reasonably well maintained and offers most most amenities a business traveller could ask for, gym included

the staff was amazing, the room was clean, the view was incredible and the bar was the best.

thought the bar would have been open in the hotel

the room service cleanup was great -they we right on top of it which we appreciated

no food on site and limited drinks plus room service just walked in

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

gym was awesome

rooms are so small, wifi is so slow

also nice laundry service, decent gym and a good breakfast that was reasonably priced

i told reception whi were going ro contact laundry and get back to me

room service was the worst food i ve ever experienced and cost over $100 and was inedible

we would have ordered room service, but because it was so difficult, we opted to have one family member go out

the lock on the window was gone was scary having our kids alone

the pool is amazing and the lobby bar is a charm

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

gym was small, but did the job

precisely in the middle of downtown with nice bar and restaurant

cheap,clean,conveniently located near food spots and a gym

free wifi and bottled water

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

i'm allergic to dust, mold/mildew, pollen, pet dander & my allergies were horrible to the point of checking

very comfortable beds. great breakfast buffet. perfect location. walking distance to downtown.

room service should be informed before checkin

easy to get too, downtown location, secure parking. pet friendly.

i also appreciated that the wifi is free, as most higher end hotels like to charge for wifi

was dated, gym had limited equipment, room was small, had to ask each day for towels

they need a bar to have a few late night drinks

pet friendly my hahaha nothing there was accommodating for a pet

competent staff... late check out

was as strike going on and as such things were not available, like room service, which made things annoying

pool not great

room service was quite good but expensive as expected

room service, bar and restaurant close too early, lots of road noise, pool was very small with very

that only 5 people could be at the gym at the same time, but i can understand cause of the covid-19 situation

no room service

they say they have a gym a t the property, but once i got at the hotel they was remodeling the gym , they moved

were not stocked in gym for pool and had to call to get some

paid wifi not convenient

tiny gym

there is a small light in the kitchen above the stove that can t be turned off

loved all the accommodations with the kitchen

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

breakfast was very convenient

my wife loved the kitchen and everything in the room was great

laundry services are cheap

laundry (takes quarters) and ice machine on the property

laundry room

am allergic to tide laundry soap

pool is in the center of the parking lot but not much can be done about that

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

the internet connection was also really bad (the wifi had good coverage but the internet was slow and had a

wifi was easy to connect to

wifi was really poor, sometimes it was even too slow to load maps

parking was available

s a laundry room for guest use

a solid little breakfast in the morning

breakfast eggs were awful.. bacon was raw

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were

breakfast was nice kept neat! hotel rooms were designed well front desk was friendly!

bad area, lots of ants even after spraying, not enough towels- no laundry

a little noisy as i was next to the laundry room.

listed with a on site coin laundry, which is what i needed

no room service

stay on this hotel for four nights and i never ask for room service but i did ask for towels on three different

guest laundry is very second hand

the laundry machines are in the breezeway

no laundry room though 10minute walk to nearest

my room was right under the laundry room the washers are really loud

we had the room right above the laundry room

and the laundry room was large and very clean

there is a fitness room and coin operated laundry room

helped me with everything - good breakfast could have more choices of eggs - used guest coin laundry, it is life

there was a laundry room and breakfast in the morning and staff was very friendly just a weird

the on-site laundry was convenient after several days of travel

our room was across from hotel laundry room. a lot of noise pre 4 am

restaurant was closed for dinner so i had to eat in the bar with the drunks

convenient to airport and a shuttle was provided at no cost

fitness center, patio, pool area, shuttle service to airport

great amenities , complimentary breakfast a plus

no guest laundry

some rooms had a laundry line for hanging up wet clothes

no laundry room

friendly staff and great breakfast.

they a gym here in the first floor i used & it's good

the only thing that concerned me was the $50 fee for a pet for one night

the lobby, the bar and overall hotel

shuttle to airport should start earlier and run later.

concert venue, new & clean, friendly staff - went out of way to bring decaf coffee pods to room, late check out

night guy would not go into kitchen and make some

great facilities including modern gym and small but very pleasant pool and outdoor seating area

pool is well maintained

great breakfast

the gym was awesome

rooms were very comfortable and well equipped including kitchen utensils in our room

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

friendly staff, clean and good wifi signal.

from the shuttle drivers, to reception, wait staff, and management, all were ready

wifi is always so slow, other than that, everything else was perfect.

finally, someone wandered by, from the laundry room

modern - hardwood floors wood blinds/shuter style, costco k-cup coffee - new mini fridge - easy parking

no need to drive and hassle with parking which is always a pain

clean and safe ( well lighted parking area).

the convenient parking and bathroom were enjoyable.

close to laundry room as requested.

laundry facilities

laundry services

and the laundry room is a plus

closeness to laundry room as requested

the laundry rooms only cost me 2$ a load, that was to wash &

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

cleanliness, friendliness of staff, good breakfast with many options, nice pool, ample parking

the breakfast buffet gets an average score for lack of originality.

we enjoyed for 1 night & rec d a shuttle ride to airport

suites due to the pandemic we had to walk all the way out and around through the residences laundry and there

coin laundry machines; pool and gym. the breakfast was good. good internet.

had wings at the hotel's bar and they were the best we've ever had

we were traveling with our young adult kids and seeing shadows in the bathroom is uncomfortable

the staff was exceptional; every single person, from reception to shuttle drivers to breakfast crew, were so

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

a room under/next to the laundry room so it was loud and shaky

i like the size of the room and the fact that there's laundry on site and fitness

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

something that we came across (for future travel), was the in-house guest laundry room, which would come in

there was an option to do laundry which ia great

i could not find laundry room

cleaned room, nice with the laundry room

close to the airport. 24hr reception. friendly staff. laundry service.

free coffee all day free laundry

walking distance to avaya stadium. free laundry room

kitchen. gym. laundry room.

strong wifi, spacious and clean rooms, friendly staff, free laundry

staff is incredible and very helpful! love 24/7 coffee, love the free laundry.

particularly liked the laundry facility!

also, they did not charge to use the laundry (only detergent

liked the townhome concept. there was a pool and laundry facilities on site

the pool and hot tub were closed due to the construction and also the laundry facilities were closed too

laundry, office and kitchen

- in small plaza with starbucks, gas station and 3-4 small restaurants - small but functioning laundry facility

they had a more environmentally responsible cleaning/laundry policy

great breakfast and free shuttle to airport.

i had the room next to the gym, so i was awake at 0530 listening to someone noisily slam weights down - consider

wifi was good

i had an unusually large number of questions and requests - phone charger issues, late night laundry needs,

free wifi was fine for what i needed to do

to pay for wifi and it's of variable quality

location and early check in

wifi didn't take right away. it took a little time for it to come on.

no place to do laundry

daughter ordered room service and the entree was excellent!

good gym and starbucks within hotel

pool was cold expected heated for october

just a personal pet peeve but i hate toilets (like those at doubletree) that flush from the top of the tank

pool gym laundry kitchen in the room !! feels like home

room number#210 too much noise by laundry machines call front desk but the phone front desk all night no answer

no laundry soap on site

the washing machines to do laundry doesn't work

it was security guard that told me that laundry was being done

was clean and the facility had laundry

dirty laundry on that sat on the floor of the hallway, and having to take a cold shower because the

what i didnt like was the laundry was very dirty, the ice, also the stares in the back.

the breakfast bar had great selections (eggs, oatmeal, bacon, sausage, waffles, fresh fruit, etc

the room was very spacious and clean. pool was very nice too! many options for breakfast as well

had to stay an additional night and needed laundry,

room is big, location is good, breakfast is awesome, laundry is cheap.

the rooms are comfortable and there is a laundry room on the 7th floor

there is a guest laundry room, which is a big plus for someone who travel many days

the laundry room only contained 1 washer and dryer.

i was confronted in the laundry room by a middle aged white male who obviously had sever mental issues

the maids were friendly but didn't speak a word of english, we found a needle in the laundry room with the

they have their own laundry .thay was the only thing good.

were on the floor, toilet seat was dirty, roach crawling on wall, a/c stopped working, and the laundry facilities

coffee was offered for breakfast and i don't drink coffee

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

the 5th floor pool and spa was very nice

nice rooms with balcony. onsite bar and 24 hour room service!

front desk and curbside service, willingness to switch rooms to one with a poolside view at short notice, swimming

the laundry is available for visitors ($3 for washing and $3 for drying)

friendly staff, great breakfast options, and access to a loft of amenities (gym, indoor pool, laundry, etc

laundry room machines inoperative, we needed to use the laundry room at the hampton inn & suites

staff very friendly, and will happily give you quarters for the laundry facilities

amenities were available like pool exercise room laundry room and breakfast

only downside was room was #100 and on the ground floor next to the laundry / housekeeping area, so in the

website had suggested there was laundry on site which wasn't the case, but there was a laundromat a short drive

nice location full breakfast ud83dude0b

we asked for room service for one day during our 3 night stay, but because we were still sleeping when they

free parking and breakfast. comfortable and updated rooms.

laundry, pool and gym

nothing really - wasn t a big fan of the cost for laundry but we understand this.

the breakfast looked fabulous (my so ate breakfast and said it was fabulous), we even used the laundry service

the pool was closed, the laundry was closed.

laundry machines not working front could not fix it

pool, laundry and gym was closed.

parking and no change machine for laundry

no laundry due to covid

laundry facilities. but understandable due to covid-19.

the dryer in the laundry room was not working.

i also found it very nice that they also offered laundry services for their guests

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

the guests laundry room wasn t clean.

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

laundry facilities

do-it-yourself laundry available on site

parking was convenient

parking for small and medium size cars - not good for vans

breakfast food was good, varied, not just continental pastries

exceptional property. quiet and excellent customer service and breakfast. worth the stay

maids running around property with clacking laundry cart wheels @ 9pm

the laundry was broken

the fact that they have a laundry room but i was unable to utilize it.

not to mention he tried hitting on me every chance he got, he followed me to the laundry room, then proceeded

like the fresh laundry clean smell of the room

on site laundry facility was very useful

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

i hope they can make some of the rooms pet friendly.

the wifi didn't work in my room so i had to go to the lobby for internet access.

bistro bar need more selections with food and beverage

our room was a cross the hall from the laundry room, so there was loud noise late and early.

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

didn't like absolutely that there were no laundry facilities

looked over the pool

your people when they book that you are having a paint nite, our anything else going on in the bar so they can

the staff are very friendly i like the laundry room

they had laundry facilities as well (although i did not use)

there was a laundry room and fitness center

out of order: gym, restroom in lobby, guest laundry, ice machine

your large variety of breakfast food. something for everyone. the pool. exercise room. laundry

breakfast, comfortable beds , guest laundry room, and complementary waters if you re a hilton honors reward

furnished kitchen (fridge/microwave/dishwasher only) business center convenient on-site coin laundry

breakfast/food served should have better choices especially for kids

free breakfast and the pool was clean and warm

the swimming pool is a good option on a hot day, the breakfast is variad, and fresh

breakfast over hyped on the hotel web site.

booked the king room with spa and had issues each time with malfunctioning jets that only stayed on for 2

breakfast is great, pool area pretty. proximity to campbell excellent

the room was very nice. bed was comfortable and warm. easy parking and good location.

spa tub option/ complimentary breakfast is good if you go early when it s fresh.

definitely liked the on-site laundry room; it gave me access to do laundry at any time in an enclosed safe

the parking lot felt safe

wifi, gymn, staff, restaurants nearby

spacious room and the complete kitchen make it extremely comfortable

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

laundry room out of order

with many such place they offer guest diy laundry services

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

no laundry service

people using the laundry facilities

were in room 225 next to the laundry room

got room #126, is very closer to your laundry room and all night was annoying sounds from washer or dryer (motor

front desk did not have enough quarters for us to do laundry; they had to wait for the manager to arrive to

no laundry service

the breakfast was good

had my pet, a cat during my stay and the staff were always friendly and very accommodating with my needs

room was spacious and clean, the parking lot was well lit and had plenty of parking for guests - bonus: if you

like how the sink was in the room instead of the bathroom, no information on how to access the wifi and no place

stayed at this hotel as they were pet friendly

parking was tight

the laundry should have been open longer

staff are helpful and considerate all the time. clean and with in-house coin laundry.

cons: no room service, no drinking water in

parking available outside

no b'fast, no gym, wifi interruptions.

