i m assuming it s because the laundry area and garage is right below

laundry facilities were maintained with messes cleaned up at the end of the day

were unable to download the app to pay for the laundry

pool hard to access

this hotel is pet friendly and my pup is free and treated with great service as were we

i only wished they had laundry facilities for guests

and then inquired about laundry and a workout facility neither of which this hotel offers

guest laundry services and the dry cleaning was too expensive

and that the business center was closed also you may get harassed by cupertino police in the parking lot for no

pool hours

con: no laundry facility for guests like me who stay longer than 1week

no room service.

chose the juniper for the restaurant facilities, and room service (clearly stated on their website) this hotel

parking is free

location, staff, pet friendly

showed pool on premise, but the pool was under construction, we could not access it

pool was warm and close to our room

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

i think someone with a pet stayed in it before us and it smelled really bad

that would have been nice but liked the morning coffee bar regardless

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

none of the food or bar services were available

spa was closed for repairs, bar was closed but said was open, restaurant was closed but said it was open

very courteous staff and pet friendly.

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

it would also be nice to add a jacuzzi by the pool

fun pool that kids love so much

a separate recycling bin for plastic? an extra bar stool for the kitchen island/counter too.

we stayed in a king suite w/kitchen on the 3rd floor facing the trees

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the laundry machines

room was great and with lots of space great breakfast

we had a kitchen with dining table separate from living room

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

tasty breakfast

room was clean & spacious. very comfortable. breakfast was good, plenty of choices.

wifi unreliable and cellular signal poor in the room

having a small kitchen in the room was also very convenient for us

and pillows were sooo comfortably, friendly staff, super clean, delicious breakfast included, parking available

the property was great, only one missing item and that was a laundry bag for dirty clothes!

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

kids friendly

to let customers know ahead of time that there's extra fees for bring your pet.

nice taste breakfast, we had pulled pork tacos

a little better variety with the breakfast

good location, big & clean room, efficient kitchen, kind staff

kitchen is great

gym was clean and well-organized

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

very good breakfast.

i never did use the gym, business center, or breakfast room

asked for the wifi password every time i leave the hotel

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

they have laundry room so you just need to exchange for coins at the front desk

laundry machines are not enough

gym room is smelly....

pool would be too small for this size of property

i'm thinking the laundry room may have been under or very

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

there is a pool, a laundry and a fitness center - plus-value for this price

there is a laundry room and also an exercise room (did not use)

price, nice breakfast i actually like, have a laundry which is super convenient, good enough internet

laundry at the facility

how the laundry room was on the first floor

there s laundry service though i didn t use it

guest laundry on site

there's a guest laundry, and housekeeping is also excellent

no coin laundry.

extera charge if you wanted change room before coming no laundry

there is not a on site self service laundry room .

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

there's no guest laundry facilities

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

people, location. street view room, breakfast

pool in revision

variety of breakfast items, staff was amazing very attentive

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

they have no food, no bar ,no maid service ,it seems they should let that slide

room service stopped at 10:30 pm although the page shared with details mentioned a later time

had the basic necessities plus free breakfast and access to the bar at night

kids loved the pool

wifi was not working at all, dropping, and super slow, and often just not working

breakfast simple cereal, juice ,coffee

breakfast was nothing special, i only went once

is good but option for vegetarian is less on breakfast buffet

location is good. laundry is a bonus.

the kitchen was closed, and that was one of the reasons we stayed there again

i liked that i was close to the swimming pool

i would of appreciate if our kids room was closer to ours

breakfast was extremely limited with options and not all options were available

free parking , free breakfast

is too thrifty, elevator is not working for the two days i was there, wifi is so weak, room got too much perfume

breakfast prep cook allicia g

love staying at holidays inn expresses its fast check inn with a gym and a fabulous breakfast

healthy food choices for breakfast

as if there was a laundry room next door

no laundry facilities or work out room

clean free wifi free parking

wifi kept disconnecting, or choking every few minutes

bedroom was huge and we were surprised to have a full fridge, 2 burner stove in the nice size kitchen

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

laundry is not available 24hours

cleaning - sink was clogged with hair - bed was very uncomfortable - room was across from the laundry room, and

lack of free automatic wifi 2) lack of 24-hour laundry room capability

laundry is coin operated only but hotel does not offer exchange for quarters

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

pool and bar being open was nice, also a gas station and a applebees in the same lot

applebee's in the parking lot

the pool closes early.

laundry room is no longer there and i guess the descriptions need to change

laundry on premise though advertised

laundry on premises

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

good wifi

- gym was clean and open for 24 hours

saturday during the farmers market it could be a little hard to find a parking space

modern room, good wifi, good cable tv, and especially liked the fact the facility allowed pets

it was clean, but being remodeled. definitely nice. bar is a plus. very modern.

