it was supposed to be a non smoking room but it smelled like cigarettes

hard to get into the parking lot the first try. then ok on all the other days.

smelled clean no shady people in parking felt safe from robbers

the lay out and flow of the parking lot. some of this comes from construction close by.

parking is really tight

no breakfast

plenty of parking

to make matters worse, there was no handicap parking available anywhere near my room

also, very slow wifi and at check-in the manager looking thru several old saved, paper room-key envelopes

to much going on in the parking lot

i wished there was a quest laundry

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

pool was not filledbut maybe weather related.

wifi was weak

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

no wifi very little or any breakfast.

parking could be better.

the mattress gave me a wonderful experience! parking for my semi!

excellent customer service. room service was provided daily. this is all that i was looking for.

we had to get a laundry person to assist us

the room carpet smelled of pet hair next to the bed.

beds were comfortable breakfast choices were very well above average for your typical hotel fare

the breakfast was delicious.

had a great outdoor pool and room was very comfortable.

i wish they had laundry services at the hotel.

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

was near lots of noisy areas such as the laundry room

was above great for money g r eat the problem i had was we use inns and suites for there indoor pools the

but the breakfast was 5 star

breakfast, bed, how nice the bathroom and soaps were, the staff where really kind, and it made a

not very good parking had to park in the back just felt kinda scary for a female alone

the laundry room could be a little bit cleaner but i am not complaining

put me next to equipment room and across from laundry when hotel was not

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

they need a laundry room for every floor

small parking spots

great location. breakfast was wonderful.

great amenities included at the hotel , free full breakfast bar plus free happy hour

the room service food was just okay. the service was amazing, though.

the breakfast buffet was amazing

the bar scene was great & active the staff was very, very good

paying for laundry

loved the breakfast and it was good that they had laundry facilities

laundry facilities

friendly, clean, spacious, good breakfast

the breakfast was amazing and the dining area was clean

didn t have any plastic laundry bags

the bar and little cafe were closed, which isna ? ? t their fault, but a bummer.

was conveniently located; however there were no complimentary snacks for the kids

was conveniently located; however there were no complimentary snacks for the kids

parking was a bit crowded

many people just hanging around outside in the parking lot

no coffee maker there were homeless people hanging out in the parking lot around our cars

2) the kitchen doesn't come with any pots or iron

kitchen pipe clocked & waited for 3 days to fix & when we ask staff they if you want walk out

the front door within 25 feet of the entrance and i'm allergic to it plus people grilling in the parking lot

laundry service, fitness center, snacks and drinks available 24/7

the staff was amazing!! great suite with living and kitchen area

there was a lot of events going on and parking was limited to nonexistent

the pool could have been a tad warmer-still shivery/chilly

i understand it s pet friendly, as i did have my dogs with me, but after 6 hours of barking i had had enough

it was clean, breakfast was good and the dinner they provided on property was good as well

parking lot closed and only one exit to building due to construction.

i called for an early check in and even though they were completely booked the night b4 someone called me when

the kitchenette was great! didn t know that was in the room!

need more parking options for rv's and similar. kinda spendy for what you get.

not enough people in housekeeping to get the laundry cleaned and back on the beds

also the free shuttle service to nearby shopping mall was a bonus we took advantage of for my mom

the indoor pool and fitness center

the bar and kitchen were very nice. i liked the pool and hot tub too!

the ease of the parking lot and bringing in your luggage

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

wifi was very slow but the hotel was maxed out so it is understandable

knows the place, he just kept walking around the place coming in and out slapping doors from the kitchen and

also several tour buses were parked in this parking lot so when they powered up it was

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

our room was directly across hall from laundry!!!

parking was limited because of too many trailors

also love the fact that it had a laundry facility for the guests

breakfast and nice staff

and the same wonderful sweet soul, who checked us in, was also there when we were having breakfast and also

were teens in the parking lot with cops around 1ish in the morning

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

everything was very nice except for the limited parking, but it did work out.

parking was limited

the gym was so small, only one person can work out at a time

lack of sufficient parking

staff very nice ...good location ....perfect fit laundry room big plus

everything including the pool and laundry room.

laundry roomcost a little to much.

