definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

staying in 3 different rooms - there was a nice conference table nearby, and the tables in the breakfast room

the breakfast was good with choices to suit all

the kitchen in the room and the cleaning it was very nice

pool and hot fob area

a plus the parking was close to room,

spa tub option/ complimentary breakfast is good if you go early when it s fresh.

it is very clean here, rooms are very very clean, nice pool, and pretty surroundings

good parking, good location

love the complimentary laundry facilities

the valentine decorations and the breakfast. the laundry room was clean and accessible.

i also liked the fact i could do my laundry for free

slept well and got to do my laundry for free.

free laundry was awesome.

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

our room was a cross the hall from the laundry room, so there was loud noise late and early.

didn't like absolutely that there were no laundry facilities

spa bath is awesome

everything room pool location price!

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

on site laundry facility was very useful

upgrades were great- cool furniture! spa small but clean

exhaust fumes in the pool area

i hope they can make some of the rooms pet friendly.

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

everything. staff, rooms, parking were perfect.

the parking is ok but the way going out is hard

maybe, parking for my friends was a little strange, but we worked it out

it was helpful having a kitchen and laundry facilities

it is set back a little off the road and was very quiet, clean, onsite laundry

pool facilities could have been better

i also appreciated the onsite gym and pool

ability to have a kitchen, the room was very clean and the bed was comfortable

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

front desk and curbside service, willingness to switch rooms to one with a poolside view at short notice, swimming

the 5th floor pool and spa was very nice

nice rooms with balcony. onsite bar and 24 hour room service!

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

staff, the great sized and well equipped rooms and most of all the kids loved the gorgeous pool with lovely

near hwy exit and a great japanese market, underground parking garage

like a scale in the gym

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

i was impressed with the size and comfort of the room as well as the morning breakfast

very petty quibbles

the carpet is a dark color and when i walked barefoot there were some sticky spots, not visible due to the

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

i like the size of the room and the fact that there's laundry on site and fitness

a room under/next to the laundry room so it was loud and shaky

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

am allergic to tide laundry soap

laundry room

laundry services are cheap

laundry (takes quarters) and ice machine on the property

the non smoking room we were in smelled like cigarette smoke

the hotel team were very helpful, parking was easy and free and the rooms were fairly large, clean, and cool

poor wifi. room smelled

free parking here is such a great addition, and i truly wish more hotels offered it

if you’re a parent traveling with kids, i would 100% recommend this hotel

very clean and the private parking lot garage and cute and tasty complimentary breakfast.

loved all the accommodations with the kitchen

room was comfortable, and i loved that we had a full kitchen

i did not use the breakfast service but the coffee was perfect

the wifi has to be used wasn't optional

listed 3 adults in our 2-bedroom suite; however, only 2 regular and 1 decaf coffee pods in the kitchen

no guest laundry

no laundry room

some rooms had a laundry line for hanging up wet clothes

i was able to get an early check in which was appreciated

and the breakfast and coffee really made my day

finally, someone wandered by, from the laundry room

close distance from my destination and very helpful staff, easy parking acess

modern - hardwood floors wood blinds/shuter style, costco k-cup coffee - new mini fridge - easy parking

clean and safe ( well lighted parking area).

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

the breakfast in the morning was the best that i have had in the

loud cars in the parking garage set off car alarms frequently, although not during the nighttime sleeping hours

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

parking lot seemed small and was shared by a few other businesses.

had no pool

best thing was the pool

excellent customer service, great onsite restaurant and a nice pool.

there was laundry facilities on the floor along with filtered water available - nice touch

also nice laundry service, decent gym and a good breakfast that was reasonably priced

it did have it's own personality and the bar was pleasant to visit

an outside shower for pool (health) and adding a jacuzzi would be nice.

breakfast is excellent.

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

the breakfast bar had plenty to

parking, no pool, gym needs an upgrade

inside of the hotel and the rooms were really nice, they had a bar and breakfast room that was amazing

the bar was not open on a saturday night. no shuttle to and from the airport.

due to covid-19 the bar and restaurant were closed also pool area and gym

the carpet and it took a decent chunk out of the bottom of my foot and if i didn t pay for the wifi then i

wish the hotel did room service

bar service and bar staff on saturday night were rude, slow and very unhelpful

pool/spa was supposed to be opened at

no food on site and limited drinks plus room service just walked in

clean comfortable room and the late check out

the gym has no ac, just a fan circulating sweaty air of other gym goers

also gym was sufficient

gym was abit small and no pool.

that only 5 people could be at the gym at the same time, but i can understand cause of the covid-19 situation

