there was also a laundry room should you need clean towels

were thick and plentiful ( as we were told we could help ourselves to extra towels from the laundry room)

the linen and laundry was at least clean but that's about it

i had to take our wet towels to the laundry room myself

had to take own towels to laundry and get fresh ones,to say least dodgy activity out back of guest house and

i got out of bed and it was the laundry being with taken away or delivered

green towel laundry policy, explained by notice was not followed by staff

distance out of town . messed up our laundry and taxi

no same day laundry on a saturday

rooms are huge, gym is excellent and has high quality equipment

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

cept spa) - spacious room - tv channels - early check in and late check out

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check

location, room, bedding (huge bed) wifi, tv, access etc. all all you would expect from rb.

room service worked well for us

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

gym was a little bit small but i didn t expect to much anyway from an hotel gym

comfortable beds and pillows gorgeous shower gels well stocked mini bar lovely christmas atmosphere x later

24/7 bar ud83dude03 and the friendly staff bar staff excellent ud83dude03

rooms are spacious & comfortable and breakfast room service is plentiful

maybe a kids menu would be a welcome addition

critically, full room service was available until late, which is always a comfort when travelling for work

in a town house suite as a 40th treat without the kids

there was no room service menu

the laundry service was very expensive.

food in restaurant also excellent, lovely dining room, bar great place to sit and chill out

everyday when there and the pool and facilities are big, clean, and the highlight for our young kids

everything on site if needed bar restaurant and room service is available also made use of the swimming pool

really greatful for the late check out, too

extremely accommodating with late night room service and great

box of chocolates that tasted like they d been in the store cupboard for 4 years and the rose petals i paid

i also requested petals and chocolates on the bed via email however this was not acknowledged

lots of access to room service even until late on in the night

were really accommodating and friendly hotel was very clean room service was great room with the mersey side

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

we had an adjoining room which was great with the kids

the guys at the reception, the guys from the restaurant, waiters and bar were cordial and excellent in their

excellent reception danielle especially good with early check in no problem and helpful local information

are excellent, large room, well-furnished, comfortable bed, modern bathroom, tv and good wifi

had a drink in terrace bar 20 for two drinks is a bit expensive

also the tv in the bar area where watched the football world cup was really small they should upgrade the

24/7 room service is also a good added bonus and offers various options at a very good value for those

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

no laundry facilities. needs more hooks in the rooms to hang towels etc!

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

couldn't access the free wifi (tried to on more than one device and still couldn't )

wifi unobtainable

staff , lovely clean room ,lovely bar area and great snacks

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

no entertainment facilities (gym, swimming pools, kids playroom, etc.

the place was chaotic with limited staff, ie the guy behind the bar running through to kitchen to help the cook

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

the staff entering the laundry cupboard in the early hours

can walk everywhere many option on places to eat around close to train station has complimentary laundry

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

the guest laundry machines were woefully disfunctional

rooms were clean and fresh laundry every day

great laundry round the corner

breakfast was very fresh and loved the free room service to our suite

beautiful bar area with some amazing drink and a great atmosphere

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices

the beatles theme tesco express right next door close to bus and train station kettle laundry close

we mentioned before hand it was our anniversary and we arrived to rose petal, cookies, a hand written card and

there wasn't any wifi that i could find and no sockets by the bed

great value for money. clean room, great breakfast opinions and staff were really friendly.

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

could not order any gluten free room service as they don t cater for this

great area, nice clean little gym

breakfast had to wait for some items to be replenished

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and

breakfast ordering a bit hit and miss on both mornings, but got there in the end.

paying for swimming pool

hotel is not for kids and if you travel as a family- not a place for you

gym was good but small towels would be very good to have and a bin to throw away the sanitary wipes

charge to use pool ( 30)

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

wifi good

is fantastic, the decor is nice inside and out, even the bar is relatively cheap compared to much more inferior

we were given an early check in which was very welcome

availability of late check out, spacious room, very safe area, taxi availability.

nice cooked breakfast good location to shops great bar polite staff

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

on arrival early check in paid for, receptionist not very welcoming

no room service after 9pm

and it was like a building site in the entrance and no bar or restaurant open so no breakfast or room service

cooking or laundry facilities

great location, very clean, good facilities, good free wifi.