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

we could hear every door shut and the laundry room 4 rooms down the whole time

kids running in the hallway on the last night and the people next door was loud

wifi issues renovation being done

room free breakfast wifi coffee maker in suite friendly staff especially the breakfast lady's bright smile

my kids liked the waffles the best

it was mis leading about the kitchen because it didn't have one

location closed the pool and laundry room most of the rooms are filled by tenants who are staying long term

woke up to my room flooded from the room next-door three days in a row i woke up to all my clean laundry and

wifi goes in and out

room, light over 1 bed did not work toilet was loose and the room needed lots of little repairs wifi was bad

beds and only sheets, in addition to the cover on the bed had burn holes on it and it was a non-smoking room

in - in second floor plus no parking gotta pay for that, wifi, and anything else you need

you have a restaurant on site and you have a gorgeous bar on site also

a bit pricey and pool needs cleaning on first day.

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

also couldn't connect to the wifi despite entering the correct information

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

they put a family with young kids next to us (it was one of those rooms with communicating doors) and they were

went in my room and my kids found candy pieces circling around the bed and under the desk

the kids in the area had loud cars and you could hear them most of the

free laundry, friendly staff

free laundry

charge for supplies and food near laundry area

comfy beds, soft thick white towels and free coffee and free laundry

- free laundry facilities was the cherry on top

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

only thing that i was a little upset about was they're not being any breakfast anymore

the kids really wanted to have a movie night but there was no way to log into any of our accounts since

it didn't have a kitchen to give you a good breakfast only food like you get off a lunch truck and you said

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

with small dog and paid an outrageous 75$ for pet to stay on top of room charge

it would be nice if they had eggs and meat for breakfast

wifi

room was close to ice machine, elevator and laundry room

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

there was only 1 guest laundry facility in the whole building of 5 floors

very friendly/helpful employees, very good free breakfast, dinner, drinks, great location near uncc and metro

the laundry app wouldn't work so we couldn't do laundry .

had to drive our wet clothes to a laundry mat to dry them

breakfast isn't included and neither is the laundry room

i loved the laundry room on the 7th floor

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

rooms, guest laundry on site indoor pool,spa, and exercise room

breakfast was included with my stay, and i was impressed by the wide variety of options available

beds were comfortable and the gym was

indoor pool and gym and late hrs access

like the look of the lobby the kitchenette, the comfort of the bed how the bathing area was separate from the

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

the staff was great clean facilities , laundry room was greatly priced

the laundry facilities and

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

wonderful indoor pool although the air conditioning made it a little to cold for the kids

i don't like the way they don't have a laundry room.

great breakfast and i loved a 12 noon

comfortable bed, great parking

the entrance to the parking lot

car got broken into last night in the hotel parking lot

shower water pressure and breakfast, needs improvement

clean, breakfast , customer service

breakfast was great and the location literally so much around you.

room and common areas, convenient location, easy to access, adequate parking

for hotels with a hot tub this one came up so i booked it only to find out it only had an outside pool

laundry not working well, as well the clothes come out smelling really bad

there was no where to sit in laundry room while waiting for machines to stop

the laundry was a huge help and affordable

guest laundry is available, but one of the machines was out of order

i loved the gym and everything was clean. laundry prices were great!

our room was right next to the laundry room so we heard washers and dryers a good bit

hotel has a fitness center and laundry available

good location and glad to have laundry on site.

small gym

like how convenient in philly the staff along with the continental breakfast and then ice cold air conditioning

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

the laundry room to hot

linen smelled like dirty laundry

location, clean, air conditioner. kitchenette.

a few people wandering the parking lot while i was checking in not a problem later tho.

