i was told i wasn t able to use the laundry area

pool is very nice so close to six flags

they wouldn't allow early check in for any reason and they weren't full

comfortable room, all items worked (didn't try wifi) for half the price of the holiday inn just up the street

halls and lobby stink like thick smoke, wifi doesnt work in thr rooms at all

the laundry sheets,towels on the floor in the halls is not acceptable for $---- a night

they have an area with arcade like games and a pool, great entertainment for the kids

the pool bar area is amazing this hotel made our night magical

hotel and great for kids

the free shuttle service was perfect timing throughout the entire day, which saved us $25 in parking

are excellent, it would be better if the laundry room would upgrade with new washer and dryer

hotel did not have guest laundry either

and the laundry was for a charge - $4 is not a huge sum, and reception is ready to split your bills to

i love that it s a pet friendly stay, too

the spa is a little small but we made do.

throughout the night there were employees going in and out of the laundry room and pantry with cleaning supplies

nice linens, housekeeping service was done automatically unlike some where you must ask for it, breakfast very

parking is tight, but something they can t control

loved the location of my room, first floor, by the door, pet area right across the parking lot

also put all people with pets in a separate area

was not a laundry facility on property

no laundry services and there was no bacon for

no guest laundry.

breakfast was great

the pillows we're great! the breakfast was excellent!

the room, dining area and pool area were all kept clean

i enjoyed have the extra space and so did the kids

breakfast and dinner, whirlpool, free parking

i traveled with kids and we left something in the lobby

we have stayed here several times and it has always had a lot of kids running around

that my pillows had a lot of black hair all over them as if someone had a fresh hair cut,but the laundry office

pool water needed warmed up at night

handicapped room had a kitchen

best breakfast of any hotel we have been to.

kids running in the hall well past midnight

hall carpet dirty, dirty laundry in hall and breakfast is poor quality.

no laundry facilities on site

no laundry facilities.

no laundry facilities on-site.

since our room was just down the hall from the laundry, housekeeping staff was observed setting towels on the

there were not enough towels in the room, no extra blankets, no laundry bags

we loved that they have an onsite guest laundry as we had been travelling for awhile and were running low on

our bedroom was really close to the laundry facility and we could hear some noise in the morning

rooms were spacious, the beds were comfortable, the self-service laundry, and the staff were very friendly and

i didn't get a chance to use the pool, but i did use the gym and the laundry room at which both were more than

the air conditioner leaked constantly and in the morning my entire laundry bag was sopping wet because i had

so the pool was closed

pool was not heated.

the kids had a great time in the pool

breakfast was amazing

were no bath towels in the room and i had to wait a couple hours to get some from the laundry

great value ,very good location, place was busy but decent travelers was pretty quiet and had laundry facility

laundry is $3

washer and dryers broken and had to walk to other buolding to do laundry

and the assistant gm chuck works so hard to keep up the appearance in the parking lot and actually came to my

no laundry service available

onsite laundry

was right by elevator, and the noise from people, families and especially kids talking and yelling while waiting

the breakfast was good but could be better. the kids was disappointed that there was no waffles

parking was a bit ridiculous, the parking lot didn t make much sense and there wasn t much of a

the laundry wasn t working but i don t use that anyway

also really appreciated having a guest laundry - very useful

no dirty laundry bag to take our dirty clothes home in

com site i thought i was booking a room with a spa tub only to find it was a traditional room, so i was a bit

the gym is well equipped and not too crowded

no laundry facilities on site

did not like that there was not a guest laundry facility

no laundry bags in room

one of best breakfast's, but everything room, location and service all excellent.

the staff and everyone was so nice and every sweet the room was nice it was clean free wifi the pool

do not have a very good laundry room

laundry room on-site, small workout room

laundry machine was broken

friendly staff attentive to our requests. laundry room. basket ball spot

not much of a laundry room.

parking lot is a construction jobsite

clean, quiet, pleasant staff, well lit parking, convenient.

clean, updated, plenty of space, excellent breakfast, coffee available all day, kids loved the pool

the breakfast was also exceptional

breakfast was great

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

when we returned in the evening there were no parking spaces left in the lot, they quickly gave us a key to

the pool was way too small.

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

pool was very small and water was very cold.