95); tv was broken; no breakfast room service; extremely limited

room service was quite good but expensive as expected

room service: 2 small pieces of key lime & a glass of milk = $31

4) the gym was good, but could be improved

wifi availability was extremely awful

was dated, gym had limited equipment, room was small, had to ask each day for towels

located, friendly staff, gorgeous lobby and free decent-speed wifi

$12 for a well drink in the bar was very expensive

competent staff... late check out

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

more halal food options for breakfast

pool was cold

room well facilitated kitchen compensated breakfast and parking i accidentally dirty the bed sheet and informed

a separate recycling bin for plastic? an extra bar stool for the kitchen island/counter too.

do-it-yourself laundry available on site

great location, free parking, easy check in, large room

the staff was nice and the breakfast was good.

also parking was very easy and breakfast was excellent

was a fabulous place to stay, absolutely spotless, staff were absolutely fab, breakfast was brilliant and it

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

good, selective breakfast. very nice friendly staff. clean adorable rooms

parking felt a little cramped towards the front but they did have additional parking on the back

no wifi

the wifi was a little slow - i'm assuming it was everyone

the guests laundry room wasn t clean.

i also found it very nice that they also offered laundry services for their guests

laundry room behind the pool is coin operated with no coin exchange or detergent available, felt

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

he allowed us a late check out

good wifi & tv channel selection

if you had room service it was unknown to me and maybe the staff should let the guests know that when you

no room service

i told reception whi were going ro contact laundry and get back to me

no room service, car service, pool , food , nothing

nice layout, great location in downtown san jose, all amenities and rooms were top notch - gym and locker rooms

hotel is very lovely, the bar and restaurants are all nice, too

our kids enjoyed the pool even though it was a little chilly

staff has to open the laundry room door for you bc the room key doesn't work

walking distance to avaya stadium. free laundry room

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street,

clean and quiet. free laundry!

kitchen. gym. laundry room.

nice amenities, pool and jacuzzi were a favorite, i enjoyed the bar and restaurant, and i loved the spa

brian, offered me an upgrade to a suite (no additional charge) - that got me a couch, a gas fireplace, and a

for 3 but only 1 small soap and amenities for 2 - no wipes in the fitness center for cleaning gym equipment as

love that it's pet friendly

the pool area could have had a couple more loungers

thank goodness for wifi tho because our at&t coverage was not the great

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

and delicious breakfast choices - fresh cooked frittatas, build your own yogurt parfait bar, hot and cold cereal

great breakfast

great facilities including modern gym and small but very pleasant pool and outdoor seating area

laundry facilities could use a money exchanger.

there wasn t a pool or jacuzzi however there was a small gym

great gym, spotless , great equipment

the breakfast was suitable and had many offerings

breakfast and the location

no laundry service

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

were in room 225 next to the laundry room

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

a one week stay, the breakfast, the storage in the room, the amenities and the cleanliness were so necessary to

price, location, everything except for breakfast & wifi - it's a nice hotel.

quiet. pet friendly. clean. a/c & heater. smart tv.

easy to find, good parking, ev charging stations

wifi was very bad. maybe it was just during my stay but you could barely load anything.

room was spacious and clean, the parking lot was well lit and had plenty of parking for guests - bonus: if you

the laundry should have been open longer

staff are helpful and considerate all the time. clean and with in-house coin laundry.

parking available outside

decent wifi and desk in room

cleanliness, location, small kitchen

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

parking was a struggle when you came after 10:30pm

free parking and breakfast. comfortable and updated rooms.

nice location full breakfast ud83dude0b

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

showed pool on premise, but the pool was under construction, we could not access it

they have a cafe style food and coffee bar in the lobby where you can purchase breakfast or starbucks coffee

suite was so loud between the pool and the paper thin door and walls shared with the room next door

they closed the pool at 8:30pm even though it was advertised to be open till 10:00pm.