loved the full hot breakfast

no pool or hot tub

cleanliness, breakfast and location

the only problem was the pool was closed

we knew everything we needed to know about the hotel, including the pool hours, fitness center, breakfast times

not enough wifi

didn't have amenities except a gym wish is had a pool or recreational area or a deal with top golf for the

no coffee machine in the room. no hair dryer. no dish soap for the kitchen sink.

police were on site responding to theft in the parking lot - office staff were not helpful

guest, i would have wished that their cleaning, linen amounts in room and lack of anything in the kitchenette

i like the value price. the wifi was great and was pretty clean.

parking

wifi was great no problems

parking lot wasn't the best, i stayed on the 3rd floor and as soon as i walked out the elevator,

had a sign that said no breakfast to be taken to the room

laundry facilities and vending machines on site

i was approached in the laundry/vending area by a man asking if i wanted some

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

is one of the few hotels that have smoking rooms and accepts pets

good breakfast...just off i-85...close to shopping.

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

room we stayed in did not have wifi

breakfast great and room nice.

the breakfast was excellent.

easy to find and had breakfast

the laundry and vending machines halfway work

laundry facilities and bathroom

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

kitchen was alot smaller than other extended stay hotels

the parking was a bit much due to them not having enough slots.

parking lot needs work seriously

no breakfast.. we liked nothing!

non smoking room was filled with an old smoke smell

it appeared solicitation and drug use was happening with the activity in the parking lot and the glossy appearance

in parking lot, torn bed sheets, broken air conditioning, bathroom not clean

room was a disaster, the light did not work, the wc was broken, the wifi worked just half of the times

the desk clerk at check-in wasn't very kind & i got charged a $50 pet deposit which really shocked me because

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

comfortable for us and travel with our pet. very nice employees. quiet.

the facility did not have any hand soap or kitchen soap

home like feel. full kitchen. true apartment set up.

there was plenty of closet space, and the kitchen layout was both functional and stylish

wifi was down , didn t get a key

easy to check in and check out. very clean and laundry is very easy...

breakfast was excellent, bed and pillows was like a dream came true : )

parking was good too

the location is very quiet. they have an indoor pool and a great breakfast option.

breakfast was decent

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

room service was closed on saturday

comfy bed, good gym, close to other amenities. friendly and helpful staff.

very clean, good wifi, good location to highways, malls, restaurants, and friendly staff.

nice beds, good wifi connection

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

the laundry room is a bit warm but was very appreciated a little expensive

laundry, spacious, great great breakfast

highway and amenities antoine at the front desk was very nice, he was courteous and let us in the gym and answered

the breakfast wasn't what i thought it was gonna be.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

breakfast was fine and, the parking was quite well

wish that the room that the pool was in was a little bit warmer

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

of the pool

nice beds pool and front desk is extremely sweet and got me in my room immediately

the bar was out of a lot of ingredients to make drinks with

the bar and food area should stay open a bit longer

the laundry room was out of order. i really needed that for the amount of time we stayed

i basically had to conduct my own room service and clean the entire room with my own cleaning supplies to spend

the breakfast hostess was excellent and delicious

breakfast was good

i did not like the fact that outside construction limited my parking options

attempt to use guest laundry services, only to find that the detergent machine was out of order

everything but parking.

in the spa room - was a great jacuzzi -wonderful after a long ride - location of hotel was central to what

the pool was closed . it was a very hot day great to be in the pool .

the pool was not open.

they cleaned the pool in the morning and woke me up

breakfast was limited to hotcakes and cereal only

i also enjoyed the late check out feature for a pretty good price

at all they was calling before check out time almost like harassing then they don’t offer late check out or

parking was terrible

only suggestion i'd have is to upgrade the laundry units to accept cards

also, not having a change machine in the laundry room was an inconvenience

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

dirty sheets laundry on pull out couch when we went to bed.

