marina that provides cleaning and laundry services, was just wonderful

joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

an amazing value and having a kitchen in our bungalow was wonderful

loved having a kitchen with all the essentials

the accommodation was very clean and the kitchen was fairly well equipped

condition and cost of laundry was disappointing.

the wifi signal was strong and the connection was fast

wifi up and down gates locked at 10pm no access staff member was quick to respond after a knock

good wifi and right next to the building is a small supermarket

rooms were clean and comfortable, strong wifi

lovely location near the bay, enjoyed using the bicycles and getting laundry done

whether it was extra towels needed , or the use of a kettle , iron, extra bottled water, or laundry services

they even did our laundry for us

they had free laundry

with my stay of 5 days, the ladies offered to do my laundry which was a huge help

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

i was able to get it in the restaurant in the casino

i especially liked the breakfast coupon and the casino

breakfast was excellent. restaurant service perfect

the breakfast took about 45 mins

selection of breakfast was excellent

i enjoyed my breakfast and the swimming pool. they were both lovely.

very nice rooms and pool. great breakfast

casino

access through the casino was a bit too much for me and the room service wasn't as great as it should have

breakfast was excellent however the wait was too long great location

it is very hard to find parking if you come at

instant coffee for breakfast

the breakfast was great, free coffee 24 hrs, & there is even a resident doggie that's just the sweetest

the pool and free breakfast!!

great staff, room, pool and breakfast

property is great, the staff so kind and the breakfast was delicious

pool was super clean, and the rooms were really comfortable

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

small cottages, greatly accomodated with a pool

the pool was not maintained and the water was not clear

only 2 towels per room, no hand towels or washcloths no bar at pool

nice spacious rooms and bathrooms. good location and nice pool.

mini bar in the rooms would be of a great idea

nice pool

option for room service was given on a paper in the room, but there wasnt any phone in the room to call for

i used the gym which has running machines and weights

breakfast was very good and provide lots of options. good location and pool and gym were nice

pool was huge and warm

the swimming pool and bar is so cool!

roof top no kids!

hotel is immediately ( with short cut through garage at the boulevard ) they have a laundry service

they had a laundry issue, i was just for one night,, and it took literally hours to get towels

the pool

the pool could be heated! tiny detail i know….. but you asked.

the breakfast could be better and offer more variety

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

the entire hotel including outside areas and outside bar are non smoking

very responsive staff. great sense of personal security. pool area large yet intimate.

she finally agreed to provide the other 2 towels and said room service would take the towels to our room

good, quick and affordable room service form the restaurant

wifi wouldn t work had to call front desk.

parking is a bit cramped

my kids got food poisoning from the breakfast served

comfortable rooms...friendly employee....breakfast was perfect

there is a free parking lot and the wifi is pretty good too, the staff is friendly, free breakfast and coffee

room service trays were left out in the hallways for a what seemed like an eternity

to pick up room service could be iimproved

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

- mostly no wifi in the room

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

we loved the pool, which is stunning, and taking the kayaks out on the lagoon

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with

pool/laguna service is inexistent

we ate out 2/3 nights (20 min taxi each way to other restaurants) because between breakfast, lunch & dinner we

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool isn’t working

wifi wasn t strong enough to reach our room, and we rely on internet to work

we booked hotel because in the pic it showed it had a pool

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

continental breakfast included fruits/juice, coffee/teas and bread

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

water access is shallow and great for the kids

water access is shallow and great for the kids

the bar with seafood is great

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

wifi, tv access could have been better.

to the lagoon, breakfast on the shore was fantastic

bar menu is tasty and not too pricey

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

wonderful breakfast included

bar is great and breakfast decent

need small table and two chairs in the room to have breakfast.

parking was convenient with a good spot right near the hotel, which made coming and going

good breakfast

views are just breathtaking and the huts lovely and parking is just outside

wifi in the rooms were touch and go

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and

loungers around pool area and docks are v pleasant

restaurant and bar have good food/drink offerings and friendly service

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

cash only restricted is when using pool area and evening meal.

property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences

friendly, the hotel is very old and it looks like it, no a/c, room dirty, and a big sign on the parking lot

very spotty and interfered with check-out process as my credit card couldn't be processed since wifi

there is also a swimming pool and access to the lake, where you can swim, snorkel, or rent kayaks right there

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

laundry service is very efficient and very reasonably priced

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

the hotel laundry goes all night and can be heard from the rooms

it seems people find it hard to dry their laundry quick enough for room turn arounds

kitchen lacked a few basics like salt, hand/paper towels, and garbage bags

parking

parking a bit limited outside the hotel, but a large secure parking opposite

location is fantastic the sun decks the infinity pool the garden is magnificent

the restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality

the view of the lake across the heated infinity pool was unbeatable though

some cups/plates etc in villa would be helpful when you have a kitchenette

breakfast was great

beautiful location with a wonderful breakfast to start the day

breakfast was fresh and delicious!

if you are staying at the villa, you get a fridge and a kitchen top which is wonderful if you want to cook a

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

be great if there was laundry service and more info posted about things to do and bus schedules

pool is on the smaller side and felt like it was just for kids -i would have liked to lay by the pool & read a

pool and lagoon area is beautiful and great to relax staff is very friendly amazing sailing tour on

food could be better, the menu is poor with very few options, also the kitchen closes at 6:30 pm, too early the

the next days the restaurant and bar just closed, probably because of not so nice weather

the wifi only started working after the power outage when they flipped the fuse

service, no wifi

wifi signal was bad

it had wifi and was in bacalar

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was always clean and there are chairs to lay down and relax

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

the grounds are beautiful with an amazing pool and the rooms were very clean

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook

the shared outdoor kitchen met our needs and was a lovely complement to the grounds

the property was beautiful, well maintained and the pool was especially lovely.

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

said adults only, but there were kids each day taking up the beds and splashing in the pool

the free breakfast is great

2) parking ud83dude12ud83dude12ud83dude12

it also had parking available for a car or motor bike

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot