our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

apartment studio is very spacious, bathroom is spotless, kitchen had all the necessary equipment even a dishwasher

problem we had this stay was getting through to reception to order room service

laundry service 2 min from the property

bit on the pricey side if you take into account kids where free, it was the weekend so i suppose that contributed

it was just perfect brought my son away on a golf trip. it was so comfortable cosy and homely.

great breakfast

tv and wifi were a good bonus the staff was excellent and ran the motel well

we really enjoyed the room, breakfast and everything was amazing.

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening

room service breakfast via hanging card from door handle, each morning

the room, the restaurant, the staff, free parking.

and there was an unpleasant smell in the bathroom and in the bar

laundry service was very expensive

laundry was outstanding

access to a reasonable priced laundry. the one quoted was way over the top.

great location just a few minutes outside the city centre with parking on site

amenities in bathroom very poor, food from room service could be a lot better, breakfast had very little options

door into the staff kitchen at breakfast - adjust the closing arm on door so it stops it constantly banging

great staff, good facilities, good car parking and great food.

i was given early check in and late check out and the staff arranged all my taxis

are staying in this hotel regularly, lovely room, very nice food and kids love swimming pool

family friendly and having the kids play room ideal

excellent room service, plenty of choice for breakfast.

good access for parking

wifi was slow

nice big clean rooms and bathroom.staff, bar. good location and plenty of parking

are friendly and helpful , parking great , decor good and rooms great size

friendly proficient staff,easy access from main road & ample parking,restaurant very spacious & food was excellent

spacious room with extra large bed. ate dinner at restaurant. loads of parking space

secure parking for my motorcycle. the food was lovely.

no wifi in the room

very spacious room & very clean. nice bar area, good breakfast and dinner. excellent parking.

hotel rooms, bar and restaurant area

hotel was superb, allowed early check in due to family event, food and drink superb value for money and quality

pad 150 it could not be 100 pounds for breakfast lol ud83dude06 and i only got breakfast for my 2 kids me and

great parking lovely landscaped

breakfast was lovely only the continental selection that you could help yourself was a bit

the owner offered to do laundry for us as well

a lovely breakfast served to your room is a lovely touch

parking was difficult to find as it is down a lane way at the back of the building

was a very easy process for us to organise early check in and late check out, staff were amazing and we were

nothing.. apart from trying to find the parking but that was my fault

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

plumbing and laundry appears loud

bags of laundry on landing

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

location reception staff very friendly got a late check out free rooms very spacious and

staff were superb! friendly, welcoming and accommodating. free wifi.

are large with good bathroom facilities and wifi

the breakfast was excellent with everything you could wish for

breakfast excellent

the wifi was actually not stable

location, friendly staff and lovely breakfast

room service burgers were almost inedible.

wifi didn't work in our room which was a pain

entering hotel with luggage via the bar & shouting by kids who'd got into basement toilets but it was the

loved the bar & bar food was really good too

the bar is just so picturesque & great staff

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

the kitchen had no fairy liquid to wash your dishes with

was not informed that there was a shared kitchen that could have really been nice to know about

we had access to a shared kitchen, gym, cinema room and a large lounge with a snooker table

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

would have been better if there had been a kettle, even though the kitchen was along the hall

helpful staff that nothing was too much trouble to the big comfy bed and the very relaxing spa bath/shower

unfriendly bar man

at reception, in the bar and restaurant were extremely friendly and could nt do enough for us

i got room service both nights and loved it

contacted the hotel prior to my arrival to ask about early check in, i received a reply almost instantly and

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

ev chargers were very useful and to secure, free parking was brilliant

there is pool and gym facility in the other holiday inn branch which the staff said can provide access too

they also had laundry service

the laundry service was very efficient and reasonably priced, per bag if you preferred

assisted us with sending off a bag of laundry to be done with no issues

appreciated reasonable laundry service

they have laundry service

laundry services way overpriced

did laundry but very expensive

instructions on laundry etc

staff at front desk need to be educated on laundry drop off process for customers

laundry service was a huge help

00pm we still did have our room due to issues with laundry

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

so accommodating and very good with kids

nice bar and breakfast, good gym the staff were super friendly and accommodating, gave us an early check in

when they did take towels for laundry they werent replaced

pool monitoring kids

breakfast was very expensive

were really helpful and friendly location was fantastic, room service breakfast was lovely and room was spacious

pool monitoring kids

as i was travelling for work, it was great to have access to the working areas downstairs and bar facilities

late check out

central, clean, amazing staff, excellent breakfast, perfect.

breakfast was good, nice range of foods to suite everyone topped off with the complimentary

the games downstairs were a bonus with the kids

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

beautiful hotel with a lovely upstairs bar and excellent service. ud83dude00

the bar over looks the busy city with beautiful historic building in the background

have had a room service menu in the room

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

nothing, other than the standard hotel charge for ordering room service but this isn't a negative for the

the gym was pretty basic, almost too basic.

needs a better gym facility for a modern hotel

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

service was great (mr james), the laundry service bundle package was value for money as

laundry was not done on the day when it should have been

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

their air conditioning wasn t up an running. laundry service wasn t available.

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

rooms spotless with floor to ceiling windows. good wifi too which is free.

breakfast was more than tasty

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids

good location. they do laundry.