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

very petty quibbles

apples and cookies, pleasant and helpful staff, location close to where i needed to go, parking, good

com or the motel staff at check-in that there is a $150 plus pet deposit

slept well and got to do my laundry for free.

the suite - a true apartment the facilities - gym, laundry, breakfast room, small salon in reception area,

laundry room dryers didn't works

laundry, ample complimentary breakfast, large rooms and a bathtub

wonderful front desk and housekeeping staff. great breakfast and complimentary laundry

no laundry facility although booking

juice or something for the kids

accommodation was perfect ,pool was awesome

running around the wet pool deck jumping into the pool

very accommodating front desk staff. heated pool and hot tub. our favorite hotel in milpitas

is slow, air con is very noisy and gym equipment needs maintenance - cardio systems in poor

$150 none refundable pet fee which is just outlandish

also the pool how it isn t gated and had more access of freedom to walk around while having the kids in the

the room service was not worth the money. the food was poorly seasoned.

the pool for the kids

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

s a bummer that the bar and restaurant are not open to have room service

super modern and very clean. nice pool and jacuzzi

location was good. i appreciated the free parking. close enough to downtown and santana row.

only complaint is that the walls are thin, i could always hear laundry running around 12/1 am

love laundry, they have a laundry room, but not enough quarters to exchange, i need to cross the street

for laundry was a bit dirty

nice staff. comfortable bed. laundry

laundry room is very clean

laundry on premise though advertised

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

stores and laundry are in walking distance

laundry on premises

it is set back a little off the road and was very quiet, clean, onsite laundry

it was helpful having a kitchen and laundry facilities

there is a wonderful breakfast, a pool, quiet rooms and kitchen areas

well, if i was using the pool, i would be disappointed. it s very small.

hotel is all suites with full kitchens stocked with all the dishes, utensils and appliances you could possibly

ops, can do self laundry also

room was neat with full kitchen and amenities, fridge ,microwave , location is central easy to get on

great breakfast, nice room, mall shopping options nice to have.

wifi was trash

the pool was very nice and comfortable

i can't believe i paid $400 for a room with a view of the hallway next to the laundry room where all the maid

if you need urgently, there is the laundry, just 15-20 min

i didnt like my rooms all the way away from the main tower next to the laundry rooms

staff were great, from check-in to room service to housekeeping

wifi was difficult to access & i needed to call it just to gain

was quite but it was very dirty and it says that they have a laundry room but the dryer doesn t

laundry is coin operated only but hotel does not offer exchange for quarters

lack of free automatic wifi 2) lack of 24-hour laundry room capability

laundry is not available 24hours

laundry isnt 24 hour

laundry room - terrible, the machines were not cleaned for ages

service, nice pool lounge and common areas, nice laundry and gym

we had to move to another room and i personally washed some sheets in the guest laundry room just to feel more

and very clean hotel, i loved how they accept pets without fees, and they offer free breakfast

location & pool

room, #101, was right next to the laundry room where the maids cleaned the linens

there was convenient underground parking with an elevator that took me directly to my floor

parking is underground

the free parking below the building was appreciated as well

the parking is ok but the way going out is hard

can hear upstairs walking and laundry room noise next door

not to mention parking my new car in their lot that night i awoke to it covered in sap from a palm tree i didn

maybe have the bar open a little bit longer

did not like the fact that the pool was extremely dirty, like extremely

the cocktails at the bar were really tasty and our bartender was so sweet and generous

bed, breakfast, laundry

i had to exchange money for laundry and the math level of the front desk is a tragic

swimming pool is blah/ just ok. didn't bother to use

i had called the front desk which a female voice answered i was asking about towels for the pool she said they

they have kitchenette however only a few pots need atleast one more

laundry facilities could use a money exchanger.

the breakfast was suitable and had many offerings

the gym and breakfast ud83dudc4dud83cudffd

gym, breakfast was great. front desk very helpful.

clean. nicely decorated. good breakfast

it's is new hotel, near the vta light rail, has nice breakfast and even laundry room

breakfast was included with our stay

really nice hotel very clean. big rooms lots of room. great breakfast.

very nice hotel & great breakfast

big room, very equipped kitchen good gym

pool nice

wish they would serve breakfast again miss it

nice, helpful staff. pool was clean and refreshing.