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

kitchen area made it convenient for getting ready for work since meals are hard to find during

the carpet is a dark color and when i walked barefoot there were some sticky spots, not visible due to the

convenient, pool, good room size.

housekeeping left pile of laundry in hall over night and other items.

alarm went off in the middle of the night because of some mishap with their laundry machine

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

breakfast laundry machines

great cleanliness friendly staff nice breakfast excellent!

no laundry. no slippers.

no microwave no laundry mat on site

absence of laundry facility makes a long stay of more than 5 days a bit difficult.

no laundry facility

location, staff, updated and modern room, nice pool and spa area, great seating areas to mingle, starbucks and

bar was closed when we were there

room is spacious and bed contortable. wifi works fine.

good gym and an energetic lobby

they are pet friendly and the pool was open by reservation for my sons to keep busy

spacious quiet room. well maintained room and overall property. bar menu/food was awesome.

staff are helpful and considerate all the time. clean and with in-house coin laundry.

the laundry should have been open longer

cons: no room service, no drinking water in

ac in the room, good wifi, quiet, parking, good entrance from camino real

you even get a small kitchen with pans and a stove

like the location and the outside parking was big and well lit up and parking spaces were roomy

breakfast is a joke. :) wifi isn't working. at least for the 2nd floor

room was comfortable and clean. convenient to restaurants. plenty of parking spaces

at this location the room was clean the bed was pretty big area seemed to be safe had no problems ev chargers

the parking spaces are big and room for large suv's, which i have and is well lighted

were in room 225 next to the laundry room

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

no laundry service

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

parking

there is laundry facility

a room on the ground floor near the water cooler where i could fill my water bottle and near the laundry facilities

hotel was a good surprise - clean, nice breakfast, felt safe nice fitness room, and had laundry perfect for

friendly staff, plenty of parking space, secure and the hotel lobby is beautiful

the wifi was fast enough for my needs, though i was dropped once

next to garbage collection, laundry, highway side

nice and quiet and easy access to laundry facilities, and to the front desk

it has at least laundry

i likeed the kitchen

free wifi is super slow and payed upgrade is nice, but restricted to one device only, should be 1

dish tv was not hooked up so couldn't watch anything, some parking spots were tight but thankfully enough

comfortable, close to freeway, clean, breakfast and parking were good

a private room in sunnyvale on very low cost. the room is big. there is a parking spot.

the parking lot was very small with many construction workers trucks and found it hard to park late at

parking at times can be difficult but that can't be helped.

coin operated 24 hour laundry room and gym!

like the laundry room the environment seems so laid back for just the right age group that s here staying

with all the amenities we needed in the room, plus on-site gym facility and coin-operated laundry machines

there s in-house laundry facility, a washing machine & a dryer

it has a laundry room too (i think token-operated) if you need to wash your clothes

the 2 story suite with kitchen is excellent for families

sometimes, you feel awkard to stand outside with family (kids)

property, large room with equipped kitchen, easy parking, perfect wifi

was nice that the pool was heated and that the room was large

we love the rooms.. large, room with kitchen for a low price..

dryer in the laundry room did not completely dry my clothes, so i had to hang them out manually to dry

very clean, nice and friendly staff. great service. has laundry on-site.

the laundry machines are basic & economical

nice having laundry facilities

has laundry on-site

nice breakfast

breakfast was very good with many options

wifi

well managed and equipped room and gym

the breakfast was exceptional

do-it-yourself laundry available on site

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

parking for small and medium size cars - not good for vans

parking was convenient

i also found it very nice that they also offered laundry services for their guests

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

comfy room, great breakfast, guest laundry facilities, elevator, pool

the guests laundry room wasn t clean.