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

all while dragging two small kids around and baggage

bar area pretty noisy because no soft surfaces to absorb noise when busy

location and staff ... late check out option was great

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

stylish studio room, free laundry facilities and friendly staff

free laundry room on upper floor was an unexpected bonus

kitchen in room , comfortable bed, free laundry room and friendly staff, great location

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

some laundry came back damp

couple of times we were in loft and staff using also with laundry trolley

staff its really friendly, room service perfection, room is so cosy can't complain definitely im gonna be back

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

good location, great free wifi, good breakfast and lovely staff

have liked a gym/fitness suite, but not an essential 'didnt like' - more of a 'what else could they

had a laundry bag

the 24 hr laundry room was nice, too

good bar and restaurant, laundry facilities and sure friendly staff

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

the breakfast was wonderful and affordable yet varied and good quality

vending machine for kids

fabulous for getting into the city centre , staff lovely, rooms a good size nice bar facilities very

breakfast was perfect location was also oerfect

for 1 night with kids 11 and 7

for 1 night with kids 11 and 7

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

room was ready for early check in. very clean and comfortable room. although

great wifi throughout property

lively outdoor dining, indoor restaurant and music and bar on the roof

all facilities you could need are available great wifi connection super place to eat and drink - great food

corridors dirty with trays and laundry at

very poor service in bar...not. much to do for kids

location, pet friendly, large comfy bed.

nothing great for kids apart from cereal

it would be nice if there were bathrobes. the room service was overly priced for what you got.

jazz bar, cocktail bar and breakfast room were on point

we had dinner and breakfast both meals excellent .

breakfast can be served also in room without extra charging but on check out they ask for the room service

i asked for a pot of tea for room service, they first brought milk and sugar, no tea and then a housekeeper

opening hours of gym was a little limited

there's a laundry room and outside patio area on floor 1

size rooms and everything you need including a laundry service which was really helpful to

location- the laundry facilities what a idea

ironing board and iron access down the corridor in the laundry room

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

negative was kids had to leave bar at 9

in the room as to what room service can be availed of would handy

arrived on an early flight and the reception staff were happy to assist with an early check in so we could nap

my kids were very upset it took so long to get their ice cream

fantastic pet friendly hotel - perfect stay!

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities

were really friendly and accomadating there was an issue with our room service order which they

at reception where fantastic and so welcoming, the bar and restaurant staff where also amazing

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

laundry and dirty dishes lay in corridors all evening and through to next morning

they had a ghost hunt for the kids which was brilliant

breakfast was very delicious

room service food wasn't the best.

rather slow laundry service.

friendly, helpful staff. food fabulous! room service was real treat!

the hotel was easy to find with plenty of free car parking

the late night bar staff was very curt made me feel very unwelcome

nice staff, clean rooms, good wifi, good size tv and good food

wifi didnt work at all in our room, it was losing signal all the time

i didn't want to go sit in my room to eat a room service sandwich

hotel staff so lovely and friendly, came from dublin for nye we had great time late check out 6pm was a dream

staff so so friendly and helpful from reception to breakfast to bar staff and even the ground maintenance staff

very friendly staff and great service - wifi in rooms could be much better though.

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

the gym was very good, with a good selection of free weights

facilities were also dated - pool/ gym etc

helpful staff, rooms were excellent, and the live band in copper bar made the night such a great

no crisps or nuts for sale at the bar and no music in the lounge (on the night we stayed).

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

the drawing rooms and lounge area of the bar was

the spa was lovely but v rigid about the kids. but overall very good facilities.

i is quiet relaxing gym classes with beautiful manicured grounds

from paul the concierge when we arrived, to jenny in the louth bar and leon in vespers restaurant, thank you

staff were lovely, very helpful. handy location and found self service laundry close!

needed an early check in as in on an early flight and staff were more than helpful

great breakfast

receptionist went out if his way to give us an early check in and a late checkout

receptionist and bar man was excellent

time we had a room next to the laundry room, which was a bit loud from the early morning hours

early and just as well as we got no sleep when we did we where put in room 105 right opposite the laundry room

breakfast starts at 730am

great breakfast. there is everything to choose from

quiet and clean, easy parking. breakfast bar was excellent.

nice hotel, lovely staff, spacious rooms with comfortable beds, great food at the restaurant, room service

breakfast seemed to have been cooked for a long while. wifi very patchy!

easy access to antrim. clean & spacious room. breakfast was excellent!

was very comfortable extra blanket and pillows available in room free wifi room was quiet and comfortable with

food was stodgy and badly cooked had to pay extra for room service

the laundry service was quick and cheap

food was absolutely beautiful and presented very nicely, even when brought up as room service

was made to feel welcome we came for a world ball and the kids 1st experience was amazing hotel staff were

also looking forward to a swim and there was a kids club in the pool and we would have to be checked out by

hotel: comfortable and welcoming with a pool and a gym and brilliant restaurant and bar

excellent parking and nice restaurants close by

wifi was very poor

lack of a kitchen meant no breakfast could be had at the hotel.

they kept the kitchen open & made hot meal on arrival

parking not an issue

only thing i would say is maybe a separate bar from the bar restaurant

burger meat was not kitchen prepared

can recommend a massage and the spa was so relaxing

beautiful spa and gardens

at night therefore uncomfortable to sleep, use of fan not ideal as noisy difficulty with wifi connection and

hotel conveniently located in heart of kilkeel, but facing onto a spacious road with ample street parking in

parking in the street is free

room and bathroom, veeeeery easy to park in the car parking behind the structure

was not the right hotel for us and my kids

perfectly positioned and well cared for. parking on site. the staff were outstanding.

and we also really appreciated the laundry access

for one night with my partner and two kids we absolutely loved it ragen we only booked one night tried to book

the outdoor space , plenty of seating areas , two hot tubs and wait for it a functional bar that is just magical

we could add it would be a small chopping board and maybe some tinfoil / parchment paper for the kitchen personally

came for a couples night away but will be returning to bring our kids next time for sure