00 for wifi the poo was closed and there is construction going on

is good but option for vegetarian is less on breakfast buffet

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

this time we didn't use the kitchen but that is a plus

not enough kid friendly breakfast options

it is clean, good breakfast

laundry macine would have been in the room....

i wish it had a restaurant and bar area that was open during the day.

breakfast buffet included

we have 3 kids that are 4, 9, and 12

the only thing that caught me by surprise was that if i wanted to check in early they wanted to charge me $30

no restaurant, breakfast offered at bar but pricey.

pool closed. but understandable

you could use gym as usual which is great in this period

called to get a early check in and front desk was rude and told me to wait until 2:30pm to check in on christmas

best pet friendly hotel

i thought the bar and restaurant would be open more but i'm sure it's due to covid

property was clean and comfortable. bar food was enjoyable and the staff was friendly.

room was far from pool but its ok

really appreciated the breakfast and queen size beds and the pool and spa was a bonus

when i asked for room service, the dirty towels on the floor were not picked up.

facilities were good incl laundry, ice and vending

they even have laundry on site, and vending machines if you want a late night snack

breakfast was osm.......sam was excellent

the breakfast was really nice

pool was out of service

friendly and helpful, the rooms are updated and clean, the bed was very comfortable and the pool was refreshing

the pool was terriffic

the water temp (pool) is too low and its very cold

the gym was well-equipped, and the cafe on-site was perfect for grabbing a bite or coffee in a cozy

the wifi was strong and reliable, which was a huge plus

no coin laundry.

extera charge if you wanted change room before coming no laundry

there is not a on site self service laundry room .

there's no guest laundry facilities

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

we had to take the service elevator and go through the laundry and kitchen

the room phone didn't have numbers for reception, restaurant or laundry service

hotel was amazing for the money and was very clean the bar staff and pool staff were great

my kids were also asked by staff which room they were in not sure why it was a question but staff

i traveled with my 3 kids, who are 5 and under and i felt at ease knowing they were in a clean room

the wifi was a bit unreliable and slow.

if you’re a parent traveling with kids, i would 100% recommend this hotel

free parking here is such a great addition, and i truly wish more hotels offered it

wifi speed not good

when i asked for a late check out he offered an additional 30 min past check out time, which i thought was

they don't have laundry on service, all washer and dryer broken!

laundry room seemed to be out of commission while i was here

workers that were staying on the property was alarming especially late night due to their smoking and hanging

wifi

parking lot's extremely tight

laundry at the facility

there s laundry service though i didn t use it

there's a guest laundry, and housekeeping is also excellent

guest laundry on site

how the laundry room was on the first floor

2 laundry facilities, neither one worked.

laundry only has 1 washer & 1 dryer

is not a 4-star hotel, this hotel should be 3 star or less staff is also not behaved well no laundry

tea, coffee or water for the guests laundry was dirty and small, just two machines for whole hotel, really

the pet fee was expensive they charged my card for $150

laundry room the dryer tekes to long

very minor detail is that the interior of the laundry room could use a good scrubbing

so helpful to have the laundry onsite and the rooms are very well equipped for just about any need

my grandson loved the heated pool and i enjoyed the hot tub

the breakfast crew works hard, thank you to them too

stayed during the weekend and other guests were talking really loud outside our room near the laundry room for

we were close the laundry and the bbq pit picnic area, thank you extended stay

the laundry room was not working when we ask for it

the laundry room was located in a far back building with no parking near which required a bit of a haul

convenient location. clean. decent price. onsite laundry. safe environment.