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

easy parking

loved the hydration stations, the beautiful gym, laundry machines and vibrant bar area

the in house bar is also a nice addition that we enjoy

free parking, eatery on site

laundry facilities on site

no laundry facilities on-site. no refrigerators or microwaves in rooms.

no laundry facilities 2

i wish it would of had on site laundry facilities

no free breakfast. no laundry facilities.

pool, fitness room was closed

didn't eat breakfast. location was great because of proximity to stores and restaurants

pool was closed, which is not fun for kids

strong chlorine smell in pool area

aeasy to find and get a space in the parking lot

my kids love the pool, it was nice and

room, indoor pool, decent fee for pets and room placement close to pet outdoor area

my older kids had a blast in the pool with my husband while i put the little one to bed

the pool was open and breakfast was nice for the kids

the staff friendly and breakfast was full of foods and the cook was delghtful

the pool was clean and felt very safe

pool is so small and it was freezing

the pool was shut down

the pool area was closed, but not a big deal as it wasn't the purpose of our trip.

was too small, pool was closed, one elevator was down; it took forever to get up to and down from our room (we

being able to do laundry.

room is very nice, comfy bed and very clean however i hardly found the kitchen falicities in the room ( only 1

kitchenette in the room is a bonus

only complaint is that they allowed pets and the night one dog started barking, which triggered other dogs

the full kitchen in the room, as well as the staff and breakfast in the morning.

you need new laundry service they're not doing a good job at all sheets should smell fresh

pool was nice for kids

the pool is big and nice and clean. the room is spacious and clean.

the staff was amazing. i always love free parking and it was pretty quiet.

parking was close to entrance and easy to access

the front staff was busy inside the laundry area behind the front desk area and was pleasant when she helped

15pm a young gentleman went to the laundry room and said he could not help because he was not front desk

the gym, the laundry facilities, the area is safe and the rooms are clean

quiet and wonderful selection of breakfast foods

clean, friendly, pool, breakfast

was perfect, the workout room was amazing and the pool and courtyard area was very impersssive

that with the room stay that breakfast was included and it wasn't well when traveling with three kids that was

kids running the halls late at night, jumping on beds above, and slamming hall doors

of the bistro/ bar were a little inconvenient

and when we got to the room it was trash on the floor and a kids toy from whoever previously stayed there

pool was great, especially for younger kids

i do not consider this property pet friendly when they charge a 100.00 fee.

the hotels share the amenities, a pool, a fitness center, the parking lot, etc

room was exceptionally clean and the kitchen was fully stocked

the late breakfast time was a bonus because i am not an early riser

new, clean accommodation with great breakfast and laundry available for guests.

clean and good location, nice lobby area. breakfast was fine.

breakfast was alright compared to other hotels of its caliber i

new, clean accommodation with great breakfast and laundry available for guests.

the breakfast buffet was poor for the quality of the hotel.

clean, comfortable, convenient with laundry facilities

breakfast

cleanliness, comfortable quiet, breakfast had more options than normal facilities and location.

the room we chose was a very comfortable room with the kitchen area/ lounge area

is hotel is a great location to top golf and the factory venue

we were able to do our laundry while we swam in the pool area

we came in late on a saturday night and the bar area was still open where we could get a late night drink

poolside loungers were broke, old and worn down. need to be replaced

my only compliant is the restaurant and bar were closed at 8:00pm on a friday night

free and convenient parking

*breakfast was not included in the price of the room. *on-site laundry facilities were limited.

called down to ask for a laundry bag and agreed to hold, and eventually, i gave up

lot was a mess, guest laundry was a need and all machines were broken, no breakfast options on sunday-monday

the pool was under construction so my kids could not swim and there was no breakfast

of parking, the room was very roomy and clean, bathroom was big, great size, beds very comfortable

not enough covers but that might me away to save laundry

we did not use the facilities, except the laundry room which was convenient and met our needs

didn't like the parking lot at all

wifi access was unreliable. wasn't able to use it for most of the 4 days there.

elevator parking breakfast

housekeeping did not offer to come to our room once and we cleaned and took our our own trash and laundry and

however laundry is a necessity for travelers i believe they should implement laundry in the hotel to

a heavy rainstorm and needed to get off the road, but found it hard to park our vehicle(s) in most hotel parking

love that it s pet friendly with my husband s & i service dog

it was all as expected, the pool was clean, the room service was great, and it's very reasonably priced in

accommodating & helpful; facility was clean, modern & organized (room, breakfast area, workout/laundry area,

i didn't like the cost of doing laundry.

also the laundry room is nice and clean, only few steps from our room

the wi-fi was not working very well, the laundry was out of service.

laundry was 24 hours, the staff was nice and so was the pool.

we did laundry at the hotel and found the dryer not in operatiin.

really like the laundry facility; staff are really nice and helpful

there were no laundry facilities at this hotel, which would have been nice for a 6-day stay.

my room was next to the ice machine laundry area and people were getting ice at 3am so that woke me

laundry was stolen. i was charged for checking in early.

wanted a pool, free breakfast and free parking

great place to stay with kids

wanted a pool, free breakfast and free parking

clean place good breakfast buffet great location good parking room was very nice up to date staff were all so

the half kitchen in the suite was so helpful as well

bags of laundry day in the hallways for a couple of days. dirty dishes in the halls for days.

everything was cleaned, comfortable, awesome pool

great hotel, staff, and the airport shuttle service was wonderful!

very clean! room service was great!

have been nice to have a menu for the room service and information about other restaurants in town, but that's

only 2 of the 8 laundry machines were working

room was huge and included a full kitchen and high ceilings

breakfast was wonderful, hot and plenty!

i wasn't going to use it, the hot tub and the pool were both out of order which upset the lady in front of me

pets allowed in rooms and the breakfast was not the best.

of cleaning staff, daily towels were hard to get, and laundry machined were not repaired timely

breakfast had plenty of variety. plenty of vending machines in the building. on-site laundry.

it has an indoor pool, i also like that it has the cheapest laundry services i've ever seen.

room was dirty. no mail service. no change for laundry.

pool work out area and laundry

we made breakfast in our little kitchen and enjoyed waking up in the morning at our leisure.

the breakfast included many options fresh bananas and oranges, and the coffee was delicious

the room wasn't cleaned well, and i didn't realize it was pet friendly til i checked the pull out couch, and

great location and wonderful breakfast choice

breakfast was hot and good, very good night sleep

i walked through piles of laundry thrown outside of rooms being cleaned just to get to my room

wish that you would remember rewards number because wifi was a problem.

i liked the kitchen space in the suite.

pool was open, with 1-hour reservation times, which was important since i was staying with two kids

there were bridal showers they do not control the people they woke my kids up very unhappy

the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

many kids at hotel

my kids are the pickiest eaters and there was something for everyone

great staff and gym

the cocktail hour, the pool area, convenience of the parking.

parking is a bit tight

would suggest offering instructions on how to use free wifi along with the access code (we had the code but

property had free parking

small pool and a little over priced

clean, spacious, well lit parking lot

no laundry

pool was closed,the laundry machines were inoperable

laundry facility out of order

it was definitely worth the extra $ to have breakfast included

the slow wifi.

staff at this hotel is amazing they went above and beyond when i had a mishap with my laundry

price, wifi

easy to find, excellent breakfast, comfy,beds are huge!!

property was outdated. too many people wondering around and hanging in the parking lot.

safety, cleanliness, friendly, breakfast.

ice machine and laundry facilities on our floor(the first floor) were out of order

the pool, hot tub, and laundry room were closed

i like that it had a bar a restaurant to eat a pool table and a swimming pool

staff was great. nice bar and good breakfast.

when looking they said there was a breakfast bar but there was not

only convenience was a kitchen.

people working on cars in the parking lot

i selected a pet friendly hotel but there was no options to mention that i had a pet online and no information

so the pics online are antiquated, no breakfast (as advertised), lits of trash on walkways and in parking lots

there were not kitchen cookware

was a little disappointed they didn't have a laundry room

laundry facility

the bed was comfortable and the room service was good.

when we stayed the whole floor was full of kids on a trip who was pretty loud ...

location convenient to the airport with a shuttle

location, cleaning staff responsive to my request for soap and clean linen very good wifi

pet fee.

the hotel offer free parking and breakfast.i had a quiet room away from the elevator.

kitchen area so if you wanted to not have to eat out daily you can cook in your room

there were nightly beer cans left in the parking lot

they told us we were responsible for taking our bed sheets and towels down to the laundry and picking up more

someone stole my laundry and they said the cameras don t work

dirtiness of the outside and inside especially the laundry area the tube and the closet doors on the

anywhere,easy on/off highway,local restaurants near by,clean room, linens always smell fresh laundry,nice court

couldn t get clean sheets because staff said the laundry room was locked and there was no access to a key

emilio got a good laugh since we went to the wrong laundry room ( employee ) and he showed us the way to the

by far, my most favorite thing about this hotel is the laundry room on the first floor.