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

the restaurant and bar were excellent. nice gym and place do laundry.

laundry was terrible, charging by a very stupid system called shinepay which is hard or impossible

small pool, and only 2 of the ev chargers worked. rooms are noisy. you can hear the neighbors.

didn t like that the restaurant and bar didn t open until 5pm especially if event days at levi s stadium

were there at the same time as a kids tournament or something so the parking lots was always full and at night

vending and ice machines and laundry off the reception area were clean and tidy and in a safe spot

ice machine no where to do laundry

did laundry and no dryer working onsite - fortunately across the road is another motel 6 so we used

so there was no ice,no laundry or vending machines on

laundry didn t work

i liked the fact that it was quiet at night and office and laundry were all close by

i like that this hotel has laundry, is right next to the highway and dennys

also laundry room is walking distance from room

laundry doesn't have instructions, for those who are not americans this is a problem

the laundry room was always closed for repair as well as the ice machine

laundry, ample complimentary breakfast, large rooms and a bathtub

laundry room dryers didn't works

free laundry location all suite (full kitchen)

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

love the complimentary laundry facilities

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

nice rooms with balcony. onsite bar and 24 hour room service!

itself down with appalling wifi speeds and coverage

morning breakfast, big room, balcony, atmosphere, staff, pool

on the bright side, there was a fridge and a microwave too, which is also useful, and a laundry machine and

laundry facility

wifi was unsecure, public network. pool was dirty. lots of noise, thin walls. dive motel.

pricing , and easy parking , denny's next door

had to put a deposit down and a pet

it is clean, good breakfast

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

not enough kid friendly breakfast options

this time we didn't use the kitchen but that is a plus

i would use the laundry, but i couldn t find it

full kitchen and perfect size for grandparents, young adults and children

clean and this is top priority to me + the bed was comfortable :) i like the kitchen in the room and the breakfast

love breakfast, swimming pool, enough parking, friendly staff

fitness center was small but still useful , staff were not very engaging or welcoming and my

laundry macine would have been in the room....

was so great from the staff the room and pool and breakfast loved it so much will be coming back soon

really good breakfast

i wish it had a restaurant and bar area that was open during the day.

the breakfast was very good

friendly receptionist. parking in front of the room. possiblity to do laundry.

location of my room, was given the poorest, un-wanted room near the stairs and laundry

was so clean and it had a clean laundry room and a gym, and breakfast was available and big parking lot

they do have laundry facilities, but are very reluctant into exchanging coins necessary to operate them

the laundry broken

the room phone didn't have numbers for reception, restaurant or laundry service

we had to take the service elevator and go through the laundry and kitchen

also later hours for the bar would be lovely especially for us staying there

great pool, awesome gym. loved the free breakfast and free drink each night.

the bar was great as was the steak dinner

best pet friendly hotel

outside or if you guys had one wish it was on we didn t see it when we were near the bar and pool

pool closed. but understandable

modern and updated. cute bar area and outdoor patio.

room service, for toast and eggs 40 bucks, didn't let us check in for 49er game systems were down

the laundry facilities (one washer and dryer) were out of order for the entire week of my stay, which

laundry facility was not working.

not very modern but the staff are nice and helpful and the laundry is reasonably cheap

the water temperature would randomly change while taking a shower due to being next to the laundry room, and

someone was doing laundry all night just down from my room so they were in and out all night.

friendly environment,enjoyed the basketball court, the gym, the pool and we were able to do our laundry

use the laundry facilities we had to buy our own detergent, which is a bit of a waste when only washing

laundry is kind of tricky

heated swimming pool, bbq area, laundry

the free laundry machine was really helpful

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

gym is very small

no restaurant or bar on onsite.

the restaurant / bar hostess on sun dec 28 was an absolute delight! breakfast was good.

no wifi unless you signed up to become a hilton member

remodeled rain shower, nice lush towels,great location neat many shops and restaurants, had a laundry machine,

it was very loud from the staff having friends visiting and the laundry service ruined my nursing

breakfast laundry does not accept credit card

good coffee machine inside your room, and they also provide laundry machine with coin and you can buy the

breakfast is very very simple. just muffins and cereal.

