we enjoyed the walkway to the room and up towards the infinity pool

room was comfortable, wifi quite good

wifi was very poor in our first room (we changed room and wifi was very good)

the breakfast was delicious a great coffee too

their breakfast is really nice

the bar also only had a selection of beers

we loved our room (the kids especially liked their ‘upstairs’ room

the staff was super kind, the breakfast was great, the design was stunning. highly recommended.

with a bountiful breakfast, too

room service - meals provided by the la playita restaurant for reasonable prices

the window is on the ground floor in a very busy area next to the laundry room, looks out at garbage cans and

is new, just in front of a nice green park

also wifi was not too good

the pool wasn t cleaned once during our stay

outside areas pool and rooftop great

the beds are doubles, not queens, and while there is parking, it isn t secure

wifi is not stable

the beds were nice, the location is alright, the secure parking is good

enough, beds ok and good shower clean bathroom parking and easy to walk to the lake free bottled water

room next to reception 2 beds in a room poor wifi terrace very noisy and not a nice view

each room has a hammock on your own personal balcony, lock box, laundry service, coffee maker + coffee :), as

they had a laundry facility too and plenty of towels for swimming or use at the lagoon or cenotes

we paid for our laundry to be done and they said it would take 24 hours

on the last day they offered us not only to store the luggage but also using public areas, parking and pool if

wifi was a bit unstable and slow, made it hard to work.

there s no food other than breakfast and no laundry service and is kind of far from the lagoon where most of

it was great that staff helped us with our laundry (wash, dry and fold) for a small fee, so we could continue

receptionist confirmed to pick up clothes at the laundry, but didn t why we had to postpone our departure in

a bit of sewage coming out from barthroom pipes the parking lot is rather small however there was always room

was clean, however some areas were not dusted for awhile - the prices of the drinks at the pool bar are on the

wifi is shocking. staff aren t very friendly and no one seems to want to help you.

location and eco friendly concept. pet friendly.

the wifi in the public area (at reception) is very slow

casa lamat sits directly on the lagoon and they are pet friendly

the staff is incredibly friendly, the private access to the lagoon is amazing, and it s pet-friendly our

there was no pots or pans in the kitchen

wifi barely worked

the kitchen could use a few more supplies like a pot, and more utensils.

was really near from the lagoon the service was great the pool the best

kitchen was poorly equipped and location is not great

they even sent out laundry for a very reasonable price

-pool water was cold -there was not always warm water, but that was kind of ok

easy car parking, lovely staff, and giant pool in the common area

secure parking

super clean place, nice pool area, breakfast place and bar are great

no room service. no space to put your things or dry the towels.

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

they re pet friendly and very relaxed, the staff is very helpful and friendly

there s a private parking lot and room has basically everything you need and you even get a small patio in

parking in front of the hotel

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

laundry service was quite pricey.

is no wifi in the rooms

my kids enjoyed the pancakes, the yogurt, the fruit, and granola

the massages over the glass floor spa room over the water

parking on site, little shop and restaurant

facility is new and the accommodation is in individual cabanas with small kitchen and small fridge

it was really nice to have breakfast included with the room, along with fresh juice each morning

breakfast was great especially the fresh juices.

the breakfast was perfect with fresh natural juice and the toast cake with some really good homemade

kitchen facilities in the room are a bit basic and for example there was no electrical socket in

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool was always clean and there are chairs to lay down and relax

the pool was cleaned twice a day and gets lots of sun

the wifi was the best we ve ever had in mexico hotels

pension with nice pool, including a (badly) equiped outdoor kitchen

first i didn t like the shared kitchen but it worked great for us

the outdoor kitchen area was fantastic - fully equipped with stove/oven, fridge, microwave, coffee maker, bbq

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

service, no wifi

there was a restaurant and bar with very nice food and drink

the wifi only started working after the power outage when they flipped the fuse

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

be great if there was laundry service and more info posted about things to do and bus schedules

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

nothing (maybe the wifi could be better in the room)

wifi is poor. no 4g connection at this area

in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

breakfast was very good, wifi was only available in the

rented the villa so we could have a kitchenette bc we had children but the kitchen didn t really have any cups

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next

breakfast was great

parking a bit limited outside the hotel, but a large secure parking opposite

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the

the view of the lake across the heated infinity pool was unbeatable though

we never had any problems getting a sunbed by the lagoon or the pool

pool area and sundeck were also top notch

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

the hotel laundry goes all night and can be heard from the rooms

it seems people find it hard to dry their laundry quick enough for room turn arounds

laundry service is very efficient and very reasonably priced

the wifi didn't reach it