laundry or something similar

laundry facility was a bit crowded when i was using it

there are good laundry facilities and clear

dirty laundry was left in the corridor from fri morning and was still there sat morning.

was excellent and the shared use of the kitchen facilities and the onsite laundry was most appreciated

the instruction in the laundry room isn't very clear

comfortable room; supportive helpful staff; close to multiple public transport; great laundry facilities;

but were pleasantly surprised by the room and facilities, including secure bicycle storage and laundry facilities

there is paid laundry service available at premises and you could get an iron after gbp20 security deposit

card for using the laundry was not available for two days, and then the magnetic door broke to the laundry room

great laundry, where one load did all my clothes from the previous 10 days of travelling

the hotel wifi was a bit hit and miss and ee coverage inside is not good

beautiful building, lovely room. great bar restaurant area, nice staff and nice atmosphere.

my kids loved it and i did too

my kids loved it and i did too

the bar and drinks on offer are extensive, and very good

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

sudterrain room right in front of laundry packing area. a bit lacking in privacy

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

laundry service

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

wifi superfast

room service was exceptional and helpful

put cooked breakfast down for room service

wifi was not operational (despite alternative solution from staff) for streaming services so

forgot cups & cutlery on our room service

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

for stuff like laundry

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

issues at all, only thing would be if the bar would have stayed open slightly longer, but it wasn t an issue

room service was so quick as well

it would have been nice to have a laundry room to be able to wash clothes.

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

laundry service was efficient and reasonably priced

no laundry facility and valet laundry pricing is outrageous

it very noisey from 6am,laundry getting delivered right under our window

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

arrival, there was some old laundry left on the top shelf next to the safe

laundry service

and next to the cleaners laundry room

wifi connection was not that good

difficult to get them to connect and stay connected throughout the stay, this may be due to poor wifi connection

was terrible and very bad for ppl with kids or those not liking stairs

to a courtyard with a beautiful view to an inside bar area

room service was fantastic with delicious food

wifi - access to bedroom not adapted and very complicated with suitcase - no maintenance on bedroom

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

good breakfast

room service would be a plus, the phone in the room has a little light that will stay on the whole

need more selections for breakfast

room was very close to the laundry facilities which made our room and surrounding corridor very hot

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

full sized laundry

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

they do provide laundry service to a company in town, but you pay for each article

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

is no laundry room, although it may miswrite on booking

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

quick and excellent laundry service

breakfast was very expensive and kids portions were not available

as for breakfast, the kitchen opened at 8am for hot meal (omelettes, etc

+ size of the apartment (surely more than 40 m2) including a fully equipped kitchen, a giant coach, a living

location and had a kitchen large bathroom

i found the fresh laundry had a dirty footmark on it, and had a rip and when i reported it, we were moved to

additionally, the hotel does not offer laundry services, which was disappointing and inconvenient

no self laundry.

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

also the young lady that greeted us for breakfast on 1st june with a big smile was absolutely lovely

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

only issue we had which was out of the hotels control was the bar was closed due to staffing issues, however

room service took a fair bit of time to arrive and cost of stay is a little high compared to

towel rail did not work, so had damp towels to use, as we had opted to save energy by having no room service

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

the gym was excellent

wifi connectivity

wifi not easily connected.

laundry offer was very expensive.

no iron in room. have to go to a laundry room . basic for the price.

would have liked laundry machines

is great as it is very close to the royal mile but just far enough to be out of the fray; breakfast is delicious

the style is beautiful, the breakfast outstanding

laundry across the hallway

brand new, modern hotel with total room package, laundry and breakfast

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

there is also a free laundry service if needed which is handy if you need to wash your clothes

a little noisy - room must have been next to the laundry or kitchen area or something.

no laundry sunday.

room service food was diabolical

room service was excellent and breakfast in vip room great too

the meal we had in the printing press bar was fabulous and good value

no laundry, no tooth paste,

desk staff, cold rooms, same breakfast every day for two weeks, frequent dirty & damp towels from laundry

kids with no pride in their work, standing around talking

this will be a bit concerning especially if you have bigger kids

hotel, loved our room, kids loved it also spotless clean, 5 star, loved decor the security in the lifts, only

brought my dog with me and was absolutely shocked at 100 charge per night for having a pet

breakfast and the location were both superb

and super friendly staff, beautiful style and decoration everywhere (lobby, bedroom, bathroom, breakfast area)

time visiting and still yet to get a spa appointment despite numerous requests up to 6 weeks in

breakfast each morning was another highlight freshly prepared dishes presented elegantly in the

mini bar or room service so has to drink the bathroom water

room service stopped at 9

room was big, bed was so comfortable, the mini bar in the room was handy and topped up whilst we was out, the

excellent location, minutes from prince's street but nevertheless quiet. wifi was great.

my favorite was the nightcaps from their well stocked single malt bar in the lobby

the dirty martini bar is amazing and again the bartenders are exceptional crafting us some very nice cocktails

there could ve been more information on room service, as i don t recall seeing much about it

room service and food. very kind staff.