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

the breakfast was wonderful and the location was great for our weekend getaway

i traveled with my kids and it was an inconvenience to have to service issues

the pool needs to be updated

i do not own a pet and did not have any animal with me

hotel has no laundry facility and on booking it stated that it did

breakfast was ok

do to covid19, protocol for social distancing, breakfast was grab and go

add said may charge for pet

the breakfast was the best i've had at any hotel in the last several years

laundry room etc

necessary amenities (kitchenette with full refrigerator, stove top, coffee maker and microwave,), laundry

our golden retriever was welcome with a pet fee of 20 usd

low pet fee. everything was good.

into our room, starting with a complete kitchenette, a bright full bath, and spaciousness

the hotel room, lobby, parking lot, and gym were spotless

everything g was very clean and neat, including lobby, breakfast area, gym and room

great complimentary breakfast each morning

the hotel room, lobby, parking lot, and gym were spotless

breakfast was very nice

laundry didn t work

hair dryer in room, wifi information not given at checkin, no usb charging ports in room (not a deal breaker

breakfast bar

wifi cutting out no promised breakfast (not even coffee) being charged 4 times (each a different

commercial vehicle parking

the only downside was there was only one girl working the breakfast

she efficiently checked us in while informing us of the hotel pet policy

clean, very large suite. comfortable beds, nice boxed breakfast.

friendly staff, breakfast included, pool

pet fee was reasonable and nice grounds for walking

my room was right across from the laundry room so the people working were very loud.

laundry facilities weren't working when we stayed

gave me room across from laundry room

with the laundry and dryer

ice maker or laundry on the floor we stayed on

no laundry room for guest

needed to wash some laundry but their machine was in need of being serviced, but i can't attribute that to the

button was broken to go down so i rode up and then pushed down, i reported it to a lady in the laundry room, no

on the couch in the front entryway, cleaning staff not wearing gloves while carrying dirty laundry to their

light down by laundry was not working, was dark at night

there was no one in the kitchen nor at front desk

the breakfast was great!! hate we didn t have time to enjoy the pool.

parking was easy and check in fast and efficient

was great, but would love to have regular complimentary water as well, especially for being a pet friendly hotel

tight parking situation for trucks with trailers

friendly staff. breakfast included. laundry available. we'll situated.

the laundry person had disappeared on her so i had to go get them which was fine

being told i the pet fee was waived but then getting charged for it anyways.

and slow unsecured wifi

pet area with bags and trash can.

i could smell dogs, laundry room smelled bad. some noise above and outside at late hours.

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

laundry roon.please invest in that

coin laundry did not offer any detergent or other laundry care products

that there was no laundry room. lol

staff, cleanliness, updated look, on site laundry

seemed that they need someone to clean the parking lot daily

a choice for gluten free at breakfast

limited parking due to construction

i didn't like that there was no complimentary breakfast, but we knew that before we booked.

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

location and surprised laundry use was free during pandemic.

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

the outside grill area the laundry the fact that it has a kitchenette in each room

staff was very friendly, great location, pet friendly

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the heated pool, which was open for use, was very cold.

the pool was not open

i liked the location of the hotel. plenty of parking.

pool closed. no discount not good with kids

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

version 95 no pool pool finally got fixed for last day it was covered in bugs on top of the smell from the

very clean and modern. excellent front desk staff and breakfast.

gym and pool good and finally breakfast was the best for choice we had

friendly, helpful staff. nice quiet area, great pool.

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

very friendly and accommodating staff. the room was very spacious. the breakfast was very good.