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

poor wifi. single glazed windows.

towels, hair dryer, wifi, etc

floors in room, corridor and laundry room next to our room

great for a walk around albert dock and for the town itself breakfast really nice plenty of

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

breakfast

rated down as there was some sort of laundry crisis so we only had one bath towel between us

no free wifi, hard to believe they charge stupid rates for it to

didn t like the 5 tray charge for the room service

we didn't use the gym but it looks quite well equipped

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

large comfy bed great early check in

i liked room service

beds were comfortable, pool was small but the kids enjoyed it

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more

were superb and very helpful ideal location for our trip, and thanks to rachel for an early check

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

wifi didn't work. the constant buzzing noise we could hear in our room

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

is a hotel pet friendly our kitty cat loved it and so us

a petal in the wardrobe from people before and bit of dust round the room

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

great location swimming pool brillant for the kids

tried to order food through room service

room service dinner was un eddble

one centre and albert dock it was so near everything with minimal noise i couldn t fault it my kids loved it

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

moved rooms and still no mattress protector- issue with laundry apparently

good breakfast very good hotel location room clean wifi working well friendly and helpful

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

kids in hotel playing knocking games.

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

coming here plus at time brings my family as well the kids love the staff so nice to

it's annoying that it's listed if you look up ev chargers in the albert dock area and it has never worked

love going with having kids with a disability even one are ok with them

the fact that you could make food for kids rather than eating out all day

very good communication from the hosts and kids enjoyed the stay

for kids or family’s as local bars beside it and people were drunk shouting all night

i booked an apartment but the wifi wasn t working so i was moved to the hotel.

the fact that you could make food for kids rather than eating out all day

not enough toilet paper(2rolls) for a family. wifi wouldn't connect

bonus point for the location and the gym

lobby area nice comfortable bar food fab and staff very

they provide free water bottles, ironing machine, and gym.

wifi was appalling and hardly any signal

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

room service and 24 hour reception

breakfast was plentiful, eat as much as you want from the wide choice of food

it was a lovely quiet hotel, used the mini gym on site which is fine for a weekend

no laundry on the weekend.

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

kids ate free

connect phone to tv,wifi was not great, noisy could here everything outside from early morning from single pane

of getting laundry done was highway robbery

the bar feels expensive. would have used it more if we felt the drinks were priced better.

the front desk clerk was very helpful with a late check out, very accommodating

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good

to the company , myself and my daughter weren t very well and the lady in reception let us do a late check

stay, only dropped one rating for comfort as kids took over king size bed so husband had to sleep on sofa bed

allowed early check in and great location

would be really useful if you could supply a tea towel for the mini kitchen

loved the staff very friendly and helpful. room was great mini kitchen was great

good wifi and air con

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and

we found the sofa bed a bit uncomfortable as our kids are older and asked if they could put a duvet on top to

was fantastic, great breakfast, lovely bar area

don't like self service breakfast so next time i would use room service

room service was top notch ud83dudc4c

the room has a little kitchen the building has laundry and gym!

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

even a laundry room is available too

great having laundry facilities

) but provided well-appointed apartments with service facilities - like a laundry room - in the block

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

it is a pet friendly hotel and he was checked in properly, nevertheless, they questioned me continuously

not ideal as i'm 6ft2 ud83eudd23ud83eudd23ud83eudd23 and everything was card including pool table

no room service which would of been a bonus for us to order for a snack on arrival and before bed

you only got 2x 20mins sessions of free wifi.

wifi good, laundry

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

a dreadful noise was coming from the kitchen or laundry at

location and early check in

there are no in-house laundry facilities.

t get laundry done because it was the weekend supposedly

the breakfast was so delicious and well presented

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before

breakfast hot food is always a little cold.

shortage of kitchen staff

early check in. staff were so professional and accommodating.

throughout the stay the staff were attentive advised about a late check out

room is lovely and the breakfast is very good value

modern ,immaculate bedroom,bathroom,and views ( we were on the sixth floor), to michael in the bar welcoming us

our laundry for a very small fee

the coffee could be better; the wifi was a bit slow late in the evening;

was on the last floor, so consequently: the wifi could not be used as the signal was too weak, and the water

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and

location, nice comfortable bed, big room, good room service

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

being next to the laundry room

we didn't have wifi in our room (presumably because it was in the basement)

next door kept door permanently open and their kids just screamed and played in corridor from

wifi kept disconnecting

spa was fab despite the pool undergoing essential maintenance we still got to use the other

the room i tried to book a massage for my other half but was fully booked then tried to book the pool and

fridge is always a nice to have in a room of this standard, no room service menus were available due to covid

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

spacious room, clean bright and, huge bed and good to have a tv you can screen share you apps such

i had to go down just to ask wifi password

we travelled with our 3 kids and being liverpool fans they loved looking at all the photos

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and

water in the rooms, wifi was weak, impossible to get a taxi reservation for pick up from this location, i nearly

the bar shuts at 11pm, even for residents of the hotel