until laundry day to swap out towels, youll have to wash them yourself

availability of kitchen use.

parking made my weekend errands quick and simple together

laundry facility washers had hair/detergent build-up and only used powder, which was not available

machine & laundry were broke the first night

free hot breakfast and on-site laundry.

easy check in, late check out

our flight got switched and i called to see if we could get a early check in

room service was expensive

we took our son to the pool, it has a sauna and a very nice sitting area

pool available, mostly kids

i know kids are kids and being at a hotel is exciting, when we booked this room we should have been told

was a bar outside the hotel but basically below our room

early check in and the concierge lounge was convenient for snacks and breakfast.

hotel was full of kids there for a soccer tournament

no bar open until after 3:00pm elevators really slow

and pet friendly

we loved the outside patio and the pool courtyard!

no change was available for the coin-operated laundry, making it useless

request new linen and was denied that until after midnight when i was told to meet someone at the laundry room

there was no breakfast, pool, or hot tub and no laundry soap for the washing machines

bed had bug in it plus the laundry on the bed was not clean the hotel towels in the room where not all the way

property was disgusting, laundry room and ice machine were disgusting

all of the staff were friendly and helpful, even helping us to access laundry facilities when the ones there

dirty laundry was piled in the hall

then no clean towels when we went and ask front desk the response was no we have to do laundry

they also had a laundry room which was so convenient

when i called for more towels i was told they were being clean with laundry and would brought up but never

whoever is doing the laundry needs to wear a hairnet or something

one of the best rooms i've stayed in wish all rooms had a kitchen

i like the pool area for the kids , and the morning breakfast

breakfast was very packed so they could have stocked more before it ran out.

to many kids roaming the halls

needed to do laundry and didn t have cash

kids loved the pool and i utilized the gym

they loved the pool

the beautiful patio with fire pit, kids loved the pool, and the staff was great!

it had a great breakfast

cleanliness laundry early check in

large group of kids but the hotel managed the noise well

the kids wished it had a swimming pool.

breakfast bar and how it's set up.

i would have appreciated if breakfast was provided.

the time i stayed there the laundry was out of order but since then they've fixed it

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had

only wanted to sleep, shower, wash some laundry

moved us into another room and it was not cleaned dirty laundry and towels and the tub was filthy

cleanliness and laundry services

clean room, microwave and frig, laundry for guest, good breakfast

laundry facility needed improvement

the washer in the laundry room wasn't working

the contractors staying there took up all the decent parking.

the snowfall was removed from sidewalks and parking lot very quickly

laundry room was two washers and two dryers, one of each didn t work

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

free laundry if you have a room

free laundry

the bed was so comfy and the kitchen was set up so nice with everything you need.

laundry room wasn't good at all

the room was great. the gym was good.

not enough handicap parking up front. i am disabled, and i had a park close to the back.

nice breakfast

pool was disappointing- not that clean and water cold and atmosphere around pool was depressing

i went out and came back that night to the parking lot filled with police cars

the wall there were cigarettes burns in the kitchen and the kitchen door was all busted in at the pool every

nice spacious room with full kitchen

pool area looked nice and was crowded

nice size room with kitchen

cleanliness and comfortable. pool and hot tub were a plus!

cleanliness and well lighted parking.

parking

not their fault....but will be glad when bar reopens

could add a breakfast bar rather than restaurant only.

that no laundry was done the night before so there was no clean towels

the tv or wifi worked

pets are allowed so we heard dogs barking several times at night

breakfast room etc very nice.

parking

the rooms were small given the price and the fitness center was also small with few amenities given the

room service was a little expensive

breakfast was wonderful and hot! glad we ordered room service

decided to sleep in, she was very curt in telling me that for the sitting, inhad to sit in the bar section of

live music in the lobby bar area; room service quality; massage therspy

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

loved the shuttle service to and from the

only negative aspect of my visit concerned parking

shuttle and valet parking was great

did not have valet parking running

everything was great, except the laundry is more expensive than most places.

we tried calling laundry and the front desk multiple times with no answer

laundry sucks

was a constant smell wafting from the laundry room

room was clean. standard breakfast items which was satisfying for a hotel. minimum noise level

from the time we pulled into the parking lot and walked in

bed was amazing, full breakfast!