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

the gym, staff and wifi

location, quiet place, plenty of parking, friendly staff

tight parking stalls

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

stores and laundry are in walking distance

laundry room is no longer there and i guess the descriptions need to change

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry on premises

when we arrive to our room they had left the dirty laundry in the room

advertised restaurant and room service. at hotel. they had neither.

no food, no water, no blankets, no room service, no restaurant available to guests

location was awesome and parking was very close and convenient

room service was canceled due to covid but this was not noted on the website

laundry is not available 24hours

lack of free automatic wifi 2) lack of 24-hour laundry room capability

cleaning - sink was clogged with hair - bed was very uncomfortable - room was across from the laundry room, and

laundry isnt 24 hour

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

stayed here for a wedding, so 3 nights 4 days and it would have been nice to have on-site laundry, and a pool

only one vertical bar at head of shower while shampoo, etc were at the back

the restaurant / bar hostess on sun dec 28 was an absolute delight! breakfast was good.

no restaurant or bar on onsite.

bad wifi

con: no laundry facility for guests like me who stay longer than 1week

location is great, easy to get to, easy parking, easy to get to room. loved it.

expected the pool to be located at the hotel

the food was okay and extremely expensive if you ordered room service.

disappointed the bar is closed on weekends

00 for wifi the poo was closed and there is construction going on

pool was closed because of covid

pool was usable, but there was a lot of goose poop and no chairs

weak wifi signal

the boys had fun in the pool

pool, laundry and gym was closed.

parking and no change machine for laundry

the dryer in the laundry room was not working.

no laundry due to covid

laundry facilities. but understandable due to covid-19.

i m assuming it s because the laundry area and garage is right below

laundry facilities were maintained with messes cleaned up at the end of the day

were unable to download the app to pay for the laundry

minimal parking

nice pool and workout room

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

the staff and the management was excellent. the breakfast was good and had a good selection

location and breakfast

would have preferred bacon or ham . parking lot was pretty full, got a better spot 2nd night.

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

no coin laundry.

there's no guest laundry facilities

there is not a on site self service laundry room .

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

there s laundry service though i didn t use it

guest laundry on site

laundry at the facility

how the laundry room was on the first floor

there's a guest laundry, and housekeeping is also excellent

s a laundry room for guest use

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were

very clean. great atmosphere. breakfast was excellent

my kids commented on this hotel was the nicest they've been to

my kids commented on this hotel was the nicest they've been to

a little noisy as i was next to the laundry room.

listed with a on site coin laundry, which is what i needed

bad area, lots of ants even after spraying, not enough towels- no laundry

no room service

stay on this hotel for four nights and i never ask for room service but i did ask for towels on three different

our room was across from hotel laundry room. a lot of noise pre 4 am

the restaurant and bar exceeded what we expected

the gym was the one of the best gyms i have seen at a hotel. the staff were helpful and cordial.

in from pool area

us that he downs qualify as a therapy dog under the hotel policy that he is classified as a pet according

guest laundry services and the dry cleaning was too expensive

and then inquired about laundry and a workout facility neither of which this hotel offers

i only wished they had laundry facilities for guests

only complaint i have is that the rear gates to the parking lot did not open with a room key

no chairs by pool, prob due to social distancing

the property was great, only one missing item and that was a laundry bag for dirty clothes!

i was disappointed there was no laundry

the damp smell and it was near where the laundry was done

lots of pool toys for the kids

our kids could not get enough of the pool, overall just a pretty good today

i could not find laundry room

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

no online payment laundry machine.

something that we came across (for future travel), was the in-house guest laundry room, which would come in

close to the airport. 24hr reception. friendly staff. laundry service.

no laundry facility

the laundry machines are in the breezeway

no laundry room though 10minute walk to nearest

room dark, noisy guests, ancient laundry facilities, crummy workout room.

the hotel offers guest laundry, and a microwave is available at reception

the on-site laundry was convenient after several days of travel

we asked for 2 laundry bags & she said no, but we always get them

and the laundry room was large and very clean

i didn t use them, but the fitness room and laundry facilities looked very nice

there is a fitness room and coin operated laundry room

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

one small complaint is that if you advertise as pet-friendly and you charge a $75 pet fee, there should be an

bed and the bathroom the bar and the staff at checkin.

night guy would not go into kitchen and make some

shuttle to airport should start earlier and run later.

all facilities were closed. laundry room,breakfast. they should update their ad.

no laundry service

laundry room out of order

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

they didn't have laundry facilities available.

close to laundry room as requested.

closeness to laundry room as requested

laundry facilities

laundry facility

and the laundry room is a plus

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

some reason i personally couldn't connect to the wifi on my laptop, only my phone

from the shuttle drivers, to reception, wait staff, and management, all were ready

friendly staff, clean and good wifi signal.

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

room was spacious with a great living room area and that awesome kitchen

pool clean, breakfast very nice and a full

clean environment, everything in a bundle kitchen area, bathroom, and small decent living room area

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

free breakfast, friendly staff, clean rooms

i wanted to enjoy the pool but we didn t have time too

had wings at the hotel's bar and they were the best we've ever had

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

the breakfast was good, plenty of choices for everyone

is nothing that i actually did not like, but i will mention that there is a pet-fee of $50 as something that

breakfast was nice but some items were empty ie: bagels, bread,

room size is good. gym facility is great.