sink broken, laundry room dirty, machine swallowed my quarters.

your lock latched in case u sleep in which is hard to do with all the back and fourth walking laundry cart

no able to my laundry the laundry room was closed.

the room size is comfortable, clean, always great parking, laundry, front desk very accommodating compared to

clean, breakfast area clean, laundry broken, location inconvenient, three front desk people: mexican man = rude

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

the location was perfect, the breakfast was ok

good variety of breakfast selections

close from san jose airport, free commute bus from the san jose airport, fruits were provided for breakfast,

24-hour laundry location of elevator comfortable beds and pillows

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

a room under/next to the laundry room so it was loud and shaky

i like the size of the room and the fact that there's laundry on site and fitness

pool didn't have towels. had to call and it took a long time to get any.

close to the 49ers stadium close to shops and take away pool was nice

the pool ans outdoor area looked pretty good to though i didn't use it

excellent location great gym

the gym was well-equipped, and the cafe on-site was perfect for grabbing a bite or coffee in a cozy

most pet friendly place i have ever stayed

loved the lobby in a greenhouse, valley goat is delish and we soaking up sunshine at the pool

oh and the gym is one of the best i've seen at a hotel and the public bikes were run to use

other than the pool area, my little pooch was allowed everywhere on the property

if you need urgently, there is the laundry, just 15-20 min

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

i didnt like my rooms all the way away from the main tower next to the laundry rooms

staff were great, from check-in to room service to housekeeping

no room service available on 12/23 thru new year

they did not have a laundry room, it was a rainy day and i needed to dry some of our clothes

pillows were perfect,different choice for breakfast my kids love it

yogurt and milk, delicious hot coffee and juice for the kids

due to covid fitness center closed and breakfast options were very minimal same due to covid.

excellent breakfast

good gym facilities and generally nice environment

the bar staff were very friendly and accommodating as all of the niner fans flooded the bar after the

my son didn't care for the room service terriyaki sandwich, but fries were good

the gym was very clean and full of options

hard to get room service after the 49ers game. nobody would answer and it was only 8:30pm.

laundry; no housekeeping for four days even though it was requested daily; toilet didn t flush

sadly no laundry facilities on site.

located at a great location. super friendly staff. clean room and big rooms. has gym available.

no breakfast provided only an apple and fruit bar

since we have unlimited data on our cell phone, we did not read the small piece of a paper for wifi connection

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

staff has to open the laundry room door for you bc the room key doesn't work

clean and quiet. free laundry!

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street,

walking distance to avaya stadium. free laundry room

finally, someone wandered by, from the laundry room

the convenient parking and bathroom were enjoyable.

is the coolest hotel but i think a little overpriced lots of college kids also but it s a great hotel you won

clean and safe ( well lighted parking area).

the location was very close to several malls, mini golf/arcade and the sapp center

the staff. laundry mat. bed. kitchen

laundry facilities clean rooms kitchen

shower and mattress are very comfortable, the hotel has a very clean laundry room, i will be back soon

the laundry was very clean-i actually saw the maintenance man on his knees scrubbing the floor

the laundry room was consistently grubby and at one point flooded

could use some additional offerings, laundry room was way in the back of the community, and like all sf hotels

was woken up by the sound from the laundry cart

all fantastic - always available ice, infused water, and coffee - did not use it but they have a laundry room

laundry sub par

very quite and private! clean guest laundry great location

clean rooms, dining area, laundry available, my car was protected, i got a great night's sleep

she said, ' do i come to do ur laundry'

couldn t park in the front because of the unused ev chargers

noise and some other guests were talking loudly in the parking lot at 5:30 am (not the hotel's fault, just

good breakfast and very clean redecorated rooms

easier laundry access

i also made use of the laundry, and the parking was convenient and always available

annoying ringing in room construction outside laundry facilities location & price

also they started redoing the parking lot early sunday morning

the breakfast are was closed when i checked out the next morning.

reconstruction with limited garage space, no laundry services, breakfast or gym services due to remodel

no breakfast (even a grab/go bag). no laundry.

no elevator 4 underground parking

parking is really tight.