the only complaint was no parking in the lot available when we returned last night.

was amazing and breakfast was very good loved the pancake maker staff had the room set up for me with flowers

cute and modern, great free breakfast, rooms so nice and clean, staff was very nice

no guest laundry onsite

the unique theme. great location. onsite restaurants. great gym.

there was no room service or place to order food nearby at night

pet friendly, free breakfast. parking, great safe location

when arrived, had to call room service to reclean bathroom.

good breakfast, close to highway, friendly staff, she came up to give me a diff room because the

safe area, clean rooms and pretty great breakfast options

clean room, friendly staff, convenient shuttle service and good breakfast!

the pool and hot tub were nice extras, and

the staff, the breakfast, the room size.

really loud karaoke in the one lounge and the other bar had 2 standup tables

night food options limited to asian restaurant; i would have liked a bar open and bar food open later

no room service

extremely quiet, no pets, kids or freeway noises

hotel was well laid out from parking lot entry to check-in and access to hotel elevators

love the laundry facility

proximity to old town st charles, breakfast was wonderful

was not good with having kids with us

not the hotels' fault that we where put in a room across from a family of young kids running up and down the

was packed, rules not enforced, kids playing with life preservers and ropes in the water, running/screaming

don't know if our room was next to some pipes or the laundry room but there was a small annoying knocking noise

when i went to do laundry i wanted to use money it wouldn't let me.

free breakfast and proximity to airport

other poeples kids lol

looking in we saw there were two adults in the pool and about 30 kids

price, location, we were on first floor, free laundry, full size kitchen, free internet

1. the staff was very good. 2. free laundry was great. 3. location excellent.

the parking lot was packed need a bigger lot

liked the size of the room and if i was staying for longer the full kitchen would have been nice to have

price, location, we were on first floor, free laundry, full size kitchen, free internet

on-site laundry facility was a nice add however a little pricey: $2

laundry room was out of order

you have to buy a parking pass that s ridiculous and you don t offer coffee in the lobby also no continental

parking sucked, i came back at midnight there was only one spot at the back of the lot i did not

friendly staff and early check in

the washer and dryer were not in a laundry room, just in the hallway

for the casino and convention center were excellent

swimming pool area was attractive and the kids loved being able to swim

parking lot ability to walk to a restaurant

staff are great. clean comfortable beds kids love the indoor pool.

laundry was next to my room and seemed to be running all night

staff-;particularly anton (no w) was the best part of our experience ud83dude00 ud83eudd29 hot breakfast, very

was a large group of drunk adults and unruly kids in the lobby that made it impossible to relax outside of my

excellent breakfast buffett

was a large group of drunk adults and unruly kids in the lobby that made it impossible to relax outside of my

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

nespresso coffee maker on each floor and laundry machines no charge

parking is convenient and right across the street, though i don't know how it might be while school

gym space is only okay, actually a bit subpar if you ask me

free parking on weekends

three people waiting before we were able to get someone because the gentleman working was folding laundry,

we felt like we were sleeping on wet laundry

needed to do laundry and the staff was very helpful

they have laundry facilities, room is very clean, updated, and comfortable

i didn't see a dirty laundry sack hanging up to use

laundry available

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

no bag for dirty laundry.

was extremely loud when flushed (it was also very low which didn't bother me or the kids but could be bothersome

really like that there is a laundry room on site for guests to use.

there s a nice gym and laundry

location , laundry,

liked they had indoor and outdoor pool,gym and laundry

good gym and swimming pool facilities and evening snacks and drinks in the lobby, laundry facilities good and

parking is free

charged $50 for our dog to stay although website didn't inform us of a pet fee.

didn't like that they charged me fifty dollars for my pet

stayed here with my pet(dog) when i had no where else to go

were under new management, so they didn t have no breakfast, gym was not open and the pool was

save some laundry cost

were in a room right next to the laundry service

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

laundry facilities

there was also a live bird in the laundry room

sorry breakfast

the bed was very comfortable and i loved the view of the pool from my room

nice pool area for kids

needs to fix pools

one per person they said and the breakfast was cold and old and not good at all

fact that laundry dispensers were empty and it said no refund but tell you it was empty

the onsite laundry is way overpriced and the machines steal your money and guess what, they would lift a

they don't have things they advertise in the room like a microwave, mini fridge, working tv, or laundry

my blankets head pet hair on them

they accommodated my early check in.