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

fully equipped large suite with kitchen and all utensils

the hot breakfast was great to wake up to and so many restaurants and shops was in walking

breakfast was great

we loved the location, free breakfast and spacious room!

loved the size of the room and functionality of the kitchenette and the staff that was very welcoming, friendly

- an electric outlet in the kitchen area was non-functional, so i had to move the coffee pot to the table

the front desk ended up arranging a shuttle to take us to our meeting

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

parking was easy, and plenty of handicapped parking

the breakfast

no breakfast choices for gluten free. it would be nice to have yogurt available.

breakfast could have included some fresh fruit.

the laundry setup could use some improvements, but it s not a major problem.

there was no internet, no laundry, no fitness room

no wifi

our kids bathroom was fine

guess smoking weed

no laundry for guests

misleading, at check in the hostess was unprofessional and laughed when i told her i requested a late check out

it's conveniently located and easy accessible - parking is plentiful

people who work there are very kind and friendly and i feel safe staying there and parking my tow truck in the

roof of truck scraped the parking garage barrier!!

having a hot breakfast was nice and so was having a laundry room

as i recall this staff member had to stop laundry and be pulled into making eggs

also, the wifi wasn't working and they made me call their internet provider to fix it, which took an hour

perfect location and pet friendly. short drive to everywhere we wanted to go.

pet friendly

the shower area offers no privacy if you are traveling with others or kids, as it is an open concept

microwave in the rooms is terrible when you have kids and they want something quick

loved the pool being open late

it is not meant for friends and family with kids

teenage son and nephew had such a great time in the lounge lobby /gym/ pool area , all open 24 hrs

pool or laundry like the tru hilton in florence sc we were disappointed

no laundry

pet price per night extremely high. would not stay again due to this.

my pet

ck) but this time i was in a room on the front which was very loud ( highway traffic) also the pet fee for one

the room had a full kitchen with a refrigerator in a microwave no stove

really nice breakfast with a view of the car park

great big room with kitchen & seating area. friendly & helpful staff. good breakfast choice.

i didn t get an opportunity to go to the bar area, but it looked like a nice atmosphere

the bar wasn't available due to an event.

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

the hotel offer us a ride to the train station in their fancy shuttle, which is a replica of an old london cab

cosy, nice bar and great staff, very responsive room service. restaurant food was good.

shuttle was not available, had to pay for parking at the hotel and drive to the convention center

room service was great, food better than expected and staff was fantastic and very patient with a

the wifi wasn't great and the breakfast was insanely expensive.

they have a starbucks cafe inside, restaurant and bar which was convenient

we were not aware and my kids were

there was 4bof us (2 adults 2 kids) when we checked in they had us in a room with a king bed

guest laundry should have contactless option to pay for the service (actually, coins are needed )

comfortable bed, very clean room. laundry!

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

laundry room provides detergent and has coin operated machines

the staff was very friendly and helpful! it was clean and my kids loved the gym!

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

but the staff assured me our cars were safe and that the parking lot would be monitored

love the fact that you're pet friendly

kids loved the pool, we loved the option of grilling out by the pool while the kids played

fantastic private lounge, service, breakfast, gym

the room was incredibly clean, wonderful mini bar selection, bathroom was one i would like to take home with

tub faucet leaked and room service left a dirty drink mixer on the wet bar

also, excellent gym in the hotel

the valet service is great and we so appreciated that you were pet friendly

the hotel was family friendly & has a laundry

everything besides the dirty laundry

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

took kids to nba walked out the hotel an right next door to stadium

great mini bar selection great valet and bell boy service room service quality is good

if the pool and fitness center was open

the service, view from the pool area, fitness center and food

any questions any demand they made it happend the hotel is super clean even i had a day at spa apoimenr they

room service not available 24/7z

the bar did not open until 4:00 pm.

the hotel bar has some great bartenders and they made their drinks strong

no room service. not a variety of late night snacks or sodas of any kind.

the money i paid for this room and could not get a cup of coffee but yet they offern24 hour room service the

good location + gym was well equipped although some of the treadmills didn t appear to work properly

use some updating, not enough linens for 2 people, epicenter gone downhill, no stove in full kitchen, didn t

the breakfast was ok, but overall did not seem up to the standards of everything else in the hotel

kitchen was great

, were great, and kitchen and appliances were very clean

breakfast was excellent everything exceeded expectations