was close to the shoreline amphitheatre nice rooms , breakfast included

laundry room was right across hall from my room, and the ladies working in there were really loud

laundry was available and very cheap, it needs some quarters but they're available at the front

my god, the noise from the cleaners dragging the laundry bins down the steps at least four times from as early

laundry facilities were not secure, even past hours that the hotel indicated it would be

laundry facilities weren t available

service, nice pool lounge and common areas, nice laundry and gym

laundry room - terrible, the machines were not cleaned for ages

we had to move to another room and i personally washed some sheets in the guest laundry room just to feel more

pool area, bar area, parking lot, room and bathroom...

hot tub and pool are amazing as well as the bar

no laundry room

no guest laundry

some rooms had a laundry line for hanging up wet clothes

free wifi was lackluster.

freeway close yet in neighborhood setting.close to great breakfast and lunch eateries.

i really enjoyed the outdoor area with the convenience of the wine bar and the gas heated seating area

paid parking and gym had an odor.

the restaurant offered a solid menu with a kids' section (though a bit pricey), and the café was a great quick

i would love for the wine rv to stay open longer as the bar and fire pits

the price was so good, everything was clean, the pool is heated

everything laundry pool clean

the laundry opens late 10am.

a/c was noisy and the guest laundry wasn't the greatest

the bar closed too early and there is nothing in a walking distance

kids loved it so much they felt like home

there is no room service , water was from the focet and does taste bad!

parking is public and not as convenient as one would

they went above and beyond to help accommodate our early check in

staff and service, luxurious bedding and bath, incredible breakfast, generous happy hour

wifi was poor

from sara greeting me at the front desk, the the gorgeous pool deck and seating, the super clean fitness facility

directional signage in the facility so it was hard to find the pool area

d love if they had a free breakfast item bar but i did t matter because what they have on the menu is worth

the amenities were awesome (loved the japanese whisky bar and outdoor fire table)

gorgeous room (with a sitting area to eat at!), smooth checkin, fast/high-quality tv/wifi

mattress was in a condition i would not let my pet sleep on

husband and i tried to get room service one evening but there was no answer

i loved the fact the gym was open 24hours

room service arrived quickly and the bar downstairs was fantastic

staff was amazing, room was mostly clean (bathroom wasn't entirely clean, but wasn't terrible), pool/hot tub

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

lobby was nice but everything is closed. snack bar is open though.

the pool was very dirty. possibly because it hadn't been serviced yet for the season

i hope they can make some of the rooms pet friendly.

breakfast was wonderful

parking was close and the lot was big

great breakfast, free parking and friendly staff

a plus the parking was close to room,

wifi was unusably slow.

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

spacious room and the complete kitchen make it extremely comfortable

the parking lot felt safe

the breakfast was good with choices to suit all

the kitchen in the room and the cleaning it was very nice

great breakfast

and delicious breakfast choices - fresh cooked frittatas, build your own yogurt parfait bar, hot and cold cereal

customer service, room cleanliness, breakfast was simple yet exceptional

staff were nice, breakfast was as good as american breakfast gets and wifi was strong

the wifi in the room was sometimes a bit spotty, but for the most part perfectly fine

we checked in a little before 10 pm and thought room service was until 11:30 pm

and even payed extra to get a high level room with a balcony and really the only reason why my kids and wife

the room was cozy and room service was very good

the room service was horrible. and the food was horrible.

impressive pool area with hot tub

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

didn't like absolutely that there were no laundry facilities

our room was a cross the hall from the laundry room, so there was loud noise late and early.

everything room pool location price!

looked over the pool

the staff are very friendly i like the laundry room

they had laundry facilities as well (although i did not use)

out of order: gym, restroom in lobby, guest laundry, ice machine

you can do your laundry there and especially like the plenty of parking

there was a laundry room and fitness center

room, #101, was right next to the laundry room where the maids cleaned the linens

desk staff, clean facility, starbucks right next door, very quiet, nice work desk in room with wifi

late check out, no problem

the parking is ok but the way going out is hard

parking is underground

ops, can do self laundry also

everything was clean, nice kitchen area

wifi and tv were very poor

the pool was clean and warm

room facing into the mall car-park, well furnished, comfortable desk/chair for working, good wifi, mini-kitchen