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

laundry machines are not enough

they have laundry room so you just need to exchange for coins at the front desk

was much bigger than expected, nice dark curtains, kitchen, great breakfast, excellent staff, very, very nice

but you do have a fully equipped kitchen ud83eudd14

the breakfast was a bit disappointing but guess its because of my european

gym was spacious and well equipped

breakfast left some room for improvement, but i'll chalk that one up to the pandemic still going on

a little better variety with the breakfast

wifi had some awkward login issues where the signup page didn't show up

no place to do laundry

the gym had a great selection of resistance training equipment

whirlpool spa not working properly. overflowing, no water to jets but only air.

u were displaying a sign for steak dinner and they were out of business i stumbled on the bar served food no

it was convenient to get to - the hotel provide a shuttle bus, and the beds were super comfy

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

they had a more environmentally responsible cleaning/laundry policy

close to alot of restaurants , casino and

room was clean and most probably recently refurbished - wifi functioning perfectly - good inner courtyard with

big comfortable room shower pool & jacuzzi

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

location and early check in

did not realize wifi was not provided for free so did not use it

wifi

pet friendly, check in process was smooth

had to stay an additional night and needed laundry,

the laundry room only contained 1 washer and dryer.

there is a guest laundry room, which is a big plus for someone who travel many days

room is big, location is good, breakfast is awesome, laundry is cheap.

the rooms are comfortable and there is a laundry room on the 7th floor

was clean and the facility had laundry

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

limited bar menu and wine choices

included breakfast was substantial and delicious, you could help yourself and a great mix of hot and cold

i liked how we could do our own laundry

the pool and hot tub were closed due to the construction and also the laundry facilities were closed too

laundry, office and kitchen

liked the townhome concept. there was a pool and laundry facilities on site

also, they did not charge to use the laundry (only detergent

they have their own laundry .thay was the only thing good.

the maids were friendly but didn't speak a word of english, we found a needle in the laundry room with the

were on the floor, toilet seat was dirty, roach crawling on wall, a/c stopped working, and the laundry facilities

i was confronted in the laundry room by a middle aged white male who obviously had sever mental issues

breakfast, there was none and we did not like the location, we won't go back to this facility

it was security guard that told me that laundry was being done

room number#210 too much noise by laundry machines call front desk but the phone front desk all night no answer

the washing machines to do laundry doesn't work

no laundry soap on site

more like a hostel than a hotel- people bringing garbage bags of laundry, very foul smell on floor of room,

you can do your laundry there and especially like the plenty of parking

out of order: gym, restroom in lobby, guest laundry, ice machine

the staff are very friendly i like the laundry room

your large variety of breakfast food. something for everyone. the pool. exercise room. laundry

i could do my laundry, breakfast was wonderful, very clean.

the laundry is available for visitors ($3 for washing and $3 for drying)

laundry room machines inoperative, we needed to use the laundry room at the hampton inn & suites

staff very friendly, and will happily give you quarters for the laundry facilities

friendly staff, great breakfast options, and access to a loft of amenities (gym, indoor pool, laundry, etc

on site laundry machine

nothing really - wasn t a big fan of the cost for laundry but we understand this.

the pool was closed, the laundry was closed.

laundry machines not working front could not fix it

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

laundry, pool and gym

there is a laundry room and also an exercise room (did not use)

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

bed was so comfy, slept like a baby, did my laundry and was impressed how much it was a $1

i'm thinking the laundry room may have been under or very

added bonus was the coin laundry

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

good wifi and streaming on tv which was great

had the basic necessities plus free breakfast and access to the bar at night

we also ate and drank at the bar on the first floor

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

if you need urgently, there is the laundry, just 15-20 min

i didnt like my rooms all the way away from the main tower next to the laundry rooms

pool area was great

no wifi service! a crowded room with noise in the night.

this time we didn't use the kitchen but that is a plus

not enough kid friendly breakfast options

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

it is clean, good breakfast

laundry macine would have been in the room....

swimming pool but not enough warm water

cocoa for the kids in the morning

saw a picture of swimming pool and hot spa after that i went there is no hot spa at all also need some more heat

i wish it had a restaurant and bar area that was open during the day.

two appliances each laundry room

like the fresh laundry clean smell of the room

that my door key would not work to the room where there is the ice machine and to do laundry ...

the laundry was broken

the fact that they have a laundry room but i was unable to utilize it.