hotel is at the foot of the road, it is noisy, but it has a wonderful garden and pool behind it, with a palapa

enjoy the pool in the afternoon was awesome, great backyard to play with the kids

enjoy the pool in the afternoon was awesome, great backyard to play with the kids

the bar and bar service was great

premises were very clean, as was the pool

breakfast was great, best chilaquiles ever

the pool was cold

i loved the breakfast, pool & sauna. also, the wonderful service!

breakfast was delicious

maybe more options for breakfast would be a good idea

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

experience - from the room to the staff to restaurant to the pool and spa - was absolute luxury

room service is terrible

gorgeous hotel with helpful staff, great included breakfast, and nice rooms.

epic pool vibes and mountain view

the staff were super helpful and genteel and the spa services are worth the money

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

there was a little swimming pool, but the water was very unclean and we could not take a dip

is a wonderful view of the mountain from the pool

the wifi also didn't work in the room

wifi worked great

wifi

i went on a bad few nights where there was no wifi, no water in my room and also very loud dogs fighting on the

wifi didn't work in the room

breakfast was good and offered a good variety

the beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel grounds

pool was nice

the breakfast didnt open until 9am which we thought was too late as we couldn't enjoy an early start of

wifi

is the standard throughout tepoztlan and not really a negative of the hotel, but wifi is not high speed

the bed was super comfortable! we also enjoyed the decor, shower, little pool, and gardens.

delightful terrace, a cozy nook for the pool and jacuzzi

walk to tepoztlan central; comfortable and spacious room with large balcony and sofa; good wifi; extremely

the pool was not clean

comfortable bed, open shower, speaker system to listen to your own music (even in the bathroom), wifi, tv with

pool is not open until 10, and the advice said that they have a bar in the pool, but that's not true

hotel parking on unpaved and raw areas at the back

pool was cold

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and

wifi is not good at all, there really is no wifi in the rooms, you have to be in the hotel lobby to

the highlight for us were the colourful garden and the heated pool

beautifully decorated house, soft beds, delicious and plentiful mexican breakfast, incredible attention to

property is in excellent condition it has a beautiful swimming pool and a beautiful garden great breakfast

the breakfast was amazing, with a first, cold course

every amenity/feature is top-of-the-line: bed, linens, towels; pool; magnificent breakfast: decor y comfort

pool closing time should be later

the pool looked amazing (although we did not enter), and the massage was also excellent

the wifi service only works in certain areas of the hotel not the rooms

parking is also a pain

only the pool was not warm as indicated. it was very cold.

the parking on-site was also nice

pool too cold to get in, tiny bathroom, no terrace

the pool, the room, & the staff were nice.

on-site parking was a plus

nice pool area and gardens

pool, gardening, breakfast and staff.

pool, gardening, breakfast and staff.

was delicious, great service from mauricio every day at breakfast

the pool and jacuzzi were amazing and all the lounge chairs were so comfy

the bar hot tub was really nice and the breakfast was amazing

room 8 was too noisy - it is directly next to the kitchen and laundry, and the staff sit underneath the terrace

breakfast buffet with everyhting you can imagine, perfect location and the room was really nice

the bar is even super super beautiful

hotel , garden and pool and delightful view

the spa bath worked well but there was no hot water in the shower

wifi is bad but that is everywhere in tepoz.

is very near to the center and the mountain, the pool is clear and the food is good.

room had mould the rooms were cleaner at the weekend but during the week cleanliness dropped the pool was cold

the view from the room, the room itself, everything. even wifi was great.

everything very clean and good quality (bed, pillows, etc) wifi worked well, owner sergio was friendly and

the wifi was good and the staff were friendly

close to town center -- beautiful view from the room -- place to hang clothes and towel -- strong wifi connection

clean, have everything you need, bed is comfortable, there is hot water in a shower and fast wifi, stuff is

so get quite warm

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

excellent breakfast

ndows don't have screens so preferred keeping them closed due to bugs), breakfast takes ages to

second unpleasant detail, pool was very cold, no services to have a snack, dinner as the kitchen was close,

is beautifully designed, the food is delicious and healthy, and the views looking out onto the pool or the

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

the pool was so cold

low wifi signal kind of expensive

it has a restaurant, a pool, a small gym, bar and one shared living room

it has a restaurant, a pool, a small gym, bar and one shared living room

great pool

the pool had a lot of dust but it was due to a the windy time in

pool not heated

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

my bedroom didn t have wifi or a door for the bathroom.

nice garden and pool, friendly and helpful staff

sorry we did not have breakfast. we left earlier

room was next to the laundry room so there was a lot of talking from the staff and walking back and forth in

the views, the spa and meditation rooms, the pool areas, the rooms

wifi is slow.

wifi was really spotty and limited cell coverage.

wifi connection in rooms, though it did help with switching off.

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

they can organise local laundry service

parking was tight on leaving early in the morning.

also the laundry was

the hotel offered self service laundry which was a very nice surprise for us.

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

pool, service.

gym facilities are very outdated, small and some machines were not working properly

restaurant was quite slow, the hotel was full of young families with screaming babies and spoiled kids, the gym

room service was really bad

staff, room, wifi were all great

pool and spaces

families let their kids jump and dive, play ball and take over one pool completely

parking spaces are difficult to access.

building has charm, the rooms are spacious, not too far from pools and garden restaurant

a property for whole family, one pool is great for toddlers witha a minimum depth and tempeted

loved the gardens and the second pool because the water was at a good temperature even though we went during

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

no wifi

water in outdoor pool is too hot

cold pool

very clean and pretty hotel! loved the pool and garden area

the wifi was good, but some days it would disconnect and you'd have to re-enter the

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

the restaurant is excellent; nice staff very hot weather so the pool is great

beds were very comfortable, the restaurant attached to the hotel was delicious, and the pool area was great

com i could not get a room next to the pool on the second building away from the road

forgot my wallet by the pool and the staff returned it to me an hour later without anything missing from it

the inner gardens and swimming pool are great. the breakfast was really good.

the pool, garden, clean, the bed, clerks and attendants.

pool was nice and the lawn was very beautiful

they offered us the spa to change as they did not have the room ready