fantastic bar stayed in the rio room

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

you can do you laundry and the kitchens are really nice

we used the on-site laundry twice

was in an ideal location and with kitchen facilities and also laundry facilities it was great

besides being able to do the laundry and have your own breakfast at the hotel (might have been a bit hard to

bed, clear tv, kitchen amenities, close to transit, friendly staff, safe location, laundry on site, huge bathroom

room on lower ground floor, nest to office &laundry

was given a room which was in the basement, right next to the laundry room and staff room was right next door

we even had enough room to do our laundry right in the room

i was able to send out my laundry in the morning and have it back that evening

they used a laundry service so we were able to do laundry

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

dinner was very good and the free dinner for kids was a nice unexpected bonus

i kindly requested a late check out as my flight was not until 6pm and they accommodated this for me

the swimming pool was quiet and perfect for an afternoon with the kids

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

dod assisted me with my laundry which was so appreciated

excellent breakfast buffet. room very comfortable.

the room was a good size comfortable bed . free wifi the staff were friendly and helpful

food options was limited for the kids but think restrictions due to covid and feels was nice

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

however, the heated pool was relaxing and the area was quiet

room service was amazing. room beautiful .

basement pool was the hidden gem

broadband speed via wifi was slow.

in the morning was not impressed to have to step over laundry outside the room door

price that hotels charge for laundry services

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

laundry service extremely expensive.

especially the bar staff who gave us much advice & suggestions on what to do & sights to see

we enjoyed the location, the restaurant, bar and common spaces

breakfast fab dinner excellent

wifi very intermittent and very poor signal strength in our room no apparent heating in the shower

mins before anyone came to take any form of order from us we would have been quicker ordering room service to

great atmosphere in bar and lounge areas

some laundry was lost

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

the wifi was the pits!

we ordered room service (nice food) but it might have been nice to have some salt/pepper/condiments with it

the wifi internet is just bad

2) i had issues with collecting a laundry 3 times

laundry service is not good, small rooms, weak shower

express service on ironing a couple of shirts but it didn t happen - shirts delivered at normal laundry time

cost of having laundry done

couldn t figure out the shower - too many taps. weird! also in room 165 wifi is iffy.

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done

tables in bar awkward height compared to seating

breakfast was lovely

wifi was sometimes poor in the evenings

please order a whisky sour from the beautiful bar on your way to dinner, it is the best

as a result, the staff and kitchen were very busy

the welcome we received at a very early check in was superb

free wifi is also great

drinks in the gorgeous bar also offer a wide range and will not disappoint

we also had room service which was brilliant, didn't take long and food was yummy

for a 4 day stay, was stuck in a basement room next to the laundry in a stuffy and poorly ventilated room, was

it was surrounded by at least 30 big bags of laundry

wifi very slow , everything else great

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one

library and bar for relaxing in the evening, the decor in the first and second floor, the view from the room

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

it was convenient to use the guest laundry

wifi was good if you could find it

room service food was excellent and hot when served

only thing we'd add would be probably a restaurant/cooked breakfast and room service, but other than that we

overlooked yard where dirty laundry stored

dirty laundry left out in the rain in trolleys in the car park

however we were quite disappointed when a member of staff pushing a laundry trolley came along as the lift

our package included dressing robes which we repeatedly asked for and were told they were in the laundry and

it would have been nice to have laundry option at the hotel.

trolleys of laundry and other housekeeping items all piled up

are there no windows but also no visible ventilation, you have to walk beyond hallways of full laundry trolleys

the cleaners left a pile of dirty laundry outside our room, this had to be addressed a couple of times after

corridor area stacked with laundry

the room was on the ground floor but to get there we had to get past the laundry unload which was like an assault

we did a laundry service which was delayed based on when we handed clothes over.

laundry service was excellent

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

when coming out of it to find our room and it smelt bad - it was used to transport rubbish and laundry which

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

laundry facilities would be good for guests to do own laundry.

hoping that there was on site laundry

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

wifi was very poor, but we don't go on holiday to surf the net

the staff were fantastic and organised your laundry for you. walking distance to everything.

advertising,no bar no laundry

excellent wifi even in the basement triple room we had

the wifi wasn t stable

wifi wasn't working during the 3 days we were there and the breakfast was the same for all three

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

it says that there is laundry service, but it is very very expensive they make you pay per item

i placed some items for laundry but next day they return it without doing the request

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

also nobody answered for room service around 10 p

nothing much to comment here but it would be nice if a laundry bag was provided.

rooms, excellent location, fast wifi, staff is helpful and gladly recommended things for us

great wifi

wifi, bed linen, towels. lot's of stains on the carpet in the hallways, but clean room.

there was no free wifi and even when i tried to pay for the bt wifi, it would not work.

we did the laundry on the last night

amenities worked out well for an extended trip having a kitchenette and laundry on the ground floor

proximity to attractions, laundry facility

the apartment was very well equipped and the on-site laundry facilities were a wonderful bonus.

is perfect , nice staff , self laundry , gym and huge sitting area since you can sit in the restaurant for just

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

for an apartment the only thing missing was laundry facilities

unfortunately not even an on-site or very close laundry

excellent breakfast and friendly staff that remembered us each morning

com was clearly 2 adults and 2 kids - we needed 1 room with twin beds - ended up late at night getting a camp